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Lemonade

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6.5

Overall Score

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Schuyler San Francisco, CA

The customer service I received from Philip at Lemonade was amazing. He helped us make what would otherwise have been a very stressful ordeal a breeze.

2 years ago

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Michele Keller, TX

I had a very good experience with Lemonade and its associates. Everyone was responsive and concerned for my needs. I have recommended the company to others.

2 years ago

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Shrav Ravi Alexandria, VA

Vienna was very helpful, and she assisted me through my first claim. Even though I was nervous, she ensured things went smoothly and as quickly as possibly.

2 years ago

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Prayer Ministry Smyrna, GA

Lemonade insurance works hard to make sure your home is taken care of and that you get everything covered within your policy. Kind, efficient, and the best around!

2 years ago

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Kimberly Felker Chicago, IL

Insurance company was ok as far as non optional coverage(we must have) and the fact that all we want is to pay less for something that we probably won’t have to use! So why did my insurance go up 500.00 dollars the 2 nd year??? Got cheaper with another company that is cheaper and more accessible for customer service needs

10 months ago

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Melissa DeVenero Rockville, CT

My experience with Lemonade has been great. They offer good protection at an affordable rate. I have never had to file a claim, but I hope they are as good as they seem.

11 months ago

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Melanie Stephens Orlando, FL

Lemonade was wonderful for helping us get insurance when we first moved to Florida. While most other companies here have been difficult to work with, they made the whole process simple and worry free!

1 year ago

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Gia Regina Schertz, TX

I’ve had the best experience with Lemonade. I purchased insurance that I can afford and the customer service representatives are polite, and professional. I received the coverage required and it truly is budget friendly.

2 years ago Edited September 6, 2022

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Sirdriz77 Fairfield, CT

I got renters insurance from Lemonade and the process couldn't have been easier. The app works perfectly and the customer service is fantastic. The virtual assistant is one of the best I've used.

2 years ago

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K.I.W. Lawrence, KS

Seems like a good deal at first, but after going thru the whole process, it turned out to be too expensive and I canceled it. Might be okay for some people.

8 months ago

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Dee Blackstone, MA

I have their renters insurance and the price is excellent. Customer service and getting a quote is super fun and easy.

8 months ago

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Sujin Philip Clovis, CA

The service provided by lemonade was fast and very honest. They answered all of my questions and were able to provide me with reliable estimators.

1 year ago

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Jian Wu Lake Zurich, IL

This is different kind of insurance company. The web site is refreshing and easy. The claim process is very smooth and claim agent is very helpful.

1 year ago

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Daniel Ventura, CA

My experience has been very good. The representatives have responded to my f/up questions within a reasonable amount of time.

1 year ago

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Sebastian Dañino-Beck

Marilyn, was a pleasure to work with during a very stressful time when our basement flooded. She was very responsive. 10/10!

1 year ago

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Ritesh B Ellicott City, MD

Poor claim settlement : My roof was damaged in storm and Lemonade approved less than 50% of the actual cost. Moreover it is difficult to contact claim advocate, there is no way to talk to them over phone. They can be contacted only by email and text. Tried to save few hundred dollars by choosing Lemonade has costed me thousands of dollars extra. Save yourself and avoid this company

1 year ago

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Manuel Pereira Lake Worth, FL

Grahm was exceptional in dealing with a complicated claim. He was communicative to 3 different unit owners + the HOA. Great job Grahm!

1 year ago

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Azamat Kasymov Belfast, BFS

Russ was a big help for getting my claim approved quickly. I've been a customer of lemonade for more than 3 years now and happy with it.

1 year ago

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Ky Tran Mableton, GA

Lemonade has a great claims process. Highly efficient and quick. Communication was great and kept me informed along the way.

1 year ago

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Joseph Manson Rancho Santa Margarita, CA

most helpfull in navigating the claims process. since u M 85 YEARS OLD AND HAVE LOW VISION I WAS HAPPY TO FIND THE AGENTS VERY PAIENT AND KIND

1 year ago

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Muniza Huda Irving, TX

It was such a seamless process to file a claim, never thought I would love working with an insurance company, best experience I have had.

1 year ago

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Thomas Mallis Gainesville, GA

The absolute best claims experience in my life! What an awesome and FAIR company to have on your side when things go off the rails.

1 year ago

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Omar Castro Tinley Park, IL

I like how Lauren quickly replies and was great at updating me throughout my whole claim process and helped me with any questions I had.

1 year ago

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Mark S Henderson, NV

Benjamin and the claims team were very helpful and friendly, always quick to respond. Claim was resolved without any delay or issues.

1 year ago

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mujadid shah New York, NY

Highly recommend this company. They have taken tedious process and made it simple and efficient. Professional team that is customer service centric!

1 year ago

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Yunusa Olufadi Memphis, TN

Fantastic experience! Respond swiftly and shows concern with empathy. Of course, they find a way to resolve the issue in a timely fashion.

1 year ago

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Imran A. Longwood, FL

The APP is super useful and effective! The claim process being handled by the representative Devon was efficient, fast and courteous!

1 year ago

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M Ridge San Diego, CA

super easy to make a claim. Just video tape telling what is wrong. Lemonade assigned professionals to come to estimate and everything went smoothly.

1 year ago

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Nick Coveney Newburgh, NY

I was left completely un helped. I feel so un helped that I bet this review doesn't even make it to someone that will look further into it. I would love to explain what happened during my experience to another rep. But at the end of the day, I will have to look into another insurance company and look to leave more review on other platforms so others can understand what they are getting into if they use Lemonade.

1 year ago

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Felicia Saclolo Willowbrook, IL

So far, Lemonade has been awesome. It is so easy to file a claim in the app. Our claim was handled super quickly and fairly. Very satisfied!

2 years ago

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Mary McHenry Gloucester City, NJ

Chyloh as I previously mentioned was respectful, understanding of my situation, professional and timely in response and resolution. My thanks Chyloh

2 years ago

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Ernie S San Diego, CA

Very easy to deal with, I’ve never experienced and insurance company that took care of their customers like lemonade did

2 years ago

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Jenny Potter Perris, CA

I love being able to do everything online. My claim was handled smoothly, and I felt taken care of. Good experience in a bad situation.

2 years ago

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Timothy Morrison San Francisco, CA

The claims process was so easy! It was fast and my money came directly to my checking account as soon as it was approved!

2 years ago

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EML Marina del Rey, CA

We experienced a wildfire and Lemonade has been fantastic to work with. Would highly recommend using them as an insurance company.

2 years ago

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Stefan Massie San Diego, CA

My fridge leaked and I had to replace my kitchen floors. Ashley, and Lemonade, helped me every step of the way. Would recommend to anyone!

2 years ago

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Daniel Wunder Hempstead, NY

The claim process was nothing short of amazing. Christy was empathetic, responsive and helpful during a very difficult life event.

2 years ago

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Connor Helsing Atlanta, GA

The experience from start to finish was great. Excellent customer service, and use of technology to make the process smoother.

2 years ago

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Jeff Bystol IA

Lemonade was easy to use from start to finish. My Claims Advocate answered all my questions. I would recommend them to anyone.

2 years ago

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Isa Brittain Minneapolis, MN

Loved the claim process, everything is submitted online then you receive a visit from someone on their team. This is a prefect process!

2 years ago

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Cindy Feng Lafayette, CA

Excellent team! Very much enjoyed working with Jeremy who was professional and friendly, he helped process the claim efficiently. Thank you!

2 years ago

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Lauralee Mariatte Atlanta, GA

Lemonade continues to exceed expectations with their ease of use for all transactions. I appreciate the attentiveness and diligence.

2 years ago

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Huascar Monegro Brooklyn, NY

The coverage and claims process is transparent and simple.. The team is attentive and responsive. It’s a new and better way of doing business.

2 years ago

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James Konieczka Grand Blanc, MI

Making a claim was as easy and painless an experience I have ever had with an insurance company. I highly recommend lemonade.

2 years ago

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Yosef Shaul Robson Woodstown, NJ

It was so easy to create and submit a claim. They walked me through the whole process and were on my side the whole time.

2 years ago

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Adeline Ogbor Chicago, IL

Customer Review Video

2 years ago

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Qiana Chicago, IL

We filed a claim with Lemonade and they addressed our claim promptly and expediently. Lemonade is a great insurance provider.

2 years ago

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Ehsan Hafezi Irvine, CA

I like Lemonade for the reasonable premium amount it charges and for the prompt service at issuance, renewal, and claim processing times.

2 years ago

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Ryan Vett Mesa, AZ

Great prices, but after getting approved for insurance my apartment would not except it due to it only covering the person purchasing the plan. If I was a homeowner it would be adequate. Great customer service experience when I called to ask why my apartment would not accept them.

1 year ago

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Emily Swierczynski Waterford, MI

I kept seeing lemonade ads all over the place, and they claimed quick, easy and cheap coverage. It was definitely quick and easy so I'll give it 3 stars, but it certainty was not cheap. Was roughly 40% more than my current insurer.

2 years ago