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In Home Furniture

Is This Your Business?
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LAST UPDATED: July 22nd, 2022

In Home Furniture is a furniture retailer in San Antonio, Texas. Founded in 1999, In Home Furniture provides residents with popular brands and claims to offer the lowest price available. 

In Home Furniture sells major brands like Ashley Furniture, Coaster Furniture, GE, LG, Keystone, Magic Chef, Samsung, and more. 

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The Good

  • Lowest Price Guarantee
  • Scratch-and-Dent Discounted Stock
  • Refer-a-Friend Discount
  • Local
  • Financing and Lease to Own Options

Lowest Price Guarantee

In Home Furniture guarantees the lowest price on merchandise. If a customer can find a better price on the same furniture piece within the whole state and the specific piece is currently in stock, In Home Furniture will match the price and give an extra 10 percent discount. Unfortunately, In Home Furniture does not price match with online websites or prices. 

Scratch-and-Dent Discounted Stock

In Home Furniture joins many other retailers in providing certain stock that has been scratched, dented, or opened at a deep discount. In Home Furniture offers up to 40 percent off the retail price on these items. Often the flaw is minimal and purely cosmetic, not affecting the item’s use.

Scratch-and-dent products aren’t for everyone, and some choose to stay away from extra discounts and prefer to buy with no flaws. Having the option is nice for customers with limited budgets and helps the store not hold onto merchandise it cannot sell for full retail. 

Refer-a-Friend Discount

In Home Furniture is big on discounts and the permanent sale business strategy. It offers 3 percent of your friend’s total purchase back to the referrer in store credit.

Local

Many customers still prefer to choose furniture in person and want to feel the fabric and cushion density, pick color swatches, and work with a salesperson. Having a physical store is crucial for many companies to serve a consumer base that wants the in-person experience. Being in the same local community for over 20 years helps with store awareness and marketing for residents in the area. 

Financing and Lease-to-Own Options

Customers have a lot of options when it comes to how they pay for their In Home Furniture purchases. The company partners with financial institutions to finance purchases, offers lay-a-way with 10 percent down, and has a rent-to-own option for those who are not in the position to pay in cash. 

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The Bad

  • Poor Quality Furniture
  • Return/ Refund Policy 
  • Communication Difficulties

Poor Quality Furniture

There are many online complaints about the quality of some furniture sold by In Home Furniture. Some complaints claim coloring is off from the product that arrives in their home as opposed to the product color they saw in the store. 

Return/ Refund Policy

In Home Furniture does not accept returns after the furniture is delivered to a customer’s home. If a customer wants to cancel an order before it arrives, there is also a fee incurred by the customer. Exchanges or cancellations need to have management approval.

In Home Furniture's website provides policies and terms for customers to be aware of. One term states that the seller will not be responsible for delays in delivery due to causes beyond the control of the seller. This gives the store a pass at responsibility if a shipment is delayed which seems to happen often per many online reviews.

Communication Difficulties

Many online reviewers feel the customer service from In Home Furniture is lacking. Complaints claim staff does not call when a change in delivery time or availability comes up.

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The Bottom Line

If you live in the San Antonio area, you may want to consided stopping by In Home Furniture in San Antonio to take advantage of the price match guarantee with an extra 10 percent discount.

The negative reviews online leave us concerned about customer service. As with most online reviews, there is a mix of good and bad to weed through while deciding if you want to gamble on using this retailer.

We do not like that In Home Furniture does not offer returns after merchandise has been delivered. While we understand the cost of shipping and delivery is high, customer satisfaction needs to be accounted for. Consumers should look for furniture companies that offer high-quality options, responsive customer service, and have many top-notch reviews. 

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