One Kings Lane was founded in 2009 and is currently headquartered in San Francisco, CA. They operate fully online and their business model is one of curated flash sales, meaning that they offer short-term sales of discounted items. New sales are scheduled every 72 hours. Items featured in the sales may be close-outs from their vendors and some of these items are not eligible for return.
One Kings Lane fails when it comes to their customer service. Our review team poses as potential customers and attempts interactions with the companies we review as prospective customers with a variety of different scenarios which would reflect what might be experienced by others. We use as many of the tools published by the companies themselves to interact. In this case, email inquiries went unanswered for 6+ business days. Phone inquiries were equally frustrating when representatives could not respond to simple inquiries beyond what our review team saw in their browsers. For a company with a flash sale format, this is troublesome, especially since many items are not eligible for a return.
General information is scarce and timeframes for deliveries are based upon individual products. Transparency would help clear up some of these challenges and confusion.
I have been using this company for years. My biggest complaint would be that it's not as cheap as it used to be. The quality of the merchandise however has always been good. Customer service is phenomenal as I have had to call them several times because an item has been broken or damaged. They have always been extremely helpful and replace the item immediately. Unfortunately I'm at few occasions the item was no longer available and my account was credited. I think this is an extremely welcom they have always been extremely helpful and replace the item immediately. Unfortunately few occasions the item is no longer available and my account was credited. I think this is an extremely well run company.
I ordered a mirror from them, It's been two months, and no sign of it. The delivery date was last week, and they still can't tell me when it might be delivered. Save your money and a lot of aggravation, and don't do business with them.
Have purchased from One Kings Lane many many times over the years. At this time due to continued decline in quality and in service. I would recommend save yourself the disappointment and hassle of a second rate establishment and avoid it Completely. OKL customer service is lousy at best. This company is not reliable for products ordered often times leaving the customer guessing and on the phone waiting endlessly for help only to find an order cancelled without notice . I have ordered items And received not as described products I purchased a king Louis Dressing table mirror antique from them. I would consider their add a border line falsehood and felt terribly ripped off. I still wince every time I walk by it... Shipping packaging and quality is poorly put together and not to standards often times receiving broken merchandise . Appears as though they employ novice minimum wage personnel to package up their "genuine " antiques . Essentially what you have here Is a lot of garage sale quality items with designer price tags . Two thumbs DOWN OKL. Switch to Rue La La . MUCH BETTER all the way around