Crate&Barrel Logo
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7.0

Overall Score

LAST UPDATED: April 2nd, 2024

Crate&Barrel was founded in 1962 and has grown to a giant in home accessories, décor, accent piece, kitchen, bath and outdoor pieces and furniture of all types and styles. They have stores nationwide and operate a robust online storefront. Crate&Barrel has registry options for weddings and superior customer service. They are transparent in their policies and the quality of their merchandise is well-known.

 

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The Good

  • Large category selection
  • Excellent customer service
  • Great return policy
  • Discounts and free shipping offered on select products
  • International shipping available
Crate and Barrel offers customers a large selection of product categories for the needs of any room. 10 main categories are featured including furniture, dining and entertaining, kitchen, décor and pillows, rugs and curtains, lighting, bed and bath, organization, outdoor, and sale items. Crate and Barrel also offers features specific holiday categories such as Halloween, Thanksgiving, or a holiday preview item featuring upcoming holiday décor. A gift registry tab is also featured where individuals can register and purchase gifts for special events. Crate and Barrel makes it easy for customers to contact a customer service representative. Customer service may be contacted via phone 24 hours at 800.967.6696. Consumers may also reach a customer service representative via email through the Crate and Barrel website. Crate and Barrel's return policy gives customers 90 days to return non furniture items. Furniture items must be returned within 30 days. All returns must be accompanied with a proof of purchase to receive a refund. Items with a defect or damage may be returned or exchanged with a proof of purchase. Consumers can find regular discounts on certain products by searching through the sales tab on the Crate and Barrel website. Specific items that qualify for free shipping are featured here as well as clearance items and special offers and rebates. Crate and Barrel offers international shipping to consumers in more than 90 countries. International shoppers can view orders in their own currency due to Crate and Barrel's partnership with Borderfree. Borderfree also allows Crate and Barrel shoppers to obtain competitive international shipping prices guaranteeing customers receive the lowest possible total cost for their purchase.
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The Bad

  • No warranty information
Like many of their competitors, Crate and Barrel does not include specific warranty information for products on their website. The warranty may vary dependent on the product. Consumers should contact Crate and Barrel customer service for information on warranty for specific items.
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The Bottom Line

Crate and Barrel does an excellent job of providing quality products to their customers. Their large selection of product categories ensures consumers can find products to enhance any living space in their home. Their excellent customer service allows US and international customers to get the most out of their shopping experience at Crate and Barrel. We recommend Crate and Barrel as an excellent resource for finding quality home and furniture products.
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Star Rating

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4.7

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100 Reviews

Review Breakdown

5 grade

62%

4 grade

27%

3 grade

9%

2 grade

1%

1 grade

1%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Drey Greg

My sofa and my dining table&chairs I bought them from crate&barrel store 2 years ago none of this chair have broken I’m still enjoying it I will keep recommending them to anyone looking for where to shop for furniture

1 month ago

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Isiah Bullock

Crate & Barrel's furniture exceeded my expectations. The quality is impressive, and the pieces I purchased have held up well over time. The store environment was inviting, and the staff was knowledgeable about their products. While the prices may be higher, the durability and style make it worth the investment. I highly recommend Crate & Barrel for anyone looking for high-quality furniture.

3 months ago

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JT Texpat

The selection of quality products is amazing. First started using them as part of our wedding planning years ago and have been hooked on their products ever since.

2 months ago

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Misha

I love the products and selection at Crate & Barrel, and love shopping there! My only caveat are the prices, and I would certainly shop there more often if it was more affordable.

3 months ago

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Edward Keenan Secaucus, NJ

Crate & Barrel my number 1 store for all of my bath and home furnishings for over 30 years! Forget the online, impersonal sites. go, go, GO to Crate and Barrel and see what I'm talking about. Always in stock, always a wide selection and always a great experience with the associates!

4 months ago

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Arooj Naeem

Crate & Barrel's showroom is a haven for those seeking modern and timeless designs. From the moment I entered, the carefully curated displays showcased a range of furniture, home decor, and kitchenware that exuded sophistication.

5 months ago Edited December 11, 2023

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Ijeoma hilary

I like crate&barrel platform so much the desk design that I ordered from them was delivered in time with free shipping and I like the way they have platform that make everything so easy for me

4 months ago Edited January 19, 2024

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Kelsey T.L. Lansing, MI

Crate&Barrel is an incredible place to stop and shop for all of your home's needs. The atmosphere is equal parts peaceful and inspiring, and the staff are always informative and kind. I would recommend checking this place out for all of your home decor needs.

6 months ago

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Brittany Wilkinson Herriman, UT

I always love going in to Crate&Barrel. It's exciting to see all the kitchen options that they offer. One time my mom and I went to Crate&Barrel while we were on vacation. They had a good sale going and we didn't want to miss out. Crate&Barrel packaged everything up for us and shipped it to our homes. They had great customer service and carry great products.

4 years ago

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Vanessa Call Lehi, UT

My favorite home goods store! Not only is everything incredibly high quality, it's just plain beautiful to look at. This is my first stop for any necessary items for my home, and especially for holidays. My husband and I selected some glasses for our wedding registry, and being the clumsy person I am, I have dropped them countless times. Not a single one has broken! I feel that overall, the prices for items may seem high, but for the quality, I would pay it over and over again. (And I do - I will be picking up an order from CB tonight in order to prepare for Thanksgiving!)

6 years ago

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elenasr1975 Las Vegas, NV

Great store they sell unique stuff sometimes you can find stuff that you’ve been looking for and you can find it there

3 months ago

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Asadullah Plano, TX

This is an excellent company. They have good updated products and also have good sales and free shipping on some items. They ship item’s promptly. I feel i get a good value for my money when I shop there.

7 months ago

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Michelle Rios Ogden, UT

I have dreamt of the perfect sofa/chair from Crate & Barrel to furnish my family room. We found the set we wanted, we met with the sales associate to discuss the perfect fabric and placed our order. We love the set, it is so awesome.

4 years ago

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Sherran Nutson Atlanta, GA

I love Crate&Barrel because they carry such unique and beautiful items for the home. Since the stores are far-and-between where I usually shop, I only visit when I see them. I will stop to see what's new in the home furnishing sector.

10 months ago

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Jaime American Fork, UT

I bought my dining table from Crate and Barrel recently, and I love it. It is very high quality. It is on trend with today's styles, but also has a very timeless, classic feel to it, and I will be able to use it for many years to come. I am also very happy with the rug I bought from C&B to go under the table. I will definitely buy more furniture from Crate & Barrel.

4 years ago

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veronica angelo Weston, MA

Crate and Barrel is seriously the bomb when it comes to furniture and home decor. Their furniture is stylish, high-quality, and totally fits my vibe.

4 months ago

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Reem Haddad Houston, TX

The quality matches the pricing, no doubt. I shop here for all my timeless, modern, home design! They have an amazing sense of style, especially for Fall!

8 months ago Edited September 15, 2023

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S M Alexandria, VA

I bought a crate and barrel couch 2 years ago, the covers on the couch are coming unstitched. I reached out to crate and barrel regarding this and they said that it would be covered under warranty, although they are careful to not publicize that information. I had moved since purchased and they said no longer covered under warranty for the stitching on a cushion coming undone. I would understand if in move had been damaged and would have never contacted them, however this is a quality issue of the product they sold. Unfortunately, they have lost a customer now due to this lack of service and poor workmanship. I can find better quality products and company transparency elsewhere.

1 year ago

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Mason Allen Pleasant Grove, UT

I used Crate&Barrel for my wedding registry and they were great to work with. They made returns easy even if you could not find the receipt. They gave us 10% off of anything we still needed to buy that we did not receive, and all their products are higher quality. Be aware though that some of their merchandise is very pricey and not worth it.

3 years ago

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Susan Stewart Salt Lake City, UT

Crate and Barrel has some gorgeous furniture. While I have mostly purchased small items, I do love seeing all that they have to offer. Everything I have bought were high quality and beautiful. They are also a great place to get wedding presents.

6 years ago

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FriscoTXHomeowner Frisco, TX

We bought several thousand dollars worth of furniture from C&B and we are so impressed. The quality is very high and the price was reasonable. Service was top notch, never a pressure. I'm a guy and not a fan of furniture shopping, but I like this place.

1 year ago

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take7 Sandy, UT

Beautiful pieces that show like a show room. The quality is amazing and the beauty of the pieces bring your home to life! Bought big wall pictures and chairs. They were quick and efficient and stylish. It was expensive but unique.

4 years ago

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Kaitlyn Rios Ogden, UT

Crate&Barrel has been a high end supply of fine furniture. They have superb quality and I love my oversized leather chair. Super comfy and has fine leathers throughout. I got it for a fantastic price with peace of mind about great construction.

4 years ago

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Reese Pleasant Grove, UT

I have shopped at and bought a few things from Crate&Barrel. The store is so much fun to shop at, I especially like their party set ups with lights and decorations for any occasion. Great chairs and sofas that look great and are practical and comfortable as well.

5 years ago

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Ashley Pleasant Grove, UT

You cannot go wrong with Crate&Barrel when it comes to your home. I buy all my kitchen dishes from there and am always pleased with the high quality. It may be a little high priced than other stores but it is worth every dollar spent.

5 years ago

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Sophia Baker New York, NY

The furniture are so beautiful, I was even confused on the ones to pick ,and also like the fact that they do 10% discount for me.

4 months ago

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Adalberto Rodriguez San Jose, CA

No matter what your project is. Customer service does such a good job that they make everything stress free

4 months ago Edited January 22, 2024

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Raj R

Large selection of high end name brand merchandise, along with promotion codes from the company website.

5 months ago

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Kelsey Conner Wilmington, NC

I absolutely love Crate & Barrel. I visit whenever I see one, but I wish they had more locations because they can be hard to come by.

7 months ago

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Shante Reeder Ogden, UT

Some the most beautiful and simple home decor has been found here for my home. The quality can't be beat. If you want timeless pieces that last, this is your place.

3 years ago

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Mickey Mangum Long Beach, MS

I have a set of glasses and a pitcher that came for Carate and Barrel. I have used them many times and had compliments on how nice they are. No issues with breakage or anything else. Good products.

4 years ago

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Tom Pleasant Grove, UT

They have such fun things that would look good in any home. I especially like their outdoor furniture or furniture that will help you entertain guests. They have bright and cheerful things that will bring joy to your home.

5 years ago

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Devin Regensburger

Crate and Barrel is my preferred store for shopping for home goods. Things are expensive, though. It's what I'd consider a premium goods store. I love their kitchen items, too.

5 months ago

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Emiline Peterborough, ON

Crate&Barrel is my happy place, I go there to recharge on my own and just take everything in. Their customer service is so helpful when you need it but not pushy when you don’t.

1 year ago Edited February 28, 2023

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Jennifer Tallahassee, FL

I absolutely love this store!! The furniture is gorgeous! Unfortunately I can’t afford much of the furniture but the kitchen ware and accessories are affordable. I have loved everything I have purchased at Crate and Barrel.

2 years ago

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fernandopessoa South Jordan, UT

We bought some doormats from Crate N Barrel and they have held up much better than our last door mats. The store is clean and well organized and the staff was very helpful and friendly.

4 years ago

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Joanna Hester Gilbert, AZ

When we bought our new house, I wanted some unique pieces. I didn't know exactly what I wanted, but I knew when I saw it I would know. I went into Crate&Barrel and found some pieces that were perfect, and they were on sale!

5 years ago Edited September 14, 2021

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KIMBERLY & TINA CREAN Peoria, AZ

Love the unique, and stylish items they carry. It is sometimes pricey, but the quality and uniqueness of the items makes it worth it.

4 months ago

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Ilene McKechnie Sparta, NJ

Nice items For home and office. Just wish there were some stores closer to me 😄

5 months ago

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Jamie Neider Kaysville, UT

Very happy with all the items I buy at Crate and Barrel. I primarily purchase home decor items and have been very happy with the quality.

4 years ago

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Kimmi Riverton, UT

High quality items at a price you'd expect to pay. I love how heavy duty their kitchen items are because they last. We often go here for wedding registry's.

4 years ago

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Jason Atlanta, GA

I got a bar tool set and some coaster form Crate & Barrel that I really enjoy. They were a little expensive but great quality and I use them all the time.

1 year ago

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Amanda Montebello, CA

I’ve had really good experiences shopping with Crate and Barrel for both gifts and personal purchases. The prices are really affordable and I love the selection of styles.

4 years ago

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Rachel Ellsworth Gilbert, AZ

Crate and Barrel has the greatest kitchen appliances! They are classy, high quality, and very durable. Sometimes their products can be a little pricey though so watch out for deals!

4 years ago

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Beth Farmer Pleasant Grove, UT

Cute and trendy home and furniture products. Everything is great quality. My favorite products are their pillow inserts. They stay plump and filled forever!

4 years ago

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Angie New York, NY

Always like the set-up and products that Crate & Barrel offer. Always a nice store to shop in.

5 months ago

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Ann Meyers Covington, GA

Best quality. Excellent sale prices. I plan on ordering from Crate&Barrel again.

7 months ago

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Ebony Reid Washington, DC

IOVE LOVE LOVE HAS NICE HOME APPEARL!! I LOOK FORWARD TO THE COUPONS IN THE MAIL!!

8 months ago

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Lisa Mahapatra Austin, TX

Bought an office chair, final sale. All the ball bearings started falling out within the first year. Crate and Barrel refused to provide me with replacement parts since the chair was out of stock and refused to replace it with an equivalent chair or offer a refund on a defective item. They offered me a $100 gift card on a $600 chair.

1 year ago

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Nana Asiata Herriman, UT

Their furniture is very cute and affordable! The quality is great and so is at the customer service.

5 years ago Edited September 14, 2021