Name: Bassett Furniture
Rating: 3.4

LAST UPDATED: March 30th, 2023

Bassett Furniture blends its creative style, comfort, and value to bring you their quality custom furniture. Basset currently resides in more than 100 retail locations within the United States, Puerto Rico and Canada. Within all of these locations and online, this company allows you to express yourself through custom design in a variety of different options. At Basset you are able to shop products in upholstery, bedding, dining, home storage and home entertainment. Basset’s team of consultants are dedicated to meeting their client’s needs when it comes to home décor. They offer their expert opinion, decorating ideas, budget planning and much more all for free of charge. At Basset, they are truly concerned for the well-being of their customers and continually strive to stay committed to the idea of stylish furniture at affordable costs.

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The Good

Custom designs
Quality promotions
Delivery costs

Bassett Furniture is best known for its custom design feature. Customers at Basset soon realize that a trip to this store is much more than just picking out furniture from a set amount of options. With the custom design feature, your options are endless. And the best part of all is that it can be made and delivered within just 30 days. Bassett also is constantly sharing deals and promotions for its furniture on their website's home page. Very easy to find. The clearance tab on their website is another great tool they highlight. Take advantage of the excellent prices offered on many of these quality items. Another perk of Bassett Furniture is their flat rate for shipping in-home products. Unlimited items on a single order can all be shipped for one simple rate of $139. Definitely a bonus for those customers who live farther from the store than they would like, making their shipping and delivery bill inflate dramatically. This $139 includes the delivery team's help with product set up and service as well as the relaxed feeling that no extra hidden fees are in the making.

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The Bad

No free shipping
Limited return policy
Delivery time

The standard shipping rate of $139 might be helpful to some by reducing their cost of delivery, but others may not agree. Bassett Furniture also does not offer free shipping and their return policies are very specific with many requirements that the customer must fulfill before being reimbursed or refunded. I wouldn't consider their process "hassle-free". Another slight downfall might be the length of delivery time. Although their custom made products are verified to be completed and shipped within 30 days, other products customers can order online might take up to 8 weeks to complete the process. Not many complaints have been publicly, but the few that were made were primarily concerned with their product and service after being delivered. Deliveries were brought to the customer containing parts of the wrong product. The number of issues were minuscule in comparison to the larger scale of customers, but they did exist. These issues later closed and were taken care of through proper authority within the company.

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The Bottom Line

Ultimately, we recommend Bassett Furniture Company for your home furnishing needs. This company is very customer-friendly and willing to work for what you want as a buyer. They have an incredible custom built furnishing program set up that would allow the furniture of your dreams to be in your living room within just 30 days. They honor a standard warranty guideline and available to work with your needs if you desire a cancellation for any reason. This company strives for customer satisfaction and believes in producing quality, valuable products for the everyday customer at a reasonable price.

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User Reviews

Star Rating

3.4

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18 Reviews

Review Breakdown

5 grade

33%

4 grade

28%

3 grade

2 grade

11%

1 grade

22%

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Kate Martinsburg, WV

Bought the Alexander sofa, chair, ottoman. Within a month the back cushion on chair looked saggy. The arm piece on the sofa broke after about a month. Took quite a while to get customer service to get someone out to look at. They came and said they would order part. Still waiting. That was June. Not a word back. Week or two after that happened to the sofa, the arm on the chair broke. Called in. This was weeks ago. Was told it’s just a cheap piece of something in there and doesn’t take much to break apparently. Just shifted in the chair and I’m not a big person. Well....still not a word on that. I would not buy anything Bassett again because of the customer service and quality of these pieces of furniture. I had always thought this was a good company with quality furniture but doesn’t seem like it now. Disappointed.

4 years ago

Kyle Arnett Phoenix, AZ

Horrible to deal with. After buying $6k of furniture a year and a half ago, I'm STILL trying to get them to make it right. All three pieces had problems. I keep getting put off on repairs. I've asked them to come and get the furniture and they still act as though they want to take care of it yet NEVER call back.

2 years ago