One Kings Lane

• New and regularly changing inventory with new sales every 72 hours
• Discounted prices on a variety of home accessories, décor pieces and furniture
• Social media tools help customers follow new sales
  • Facebook
  • Twitter
  • Pinterest
  • Instagram
  • iOS app to help share interesting items with friends and to set reminders for upcoming sales

• Customer service
• Transparency

One Kings Lane fails when it comes to their customer service. Our review team poses as potential customers and attempts interactions with the companies we review as prospective customers with a variety of different scenarios which would reflect what might be experienced by others. We use as many of the tools published by the companies themselves to interact. In this case, email inquiries went unanswered for 6+ business days. Phone inquiries were equally frustrating when representatives could not respond to simple inquiries beyond what our review team saw in their browsers. For a company with a flash sale format, this is troublesome, especially since many items are not eligible for a return. General information is scarce and timeframes for deliveries are based upon individual products. Transparency would help clear up some of these challenges and confusion.