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Lemonade

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6.5

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Eileen Haas Azle, TX

We have had a great experience with Lemonade. We have rarely had home owner’s claims, only one between 1998-2019. But due to weather in Texas, we’ve had three claims in the last year. Lemonade is so easy to work with, from buying insurance to filing claims. Customer Service is exceptional and everyone there seems very knowledgable. We usually change home insurance yearly, or at least every two years, but we will stay with Lemonade. Highly recommend!

2 years ago

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Scott Welfel Jersey City, NJ

Lemonade -- and in particular our claims agent Morgan O - made the claims process easy, quick, and painless. We were thrilled at the ease with which we could upload photos and videos, including via photos.google. The claim was approved and paid just 8 days after filing. We were hit hard by Hurricane Ida and are so grateful for our positive experience with Lemonade. Many of our friends who filed claims with other companies have still not had their claims resoled. Thank you, Lemonade!!

2 years ago

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Alex Richards Columbus, OH

My parents were worried when we went with Lemonade because their rates were so good and thought it might be too good to be true. We had a house fire and within 20 minutes, before the fire department even left, my claim was made, approved and a personal claims handler (I don't know what they are called) was assigned to me and she was spot on through the entirety of it. She was so quick to respond over email it felt like texts sometimes. They were also more than fair on payouts and I never felt stingy. My parents have since switched Lemonade after watching how they handled everything.

2 years ago

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Hoda Mehr Trabuco Canyon, CA

Lemonade is just delightful, from the moment you start filing a claim until the money is in your bank account, there is nothing you need to worry about. As I was going through our claim I was also filing a claim with our home warranty provider and these two are galaxies apart. Lemonade makes you like having insurance, the old school home warranty makes you question your life choices.

2 years ago

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My experiences with Lemonade has been great. I have had to call on them twice, and each time they have come to my rescue in a timely manner rescuing me from a disaster in my home with water damage. They were quick to help me get everything back in tip top shape. I'm so glad I picked Lemonade for my insurance company. They are a blessing to work with.

2 years ago Edited April 19, 2022

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Brian Makowski Richmond, TX

In addition to the very reasonable rates, the customer service has been outstanding. I had to file a claim for roof damage, and they were helpful and informative along the entire way. The filing was easy and they explained what would happen, step-by-step. I didn't feel intimidated nor uninformed. I hope they are able to continue providing excellent service at competitive rates as time progresses.

2 years ago

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Mark dikowski Detroit, MI

I was extremely happy with how quickly Dalton responded to any questions or concerns I had. On the 27 years I have owned homes I have never filed an insurance claim. And he guided me thought the process. Talking with other neighbors who other insurance companies many of them have not heard back from their clams agent. Do I was happy to tell them about lemonade and the great service I received!

2 years ago

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Julio Estela Bellmore, NY

The claims process included the thorough collection of information upfront so that I did not need to repeat anything when the adjuster was assigned. The claim was approved within a few hours and the money was in my bank account within a day. It was also explained that any of the actual costs exceeded what they estimated, to just let them know and they'd pay the difference. Super simple, efficient and fair!

2 years ago

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Reggie Houston, TX

I’m not gonna lie, the thought of having to file a roof damage claim on an app scared me at first. But after the initial questionnaire I got connected with Ricardo and it could not have gone any smoother. The lemonade team was very helpful and quick about sending an estimator out to assess the damage. We were informed quickly after that that We would be needing to replace our roof. Ricardo our claims adjuster was very helpful and answered all my questions very quickly throughout the whole process. No complaints!

2 years ago

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Kunal Wadhwa Aurora, CO

Lemonade and Sean (Lemonade Claims Team) have been really kind and helpful in resolving our claim. He worked with a professional Inspection officer, who did a thorough a inspection of our house. The overall estimate that we received from Sean was extremely detailed. We received our insurance money in a couple of days, and had no hassle in running behind the insurance company unlike other ones in the market. I would refer Lemonade Insurance to all of my friends. Much appreciated.

2 years ago

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Rosalinda Martin Dallas, TX

I've been using Lemonade for almost 4 years now and they've made renters insurance very easy. I wasn't sure how to go about getting renters insurance until someone mentioned Lemonade. It's been a very smooth experience! It was easy to set up an account and easy to go back in any time and change your coverage. It's all on your phone and if you need help it's easy to get a hold of someone through their chat. They even have the option for pet insurance which is really nice!

10 months ago

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K.C. Jones Denver, CO

I was “stuck” with having Lemonade Insurance for some time. The company that handled the rent where I lived would sign you up, but you never really knew what you had. All you knew was that it met their standards for renter’s insurance. Once I had moved, my lease was terminated, and I assumed everything that was included went with it. After viewing my bank account, I kept getting these charges from a company called Lemonade! I had no clue who they were, and I raised hell trying to figure it out! It seemed the bank hadn’t a clue either. This went on for a few months until I got this bright idea to CALL the number associated with the charge! 💡🥴 lol I called a couple of times, unable to get through for some reason or another, and it wound up taking me about 6 months to get it figured out! I finally got through to someone who explained who they were, why I was using them and still paying; the guy had answers to every one of my questions! And strange enough, I liked everything I heard! He explained the policy and all that went with it, which was a lot more than I would ever expect to have at the price I was paying (next to nothing!)! While he was beginning the cancellation process, I had to stop him with the: “Wait! Let’s talk about this for a minute.” I had a bunch of new questions to ask, and the answers were unbelievable! Amazing! So, long story long, I wound up keeping them for my new place and was purdy happy bout it! ;) I absolutely highly recommend them for home insurance if any sort!

1 year ago

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Robert Horn II Pahrump, NV

Lemonade sold us the policy for our rental apartment. We were in need of an insurance that covered dog bites and theirs did. The cost was not expensive. The insurance covers both us and our tenants against major losses.

7 months ago Edited September 15, 2023

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Gerald Alexander Bartlett, IL

My experience with Lemonade has been great! I am very happy with how Marques has handled my claim. Very professional and prompt in handling my issues. I will certainly be spreading the word about the Lemonade Insurance Company.

1 year ago

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T H

Lemonade is The BEST!!!!! Desiree and the Team was super responsive and knowledgeable when an unexpected disaster struck. They kept me calm , in the loop and put my mind at ease for the outcome. Glad I'm still a customer after all these years, you never know when life will give you lemons.....🍋 🍋 🍋

1 year ago

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Albert Casazza Dallas, TX

I really appreciated the prompt response to my initial claim . Also the claim inspector came out the next day to survey the damage and within 2 days the claim was opened. The claim was paid promptly within the week and the supplements were paid as received with documentation. Very satisfied with the lemonade experience and claim service.

1 year ago

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Robert M Leander, TX

Excellent people working for a great company (thank you Justice from Claims) -- everyone is always helpful and responsive to any questions or comments sent their way. Happy to continue being a customer and would recommend to anyone!

1 year ago

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Gibran Hasan North Las Vegas, NV

Lemonade is the best insurance company. My family and I have had the best experience with them. Lemonade & the agents truly go above and beyond to make the claims process as easy as possible for you. Anybody who skips this company is missing out on 10/10 service.

1 year ago

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Grace Annese Fairport, NY

We had a tree fall on our brand new fence and pool - lemonade sent out their claim inspector within 48 hours and we got our claim approved within a week. I was very worried about the whole process but they made it so easy and stress free.

1 year ago

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Iris Stoll Los Angeles, CA

Lemonade is easy to deal with. It’s all online or via app. Once you send them what they need they (in my case Phillip) contact you and give you an update on your claim. It is always easy to reach them. No waiting or holding on the phone. Phillip kept me updated during the process and also approved my claim. I am very happy with their service.

1 year ago

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Danny Shulman Los Angeles, CA

They were so helpful throughout the process. Even though it was the HOAs liability, lemonade still paid my claim and handled the backend so I was made whole. They handled all the payment with my contractor and made things easy.

1 year ago

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Kristin Farahdel Decatur, GA

Alyssa was absolutely wonderful. She let me know everything I needed to provide her and then helped me figure out another way to solve an issue I was having. She was patient and made sure I was taken care of and I couldn’t have asked for someone better during such a stressful experience.

1 year ago

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Ansunny12 Winterville, GA

I've been with Lemonade for several years now. I can honestly say their customer service has been top notch. Although everything is done over an app, their response time and customer support is simply amazing. They take their time to address your concerns and make sure all issues are handled in a timely manner.

1 year ago

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Korena Williams New Braunfels, TX

First I choose Lemonade because the donation of my excess yearly premium to a charity of my choice. Which that coupled with the great coverage at a reasonable price can be beat. So I thought. I recently had a tree crash into my home. Jeremy at lemonade helped make it a calm and quick remedy. 10 out of 10 recommend lemonade.

1 year ago

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Jacob Stein Altoona, IA

Getting a quote was extremely easy — 15 minutes and I had coverage for my new home. When we experienced a hail storm and had significant damage to our house the claim process was super easy — no short changing, no arguing. Everything with Lemonade has been excellent.

1 year ago

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Mike Demirchyan Porter Ranch, CA

My experience with Lemonade insurance was very satisfying. It was a long process, but at no fault of Lemonade, my agent Desiree was very communicative, informative and made the entire process easier and smoother. I would highly recommend Lemonade insurance to anyone looking for home insurance.

1 year ago

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Mike Robinson Columbia, MD

Lemonade is BY FAR the best, most honest insurance company in the business! THE ONLY INSURANCE COMPANY that did not low ball my claim when ALL others ALWAYS have. Service was fast, seamless, courteous and the money was direct deposited in my bank in less than a week. On a scale of 1-10, I give Lemonade a 20! Premiums are also very reasonable.

1 year ago

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Catherine Dallas, TX

There was a hail storm in my area and I had roof damage. I started a claim in their east to use app and within two days an agent reached out to me and we started the process. I got my roof and gutters replaced in no time. Very hassle free and quick experience. I will be a client for life.

1 year ago

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Tony Rodriguez San Diego, CA

From the day I filed my claim, Ms C has been very helpful to get the claim expedited. The claim was completed in a timely manner. Ms C is very professional, knowledgeable and helpful. She explained in detail the whole process, of the claim. Thank you

1 year ago

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Nikhil Suwanee, GA

Awesome experience overall. Signup was easy, the App is convenient. They even managed contacting my previous home insurance company to cancel their coverage. Had to submit a claim for some wind damage and it was handled professionally - all through the App.

1 year ago

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Ronald Hannah Boonville, NY

Wonderful company. We have been with Lemonade since they started. Wonderful customer service reps and wonderful claims reps. We had two serious damages to the home and your company was there and made everything alright. We always tell everybody about your company and recommend it to all our friends and even people we speak to in general.

1 year ago

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Tefta Redvine Ditzingen, BW

Lemonade made it very easy and clear to file a claim and handled the loss very well. I was very fortunate to have an Adjuster assigned, who was extremely helpful and supportive during all the months, till my home was restored.

1 year ago

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Gabriel Gonzalez Las Vegas, NV

Super fast and reliable service, filed a claim thru my mobile app and with in seconds some one reply with super easy instructions on how to completed my claim, with in a month it was resolved & closed to my satisfaction, super friendly and fast service (Morgan) and for that reason I will be staying with Lemonade insurances.

1 year ago

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Britt Gilmore Nashville, TN

I have owned multiple homes through the years, I have therefore been associated with several insurance companies. Lemonade is the best yet! Ricardo and his team were awesome to work with through every stage of replacing our roof. I was so impressed, I switched all my other accounts to Lemonade. I highly recommend this company! Britt Gilmore

1 year ago

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Gourav Soni Thousand Oaks, CA

Hands down, the most responsive company. Great customer service. Ashley was kind and patient and broke down complex insurance coverage information into simple english for our understanding. Easy claim process. I felt like Lemonade was batting for me.

1 year ago

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Ranjana Sanjay Frisco, TX

First of all signing up for insurance was super easy about 2 years back. Recently I filled a claim for hail damage to the roof and claim process was super simple and smooth. Scott kept me up to date with the complete process. Highly recommended.

1 year ago

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Amanda Columbus, GA

This is the BEST home owners insurance I have ever had. We had a claim last year and they were so much easier to work with than any other local company I’ve had in the past. Plus, the premium is $500 cheaper a year than a local company. They are amazing and so helpful!!

1 year ago

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Eduardo Desabelle Katy, TX

Very quick response on our first ever claim. As a first time homeowner, Chyloh really went above and beyond when filing our first claim. From start to finish, he was there every step of the way, guiding us what to expect. We couldn't have asked a better claims rep handling our case. Thank you for everything!

1 year ago

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Amy Askey Chicago, IL

Was with Lemonade only 2 months when my condo flooded so was extremely concerned on how it would go. It went better than expected! They run their company smarter than others Ive been with which in the end pays off for everyone. Highly recommend .

1 year ago

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Andrew Coleman Williamsburg, VA

There friendly and quick response. There was no price haggling we showed them the damaged items. Made a list of the cost of replacements, along with a description of the product from the web. Within days payment was deposited directly in to our account

1 year ago

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Vincent HE MA

Lemonade actioned very quickly about my claim, and Carly is very helpful on my case. She asked some documents from me and asked some details about the incident. The claim got approved very smoothly, I'm very happy about that!

1 year ago

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James R New Jersey, NJ

I have interacted with several folks who work at lemonade, all were of the highest caliber, quick, courteous, and competent (looking at you Nekeyma!). I like lemonade for its stripped down and efficient communication methods but what I love about lemonade is its people. James

1 year ago

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Michael Kersey Liverpool, NY

This was the first time in our lives either of us needed to use a Homeowner's insurance claim. Our experience with Lemonade (Ben) was great. Very prompt responses and our claim was processed within a matter of a day or two. Can't recommend Lemonade enough! Thank you!

1 year ago

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Terri Henderson Pasadena, MD

Lemonade made the whole claim process so very easy. Their service was impeccable. Brittany handled our claim and was a pleasure to deal with. Everyone at Lemonade was more than helpful. Thank you for such a great experience!

1 year ago

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Julia Tyagi Schwenksville, PA

Very smooth and quick claim processing with Lemonade. Jeremy (our adjuster) reached out as soon as we submitted the claim. Once all the information was gathered, estimate performed and reviewed, our claim was approved and we received the money for all the necessary repairs. Thank you, Jeremy and the claim team!

2 years ago

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Aaron Salkeld Staunton, VA

Chyloh was extremely helpful. In general having a human to talk to about whether you should even file a claim or if it is not something your home insurance could help you with before you start the A.I. claim process would be useful.

2 years ago

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K B Duluth, GA

Unlike other Home insurance companies, Premium is lower, service was super. My roofing claim was processed smoothly by their team. everything from signing up till date is recommendation worthy. A very happy customer. Thanks Lemonade!

2 years ago

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Gaspar Cruz Shirley, NY

I had a leak in my garage that took months to determine who was at fault due to the HOA gatekeeping vital information. The astounding patience and determination of Ashley O. from Lemonade made my claim less of a headache than originally presented. They stuck with me through and through and did an incredible job explaining the process step by step.

2 years ago

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Viraj Talpade Chula Vista, CA

Our adjuster Felisia was extremely helpful, quick and knowledgeable while working on our claim and we couldn't have hoped for a better experience from our insurance provider. I'm glad we've picked Lemonade to insure our home and can't wait for them to begin offering other insurance products in my state!

2 years ago

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LE037 Taylor, TX

Lemonade has been so helpful with my claim. The process was really simple, and I have no experience with filing a claim so that was awesome. The adjuster was prompt, and I don't really have any complaints. Overall, I'm satisfied with my decision to use Lemonade for my home insurance.

2 years ago