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Lemonade

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6.5

Overall Score

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Peter Russotti Brooklyn, NY

Lemonade handled my claim extremely smoothly and quickly. I couldn't be happier with the assistance I received from them every step of the way and will now switch over my other insurances products to them as well.

1 year ago

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Lauren LaMar Tampa, FL

No insurance company wants to pay out for damages in your home and it’s obvious that after the second claim you guys were tired of me. I didn’t ask for the damages to happen. I would have liked to feel more supported by Bobbe my claims specialist. They didn’t pay out what they were supposed to. My first claim was with Maya and she was great and I felt supported through the process. Nobody wants their house to fall a part it felt nice they someone actually cared.

1 year ago

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Nxx Wang Port Jefferson Station, NY

Easy to get quotes and purchase the policy. Easy to contact and issues get to solved really efficiently. Didn’t have to wait on the phone for long time at all. Claim gets settled in a timely manner. Very pleased.

1 year ago Edited April 14, 2022

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Cari Jackson Carlsbad, CA

Lemonade was the easiest company I’ve ever worked with to make a claim. They came right out, approved the repair amount and wired me money. Their app and tech are first rate and it was such a positive experience.

1 year ago

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Kathleen Myers Richmond, VA

Having never filed a claim before (and I’ve lived in my condo for 14 years)…Lemonade was great! Especially Felisia who was patient and walked me through everything. Thank you Lemonade and Felisia!☺️

1 year ago

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DeJionna Johnson Phoenix, AZ

Lemonade was super helpful and patient with me when my house got rob. I was working with Devan she help me along the way with the process and we had a quick turnaround time of 45 days.

1 year ago

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Zach Mettra Rancho Cucamonga, CA

Like most slab leaks, there were a few twists and turns — but the Lemonade team was very accommodating and proactive in helping us get everything situated with restoration services, demo, and repair. We love Lemonade!

1 year ago

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somesh kumar Mansfield, TX

Scott was very professional to work with and he set the expectations of the process very clearly from the beginning and there were no surprises. It was a such a pleasure working with Lemonade team

2 years ago

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Viola D

This was my first time filing a claim I was surprised to see how fast and stress free the entire process went. Team Lemonade provides outstanding customer service. Thank you @Lemonade_Inc. from the bottom of my heart!

2 years ago

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Johnson Tian Fremont, CA

Lauren has been very helpful and considerate in assisting me filing my water damage claim from beginning to the end. I will recommend Lemonade over any traditional insurance companies to any prospective insurance buyers.

2 years ago

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Arjun Vir

Every interaction I've had with Lemonade has been super easy. When filing a claim, Desiree was super helpful, she communicated clearly, and followed up regularly. She was a pleasure to work with.

2 years ago

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Annie Xavier Vazquez Hempstead, NY

I’ve had two unexpected claims and by far lemonade was super helpful and nice about the whole thing. They broke the steps down on how everything works, paid claims out quick, and followed up marking sure I was satisfied.

2 years ago

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Jerry Duro Mission Viejo, CA

This is a great company to deal with. They went out of their way to honor my claim even though I was 12 days late of filing. Their fast and very efficient. They said to call them if I ran into any unforeseen expenses.

2 years ago

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Ashleigh Owens Staten Island, NY

Lemonade is fantastic. Great customer service, always responsive, and worked with me from beginning to end to explain the process and ensure my claim was processed successfully to my satisfaction.

2 years ago

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Himanshu Kansal Milwaukee, WI

Customer Review Video

2 years ago

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Peter Lutherville-Timonium, MD

Lemonade insurance process of online processing is great. I was appreciative of my adjuster Bobbe E handling of my claim. I will definitely recommend Lemonade to friends and family.

2 years ago

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Danielle Galloway Merced, CA

Agents are very friendly (both email and by phone). The mobile bot that they force you to use is kind of useless and can't answer any actual questions. I've only filed one claim with them but it took forever to move forward, so that might be something to be aware of. However, my experience has been largely positive thus far.

2 years ago

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sandra cespedes Mount Sinai, NY

LEMONADE IS GREAT !! MY AGENT WAS AWESOME!! FROM THE MINUTE I FILED MY CLAIM , & THE ADJUSTER CAME OUT - MY LEMONADE AGENT TOOK CARE OF EVERYTHING!! THANK YOU LEMONADE SO MUCH !!

2 years ago

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nathaniel grant Ellicott City, MD

Lemonade was very immersive in understanding the problem that needed to be fixed. They brought in exports to help define the work involve to repair the water damage. I really appreciate this insurance company.

2 years ago Edited February 4, 2022

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jery idowu

Thanks guys, I have never claimed anything in my life, this is the first one and I was impressed when the agent visited my home, he was professional and courteous, I had a perfect experience, once more , thank you.

2 years ago

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Peter Darus Santa Clarita, CA

Jeremy and the Lemonade team that helped were incredible! From the time of my loss to getting paid for the claim was less than 16 days! No hassle, or difficulties in the process! Great job!,

2 years ago

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Torsten Lubach Maple Valley, WA

While it can sometimes feel a bit weird to have this “all online” experience and not talk anyone in the whole process, my claim advocate has always presented herself to be solution-oriented and un-bureaucratic.

2 years ago

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Ofir Lahav Los Angeles, CA

Overall experience is good. There is still negotiations regarding the size of the loss/damage but I'm sure we'll find the even ground. But regardless Lemonade was there when I needed, they responded immediately and seems that they got my back and for that I'm greatful. Thank you Cameron and the all team! Keep up the good work. Best, Ofir

2 years ago

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Mallory Estepp Flat Rock, MI

Cameron with Claims was very quick and helpful with my claims. Much appreciate the fast response and turnaround to help me with my drain back up and ruined basement! It made the whole situation much less stressful.

2 years ago

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Tanisha Davis Chicago, IL

I was skeptical about Lemonade because i have never heard of them before. I recently saw them on Credit Karma and decide to check them out. They offer full coverage at a great price and can be afforded by any one. Me having a perfect driving record added a few perks which i loved 🥰 i would definitely recommend them to future insurance needles.

1 year ago

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THeFlAvORIsJusT wOoW East Moline, IL

I'm extremely pleased with the monthly fee offered by Lemonade, which is very affordable. I have peace of mind that our material possessions are carefully and fully insured. I've already recommends Lemonade insurance to my friends and family!!!

1 year ago

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Susan Santarpia Buffalo, NY

Can't recommend Lemonade enough! My experience with them has been extremely professional, easy, and quick. They respond and their prices are amazing!

1 year ago

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Xiaoping Xu

I really appreciate prompt and professional handling of my claim by Lemonade. Also it is super easy to purchase insurance plan and tailor it through Lemonade App.

1 year ago

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Nathaniel

Filed a claim for wind and hail damage, and the majority was approved without issue. However, there was an additional charge submitted for house wrap which is required by building codes in my area. It has now been over 7 weeks with no answer to this final payment. I've had to continue pushing to get any update on the status which has just been that it's being looked into every time. I don't understand how the prices was so smooth for the original amount of $30,000+ but suddenly the remaining amount under $1,000 is such an issue. If they needed something more from me that I could understand and would happy to do, but nothing. Failing at the entire purpose of insurance is a huge deal, and this failure will probably result in me taking my business elsewhere unless it's resolved soon.

1 year ago

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Pei-Shan Wang Ontario, CA

The best homeowner insurance company ever! Everything can be done using your cell phone! Competitive price and the claim process is so simple! I highly recommend to everyone!

1 year ago

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Vasilios Mastoras Staten Island, NY

Lemonade is the most efficient way to handle all your insurance needs. Forget brick and mortar insurance and make the switch. It so simple and straightforward.

1 year ago

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Sandy Welfare Marietta, GA

I love how easy it is to process a claim. The team members have also been very helpful in adding additional coverage as needed. Exceptional customer service. ;-)

1 year ago

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BDCI PUBLIC ADJUSTERS

CAMERON, THE CURRENT ADJUSTER, CONTINUES TO SEND CORRESPONDENCES DIRECTLY TO THE INSURED EVEN THOUGH THEY HAVE PROVIDED THE SIGNED CONTRACT WITH THE PUBLIC ADJUSTER AND INSTRUCTIONS WERE GIVEN TO LEMONADE NOT TO CONTACT INSURED DIRECTLY. LEMONADE CONTINUES TO LIE AND MISREPRESENT FACTS REGARDING THE LOSS ON A CONSISTENT BASIS. LEMONADE HAS BEEN LATE WITH PAYMENTS AFTER HAVING INVOICES IN THEIR POSSESSION FOR OVER 3 WEEKS. LEMONADE HAS MADE RIDICULOUS REQUEST FOR DOCUMENTATION, SUCH AS ASKING THE INSURED WHAT TYPE CARS THEY DRIVE SO LEMONADE CAN COMPUTE HOW MANY BOXES THEY SHOULD BE ABLE TO TRANSPORT IN EACH TRIP MOVING CONTENTS FROM THE RESIDENCE TO THE TEMPORARY HOUSING. LEMONADE HAS ASKED OF RECEIPTS FOM MILEAGE TRAVELED BY THE INSUREDS ABOVE NORMAL. LEMONADE VENDORS HAVE ASKED INAPPROPRIATE QUESTIONS OF THE INSURED, SUCH AS "WHY DID YOU HIRE A PUBLIC ADJUSTER". THIS INFORMATION IS NONE OF THEIR BUSINESS UNLESS LEMONADE HAS ASKED THEM TO SECRETLY ASK THIS OF THE INSURED SINCE THEY COULD NOT DO IT DIRECTLY. LEMONADES VENDORS SEND INFORMATION DIRECTLY TO LEMONADE WITHOUT HAVING WRITTEN AUTHORITY FROM THE INSURED TO DO SO. THEY DO IT BECAUSE THEY GET REFERRALS FROM LEMONADE, BUT THEY SIGN A CONTRACT WITH THE INSURED FOR THE ACTUAL WORK PERFORMED. THE INSURED IS THE 'ACTUAL' CUSTOMER BUT THEY ARE TREATED BY THE VENDORS AS IF THEY DONT MATTER. THEY HAD A FIELD INSPECTOR COME OUT TO INSPECT, BUT REFUSED TO STAY AND REACH AN AGREED SCOPE WITH THE PUBLIC ADJUSTER AND A CONTRACTOR THE INSURED CONTACTED. HE TOLD US HE HAD ANOTHER APPOINTMENT AND HAD TO GO. HE THEN MISREPRESENTED THE LOSS IN HIS PHOTOS HE PROVIDED. LEMONADE STILL HAS NOT PROVIDED HIS ACTUAL REPORT. THEY STARTED BY JUST SENDING HIS ESTIMATE. WE HAD TO REQUEST THE REPORT AND PHOTOS. LEMONADE DOES NOT STAND BEHIND THEIR INSUREDS. THEY PREFER TO STAND BEHIND THEIR VENDORS, WHO ARE NOT PAYING THEM ANY PREMIUMS AT ALL. I WOULD NEVER RECOMMEND LEMONADE TO ANOTHER INDIVIDUAL BECAUSE OF THE HARRASSMENT AND

1 year ago

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Christopher Brown Houston, TX

Amberia was fantastic,,,she got people out to survey the roof the very next day and the whole claim was processed in less than a week...start to finish!

1 year ago

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Gwen Murphy Capitol Heights, MD

I was not happy with my claim process. It took too long to send an adjuster to my home to access the damage. My home was exposed to more damage than it should have been. I had to pay out of my pocket to get a temporary fix to the roof/gutters. I had to remind you to reimburse me after I finally got some funds to begin the repairs to my home. I’m not happy with the claims process I received, I hope you’ll work to improve and process claims in a timely manner to avoid further property damage. Best Regards, Gwen

1 year ago

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Sabin Shakya

Overall process was super smooth. Ricardo was awesome. He made sure my entire claim process was smooth and without any issues. I am a loyal customer for good.

1 year ago

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Steven Villa Little Elm, TX

The Lemonade Team is the best!! I don’t think I’ll ever switch Home Insurance Providers! Also videos to Brittany in the Lemonade team for all of her assistance!

1 year ago

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Diane Garnett Central Islip, NY

My experience with Lemonade was excellent! I liked the customer service because it was fast and easy. The agent was knowledgeable and helpful throughout the entire process.

1 year ago Edited May 2, 2022

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stephanie limeric GA

This is a no frills company. They are straight forward and process claims fast. They explain well and do just what an insurance company should do. Protect me.

1 year ago

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Sherron Davis Atlanta, GA

I recently made my 1st claim and it went somewhat smoothly. The initial claim payment was less then I expected but once I provide a copy of the quote for repairs that I received, a supplemental payment was approved.

1 year ago

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Tony Liu San Francisco, CA

Lemonade provided an intuitive and easy-to-use app to file a claim. The agent who reviewed my case was highly communicative, and reviewed and proceeded my case quickly.

1 year ago

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James Rick

My experience working with Lauren was phenomenal. As a new homeowner, she made this difficult experience much better and reduced the amount of stress in my life immensely.

1 year ago

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Michelle Fotiadis Orchard Park, NY

Filing the claim was quick and easy. Although it took some time to get through the rest of the process, our rep was informative and communicated well with us.

1 year ago

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Illaswitch Atlanta, GA

Straightforward and upfront folks who empathize with your situation while being clear and limit the jargon. Modern and relatively easy way of dealing with insurance.

1 year ago

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John Pope Concord, CA

Lemonade’s claim process is a bit different than I’m used to, but it works well. I’ve used it twice and both times the process took a few minutes.

1 year ago

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JuanB Tucker, GA

Their response, wonderful costumer services, Jeremy at this time of the process Perfect, we are half way , so we'll see at the end, but for now really grateful

1 year ago

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AZ Daly City, CA

This was fast and convenient. Never in my dream I thought the claim process would be so intuitive and without-hassle. Absolutely fantastic service! Love lemonade!

1 year ago

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Katherine Lieberknecht Austin, TX

I finally just received full payment for hail damage from a May 2021 storm (almost 10 months after the event). Lemonade's adjuster provided an original estimate that was less than every roofer I spoke to, and it took me six months to resolve it with Lemonade. It seems like the problem is that the first three Lemonade staff people assigned to my case left the company, but Lemonade didn't reassign my case, so it took weeks between each staff person quitting for me to finally get a new staff person assigned to my case. My case totally fell through the cracks. I also received inconsistent info from each different staff person about the paperwork needed to adjust the estimate, which was a total pain for the roofer I ended up using.

2 years ago

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Johanna Magaña

Lemonade is for the people. I want to thank you for 1) making things easy and 2) staying in communication throughout my claim. Super grateful for the help and attentiveness.

2 years ago

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Malissa Smith Tracy, CA

Working with Lemonade was an overall great experience, handled my claim in a timely manner, professional and knowledgeable, kept me informed throughout the whole process

2 years ago