One Kings Lane

Name: One Kings Lane
Rating: 1.5

Is This Your Business?

1.5

star star_half star_border star_border star_border

64 User Reviews

2.3

Overall Score

Compare

1.5

star star_half star_border star_border star_border

64 User Reviews

2.3

Overall Score

Compare

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down

star star_border star_border star_border star_border

Christine Beck Birmingham, MI

I ordered a finial based on their website photo. It arrived with a chrome base, instead of brass. After waiting 15 minutes to speak to “customer service” I received no satisfaction. I was told there are no returns on this item and they no longer have it even though I called them immediately on receiving the finial.

5 years ago

star star_border star_border star_border star_border

Victoria Johnston Southampton, NY

Shocked! My order arrived in 2 boxes and wasnt what I expected. They said to return it was $20 PER BOX, not per order. When I said it wasnt my fault they took two teenie boxes to ship 4 pillowcases and a duvet, they just sniffed. Most on line stores have $9.99 or a site credit to return. $40 total??? Never again!!

5 years ago

star star_border star_border star_border star_border

eva halfon New York, NY

Keep away! I have made 2 purchases at this website. One was ok (a $150 vintage cushion cover). The other - a "final sale" reclaimed wooden chest - cost me over $850, and started to come apart after about 2 years. Be very, very careful when you make a purchase. Better yet, do your shopping elsewhere.

6 years ago Edited September 14, 2021

star star_border star_border star_border star_border

jennifer herbert-coste Bayonne, NJ

This company is the worst!!! I had a damaged item and waited 3 weeks and 5 emails later and finally had to go to Amex. When I called to tell onekingslane they told me I was lucky and many times it takes a month to get a response.

6 years ago

star star_border star_border star_border star_border

Leanne Dodd

HORRIBLE!!! They basically have ZERO customer service. I've been trying to return 2 pillows for 2 months now. They will not issue a RA number. I have a hard time understanding how they can even find employees to work for them. What a miserable job it would be!

6 years ago

star star_border star_border star_border star_border

Sharon Scheib Parker, CO

I ordered a mirror from them, It's been two months, and no sign of it. The delivery date was last week, and they still can't tell me when it might be delivered. Save your money and a lot of aggravation, and don't do business with them.

8 years ago

star star_border star_border star_border star_border

Emily Nemer

Company did an IT update which "slowed down" our order. No follow through or updates, no return on emails, asked to escalate to a supervisor and never heard back, and STILL haven't received our order.

7 years ago

star star_border star_border star_border star_border

KC Fairfield, CT

Terrible company that just acts as a middle man to take a cut. They provide no real service and can't guarantee the quality of the product. Don't be fooled by the pretty pictures.

7 years ago

star star star star star_border

Wendy Liu Bethesda, MD

One Kings Lane has a huge variety of home decor and they are beautiful! I love their prices and the items they have are perfect for any home!

4 years ago

star star star star_border star_border

David T Draper, UT

I like some of their furniture, but they have some funky stuff. Like green velvet couches. It is hard for me to find as much stuff I like as I do in other stores.

4 years ago

star star_border star_border star_border star_border

Larry Kaplan Scotts Valley, CA

Ordered fabric swatch almost 5 weeks ago. Contacted them 3 times and was given the brush off. Better customer service from a discount store

11 months ago

star star star_border star_border star_border

that's enough West Grove, PA

i've ordered tens of thousands of dollars worth from them and have had issues with 75% of my orders. they are so careless in every way. no more

7 years ago

star star star star star_border

Cam McClellan Magna, UT

I really like the pieces from one king lane. I love that I can shop online for items and see how they look in rooms.

4 years ago

star star_border star_border star_border star_border

Paying Customer

I was not shipped what I purchased. Now two weeks later I haven't received refund or return tag. AVOID THIS COMPANY! Horrible customer service!!

6 years ago