One Kings Lane Logo
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2.3

Overall Score

LAST UPDATED: December 11th, 2023

One Kings Lane was founded in 2009 and is currently headquartered in San Francisco, CA. They operate fully online and their business model is one of curated flash sales, meaning that they offer short-term sales of discounted items. New sales are scheduled every 72 hours. Items featured in the sales may be close-outs from their vendors and some of these items are not eligible for return.

 

Top Ranked Companies

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The Good

  • New and regularly changing inventory with new sales every 72 hours
  • Discounted prices on a variety of home accessories, décor pieces and furniture
  • Social media tools help customers follow new sales
    • Facebook
    • Twitter
    • Pinterest
    • Instagram
    • iOS app to help share interesting items with friends and to set reminders for upcoming sales
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The Bad

  • Customer service
  • Transparency
One Kings Lane fails when it comes to their customer service. Our review team poses as potential customers and attempts interactions with the companies we review as prospective customers with a variety of different scenarios which would reflect what might be experienced by others. We use as many of the tools published by the companies themselves to interact. In this case, email inquiries went unanswered for 6+ business days. Phone inquiries were equally frustrating when representatives could not respond to simple inquiries beyond what our review team saw in their browsers. For a company with a flash sale format, this is troublesome, especially since many items are not eligible for a return. General information is scarce and timeframes for deliveries are based upon individual products. Transparency would help clear up some of these challenges and confusion.
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The Bottom Line

Our review team suggests caution when purchasing from One Kings Lane due to the lack of customer service, lack of transparency and the lack of general information about shipping and delivery costs, timeframes and expectations. They recommend that should you decide to purchase from One Kings Lane, that you should be very sure about the purchase, especially with the limited return policy.
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Star Rating

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1.5

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64 Reviews

Review Breakdown

5 grade

6%

4 grade

5%

3 grade

3%

2 grade

5%

1 grade

81%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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goodgoing Forest Hills, NY

I bought a couch from them. After I had purchased it on line and before it was delivered I noted that on their site the couch had been reduced. I called them to ask that they honor the now reduced price. They did. No arguing, just good customer service. Additionally, when the delivery didn't go the way it should, they took off the delivery charge. And again, no arguing; they just did it very quickly. I would definitely buy from them again.

7 years ago

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Review Source

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Arooj Naeem

One Kings Lane offers a curated selection of furniture, decor, lighting, bedding, and other home goods.

2 months ago

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gus4567 Wimberley, TX

I purchased a throw/sofa pillow and received it within a week as described and a day earlier than FedEx originally stated. I was a little hesitant with the negative reviews to order from OKL but I couldn't find the pillow anywhere else, even on the manufacturers site so I figured I'd give it a shot. No issues, pleasantly surprised.

5 years ago

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Ashley Pleasant Grove, UT

I like looking through One kings Lane because they have high quality furniture that will last a long time. Hopefully someday I will be able to afford it!!!!

5 years ago