One Kings Lane Logo
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2.4

Overall Score

LAST UPDATED: March 31st, 2022

One Kings Lane was founded in 2009 and is currently headquartered in San Francisco, CA. They operate fully online and their business model is one of curated flash sales, meaning that they offer short-term sales of discounted items. New sales are scheduled every 72 hours. Items featured in the sales may be close-outs from their vendors and some of these items are not eligible for return.

 

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The Good

  • New and regularly changing inventory with new sales every 72 hours
  • Discounted prices on a variety of home accessories, décor pieces and furniture
  • Social media tools help customers follow new sales
    • Facebook
    • Twitter
    • Pinterest
    • Instagram
    • iOS app to help share interesting items with friends and to set reminders for upcoming sales
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The Bad

  • Customer service
  • Transparency
One Kings Lane fails when it comes to their customer service. Our review team poses as potential customers and attempts interactions with the companies we review as prospective customers with a variety of different scenarios which would reflect what might be experienced by others. We use as many of the tools published by the companies themselves to interact. In this case, email inquiries went unanswered for 6+ business days. Phone inquiries were equally frustrating when representatives could not respond to simple inquiries beyond what our review team saw in their browsers. For a company with a flash sale format, this is troublesome, especially since many items are not eligible for a return. General information is scarce and timeframes for deliveries are based upon individual products. Transparency would help clear up some of these challenges and confusion.
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The Bottom Line

Our review team suggests caution when purchasing from One Kings Lane due to the lack of customer service, lack of transparency and the lack of general information about shipping and delivery costs, timeframes and expectations. They recommend that should you decide to purchase from One Kings Lane, that you should be very sure about the purchase, especially with the limited return policy.
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Star Rating

1.5

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58 Reviews

Review Breakdown

5 grade

5%

4 grade

5%

3 grade

2%

2 grade

5%

1 grade

83%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Valerie Steinau Cincinnati, OH

I have been using this company for years. My biggest complaint would be that it's not as cheap as it used to be. The quality of the merchandise however has always been good. Customer service is phenomenal as I have had to call them several times because an item has been broken or damaged. They have always been extremely helpful and replace the item immediately. Unfortunately I'm at few occasions the item was no longer available and my account was credited. I think this is an extremely welcom they have always been extremely helpful and replace the item immediately. Unfortunately few occasions the item is no longer available and my account was credited. I think this is an extremely well run company.

7 years ago

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Review Source

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Wendy Liu Bethesda, MD

One Kings Lane has a huge variety of home decor and they are beautiful! I love their prices and the items they have are perfect for any home!

2 years ago

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Review Source

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Cam McClellan Magna, UT

I really like the pieces from one king lane. I love that I can shop online for items and see how they look in rooms.

2 years ago