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5.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: July 17th, 2024

Wayfair.com is one of the world’s largest online retailers for home and furniture products. They offer customers a wide selection of products promising to provide customers with the perfect furniture pieces for their home at the right price. Wayfair includes a category selection of over 7,000 suppliers across 5 different brands which include AllModern, Birch Lane, DwellStudio, Joss and Main, and Wayfair.com. Consumers are sure to find quality furniture to match any style.

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The Good

  • Large selection of categories
  • Sales promotions throughout website
  • Several options for delivery
  • No hassle return policy
  • International shipping available

Wayfair users are sure to find home décor and furniture to match any space. Wayfair offers customers 11 different categories to shop through which include furniture, décor, lighting, kitchen, bed and bath, storage, outdoor, home improvement, baby and kids, pets, luggage, game room, exercise and fitness, housekeeping and laundry, and health and home mobility products. Wayfair provides customers promotions and discounts throughout their website. Their sales tab features products from each category which can be discounted as much as 70% off. They feature daily sales on their site that become available at 12 pm ET and are available for purchase for a limited time. Daily sales and other discounted products are featured on their home page making it easy to locate discounted items. Customers of Wayfair are able to select several different delivery options for large items which include curbside (you unload), curbside (they unload), front door drop off, inside entryway, room of choice and packaging removal, and full service delivery and assembly. Delivery is made as easy as possible for the customer through Wayfair.com. Wayfair also offer customers a no hassle return policy. Any item may be returned without a receipt within 30 days of purchase. Once the item has been returned and inspected, customers may expect a return credit within 24 hours. Wayfair currently hosts websites in 4 different countries. Customers can purchase items in the UK, Germany, Canada, and the United States.

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The Bad

  • Warranty information difficult to find
While there is much to like about Wayfair, there are a few glitches which became apparent in our investigation. The website uses tabs on the FAQ and on each item's pages. These do not always work as designed and the only way that our reviewers could get the information to come up in the display was to close the tab and reopen it. This happened 6/10 times in a random sampling of pages. It can be difficult to locate some other information on Wayfair.com. For example, we could not find any product warranty information through Wayfair.com. Customers may need to contact customer service to request warranty information for specific products.
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The Bottom Line

Wayfair.com offers an impressive array of product categories at a competitive price. Customers can expect excellent customer service as well as plenty of opportunities to save time and money through Wayfair.com. We highly recommend Wayfair.com as a convenient resource for purchasing home and furniture products.
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Star Rating

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3.9

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522 Reviews

Review Breakdown

5 grade

51%

4 grade

21%

3 grade

7%

2 grade

5%

1 grade

17%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Cathy Manton

Purchased the wrentham barrel chair I was very happy with the look. I decided to wipe down the wood with a damp cloth and the amount of dirt that came off was insane my cloth was black and it's not completely level a bit wobbly how disappointing! This chair on the sight was at regular price over a thousand dollars but they have it listed for half price in my opinion this chair is definitely not worth a thousand and not worth five hundred. I would expect something at that price range to be in top condition not to mention I forgot to add in there was a nail slightly sticking out along the side of the chair. What's wrong with this is you cant buy anything anymore with quality!!

6 years ago

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Colleen Chanhassen, MN

I’ve purchased a lot of items from Wayfair without any problems. Three weeks ago I ordered an Alcott Hill Corte comforter set, which is clearly a mint color. When it arrived, it was a different product, VI New York, sage green, and called them. After many phone calls and texts we decided I should try again to order the Alcott Hill Corte that I wanted. But I got the exact same WRONG item. No one has helped me get what I want. Customer Service has been horrible in this case. How can you order one brand and get something completely different TWICE?? So I guess I’m never going to get what I want! Apparently these two brands have the same SKU number!

7 years ago

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Mason Allen Pleasant Grove, UT

Wayfair is easy to navigate and I like that most of the items are pretty easy to put together. Some of the items I have purchased have been scuffed but they are always a little less expensive than other sites so I don't mind. It would be helpful if there were more reviews on the site because not everything I have bought there has been great quality.

4 years ago

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Amanda Smith Harrisville, MI

The website is user friendly and there are a lot of choices but the quality is sorely lacking. My latest purchase was a console and right out of the box it was chipped in several places. The assembly instructions were very hard to follow and half of the pieces weren't labeled. Another thing I purchased was a recliner and it was very poor quality. I am never going to purchase from Wayfair again. I think next time I'll try Hay Needle. I dont mind paying shipping for a better quality product.

6 years ago

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Brian Ashton Carlsbad, CA

We've purchased the odd item from Wayfair in the past and chose to buy two office task chairs from them. The chairs arrived quickly, but the description of the two chairs on Wayfair's website says: "Ergonomic Genuine Leather Task Chair by Flash Furniture" These chairs are your standard Chinese-made black vinyl chairs available anywhere. My issue is that Wayfair should not claim a chair is "genuine leather" when it isn't. It would have made a difference in my choosing their product.

6 years ago

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Nichole Davidson Sandy, UT

You can find great deals on Wayfair, but a lot of the items aren't good quality. On the site it will show you the price that the product originally is, but those prices seem to be inflated so you think you're getting a better deal then you really are. Customer service is good - people always seem to be friendly on the phone. Biggest concern is that you have to pay for shipping back to Wayfair if you don't like it or it's not what it looks like on the site.

8 years ago

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Hyrum Sandy, UT

Used them for a wedding registry. Some of the items weren't quite as expected. Some damaged ones came through, but it wasn't enough to bother returning. Wish they would package things better. Overall, it's really easy to use and convenient. I like the diversity of options.

8 years ago

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Ms Missy McDonough, GA

I've only used Wayfair one or two times for a furniture purchase and the pricing is great compared to other sites. The downfall is the amount of time it takes to receive your item, or that the item may be out of stock or on back order, and they attempt to hold onto your money but wait several weeks to provide the product unless you request a refund.

2 years ago

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Ilspbeth Bruce

I love Wayfair but the prices are just too high!!!! Would love to have things but cant justify the cost. I have gotten items that were gifts and just love them. maybe one day i will make enough money to be able to get all of the wonderful things that they carry. Again this is my experience with Wayfair. I love Kelly Clarkson and i absolutely love the items that Wayfair has but I think they are very expensive but everything is. so if you have the money to spend then wayfair is a great place to spend it.

2 years ago Edited May 1, 2023

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Blake Wilcox Salt Lake City, UT

Wayfair has a big selection of different furniture and decor. Their prices are great as well. However, they charge a lot for shipping and their deliveries are late most of the time.

8 years ago

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K.I.W. Lawrence, KS

If you are willing to sift through a lot of listings, you can find some good deals here. However, be warned the quality of the items can be very hit-or-miss. Fortunately, they have a decent return policy and accessible customer service.

2 years ago

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Lori Fletcher Saratoga Springs, UT

A bit overpriced, but I found the cutest plant that I'd been looking for a long time. Good thing you can always find a discount. Their descriptions and products are great. They keep sending coupons in the mail but they're good for new customers only. Seems like a waste of money for them to keep sending those that won't be used.

5 years ago

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Miriam Merrill LA

Product pics were not realistic fir carpets but the wrought iron furniture was spot on. Overhead lights were also disappointing products were okay but looked better in the pictures

2 years ago

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Rocio Diaz Tallahassee, FL

They have an extremely large variety of furniture and home items, however, the prices are very high for the quality and the products. Not worth the exorbitant prices and shipping prices.

5 years ago

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Marv1959

Company itself not the problem. The problem is the removal from the manufacturer when there is a defect in a large item discovered post installation

6 years ago

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Daphna Delmar, DE

The quality of the product is great but the couches kept on failing apart I fixed them 2 times already but it comes back the same.

6 years ago

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Aaron young San Diego, CA

They are good but prices little high and they always ship wrong products and to send out correct product they want yoy to pay shipping again for there mostakes

2 years ago

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Endia Gulfport, MS

Items look nice but are not high in quality. The set up has easy to follow instructions but shipping may take awhile.

5 years ago

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Jeanie

They sent damaged furniture. There were chips in the finish and a huge scratch on the top of the table.

6 years ago

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BWeller

Fair quality, fast shipping, and lots of things to choose from. I think some things are over priced for the quality as a consumer.

1 year ago

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terri bowers Philadelphia, PA

Very nice things but highly priced credit payments are reasonable but still very highly priced stuff is very well built that I bought from here

2 years ago

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Jon Posey Riverton, UT

Overstocks little brother, basically the same idea. Last experience I had was I found it on wayfair but purchased elsewhere for cheaper.

6 years ago

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Courtney De La Paz

Basic, hardly durable furniture. I’ve seen better. Really expensive for the quality on most items.

1 year ago

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Rebecca Tucker Oakland, CA

Furniture is not as comfortable as it looks in the photos. Also, the size did not fit what I saw in the pictures.

2 years ago

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michele fortenberry Franklinton, LA

The products that they offer are great. Good quality for the things you like for your home!

2 years ago

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Victoria

I received to bar stool that were not of good quality

6 years ago

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C. Ward Lutherville-Timonium, MD

Low prices but delivery and putting items together not worth the savings

2 years ago

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Gabriel Melendez Washington, DC

Purchase 2 air Purifier , the return policy is a long process.

2 years ago

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Gakenia Njoroge Nairobi, 30

Needs better customer service as well as more options and range.

2 years ago

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Danielle Parry Wylie, TX

Not great quality, or customer service. Probably will not buy here again.

5 years ago

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Kelsey Connelly Buffalo, NY

Some good deals on stuff most a little high in price tho

1 year ago

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B B Nashville, TN

Cheap on most and expensive. Good warranties though.

2 years ago

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JAMES CHRISTIANO Massapequa, NY

GOOD VALUE ON MOST PURCHASES. WILL RETURN

2 years ago

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Sarah Grover Colo, IA

Some products are not always as good as they advertise

2 years ago