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Bassett Furniture

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LAST UPDATED: March 30th, 2023
Bassett Furniture blends its creative style, comfort, and value to bring you their quality custom furniture. Basset currently resides in more than 100 retail locations within the United States, Puerto Rico and Canada. Within all of these locations and online, this company allows you to express yourself through custom design in a variety of different options. At Basset you are able to shop products in upholstery, bedding, dining, home storage and home entertainment. Basset’s team of consultants are dedicated to meeting their client’s needs when it comes to home décor. They offer their expert opinion, decorating ideas, budget planning and much more all for free of charge. At Basset, they are truly concerned for the well-being of their customers and continually strive to stay committed to the idea of stylish furniture at affordable costs. 

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The Good

  • Custom designs
  • Quality promotions
  • Delivery costs
Bassett Furniture is best known for its custom design feature. Customers at Basset soon realize that a trip to this store is much more than just picking out furniture from a set amount of options. With the custom design feature, your options are endless. And the best part of all is that it can be made and delivered within just 30 days. Bassett also is constantly sharing deals and promotions for its furniture on their website's home page. Very easy to find. The clearance tab on their website is another great tool they highlight. Take advantage of the excellent prices offered on many of these quality items. Another perk of Bassett Furniture is their flat rate for shipping in-home products. Unlimited items on a single order can all be shipped for one simple rate of $139. Definitely a bonus for those customers who live farther from the store than they would like, making their shipping and delivery bill inflate dramatically. This $139 includes the delivery team's help with product set up and service as well as the relaxed feeling that no extra hidden fees are in the making.

The Bad

  • No free shipping
  • Limited return policy
  • Delivery time
The standard shipping rate of $139 might be helpful to some by reducing their cost of delivery, but others may not agree. Bassett Furniture also does not offer free shipping and their return policies are very specific with many requirements that the customer must fulfill before being reimbursed or refunded. I wouldn't consider their process "hassle-free". Another slight downfall might be the length of delivery time. Although their custom made products are verified to be completed and shipped within 30 days, other products customers can order online might take up to 8 weeks to complete the process. Not many complaints have been publicly, but the few that were made were primarily concerned with their product and service after being delivered. Deliveries were brought to the customer containing parts of the wrong product. The number of issues were minuscule in comparison to the larger scale of customers, but they did exist. These issues later closed and were taken care of through proper authority within the company.

The Bottom Line

Ultimately, we recommend Bassett Furniture Company for your home furnishing needs. This company is very customer-friendly and willing to work for what you want as a buyer. They have an incredible custom built furnishing program set up that would allow the furniture of your dreams to be in your living room within just 30 days. They honor a standard warranty guideline and available to work with your needs if you desire a cancellation for any reason. This company strives for customer satisfaction and believes in producing quality, valuable products for the everyday customer at a reasonable price.
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18 Reviews

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S P Jersey City, NJ

Horrible quality - crack wood on chairs and stain is rubbing off on end fed of the table. Customer service was awful to work with and lied to the BBB. Took many argumentative phone calls to get them to do anything, and even then they didn’t fix the product properly.

5 months ago

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Lori Dominico Penn Yan, NY

I purchased a leather sectional from Bassett furniture in 2019, by 2021 it was ripping at the seams! I contacted Bassett but was informed that there was "nothing we can do" due to the fact that there is only a 1 year warranty on fabric and leather! I explained that the sectional was less than 2 years old and this was should not be expected to happen due to normal wear and tear of their product. They asked me to send pictures of the damage but then never got back to me. When I finally called the customer service line I was given the same robotic response regarding the one year warranty....why did they even make me go through the trouble of emailing the photos??? They never had any intention of rectifying the problem. This company has terrible customer service and their products are very poor quality. They definitely do not back up their claims of exceptional quality and craftmanship that they proclaim on their website. Furniture is very expensive, craftmanship and quality are poor and not worth the price. I now have to replace a sectional with less than 2.5 years use! This is just unacceptable!

2 years ago

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Roxanne Dacula, GA

I want to start by saying that the employees I encountered at Bassett Furniture Mall of Georgia were friendly, helpful, and professional. Angie, the designer I worked with, spent a lot of time with me working on a floor plan, designing sofas, and picking out fabric. This rating is not meant to reflect on the staff, but rather the quality and craftsmanship of their furniture. If you’re considering Bassett, just make sure you look closely at the quality of their pieces. I ordered 2 custom-made sofas from Bassett and have attached pictures. The stitching is horrible, there are seams on every single arm, puckering, buckling, and the stitching on the front on both ends was uneven as it got narrower toward the legs. I can’t believe I didn’t notice this before I ordered my sofas because I’m extremely detail oriented and particular, but when I went back to the store I inspected their furniture more closely and noticed that almost every single one of their sofas on the floor in the design center has a seam on the arm approx. 4” from the back. It’s hard to notice on their sofas because of the fabric they used, but my sofas have the same seams and they looked awful! My designer told me that Bassett uses a machine to calculate the most cost effective way to cut the fabric (saving money); therefore, most sofas have seams in that location. Too bad their prices do not reflect that cost savings! I was in contact with the store constantly on how to resolve this issue. They assured me they would make it right and wanted to make me happy but that “it was a process”. The other issue I have is that every single time they told me I would hear from them later in the week, I never did. I was always the one that would have to call and check on the status of my complaint/claim. Finally, after 2 weeks I called and asked to speak with the store manager, Karen. She never returned my call, but later that day I got an email from DruAnn, the customer care specialist, asking me to come in and reselect fabric for 2 new sofas. I never did find out what the findings of their “process” were. Their best guess is that it was the fabric I chose (which by the way is still hanging with the other fabrics as an option for upholstery). At this point, I lost faith in Bassett and did not feel good about working with them or getting any furniture from them. Luckily, Bassett wanted to cut ties with me too because I was extremely particular. They took back my sofas and refunded all my money, except the $200 delivery fee. I’m writing this review in hopes of saving someone else the trouble and stress of going through what I went through. If I would have read a review like this, I would have avoided Bassett or at least gone in knowing what to expect.

3 years ago

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B Freeman Henderson, TX

I bought the extended ardently, they laughed at me. Nantucket dining furniture is made ofMDS no hardwood as we were led to believe. Despite using table clothes with placemats and tributes there are with spots scattered across all surfaces. A picture fell about 18 inches and knocked a large piece of the top off, this is how we able to confirm the product received was not the product purchased. The top of the table and buffer are a mess need to be replaced. They are not what we paid for and we’re told it was made of hardwood. The extended warranty was never honored.

1 year ago