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Overstock

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61 User Reviews

5.0

Overall Score

LAST UPDATED: May 19th, 2021

Overstock.com launched in 1999 in an effort to provide consumers with quality products at the most affordable prices on the market. Consumers can shop for a large selection of home-based and personal products including furniture, jewelry, and more. The team at Overstock.com prides itself on providing excellent customer service with the goal of offering a wide selection of goods, affordable prices, and a stress-free shopping environment.

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The Good

  • Large Inventory
  • Savings Opportunities
  • Shipping

Large Inventory 

Overstock features a large inventory of several types of consumer goods. Categories include home décor, kitchen and dining, home improvement, housewares, garden and patio, bath, luggage, kids and baby, apparel, jewelry, and bags. Overstock has also created a room ideas category where various products are paired together in a variety of styles giving customers insight into specific products they can purchase to fit the style of any room in their home. Categories feature sales, clearance, and new arrivals tabs where consumers will find daily promotions and discounts on select products.

Savings Opportunities

Overstock runs frequent deals for holidays and provides exclusive email offers to everyone on the Overstock email list. When you first visit the site, you can "spin the wheel" to get an immediate discount on your purchase. 

Club O is Overstock's rewards program membership and provides these benefits: 

  • 5% back in rewards on every purchase
  • Up to $40 in rewards for each product review you write
  • Access to the Extra Rewards Store
  • Price match guarantee
  • Free returns
  • Free shipping
  • Hotel booking discounts up to 45%

Club O comes with a free 30-day trial, then membership costs $19.95 per month. Memberships are free for active military members, veterans, teachers, students, and first responders.

Shipping 

Overstock.com provides free shipping to the contiguous United States on all orders over $45. Most items ship within 1 to 2 business days while larger furniture items take anywhere from 1 to 4 weeks. An estimated delivery time may be obtained when checking out. Overstock.com currently offers international shipping in over 180 different countries through a partnership with Bongo International. Bongo provides international payment processing in a variety of currencies. Consumers are given a guaranteed order total upon checkout which includes shipping fees, taxes/duties, and shipment insurance. 

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The Bad

  • Oversized Item Returns
  • Warranty Information

Oversized Item Returns

Overstock offers refunds for unused items when the return process is initiated within 30 days of delivery. However, when returning an undamaged piece of furniture or other large items, the customer is responsible for the return shipping costs. Customers should be aware of this policy prior to placing a furniture order so they're not surprised by expensive return shipping fees. 

Warranty Information 

Warranty information is difficult to find on Overstock.com since warranties vary based on the product. You need to contact customer service directly for warranty information on specific products.

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The Bottom Line

Overstock.com provides consumers with a large product selection at affordable prices that can be further discounted with seasonal promotions and Club O membership rewards. We recommend Overstock as a one-stop shop for furniture. But since the customer is responsible for return shipping costs for oversized items, make sure you love the furniture in your order before placing it. 

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Star Rating

4.1

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61 Reviews

Review Breakdown

5 grade

38%

4 grade

43%

3 grade

11%

2 grade

2%

1 grade

7%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Marissa Redwood Falls, MN

I've almost bought things on Overstock multiple times, but I honestly don't feel like they offer that great of a deal on anything.

3 years ago