IKEA Logo
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6.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: July 17th, 2024

IKEA was established in 1951 and has created incredible relationships with hundreds of retailers internationally. Within the last year, IKEA has had 821 million people visit their 361 IKEA stores worldwide. IKEA offers a great variety of furnishings for every area you are looking for. IKEA stands by their concept of providing a range of home furnishing products that are “affordable to the many people, and not just the few”. They achieve this goal through uniting function, quality, design, value and sustainability. 

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The Good

  • Large selection
  • Quality customer service
  • Gives back to customers and communities
IKEA is an international business. As mentioned, they have 361 stores worldwide. This information tells us that IKEA has a large selection of product as well as the ability to distribute their furnishings to an array of locations. IKEA strives to help more people live a better life at home through creating realistic and affordable products. This store highly values its customers, employees, as well as the community. IKEA has set up foundations to help benefit people all around the world. They offer a variety of promotions and are continually encouraging people to create the best deal for their personal situations.
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The Bad

  • No free shipping
  • Product and service issues
IKEA does not have the option of free shipping. Depending on where the customer lives and what they ordered will determine the total shipping cost, but "free" is not an option. IKEA has had some complaints concerning delivery and collection issues in the past, such as not receiving products by their delivery date or not receiving products entirely. Other issues individuals have shown concern for include problems with the product or service they purchased. These vary depending on the item and are consistent with other major home furniture companies. Similar to delivery issues, problems are handled by their quality customer service department.
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The Bottom Line

Overall, we recommend IKEA for your home furnishing needs. The hiccups or complaints this company has received have been minuscule compared to the amount of success they have attained. They have a large product selection and are focused on providing their customers with the best value, design, and sustainability.   This company is expanding every year and has thousands of employees working hard to create new ideas for your furniture needs as well as improving the transportation and delivery process of its customer's products.   IKEA is continually offering deals and promotions to buyers allowing their products to become even more affordable for the everyday home.
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Star Rating

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4.6

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815 Reviews

Review Breakdown

5 grade

59%

4 grade

27%

3 grade

9%

2 grade

2%

1 grade

2%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Andriy Legayev New York, NY

Customer support - VERY BAD. I asked to cancel Sofa from my order, but it was too late. It had to be delivered and then refused. I tried, but delivery boys brought some parts of that sofa into my house and rejected my refusal request. But some parts of sofa were actually refused (#1) - it was July 10th. Then I had to order pickup for return for the rest of sofa parts (#2) I received refund for #2, but I still did not get my refund for #1 According to CS agent "According to our database those items were not returned yet". I am waiting starting from July 10th for the refund and now I am told that... there is no estimated time for refund because it's a special case. Really?? this is your special case, I don't care how you deal with your delivery company. Please return my money. I already did 20 phone calls to IKEA customer support. Can you make this refund happen??

1 year ago

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Jadon Barre Dallas, TX

IKEA was the greatest pain I’ve ever experienced. Buying the item was difficult with it’s confusing website format. It took over a month to finally ship a small entertainment center. And even when I got it, I had way too much trouble assembling it. The instructions were difficult to follow. And when I finally got it built it didn’t stay together. It was a terrible experience.

4 years ago

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Tim GA

In a recent visit to our local ikea we wanted to buy an item which was out of stock at the ground / floor level. We could clearly see that there were more of these items in the overhead storage bins just out of reach above us. We asked an associate for assistance & they told us that per company policy they were not allowed to bring ladders onto the floor & remove items from the overhead bins during the weekend!?!?. What kind of jack wagon company sets up a policy like this? We had a full cart of other items we were going to purchase. However, after being told this we walked away from the cart & will never go back into an IKEA again!!!!

1 year ago

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Nicole Fitzgerald

Terrible customer service and poor quality. The store itself is overwhelming if you haven't shopped their a few times. Add in the fact that some must help you and that your not at a vending machine it makes it that much worse. For for the price you can get higher quality furniture elsewhere

5 years ago

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Breanne R Burbank, CA

Never received my dresser. Got charged for it. Have tried calling customer service for over a week and “all circuits are busy”, I’ve emailed, messaged on social medi and no response. Terrible. It should be a crime what they are doing to their customers.

6 years ago

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William South Jordan, UT

Ikea offers great furniture if you only need it to last a year or so. After that it breaks. It is also an absolute nightmare to put together. I also don't feel like it is that much more affordable than other furniture stores. I wouldn't recommend shopping here.

7 years ago

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Doyal Stewart Salt Lake City, UT

My wife has dragged me to Ikea a few times and I think all of their products are lacking. We did buy a bookshelf there that was just terrible a few years ago. The bookshelf was mostly filled with lightweight kids books, if someone leaned on the bookshelf just wrong, the shelf would tip. I'm just glad it didn't hurt anyone.

7 years ago

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Gary Mayer South Jordan, UT

the absolutely worst store in the world. Will never set foot in there again. They have zero customer service when trying to find something. Not worth my time for the low level of customer service.

7 years ago

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Genevieve Price St Louis, MO

Do not buy any technology or smart home appliances from IKEA, period. It does not work, and this company will not own up to the defects associated with the faulty products. When shopping at IKEA stick to bookshelf and bath towels.

1 year ago

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Sharon G. Hollywood, FL

Their customer service is second to all! Believe their security team help or stole my iPhone and laughed when I asked for help.

11 months ago

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Peter Land O' Lakes, FL

I did not have enough available support on the floor. Not enough registers open. Excessive pricing for the products offered.

1 year ago

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The Original Lewes, DE

The only thing I like about IKEA is the food. The furniture is small, uncomfortable, cheaply made, and hard to put together.

2 years ago

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Familyman Phoenix, AZ

I’ve been in the store once. I do not believe I would ever go back again. It seemed very un-organized and felt like I was in a maze.

4 years ago

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BULL RIVERS

Not sure how it goes in the continental 48 states but in Puerto Rico Ikea’s management sucks.

1 year ago

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Alexa Pitre Baton Rouge, LA

I got a chair from their and it broke within a week! This is ridiculous!

4 years ago

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JAMES CHRISTIANO Massapequa, NY

LOW PRICES BUT ABSOLUTE JUNK. NO VALUE

1 year ago