IKEA was established in 1951 and has created incredible relationships with hundreds of retailers internationally. Within the last year, IKEA has had 821 million people visit their 361 IKEA stores worldwide. IKEA offers a great variety of furnishings for every area you are looking for. IKEA stands by their concept of providing a range of home furnishing products that are “affordable to the many people, and not just the few”. They achieve this goal through uniting function, quality, design, value and sustainability. 

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The Good

  • Large selection
  • Quality customer service
  • Gives back to customers and communities

IKEA is an international business. As mentioned, they have 361 stores worldwide. This information tells us that IKEA has a large selection of product as well as the ability to distribute their furnishings to an array of locations. IKEA strives to help more people live a better life at home through creating realistic and affordable products.

This store highly values its customers, employees, as well as the community. IKEA has set up foundations to help benefit people all around the world. They offer a variety of promotions and are continually encouraging people to create the best deal for their personal situations.

The Bad

  • No free shipping
  • Product and service issues

IKEA does not have the option of free shipping. Depending on where the customer lives and what they ordered will determine the total shipping cost, but "free" is not an option. IKEA has had some complaints concerning delivery and collection issues in the past, such as not receiving products by their delivery date or not receiving products entirely.

Other issues individuals have shown concern for include problems with the product or service they purchased. These vary depending on the item and are consistent with other major home furniture companies. Similar to delivery issues, problems are handled by their quality customer service department.

The Bottom Line

Overall, we recommend IKEA for your home furnishing needs. The hiccups or complaints this company has received have been minuscule compared to the amount of success they have attained. They have a large product selection and are focused on providing their customers with the best value, design, and sustainability.   This company is expanding every year and has thousands of employees working hard to create new ideas for your furniture needs as well as improving the transportation and delivery process of its customer's products.   IKEA is continually offering deals and promotions to buyers allowing their products to become even more affordable for the everyday home.

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User Reviews

Star Rating

4.4
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259 Reviews

Review Breakdown

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abby becht
October 25th, 2019 Pleasant Grove, UT DETAILS
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IKEA is one of the best stores to ever be put onto this earth. It is so fun to walk through this store because its awesome! Their products are also very very good.

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October 20th, 2019 DETAILS
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Well organized but it was hard to get help or ask questions about products due to no one being on the floor.

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Kevin Barber
October 20th, 2019 DETAILS
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Walking around the showroom floor is challenging, but getting your items in the self pick up area is easy.

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Andrey
October 20th, 2019 DETAILS
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Very good quality for a very affordable price. Stores are very neatly organized and online delivery is very affordable

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Larry Hawker
October 20th, 2019 DETAILS
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Value priced but you get what you pay for. I don't think their "put it together yourself" furniture is a good value. I doesn't last more than one move.

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Jason Chastain
October 20th, 2019 DETAILS
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The quality matches the price. If you want to pay 2/3 the price of another company, and get product that are 2/3 as good then shop IKEA.

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Craig Smith
October 20th, 2019 DETAILS
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Good customer service great value for the price. Easy asset to items

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Kl
October 20th, 2019 DETAILS
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Fun store, but quality of products vary. We have bought beds that look amazing and are great quality, but the I purchased chairs for my business that just fall apart. I do enjoy the atmosphere and shopping experience.

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Desi
October 18th, 2019 Pleasant Grove, UT DETAILS
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Ikea is a really cute and lovable furniture store! There's so many stuff and ideas that you can put in your home. I feel like this place is perfect for parents, there's a lot supplies for children and it's just a really fun place to look at too.

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Anonymous
October 15th, 2019 DETAILS
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Totally an IKEA family or at least my moms spare room in our home and my sons room is all ikea decked out love there solid wood products.

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Shauna Smith
October 15th, 2019 Austin, TX DETAILS
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Currently in the middle of a kitchen cabinet install. We have assembled these products before and we’re not intimidated by the donor yourself factor BUT... Note- you can NOT use the online design program via Apple/Mac. You will have to go into a store location to have an associate help you. They were very helpful but not 100% accurate and we came across details that were missed causing further trips back to the store to get correct components. Zero ability to call and speak to someone for assistance once purchased. Literally couldn’t get through to customer service at all after numerous tries at different times of the day. Worst automated customer service support I’ve ever experienced. Basically non existent. Would recommend getting quotes for second party to assemble if you can afford.

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Sam Stewart
October 15th, 2019 Saint George, UT DETAILS
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IKEA is a high quality discount home furnishing stores where you can find a wide variety of furniture for every possible taste.

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Cameron Clark
October 15th, 2019 Provo, UT DETAILS
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The quality is not high, but the price is unmatched. Best value for your money for college students!

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Elizabeth
October 14th, 2019 DETAILS
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We love them! Everything they have there is a quality material and the return policy cannot be beat.

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Filberto AndToni
October 14th, 2019 DETAILS
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It has always been positive. Both our teenage children have their rooms done completely with IKEA furniture and we have other rooms with IKEA pieces

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Ilya
October 14th, 2019 DETAILS
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It was decent and good and customer support was reliable

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Jennifer
October 14th, 2019 DETAILS
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Excellent products excellent service excellent layout

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Cindy Delgado
October 14th, 2019 DETAILS
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Very good, quality of the product is excellent. I've never had an issue with their products.

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Jen
October 14th, 2019 DETAILS
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Excellent customer service, great food in the food court and loved that they had daycare.

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Laura Murphy
October 14th, 2019 DETAILS
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I have never had an issue with the company nor furniture. I have had to return things and never had an issue

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C. Mendez
October 14th, 2019 DETAILS
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Great, I like to see the rooms and imagine how I can use this ideas

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Carla S
October 14th, 2019 DETAILS
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Great pieces at a good price, many ideas.big variety of colors and all sizes. From fair quality to great quality a lot to chose from.

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Linda
October 14th, 2019 DETAILS
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Lamps, fixtures and other nice decor pieces at great price!

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Judy Anstess
October 14th, 2019 DETAILS
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Well organized, fair priced and very knowledgeable about their products.

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Jonny Hancock
October 14th, 2019 DETAILS
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Quality to price is hard to beat. My only concern has to do with their building instruction being overly complicated.

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Steve Galvan
October 14th, 2019 DETAILS
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Great stuff and prices and great prices and customers service

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Nicole Fitzgerald
October 14th, 2019 DETAILS
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Terrible customer service and poor quality. The store itself is overwhelming if you haven't shopped their a few times. Add in the fact that some must help you and that your not at a vending machine it makes it that much worse. For for the price you can get higher quality furniture elsewhere

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Darren Cardwell
October 14th, 2019 DETAILS
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couldn't get to specific area right away because of winding aisles throughout the store

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Deron A Wells
October 14th, 2019 DETAILS
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Have furnished bedrooms, living rooms, dining rooms and family rooms using multiple offerings from IKEA. No issues or derogatory comments to make.

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andy safarik
October 14th, 2019 DETAILS
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Liked it but by the end I felt like a rat in a maze

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CRC
October 14th, 2019 DETAILS
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It has always been consistently enjoyable and easy to use and shop

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bailey jo
October 14th, 2019 Orem, UT DETAILS
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Most of what I have in my house, in terms of furniture, is from IKEA. Excellent selection and usually the best price on the market. Very easy to use instructions as well.

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Jen Paris
October 11th, 2019 Concord, CA DETAILS
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Ikea is always fun to wander through. I love the variety, and I love that their prices are so reasonable.

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ave
October 10th, 2019 Pleasant Grove, UT DETAILS
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IKEA is a massively huge store with so much to choose from, you can almost spend a full day just shopping there. That is why they have a cafeteria on site so you can take a break and eat, then get right back to it. I love that the prices are cheaper than other places because you have to put almost everything together yourself with very simple instructions.

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Amy Boren
October 9th, 2019 American Fork, UT DETAILS
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We bought a bed and a side table for our sons room from here. It was easy for my husband to put together. The price was a great deal but the quality is not compromised. I will shop here again!

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Ellen Morris
October 9th, 2019 Potomac, MD

Ikea furniture looks great and its tasteful and easy to have in your apartment. Its also cheap which is a benefit, but the issue here is that their quality is poor and wears out sooner than I would like.

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Zac Marx
October 8th, 2019 Brighton, CO DETAILS
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IKEA has the best furniture and pricing around! We constantly purchase new tables and dressers because they are easy to set up and look professional at a great price.

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Derek Scoville
October 7th, 2019 Pleasant Grove, UT DETAILS
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I have purchased several bed frames and side tables and plants from IKEA. I don't believe they have the highest quality of product, but for these types of items, I have been pleased with my purchases. They also have a great clearance section!

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Mike Smith
October 7th, 2019 Austin, TX DETAILS
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products are not the highest of quality but the design for the price is good. they also have an amazing return policy which is why I gave 4 stars

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kristin Gneiting
October 7th, 2019 Pleasant Grove, UT DETAILS
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IKEA is a practical economic solution to many of our home furniture needs. The downside to most of the furniture is that you have to put it together yourself. It is really great quality and I have loved my kitchen stools probably the best! Once you get the hang of it in figuring out how to assemble them, it goes fairly quickly. We like the option of paying less and doing the labor ourselves. It has saved us quite a bit of money in the end.

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April
October 7th, 2019 American Fork, UT DETAILS
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I love to go shopping at IKEA with my family for furniture and dishes for my kitchen. Everything we have bought there has been of great quality, and once we figure out the instructions, furniture is both practical and aesthetic! I highly recommend going to IKEA to furnish your home.

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Jami Howell
October 7th, 2019 Farmington, UT DETAILS
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They have really great pricing and even better selection. Everything I've bought from them has been easy to put together and has lasted a while.

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Garrett Mingus
October 4th, 2019 Provo, UT DETAILS
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Ikea was great for helping me and my wife furnish a new apartment. The furniture isn't always the highest quality, but it's very affordable and generally looks nice. We are very happy with the bed frame, nightstands, and other items we bought from Ikea. It can take some time to assemble the different items, that's something you should be aware of.

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Jaime
October 3rd, 2019 American Fork, UT DETAILS
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Ikea is a great place to shop for great, stylish items but also staying within a budget. My son's bed frame came from IKEA, and we are very happy with it. It looks great in his room, has held up over many years, and didn't break the bank.

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Cassandra
October 3rd, 2019 Sunnyvale, CA DETAILS
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IKEA is probably the only place I will buy furniture from. They also have pretty much ANYTHING you will ever need home wise. Also, everything is to die for so I end up spending hours there usually. My only complaint is how long the lines get on weekends. I've always thought it would be smart to have a line for people with 5 items or less.

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Sherry Arnold
October 2nd, 2019 Alpine, UT DETAILS
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Furniture isn't the highest quality but it's nice enough. Perfect for an apartment. Love the textiles and kitchen stuff, home decor etc. And love the food, too!

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Grant
October 1st, 2019 American Fork, UT DETAILS
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Ikea is one of the most organized and neat stores that I have ever been into. I used to take my kids there in the past because of the "Kids eat free" promotion they had. Even though the furniture is a little pricey, it is still very good.

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Ted Johnson
September 30th, 2019 Pleasant Grove, UT DETAILS
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I love IKEA! They have such a great selection of products that fit every price range and size. They have great quality and very modern designs that look great. They are not that hard to put together and you always save money.

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Aliza Henline
September 30th, 2019 Provo, UT DETAILS
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I love how walking through Ikea is like walking through a museum. It makes me feel like I can make something awesome out of my tiny space!

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Kristiane R Durfey
September 27th, 2019 Pleasant Grove, UT DETAILS
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They may have some descent furniture and home accessories at lower prices but I absolutely HATE shopping at their store. They weave you around the entire warehouse and make you walk the whole place even if you just want to grab something simple and know where it is. Better plan a whole lot of time if you want to go there. Not sure it's worth it.