Name: Lemonade
Rating: 4.9

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Chandra Thumburu

The customer service at Lemonade was excellent, and they were able to adjudicate the claim promptly on time without causing any inconvenience to the customer. Their mobile app was seamless in submitting the claim on time without any complexity involved, and the response was on-time post-claim submission.

2 years ago

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Bruce The Bronx, NY

I like the reasonable deductible. When I found out my deductible with State Farm was over $3000, I immediately switched to Lemonade. I like the convivence of the entire online exeperience from getting the insurance to filing and processing a claim.

2 years ago

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jamie G Ellicott City, MD

I had a tree fall in my backyard and cause damage to my patio furniture and, thankfully, only minor damage to the house. I worked with Scott and the experience was great. He stayed in close contact throughout the process and was extremely helpful. It went about as well as I could have expected.

2 years ago

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Barry Allen New York, NY

The experience was surprisingly smooth right from the very first step. I was assured that I would be helped in every way and without any delay. And lemonade delivered exactly what they promised. Thoroughly impressed and a satisfied customer :)

2 years ago

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Meg Beezley Decatur, GA

Corey O. was amazing to work with. He was helpful and responsive to my many questions, and I felt supported in every request I made. Having a major project going on in my home wasn't something I ever wanted to do, but I'm glad I had Corey O. and the Lemonade team on my side!

2 years ago

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marty

i was very happy with my experience with lemonade. i had never made a claim on my home owners ins. before and marilyn explained to me everything i needed to do. She was very professional, courteous, and friendly. the whole process was painless and everything was taken care in a timely manor. thank you to everyone involved. sincerley marty

2 years ago

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MARIA PEREZ North Hills, CA

I MARIA PEREZ, HAVE HAD THE BEST EXPERIENCE WITH THE LEMONADE TEAM. THEY HAVE HANDLED ALL MY CLAIMS, IN A TIMELY MANNER, MEANING THAT THEY START WORKING ON THE CASE RIGHT AWAY. THANK YOU MARIA PEREZ

2 years ago

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Nicole vonDohlen Westport, CT

As a relatively new customer of Lemonade and after making my first claim, Ben Enders was wonderful to work with and made the entire process easy, pleasant and smooth. A great digital process with an efficient in person visit to finalize the claim. It took 8 days in total!

2 years ago

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SD Austin, TX

We had a claim and the whole process from submitting the claim to the final payment worked very. Can’t be happier with the assigned claim advocate, he really helped us a lot throughout this process. Everything went fast and I can recommend Lemonade 100%.

2 years ago

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Sophia Wyman Elizabeth, NJ

Thoroughly satisfied customer! Lemonade was on top my claim more than I was. Being inundated with my recent damages, I wasn’t always able to answer my phone, but Lemonade was there every step of the way utilizing every form of contact to reach me and to ensure that my claim was processed quickly and seamlessly. Highly recommended!!!

2 years ago

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Raymond Shek New York, NY

The Lemonade claim rep was courteous, helpful, and efficient in our time of need after the flooding from Hurricane Ida. The claims process was very fast and easy. I would recommend Lemonade over and over again based on this experience.

2 years ago

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Emily Gullo Silver Spring, MD

I had a great claim experience with John! I got a response within hours, an inspection scheduled, and got payment just a day after the inspector submitted notes! Super smooth, and made me feel supported. Way better than State Farm

2 years ago

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Jake Mitchell Broomfield, CO

I have been continually surprised at how simple insurance has become again. The simple conversation process to start everything with the automated system works nicely and feeds into solid communication from agents and claims people.

3 years ago

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Sam Bennett Columbus, OH

Lauren from Lemonade went over and beyond for our family, we had a very stressful home issue and she really made a huge difference. To top it off, in the middle of home damage, we lost our sweet dog. Lemonade sent our family flowers. It’s the nicest gesture from customer service we have ever received.

3 years ago

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Sarkis Studio City, CA

Dalton and the entire Lemonade team made our stressful time a very pleasant time. From excellent communication (they were literally on it from start to finish) to a super speedy process. Our claim was processed with ease and a partnership in mind, making this very smooth for me and my family. You guys rock! Thank you!

3 years ago

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Juanita Ransom-Ashmon Ft. Washington, MD

I never had a problem with my claims and all the adjusters who handled my claim were understanding, patient and never hesitated with getting my claim filed. They always stayed in touch and made sure I understood what was going throughout the whole process.

3 years ago

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Demetrace Williams Milwaukee, WI

3 years ago

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Rockmeetspaper 1 Los Angeles, CA

During my difficult situation, Lemonade has made the claim process easy to begin. The response time in answering my questions and efforts to resolve have been outstanding. The outcome of my claim is irrelevant to my feedback? As Lemonade took my obstacles and concerns with personal care and worked with me to help me understand my options.

3 years ago

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Orlando Bustos Keller, TX

The overall experience with the claims process with the Lemonade platform and customer service was very smooth from start to finish! I immediately received the funds to start the replacement of my roof. Ricardo from customer service was awesome to work with and a consummate professional. Kudos!

3 years ago

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Charalampos bilitsis Brooklyn, NY

When I had a roof leek , lemonade was there in a flash . A very sweet nice adjuster came out to review my claim, and my claim was processed in record time! Funds were delivered and next thing you know I was off fixing the issue

3 years ago

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Elena Zakrutaeva Austin, TX

I couldn't be happier with all the timely support I received from Lemonade and its people who helped me to navigate the process of claim application and going through all of the further steps. Their quick and detailed responses made the whole process less stressful, and more understandable and manageable to me.

3 years ago

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haderdaraide Chicago, IL

It actually felt pretty personal, I was talking to someone the entire time, he kept me posted on all the stages, and there were a lot of moving parts. He kept me updated, called me regularly to give me updates, etc. I would highly recommend trying to work with Sean from the claims team, he was really great to work with. Recommend forsure

3 years ago

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Christian Nakamura Boerne, TX

I had Lemonade for a few years when I was in apartments. It was priced low enough that I didn't even notice it leaving my bank account, and I'm by no means a wealthy person. I haven't needed to use it yet, but the app is easy to navigate and the coverages seem good.

11 months ago

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Rosalinda Martin Dallas, TX

I've been using Lemonade for almost 4 years now and they've made renters insurance very easy. I wasn't sure how to go about getting renters insurance until someone mentioned Lemonade. It's been a very smooth experience! It was easy to set up an account and easy to go back in any time and change your coverage. It's all on your phone and if you need help it's easy to get a hold of someone through their chat. They even have the option for pet insurance which is really nice!

1 year ago

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Leola Ailene San Diego, CA

I'm a satisfied customer. I have uses Lemonade for the past 3 years to insure my rented apartment. Setting up a policy was very easy. I simply selected the coverage I needed (based on parameters set by my building's management) and in minutes had a policy that was effective on my intended move-in date. The cost is very affordable. I'm also very happy with the website interface. It was very easy for me to make changes (adding a roommate, updating a billing address) and obtain copies of proof of insurance. I have had no issues at all. I would recommend Lemonade.

1 year ago

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Christina Sutu-Wallar Fresno, CA

I first heard of lemonade insurance because they offer pet insurance. As a new company, I was kind of skeptical. But I did see that they started offering home owners insurance, so I did some research. Turns out, they’re the top rated company according to Forbes! I like that they’re new, innovative, and getting great ratings from credible sources.

1 year ago

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Austin Tempe, AZ

Great and fairly inexpensive. My only concern is what would happen if I needed to file a claim. I have never done so with Lemonade, but if it is anything like the other tech insurance companies then it will be a nightmare. However, I have not had a claim experience with the business and have been happy paying my 20 bucks a month for renters insurance. Now, we are with another company as we got a really good offer with our auto policy. I would say that Lemondae is definitely an affordable option though

2 years ago

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J C Dallas, TX

My claim was handled in an efficient no hassle manner. Once I provided the necessary documentation the funds were automatically deposited into my account within 48 hours. I highly recommend to others.

1 year ago

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Arthur Silver Spring, MD

I entered a theft claim via the app and had it approved in minutes with no hassle. Generally, Lemonade has been very easy to work with and has excellent customer service. I was recently hit by a large premium increase out of the blue (I had had no claims on the policy before), so that was somewhat disappointing.

2 years ago

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Robert Vaughn Atlanta, GA

Desiree at Lemonade was responsive and courteous. She showed a genuine concern for my water damage and handled my claim professionally and efficiently explaining what was covered and what was not. Very impressive

2 years ago

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Jill Hundenski Weirton, WV

Had such a smooth process filing my claim. Easy to use, great communication, and super fast decision. I highly recommend lemonade and I plan on switching all my policies over to them! The best.

2 years ago

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Robert Hunton Denver, CO

It took me speaking with quite a few individuals for someone to finally listen to me and try to understand my situation. Once I found that person, the process was pretty smooth. It seems like most of the employees do not communicate with each other and only some of them understand their policies and coverages.

2 years ago

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HenryHousehold Purcellville, VA

Extremely easy to submit a claim with incredible support guiding you through the process. Transparency through the entire claim process and a quick turnaround time on a response.

2 years ago

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jaclyn matikas Hyattsville, MD

Desiree was absolutely amazing. She was funny, straight to the point and very informative! My house was chaotic from the accident and she made me completely at ease with the whole process! Thank you Desiree

2 years ago

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bibek paudel Glen Allen, VA

I had a great experience with lemonade. I have a water damage problem at my bathroom and they have done great job on that. Bryan C had help me on my claim and he did an amazing job.

2 years ago

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Angela Chester, VA

Hands down the best insurance company ever. Streamlined, uncomplicated, sophisticated, technologically inclined. They are number 1! Most forward-thinking insurance company in the world!

2 years ago

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Ajay Kori Washington, DC

Great service and technology makes it easy to even *love* your insurance company. had my bike stolen and they stayed on top of the case until it was resolved. would never use another insurance company...

2 years ago

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Francis Ricci New York, NY

Once I filed my claim, it was pretty straightforward to get it paid out. However, I didn’t end up filing the claim for more than 4 months after the incident, because no one from lemonade would talk to me about the process (my damage was caused by another apartment) before I filed. They said my premiums would go up if I filed, so I was in no-man’s land for quite some time.

2 years ago

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Trevor Sloan Dayton, OH

Ben made everything super easy and got our claim handled at lightning speed! I've never filed a claim before as this is my first house. I'm so thankful for all the useful information to help me understand the process!

2 years ago

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Brad Evans Springtown, TX

I had such a positive experience with a roof that was damaged during a storm. Lemonade did a great job and even stepped up when additional damage was found. A+ for this insurance company.

2 years ago

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THM Dallas, TX

My claim filing process was easy. My agent was very helpful and attentive. I have severe social anxiety, so making a video of myself explaining the issue was very difficult and anxiety inducing for me. I wish I didn't have to do that at all.

2 years ago

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Jiwon Torrance, CA

Water damage from upstairs condo unit. Filing a claim was easy. Field adjuster was assigned promptly and came out pretty fast. However, it did end up taking 3 months before the claim was approved. I'm not sure if that would be okay for people who do not have enough to pay for the repairs upfront.

2 years ago

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Peter Russotti Brooklyn, NY

Lemonade handled my claim extremely smoothly and quickly. I couldn't be happier with the assistance I received from them every step of the way and will now switch over my other insurances products to them as well.

2 years ago

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Lauren LaMar Tampa, FL

No insurance company wants to pay out for damages in your home and it’s obvious that after the second claim you guys were tired of me. I didn’t ask for the damages to happen. I would have liked to feel more supported by Bobbe my claims specialist. They didn’t pay out what they were supposed to. My first claim was with Maya and she was great and I felt supported through the process. Nobody wants their house to fall a part it felt nice they someone actually cared.

2 years ago

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Nxx Wang Port Jefferson Station, NY

Easy to get quotes and purchase the policy. Easy to contact and issues get to solved really efficiently. Didn’t have to wait on the phone for long time at all. Claim gets settled in a timely manner. Very pleased.

2 years ago Edited April 14, 2022

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Cari Jackson Carlsbad, CA

Lemonade was the easiest company I’ve ever worked with to make a claim. They came right out, approved the repair amount and wired me money. Their app and tech are first rate and it was such a positive experience.

2 years ago

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Kathleen Myers Richmond, VA

Having never filed a claim before (and I’ve lived in my condo for 14 years)…Lemonade was great! Especially Felisia who was patient and walked me through everything. Thank you Lemonade and Felisia!☺️

2 years ago

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DeJionna Johnson Phoenix, AZ

Lemonade was super helpful and patient with me when my house got rob. I was working with Devan she help me along the way with the process and we had a quick turnaround time of 45 days.

2 years ago

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Zach Mettra Rancho Cucamonga, CA

Like most slab leaks, there were a few twists and turns — but the Lemonade team was very accommodating and proactive in helping us get everything situated with restoration services, demo, and repair. We love Lemonade!

2 years ago

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somesh kumar Mansfield, TX

Scott was very professional to work with and he set the expectations of the process very clearly from the beginning and there were no surprises. It was a such a pleasure working with Lemonade team

2 years ago