West Elm

Name: West Elm
Rating: 3.4

Is This Your Business?

3.4

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22 User Reviews

3.6

Overall Score

Compare

3.4

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22 User Reviews

3.6

Overall Score

Compare

LAST UPDATED: March 31st, 2023

West Elm has been in business since 2002 to offer their customers choices in handcrafted and high-end home décor and furnishings. West Elm is a wholly-owned subsidiary of Williams-Sonoma and has a robust online presence as well as operating over 50 retail stores in the US, Canada, Puerto Rico, and the United Kingdom.

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The Good

Navigation
Registration benefits
Full design services

West Elm's website and online catalog are easy-to-navigate. For those preferring a paper copy, requesting one is simple and done via an online form. Those registering with West Elm (free of charge) receive special discounts and notifications of promotions via email. West Elm offers full design services by appointment in their stores and design tips and tricks shared via social media channels.

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The Bad

Customer service
Delivery

When posing as potential customers, our review team found that the customer service agents were a bit short and not as helpful as one would expect, relative to the cost of the average product. Agents were less inclined to answer questions from "browsers" and seemed to only be interested in serious customers who were ready to purchase. If customers live outside of the listed "major metropolitan areas," delivery can be delayed and more expensive.

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The Bottom Line

West Elm's parent company (Williams-Sonoma) is well-known for their quality. Our review team is confident in recommending West Elm for your décor and/or furniture purchase due to their selection and strength of the brand. Their customer service was a little lacking when our team was posing as "browsers," but they did respond to all questions in a timely manner.

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User Reviews

Star Rating

3.4

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22 Reviews

Review Breakdown

5 grade

41%

4 grade

23%

3 grade

2 grade

1 grade

32%

Sentiment Criteria

Value

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Quality

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Service

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take7 Sandy, UT

Mid century modern flare furniture style. It is beautiful and expensive. The store is beautiful. Makes you want everything. We bought some chairs that ended up being unbalanced and they sent someone over to fix it. Great customer service. Worth the price to pay for the furniture.

3 years ago

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Shauna Smith Austin, TX

Beautiful selection of unique products. Excellent quality bedding. Prompt shipping and well packaged. Lighting fixtures have been well made and easy install. Nice finishes.

3 years ago

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Jaime American Fork, UT

I have a rug and a bed frame that I bought from West Elm within the last couple years. I love their furniture. It is the exact style I like. It is modern, but I think it also has a timeless, classic look to it.

3 years ago

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Beth Farmer Pleasant Grove, UT

Beautiful home and furniture items. Their home decor is always on trend and wonderful quality. All of my boys have bedding from West Elm. The bedding was affordable and has lasted years and still looks great!

4 years ago

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Jon Posey Riverton, UT

Really like WE, we have a few items from there. Couch has been solid, but with our kids not sure it will last. Other items they have are solid.

3 years ago

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Chase H Provo, UT

I've never bought from here, but I love walking around the store. Very stylish furniture/decor. Great for ideas on decorating.

5 years ago

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Lindsey Newman American Fork, UT

West Elm is such a classy, modern home decor stop. A little bit higher priced but so classy and stylish

3 years ago

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PessoaJ Herriman, UT

Have only shopped here a Handful of times but I have never had a problem. All of my items have lasted well

3 years ago

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Amanda Warrendale, PA

I always trust West Elm when it comes to quality in furniture. Its a bit pricey but I love everything i have!

3 years ago