Crate&Barrel Logo
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5.4

Overall Score

LAST UPDATED: November 29th, 2022

Crate&Barrel was founded in 1962 and has grown to a giant in home accessories, décor, accent piece, kitchen, bath and outdoor pieces and furniture of all types and styles. They have stores nationwide and operate a robust online storefront. Crate&Barrel has registry options for weddings and superior customer service. They are transparent in their policies and the quality of their merchandise is well-known.

 

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The Good

  • Large category selection
  • Excellent customer service
  • Great return policy
  • Discounts and free shipping offered on select products
  • International shipping available
Crate and Barrel offers customers a large selection of product categories for the needs of any room. 10 main categories are featured including furniture, dining and entertaining, kitchen, décor and pillows, rugs and curtains, lighting, bed and bath, organization, outdoor, and sale items. Crate and Barrel also offers features specific holiday categories such as Halloween, Thanksgiving, or a holiday preview item featuring upcoming holiday décor. A gift registry tab is also featured where individuals can register and purchase gifts for special events. Crate and Barrel makes it easy for customers to contact a customer service representative. Customer service may be contacted via phone 24 hours at 800.967.6696. Consumers may also reach a customer service representative via email through the Crate and Barrel website. Crate and Barrel's return policy gives customers 90 days to return non furniture items. Furniture items must be returned within 30 days. All returns must be accompanied with a proof of purchase to receive a refund. Items with a defect or damage may be returned or exchanged with a proof of purchase. Consumers can find regular discounts on certain products by searching through the sales tab on the Crate and Barrel website. Specific items that qualify for free shipping are featured here as well as clearance items and special offers and rebates. Crate and Barrel offers international shipping to consumers in more than 90 countries. International shoppers can view orders in their own currency due to Crate and Barrel's partnership with Borderfree. Borderfree also allows Crate and Barrel shoppers to obtain competitive international shipping prices guaranteeing customers receive the lowest possible total cost for their purchase.
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The Bad

  • No warranty information
Like many of their competitors, Crate and Barrel does not include specific warranty information for products on their website. The warranty may vary dependent on the product. Consumers should contact Crate and Barrel customer service for information on warranty for specific items.
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The Bottom Line

Crate and Barrel does an excellent job of providing quality products to their customers. Their large selection of product categories ensures consumers can find products to enhance any living space in their home. Their excellent customer service allows US and international customers to get the most out of their shopping experience at Crate and Barrel. We recommend Crate and Barrel as an excellent resource for finding quality home and furniture products.
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Star Rating

4.4

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61 Reviews

Review Breakdown

5 grade

52%

4 grade

34%

3 grade

11%

2 grade

2%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Mason Allen Pleasant Grove, UT

I used Crate&Barrel for my wedding registry and they were great to work with. They made returns easy even if you could not find the receipt. They gave us 10% off of anything we still needed to buy that we did not receive, and all their products are higher quality. Be aware though that some of their merchandise is very pricey and not worth it.

1 year ago

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Susan Stewart Salt Lake City, UT

Crate and Barrel has some gorgeous furniture. While I have mostly purchased small items, I do love seeing all that they have to offer. Everything I have bought were high quality and beautiful. They are also a great place to get wedding presents.

5 years ago

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Jennifer Tallahassee, FL

I absolutely love this store!! The furniture is gorgeous! Unfortunately I can’t afford much of the furniture but the kitchen ware and accessories are affordable. I have loved everything I have purchased at Crate and Barrel.

8 months ago

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Mickey Mangum Long Beach, MS

I have a set of glasses and a pitcher that came for Carate and Barrel. I have used them many times and had compliments on how nice they are. No issues with breakage or anything else. Good products.

2 years ago

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Tom Pleasant Grove, UT

They have such fun things that would look good in any home. I especially like their outdoor furniture or furniture that will help you entertain guests. They have bright and cheerful things that will bring joy to your home.

4 years ago

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Kimmi Riverton, UT

High quality items at a price you'd expect to pay. I love how heavy duty their kitchen items are because they last. We often go here for wedding registry's.

3 years ago

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Rachel Ellsworth Gilbert, AZ

Crate and Barrel has the greatest kitchen appliances! They are classy, high quality, and very durable. Sometimes their products can be a little pricey though so watch out for deals!

3 years ago

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Rocio Diaz Tallahassee, FL

The pricing is high but you are paying for what you get. Quality and uniqueness of the pieces is unbeatable. However, they do not have a great variety of styles.

2 years ago

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Elizabeth Klemm Windermere, FL

My family loves to by new home good ls from Crate&Barrel. Almost all of our couch pillows and rugs are from this store. They have great themes to tie a room together.

2 years ago

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Nishita McLean, VA

Very nice store with great a variety of products, amazing visual merchandising, expensive yet worth for the quality.

3 years ago

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Suzanna Wootton Springville, UT

Crate&Barrel has the cutest items--but they are kind of expensive. Still love their products though!

4 years ago

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Reckholdt Magna, UT

The quality is amazing on their stuff but their prices are extremely high. I only buy stuff when it is for a nice occasion.

2 years ago

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Wendy Liu Bethesda, MD

Their furniture selection is huge! There are so many items you could buy at such great prices! Also, shipping is wonderful.

2 years ago

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David T Draper, UT

Super good quality, but you definitely pay for it. I only buy stuff from here for parties or other special occasions, but their stuff is great.

2 years ago

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Kaydence Bonino Riverton, UT

I love crate and barrel but I wish it wasn't so expensive! We bought our living room rug there and love it! They have great quality!

3 years ago

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Diana Melnyk

I have not purchased anything here as I find it pricey but I like to look at all the neat stuff for home that they sell.

4 years ago

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Bryndie Managua, MN

Very hip and modern. Great bohemian furniture options. Good quality and very comfortable additions to any room.

2 years ago

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Ashley Pleasant Grove, UT

I enjoy shopping at Crate&Barrel because of the quality of furniture they have is ver good, and for reasonable prices.

4 years ago

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Susan Chilcott Falls Church, VA

Quality furniture at a reasonable price plus excellent service.

3 years ago

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Ellen Morris Potomac, MD

Crate&Barrel products are great. They are reliable and very fair in reflection of their prices.

3 years ago

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Jordan Garella Tallahassee, FL

Quality furniture but the prices can be on the high side.

8 months ago