One Kings Lane was founded in 2009 and is currently headquartered in San Francisco, CA. They operate fully online and their business model is one of curated flash sales, meaning that they offer short-term sales of discounted items. New sales are scheduled every 72 hours. Items featured in the sales may be close-outs from their vendors and some of these items are not eligible for return.

 

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The Good

  • New and regularly changing inventory with new sales every 72 hours
  • Discounted prices on a variety of home accessories, décor pieces and furniture
  • Social media tools help customers follow new sales
    • Facebook
    • Twitter
    • Pinterest
    • Instagram
    • iOS app to help share interesting items with friends and to set reminders for upcoming sales

The Bad

  • Customer service
  • Transparency

One Kings Lane fails when it comes to their customer service. Our review team poses as potential customers and attempts interactions with the companies we review as prospective customers with a variety of different scenarios which would reflect what might be experienced by others. We use as many of the tools published by the companies themselves to interact. In this case, email inquiries went unanswered for 6+ business days. Phone inquiries were equally frustrating when representatives could not respond to simple inquiries beyond what our review team saw in their browsers. For a company with a flash sale format, this is troublesome, especially since many items are not eligible for a return.

General information is scarce and timeframes for deliveries are based upon individual products. Transparency would help clear up some of these challenges and confusion.

The Bottom Line

Our review team suggests caution when purchasing from One Kings Lane due to the lack of customer service, lack of transparency and the lack of general information about shipping and delivery costs, timeframes and expectations. They recommend that should you decide to purchase from One Kings Lane, that you should be very sure about the purchase, especially with the limited return policy.

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User Reviews

Star Rating

1.2
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51 Reviews

Review Breakdown

5 star
6%
4 star
4%
3 star
2%
2 star
6%
1 star
82%

Sentiment Criteria

Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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May hill

June 9th, 2015 San Francisco, CA

Have purchased from One Kings Lane many many times over the years. At this time due to continued decline in quality and in service. I would recommend save yourself the disappointment and hassle of a second rate establishment and avoid it Completely. OKL customer service is lousy at best. This company is not reliable for products ordered often times leaving the customer guessing and on the phone waiting endlessly for help only to find an order cancelled without notice . I have ordered items And received not as described products I purchased a king Louis Dressing table mirror antique from them. I would consider their add a border line falsehood and felt terribly ripped off. I still wince every time I walk by it... Shipping packaging and quality is poorly put together and not to standards often times receiving broken merchandise . Appears as though they employ novice minimum wage personnel to package up their "genuine " antiques . Essentially what you have here Is a lot of garage sale quality items with designer price tags . Two thumbs DOWN OKL. Switch to Rue La La . MUCH BETTER all the way around