Name: One Kings Lane
Rating: 1.5

star star_border star_border star_border star_border

Stacy New York, NY

Lack of transparency and lousy customer service. Exactly! Ordered an "Iron" coffee table. Turns out its aluminum. It also has a 7" scratch. I'm currently trying to reach a fair resolution of the matter and they're not making it easy.

3 years ago

star star_border star_border star_border star_border

Heysus99 Milwaukee, WI

I purchased a set of lamps recently from One Kings Lane. They used the name Bethany Lamp. The shipping notice I got listed the lamps by a different name. Turns out the same lamps were available through Amazon Prime for $120 less! Have tried to get in touch with Customer Service but have received no replies.

5 years ago

star star_border star_border star_border star_border

Mary McCrory Williams Devon, PA

I buy things online all the time, including all kinds of home goods. I bought a defective rug from One Kings Lane in february 2019. They would not authorize a return of their defective product even after repeated requests. They offered me $100 off and that was it. I will never, ever do business with them again.

5 years ago

star star_border star_border star_border star_border

Christine Beck Birmingham, MI

I ordered a finial based on their website photo. It arrived with a chrome base, instead of brass. After waiting 15 minutes to speak to “customer service” I received no satisfaction. I was told there are no returns on this item and they no longer have it even though I called them immediately on receiving the finial.

5 years ago

star star_border star_border star_border star_border

Victoria Johnston Southampton, NY

Shocked! My order arrived in 2 boxes and wasnt what I expected. They said to return it was $20 PER BOX, not per order. When I said it wasnt my fault they took two teenie boxes to ship 4 pillowcases and a duvet, they just sniffed. Most on line stores have $9.99 or a site credit to return. $40 total??? Never again!!

6 years ago

star star_border star_border star_border star_border

eva halfon New York, NY

Keep away! I have made 2 purchases at this website. One was ok (a $150 vintage cushion cover). The other - a "final sale" reclaimed wooden chest - cost me over $850, and started to come apart after about 2 years. Be very, very careful when you make a purchase. Better yet, do your shopping elsewhere.

6 years ago Edited September 14, 2021

star star_border star_border star_border star_border

jennifer herbert-coste Bayonne, NJ

This company is the worst!!! I had a damaged item and waited 3 weeks and 5 emails later and finally had to go to Amex. When I called to tell onekingslane they told me I was lucky and many times it takes a month to get a response.

7 years ago

star star_border star_border star_border star_border

Leanne Dodd

HORRIBLE!!! They basically have ZERO customer service. I've been trying to return 2 pillows for 2 months now. They will not issue a RA number. I have a hard time understanding how they can even find employees to work for them. What a miserable job it would be!

7 years ago

star star_border star_border star_border star_border

Sharon Scheib Parker, CO

I ordered a mirror from them, It's been two months, and no sign of it. The delivery date was last week, and they still can't tell me when it might be delivered. Save your money and a lot of aggravation, and don't do business with them.

9 years ago

star star star star star

Arooj Naeem

One Kings Lane offers a curated selection of furniture, decor, lighting, bedding, and other home goods.

11 months ago

star star_border star_border star_border star_border

Jennifer Gross

This company is the worst experience I have ever had. It took a month to have my return picked up and I am still pending a refund. The automated system is horrific and is not helpful. I will never shop here again.

1 year ago

star star_border star_border star_border star_border

Emily Nemer

Company did an IT update which "slowed down" our order. No follow through or updates, no return on emails, asked to escalate to a supervisor and never heard back, and STILL haven't received our order.

7 years ago

star star_border star_border star_border star_border

KC Fairfield, CT

Terrible company that just acts as a middle man to take a cut. They provide no real service and can't guarantee the quality of the product. Don't be fooled by the pretty pictures.

7 years ago

star star star star star_border

Wendy Liu Bethesda, MD

One Kings Lane has a huge variety of home decor and they are beautiful! I love their prices and the items they have are perfect for any home!

4 years ago

star star star star_border star_border

David T Draper, UT

I like some of their furniture, but they have some funky stuff. Like green velvet couches. It is hard for me to find as much stuff I like as I do in other stores.

4 years ago

star star star_border star_border star_border

that's enough West Grove, PA

i've ordered tens of thousands of dollars worth from them and have had issues with 75% of my orders. they are so careless in every way. no more

8 years ago

star star star star star_border

Cam McClellan Magna, UT

I really like the pieces from one king lane. I love that I can shop online for items and see how they look in rooms.

4 years ago

star star_border star_border star_border star_border

Larry Kaplan Scotts Valley, CA

Ordered fabric swatch almost 5 weeks ago. Contacted them 3 times and was given the brush off. Better customer service from a discount store

1 year ago

star star_border star_border star_border star_border

Paying Customer

I was not shipped what I purchased. Now two weeks later I haven't received refund or return tag. AVOID THIS COMPANY! Horrible customer service!!

6 years ago