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6.2

Overall Score

LAST UPDATED: January 31st, 2024

Overstock.com launched in 1999 in an effort to provide consumers with quality products at the most affordable prices on the market. Consumers can shop for a large selection of home-based and personal products including furniture, jewelry, and more. The team at Overstock.com prides itself on providing excellent customer service with the goal of offering a wide selection of goods, affordable prices, and a stress-free shopping environment.

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The Good

  • Large Inventory
  • Savings Opportunities
  • Shipping

Large Inventory 

Overstock features a large inventory of several types of consumer goods. Categories include home décor, kitchen and dining, home improvement, housewares, garden and patio, bath, luggage, kids and baby, apparel, jewelry, and bags. Overstock has also created a room ideas category where various products are paired together in a variety of styles giving customers insight into specific products they can purchase to fit the style of any room in their home. Categories feature sales, clearance, and new arrivals tabs where consumers will find daily promotions and discounts on select products.

Savings Opportunities

Overstock runs frequent deals for holidays and provides exclusive email offers to everyone on the Overstock email list. When you first visit the site, you can "spin the wheel" to get an immediate discount on your purchase. 

Club O is Overstock's rewards program membership and provides these benefits: 

  • 5% back in rewards on every purchase
  • Up to $40 in rewards for each product review you write
  • Access to the Extra Rewards Store
  • Price match guarantee
  • Free returns
  • Free shipping
  • Hotel booking discounts up to 45%

Club O comes with a free 30-day trial, then membership costs $19.95 per month. Memberships are free for active military members, veterans, teachers, students, and first responders.

Shipping 

Overstock.com provides free shipping to the contiguous United States on all orders over $45. Most items ship within 1 to 2 business days while larger furniture items take anywhere from 1 to 4 weeks. An estimated delivery time may be obtained when checking out. Overstock.com currently offers international shipping in over 180 different countries through a partnership with Bongo International. Bongo provides international payment processing in a variety of currencies. Consumers are given a guaranteed order total upon checkout which includes shipping fees, taxes/duties, and shipment insurance. 

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The Bad

  • Oversized Item Returns
  • Warranty Information

Oversized Item Returns

Overstock offers refunds for unused items when the return process is initiated within 30 days of delivery. However, when returning an undamaged piece of furniture or other large items, the customer is responsible for the return shipping costs. Customers should be aware of this policy prior to placing a furniture order so they're not surprised by expensive return shipping fees. 

Warranty Information 

Warranty information is difficult to find on Overstock.com since warranties vary based on the product. You need to contact customer service directly for warranty information on specific products.

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The Bottom Line

Overstock.com provides consumers with a large product selection at affordable prices that can be further discounted with seasonal promotions and Club O membership rewards. We recommend Overstock as a one-stop shop for furniture. But since the customer is responsible for return shipping costs for oversized items, make sure you love the furniture in your order before placing it. 

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Star Rating

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4.4

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129 Reviews

Review Breakdown

5 grade

49%

4 grade

32%

3 grade

12%

2 grade

3%

1 grade

4%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Kanyin Esther

We got our groovy 2 piece chaise sectional from overstock with good price will picked it on their platform and they delivered exactly what me and my husband picked kudos to their customer service and their website makes this process easier for me

1 month ago

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Dawn Grover

I really enjoyoverstock.com. The items I've purchased from there, a betting set, towels, and some other items, were all good quality items and I felt that I got a good deal on them. Lots of options and so far I have not bought anything that I felt Was cheap or chinsy

1 month ago

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S Kelly Grand Island, NY

Overstock is a great company to shop with. The prices are great the shipping is quick if you have a problem they take care of it very fast, really really like to store! Check it out online you’ll love it

2 months ago

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Kelsey T.L. Lansing, MI

Overstock.com is an online treasure trove with a remarkable variety of products that suit every taste and budget. Whether I'm shopping for furniture, electronics, or home decor, they've got it all. Their competitive prices and frequent discounts make it a shopping haven. The seamless shopping experience and fast shipping have made me a loyal customer.

4 months ago

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De C The Villages, FL

When you are looking for bed linens, they are the lowest unless it double coupons on a holidays at big box stores. Many other products too. I actually decorated a 40’ boat and in the old days it was $7.00 deliver fee. They actually rolled it out to he dock. Yes, you read that correctly. We tipped the driver generously for his perseverance. We are talking black leather sectional, tv, end tables, dish ware….seriously what a cool experience. This boat had been burglarized and we needed replacement with immediate delivery. ($6,000 later a happy client and a fun memory for the record books!)

4 months ago

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Tyrone Walton Atlanta, GA

Oh now let’s get this straight off the bat, overstock will help a new homeowner. College student or your child moving out get setup quick and fast with furniture that looks good but most of all functional. Shipping and delivery have great options from setup and organizing.

4 months ago

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Sophia Baker New York, NY

I like that overstock furniture are affordable, quality for less, and their furniture are so inviting.

1 month ago

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Aaron Anderson

High-quality furniture, stylish designs, and excellent service—found the perfect pieces to transform my home. Highly recommend this furniture store.

3 months ago Edited November 20, 2023

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Kelsey Conner Wilmington, NC

When it's a good deal, it's a good deal! However, I haven't always been impressed with their selection and prices. Nowadays, it seems like more and more, they don't have a ton to compete with. A few years back, I used them more often. I appreciate when I do find a good deal, though, because when I do, it's amazing!

4 months ago

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Sherran Nutson Atlanta, GA

I started shopping at Overstock about 15 years ago. I like Overstock because I can find just about anything I'm shopping for. Overstock have a variety of pricing, so I always able to find great items on sale, that I can't find at other stores. Overstock carries a lot of discontinued items and that always a good thing.

7 months ago

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Kimberly Marasco Ft. Pierce, FL

I have found great discounts and wonderful products on this website. Thank you for providing us this website to use

2 months ago

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Sonya Parker Mesa, AZ

I love shopping at Overstock! I purchased all my furniture for my new home from Overstock. The prices are awesome! I truly recommend Overstock.

3 months ago

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Debbie Roland

We are in the process of remodeling our 1902 home. I have bought our fandeliers and light fixtures from Overstock. They have a huge selection and carry things I could/didn't find anywhere else. Prices are great too!!!

8 months ago

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Eddie Rios Ogden, UT

Overstock has the best and cheapest selection for fine furniture. I am always impressed with the deals to be had with Overstock. They have great delivery options and can get additional stain protection for certain furniture. It is an awesome outlet for quality goods.

4 years ago

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Kory Staheli

Overstock is a great resource for home and office furnishings. They have a great variety at very reasonable prices. I recently ordered 2 chairs for my office but when they arrived they were damaged. My assistant contacted Overstock and they sent out 2 new chairs immediately no questions asked. The new chairs arrived quickly and without damage. I am pleased with both the quality of the product and with their great customer service.

6 years ago

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cindy g Victorville, CA

I super love overstock with the variety of furniture that they offer. It is very good quality we have been purchasing from overstock for over a decade and we haven’t had any problems whatsoever. We will continue to purchase from them.

9 months ago Edited May 24, 2023

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Cat Metzenbaum Ogden, UT

Overstock.com is a blast to work with! Their products are of good quality, and they stand behind what they sell. They may not have exactly what I want, but if I wait and check again they may have it. I've got a lovely oak standing shelf from Overstock and it cost me 1/2 what it was selling for in the stores.

9 months ago

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A White South Bend, IN

I love Overstock because of the ability to find things that you can't find elsewhere. It started as an "overstock" business, but it really isn't. Items aren't priced like outlet stores are, so you're pretty much paying the same as anywhere else, but there is a great variety and shipping can be very reasonable.

9 months ago

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Nick Engledow Avon, IN

Great deals. Big selection, quality products. Fast and free shipping, multiple easy payment options

1 month ago

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Erinjean87 San Diego, CA

I've used overstock for many years. They always have the best deals when it comes to home furnishings.

1 month ago Edited January 22, 2024

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Cuban Queen Fort Lauderdale, FL

I have purchased items from them and the item was not as described. I also returned and item and they never processed my refund months later after the item was returned and received.

4 months ago

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TC B Florissant, CO

The website is overwhelming. I feel personally it is not user friendly. However, it may be me and being over 50 lol. They do have great deals, so that helps with the frustration of the website.

6 months ago Edited August 11, 2023

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JUDE Palm Springs, CA

I RECENTLY PURCHASED A TURKISH TOWEL SET WITH A BATH MAT INCLUDED. I AM DELIGHTED WITH THE TEXTURE OF THE TOWELS THE WEIGHT IS JUST RIGHT NOT TOO HEAVY OR TOO LIGHT. THEY WASHED BEAUTIFULLY AND ABSORBS VERY WELL ALSO. WOULD PURCHASE AGAIN WHEN NEEDED. JUDE

4 years ago

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Kris H Clearwater, FL

I purchased an oversized rug from Overstock that was a beautiful blue color and was priced nicely but when I received it, it was nicely packaged but had a huge tear on the underside that had been stitched. Maybe that's why it was discounted so much but I should have been made aware that this was a damaged rug BEFORE I purchased it. That's poor business practice.

9 months ago

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Nichole Hiatt Eagle Mountain, UT

I purchased a bookshelf on Overstock; it arrived in time and was fairly easy to assemble. It looks very high quality, even though the materials aren't solid wood. I would definitely purchase more furniture from Overstock in the future.

4 years ago

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Connor Farmington, UT

Overstock has many great furniture, clothing, and accessory options but I shop there every time because they have the best customer service in the world. They have solved my problems extremely fast and end the call making me feel like a million bucks. A great company to buy!

4 years ago

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Tom Gourley Pleasant Grove, UT

We have been very satisfied with the quality, service, and pricing we have experienced with Overstock. The products we have ordered have been "as advertised" and the delivery and customer service has been good. These are not "second hand" or used products and the variety Overstock offers is very good. We have found nothing that would stop us from continuing to use Overstock in the future!

4 years ago

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Terry Salazar Eagle, ID

Use for home furnishings. Great customer support and never an issue with returns. Merchandise is true to their explanation and have never been disappointed with product

6 months ago

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Robert L Pressley Atlanta, GA

Ordered dining room chairs. Paid more than 400. for four. Chairs had plastic and wood componets which screwed together at the legs. You guessed it! One chair is broken after being used about four times. A total west of money. And why is it so hard to pay a bill online with this company???

6 months ago

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Robyn Brady Kent, OH

I have found a few interesting items at Overstock that I didn't think I could find. Prices aren't always the best but you have to look through a lot of inventory to find what you need.

2 years ago

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Sang Pham San Jose, CA

We deliberated on a Bookcase for some time comparing options from Overstock and many other stores. Eventually we chose Overstock because there was one on sale and it had a Ratuken discount. Without any notification or warning, Overstock cancelled our order. Had I not logged on to check the status of the order, I would not have known. Customer service says that after I placed the order they realized they were out of stock. The plan to refund our money but now we have missed out on Black Friday discounts we could have got for alternative options. We asked that they re-instate our order and that we would be happy to wait for re-stock but they refused. We asked that the promise to offer the item at the price we paid for when it came back in stock but they refused. They said when it comes back in stock we could talk to customer service about the "best price" but refused to promise it would be the same price. Even if it was, we have missed out on the Ratuken cashback offer on Black Friday. We are devastated that we are now left without a bookcase and will have to pay hundreds more because of their mistake. My advice to consumers, avoid Overstock; particularly if the product you want is running out. They may never fulfil your order and they won't even tell you when they cancel it.

3 years ago

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ltrain8796 Orem, UT

I love Overstock's selection of modern furniture. They are a local utah company which is something I love. Shopping local is the way it will be done in the future and their site is easy to navigate and use.

4 years ago

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Kimmi Riverton, UT

If you're patient and persistent you can find great deals here. They seem to have something for all different tastes. To find my style it takes time but if I find something it is usually for a great price.

4 years ago

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Nikki Saint Charles, MO

I cannot begin to explain the depth of dishonesty Overstock.com stands for. I received a cabinet that was $1000. It came in and was damaged. The shipping company told us to refuse it so we did. I immediately called to tell Overstock and ask for a new one. They said they would reorder a new one and would not expedite or give a discount for our trouble. 2 1/2 days later I received a call stating they couldn’t get a replacement top? And I could keep the cabinet. I said wait I ordered a new one two days ago. He said yeah we can’t get you that either. I disconnected the call and called the shipper to see if they still had the damaged piece they said they sure did and they would deliver it three days later to me. I called Overstock to make sure this was ok. I emailed them as well. No reply. The day of redelivery I called the shipper after waiting most of the day to see when it would arrive. They said oh you can’t have until Overstock agrees to it. After many calls to Overstock I was told you can absolutely have it provided it wasn’t destroyed. Great! The shipper was very nice and said he still had it and as soon as Overstock contacted them I could have it. After many calls and Overstock continued lies of saying it was destroyed and He shipper assuring me it was still there I asked for a three way call. Overstock said no problem. I was on hold for more than 20 minutes. Then Overstock got back on and said it has been destroyed. I asked what happened to the three way call? They said that the shipper was no longer allowed to speak to me.! Bottom line they lied! It is there and they deem it ok to lie. I tried calling the shipper but was told he was not allowed to speak to me!!!!! What kind of company is this???? To destroy a $1000 brand new piece and lie continually. Wow !!!! Never again Overstock!!! Worse experience I have ever had with a company. Terrible business practices!!! Update: After I wrote this review I got a call from Overstock. The man said he called to “help” resolve the issue. I spent a long time going over the story yet again. He mocked me when I said they didn’t have to redeliver it. That I would be glad to pick it up. He said yeah you can just pick it up and laughed. Then said so you just think you should get this for free??? I said they offered it to me for free. He laughed. Then proceeded to tell me he was going to look into it and would call me back. It was after hours for the shipping company yet when he returned the call he said he spoke to them.... he said I was to not contact Overstock or the shipping company again. That if I did he would cancel my account?? Not sure what that even means. I don’t have an account. Later in the evening I received an email telling me to stop contacting their company as well as the shipping company or he would take action. Meanwhile, I hadn’t contacted either. He contacted me!!! Today I called their home office. No sympathy to the situation. She justified everything. I asked why in the world would you care if I contact the shipping company if you are doing the right thing? I mean I cannot imagine Victoria Secret caring that I called UPS! She had no rebuttal to that! AGAIN, Stay clear of OVERSTOCK! I have never experienced anything like this!! Terrible company!!!

4 years ago

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Dan Sandy, UT

Good for buying small furniture for like an apartment that looks trendy. Good for smaller apartments and townhomes although I have had two deliveries that were damaged and shipping was a bit of a hassle in those cases

6 years ago

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Mellissa Clark Palm Bay, FL

Lots of great items discounted to meet your budget. I enjoy shopping here because their items are comparably low or exact with other big brand stores.

10 months ago

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Megan A McEvoy Tallahassee, FL

A lot of the decorations in my house are from Overstock! We were able to buy multiple bookshelves and storage units that look great in our house for a very low price. It definitely added to our home decor and they have great, stylish storage options!

4 years ago

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Raj R

Competitive pricing and well stocked items to choose from.

2 months ago

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Preet Gill Fresno, CA

Best items they always carry n no doubt better quality as well ,on time delivery n best experience

5 months ago

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Moureen Meggers Ennis, TX

Love the prices and the cashback program as a member. This works as a great search tool for furniture and pictures.

7 months ago

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Maya My McDonough, GA

The name is really misleading. They've got some of the lowest priced items but you have to ensure that the items are truly in stock, and in my encounter, the chest I wanted was on back order.

7 months ago

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Shanna Bird Portland, OR

Bought a couple things from them. Had to return one cause it was the wrong thing but they made the process so easy

7 months ago

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Jack Rein Laona, WI

Overstock has a large selection of items to choose from. The products we received from Overstock are of good quality.

7 months ago

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Rodrigues Bogan Boiling Springs, SC

Love the payment plans love the products about to order a living room set next just got beds from them and love it

8 months ago

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Mason Allen Pleasant Grove, UT

I ordered a desk there and it came broken and so I went through all the trouble to try and get it replaced but they did not have any more in stock and so I just had to get a refund and it was frustrating.

3 years ago

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Shante Reeder Draper, UT

I've only purchased a few items from here, but have had a good experience each time. Shipping was fast and easy, and the customer service was great!

3 years ago

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Katherine Parrish, FL

Purchased LG Window A/C Unit (refurbished). Same exact model had over 4yrs. I didn't take it out of box and install right away because wasn't using the room for awhile and then temps dropped. Because it was just beyond 30 days Overstock won't stand behind "product that doesn't work, defective out of box." Has power but doesn't cool. Cooling dial defective. Out $189.00

4 years ago

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Brittany Wilkinson Herriman, UT

I love Overstock. I have found ottomans, chairs, bathroom vanities, leather pouf's , etc. I have been happy with the products and the pricing.

4 years ago

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Lilly F. Riverdale Park, MD

Love this store for the variety of stylish products! Bought a lot of decorative items for home. Prices are not very high. Delivery is always fast.

4 years ago

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Tom Pleasant Grove, UT

They are always on my list of places to look when I need a new piece of furniture for my home or office. I love the selection and the ever changing inventory.

5 years ago