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6.6

Overall Score

LAST UPDATED: March 27th, 2024

Wayfair.com is one of the world’s largest online retailers for home and furniture products. They offer customers a wide selection of products promising to provide customers with the perfect furniture pieces for their home at the right price. Wayfair includes a category selection of over 7,000 suppliers across 5 different brands which include AllModern, Birch Lane, DwellStudio, Joss and Main, and Wayfair.com. Consumers are sure to find quality furniture to match any style.

Top Ranked Companies

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The Good

  • Large selection of categories
  • Sales promotions throughout website
  • Several options for delivery
  • No hassle return policy
  • International shipping available

Wayfair users are sure to find home décor and furniture to match any space. Wayfair offers customers 11 different categories to shop through which include furniture, décor, lighting, kitchen, bed and bath, storage, outdoor, home improvement, baby and kids, pets, luggage, game room, exercise and fitness, housekeeping and laundry, and health and home mobility products. Wayfair provides customers promotions and discounts throughout their website. Their sales tab features products from each category which can be discounted as much as 70% off. They feature daily sales on their site that become available at 12 pm ET and are available for purchase for a limited time. Daily sales and other discounted products are featured on their home page making it easy to locate discounted items. Customers of Wayfair are able to select several different delivery options for large items which include curbside (you unload), curbside (they unload), front door drop off, inside entryway, room of choice and packaging removal, and full service delivery and assembly. Delivery is made as easy as possible for the customer through Wayfair.com. Wayfair also offer customers a no hassle return policy. Any item may be returned without a receipt within 30 days of purchase. Once the item has been returned and inspected, customers may expect a return credit within 24 hours. Wayfair currently hosts websites in 4 different countries. Customers can purchase items in the UK, Germany, Canada, and the United States.

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The Bad

  • Warranty information difficult to find
While there is much to like about Wayfair, there are a few glitches which became apparent in our investigation. The website uses tabs on the FAQ and on each item's pages. These do not always work as designed and the only way that our reviewers could get the information to come up in the display was to close the tab and reopen it. This happened 6/10 times in a random sampling of pages. It can be difficult to locate some other information on Wayfair.com. For example, we could not find any product warranty information through Wayfair.com. Customers may need to contact customer service to request warranty information for specific products.
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The Bottom Line

Wayfair.com offers an impressive array of product categories at a competitive price. Customers can expect excellent customer service as well as plenty of opportunities to save time and money through Wayfair.com. We highly recommend Wayfair.com as a convenient resource for purchasing home and furniture products.
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Star Rating

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4.3

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506 Reviews

Review Breakdown

5 grade

50%

4 grade

21%

3 grade

7%

2 grade

5%

1 grade

17%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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linda glorioso Staten Island, NY

I purchased a new bed ( frame & headboard) from Wayfair when I moved 4 years ago. It was very attractive and fit my room perfectly. It broke within months . I am currently sleeping in bed # 4. The previous 3 beds all had bed frame issues creaking and eventually breaking in the middle of the night. This last time almost crushing my dog. While Wayfair replaced the beds because I bought the warranty I can’t recommend them as they sold me defective furniture.

1 month ago

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Margaret Pahrump, NV

When I moved they sent "welcome" coupon for 10% off. But when I tried to use coupone, Wayfair said it was expired, even though the coupon itself was supposed to be valid for another month.

3 months ago

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s Vienna, VA

They have the most extensive selection but quality is less than average and their delivery practices are crazy. I ordered three items - two rug pads and one rug. I received an email the next day that one of two shipments had been sent. I received one rug pad. I checked online and it said that that shipment was to contain both rug pads so I called them. I was told the second rug pad was on its way and the rug would be a week or so because it is heavy. OK, I get it, no problem. Now 10 days later I received the rug and no word about the second pad. I called them again and was now told the second pad had been damaged during delivery and had just been returned to them so now they will try again to send me the second pad. Why would this take two weeks and multiple calls to get ironed out? I could have had a pad from Target in 3 days. I won't use Wayfair again - this was much more of a bother than it should have been.

4 years ago

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Chek Naples, FL

I ordered this item way back in May, it was cancelled thru u for some weird issue after like 30 days. When notified I called and both parties fixed the issue. Well I get notice a month later that it will take longer than expected..another month. August comes around and when I’m expecting delivery of product I get an email informing me that not only is my delivery on its way but NOT even in your warehouse! Again I had to call to be told everything was delayed yet again!!! Now to give credit to wayfair I got a discount throughout the process. This week once again I was expecting my delivery for the 28th. I had a scheduled time and everything. I get a notice that I would have to wait another 2 WEEKS! Well I call furious. Ask Brittany who I believe I talked to once prior. She asks me to hold to find out what going on. She informs me that they are delivering the item the next day. Well it comes in, which the two delivery men were very nice and helpful. They leave. I notice there’s dark foot print marks on my glass table top box so I’m a little nervous about that but hear no broken glass. Well the very next day we attempt to put it together. It was a $2100. nightmare!! The mounting holes for the table base had welding solder dripped into the threads. Thank God the hubby was handy and he drilled and tapped four holes just so he could put it together. The door to the propane had black marker sharpie marking up possible defects, the magnetic door clip was broken, he had to drill the rivet out. I have pics of all this if u request. After waiting three and a half months or so we weren’t waiting any longer for a replacement. We’re still putting it together this morn....no idea how this will play out yet. We’re hoping for the best. I’ve bought several things over the last year from wayfair. They were smaller priced items and I think that’s what I’ll stick to, if I even decide to purchase something. Unfortunately, I will definitely NOT purchase a costly item again.

4 years ago

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Raven Scranton, PA

iI’d like to start by saying their products are nicely made, which is why I ordered from them. I first ordered an upholstered bed, but when it came it was only the headboard. I called and the wayfair team member ordered the rest of the bed which would then be delivered ground. It ended up with me getting two more deliveries of parts because it never stated anywhere that the bed was shipped in two. The headboard went to the delivery company, and the rest of the bed came separately. This should have been noted somewhere when ordering. I then ordered a couch and loveseat, but before I did I called wayfair to make sure they would be able to get it through my door. After being convinced they would get it in, I ordered. When the delivery company brought it, they refused to bring it in because they could not remove them from their boxes and the boxes would not fit. So I was left with two huge boxes on my front porch and had to have my 63 year old father and my brother with a hurt arm help me get them in the house. I was reimbursed $175, which was nice, but again this should have been stipulated somewhere, or the wayfair associate should have told me the delivery company would not bring them in. I simply would not have ordered them.

4 years ago

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Melissa East Hampton, CT

My review is about the Wayfair delivery service and support. I ordered a light on March 15 with an expected delivery date of April 2. I ordered a number of other lights from Wayfair at the same time as well as some after I placed this order on the 15th. I received the lights I ordered at the same time as well as the lights ordered after, and all before April 2. Therefore, I scheduled my electrician to come install all my new lights April 6 thinking I would have them all. By the time April 5th came around and I still did not have this light, I called Wayfair and all they could tell me was they didnt know why the light was not delivered to my local warehouse on the 2nd, nor could they give me any information about when the new delivery date was. At this point, it was too late to cancel my electrician who had rented a very large ladder to be able to install this light. Now, I not only need to reschedule and pay my electirican to come out a second time, I will also need to rent the large ladder and transport it all over again. Wayfair gave me 10% back as a consolation which does not even cover the additional cost of the electrician and ladder. 10% has given me no peace of mind what so ever and I expect more from a company like Wayfair. Shame on me for putting my trust in them to get the light to me by the delivery date and shame on me for thinking they would make it right, especially to a customer who has spent a lot of money with them. I guess I learned my lesson. And for the record, it is now April 8 and no one from Wayfair can give me a new delivery date. Great!

4 years ago

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karissa boyle

I have had to send back two purchases I made due to quality not being worth the cost of the item. I wouldn’t get furniture from them

2 months ago

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Smiles Ofpatrick

Lots of advertising but the quality just isn't there yet to present evidence to counter. Ordered a number of times, most of the times the orders were broke within a month or arrived broke or missing things. Poor quality.

5 months ago Edited October 19, 2023

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Maya My McDonough, GA

The downfall is the amount of time it takes to receive your item, or that the item may be out of stock or on back order, and they attempt to hold onto your money but wait several weeks to provide the product unless you request a refund. Not a good way to do business.

8 months ago

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Iesus ego confido in vobis New Port Richey, FL

We bought one reclining chair from Wayfair. The chair is several years old, but it has needed repair many times. Bolts, nuts and washers fall off from use. It is functional, but not the most comfortable chair we've sat on.

8 months ago

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Hannah Raleigh, NC

This company does not manage its sellers well, if you want anything to get done you HAVE to call customer support. Dont waste your time emailing them, its like talking to a wall. All they will do is copy and paste a line of generated company text and leave you with no answers. The seller that i bought from had many many bad reviews and even issues with people getting physically injured by their products and yet the seller is still allowed on their site. Most of the products seem to be cheap and poorly made but relatively expensive.

3 years ago

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Lisa King, NC

Do not buy from this company. I believe just about everything they have is seconds. I once ordered a coffee table from them. Looked nice on line. It arrived to me broken. Literally in broken pieces the main piece across was actually in two pieces. Another item I purchased was a two piece art work of a butterfly. When it arrived, the two pieces did not align at all! What a joke this place is. I am telling you people. This place is a junk yard. Be wise and shop somewhere else! Oh and one more thing - they never deliver on time. Packages are always late.

5 years ago

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lilu patterson Lincoln, NE

Don’t buy wayfair. Product is cheap and doesn’t hold up even if you spend good money on the products. If you want something cheap and breakable then buy.

5 months ago

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MFam2023 Boston, MA

Vast options but ridiculously slow shipping. We ordered a couch and had to wait months for it to arrive. It seems most of what you order is not in stock or available to fulfill.

7 months ago

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allgirl5591 Sacramento, CA

So far the product I have gotten is good, the other has yet to come. when I called to talk to them about the shipment issue the young woman did not seem to care , they tell you two day and it is not two day shipping and they're customer service sucks. They assume that you have nothing better to do than sit around and wait for your shipment

3 years ago

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Lauri Birmingham, AL

Quick shipping and free on almost anything BUT if you have to return something , it will cost you dearly. I ordered a litter box and upon requesting a return authorization, I was going to be charged $18 (!!!) shipping leaving me at $1 refund. I won’t ever order again.

4 years ago

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Julie Mansfield, MA

The king bed that was ordered arrived damaged and not made right. The bed frame had a huge hole on it that was NOT intentional... there are staples around it - looks like crap. Also the metal support beam that’s meant to go across the base is not long enough. Not happy and it also took an entire week for someone to come out to put it together.

4 years ago

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Annie Monaghan

Bought the dollhouse book shelves. Very poor quality, made from MDF not wood, shoddy paint work and scuffs. The assembly instructions are poor. The door holes as seen on the pictures aren't on the furniture..unsure why not?

4 years ago

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James Walker Lithonia, GA

I’m never buying anything else from wayfair. The quality of the furniture sucks , the furniture comes in a million pieces . Furniture is something to go to store for , don’t shop online for furniture. Wayfair make it look better online and look like crap in person.

1 year ago

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Dana Tellier Middletown, CT

Oh my gosh! There is not one time that I place an order that it goes right! They always send something that is missing a part or broken. It's always hit or miss with them.

10 months ago

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Stephanie Ponce Hemet, CA

Prices are great Product not so much Everything breaks but looks cute for a while

5 months ago

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Maureen Ponzi Zephyrhills, FL

Their website does not accurately display items, as to color or finish. They take months to issue refunds.

3 years ago

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Brenda Mertes Houston, TX

Wayfair is way overpriced for bland looking furniture. Spruce it up a little, Wayfair! The only reason they merit two stars is their philanthrophy.

4 years ago

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A krill

Great customer service but horribly difficult assembly and assembly instructions

4 years ago

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Patt Queen Nampa, ID

Returns are difficult; they charge for return shipping.

10 months ago