Bassett Furniture

Horrible quality - crack wood on chairs and stain is rubbing off on end fed of the table. Customer service was awful to work with and lied to the BBB. Took many argumentative phone calls to get them to do anything, and even then they didn’t fix the product properly.

I purchased a leather sectional from Bassett furniture in 2019, by 2021 it was ripping at the seams! I contacted Bassett but was informed that there was "nothing we can do" due to the fact that there is only a 1 year warranty on fabric and leather! I explained that the sectional was less than 2 years old and this was should not be expected to happen due to normal wear and tear of their product. They asked me to send pictures of the damage but then never got back to me. When I finally called the customer service line I was given the same robotic response regarding the one year warranty....why did they even make me go through the trouble of emailing the photos??? They never had any intention of rectifying the problem. This company has terrible customer service and their products are very poor quality. They definitely do not back up their claims of exceptional quality and craftmanship that they proclaim on their website. Furniture is very expensive, craftmanship and quality are poor and not worth the price. I now have to replace a sectional with less than 2.5 years use! This is just unacceptable!

I want to start by saying that the employees I encountered at Bassett Furniture Mall of Georgia were friendly, helpful, and professional. Angie, the designer I worked with, spent a lot of time with me working on a floor plan, designing sofas, and picking out fabric. This rating is not meant to reflect on the staff, but rather the quality and craftsmanship of their furniture. If you’re considering Bassett, just make sure you look closely at the quality of their pieces. I ordered 2 custom-made sofas from Bassett and have attached pictures. The stitching is horrible, there are seams on every single arm, puckering, buckling, and the stitching on the front on both ends was uneven as it got narrower toward the legs. I can’t believe I didn’t notice this before I ordered my sofas because I’m extremely detail oriented and particular, but when I went back to the store I inspected their furniture more closely and noticed that almost every single one of their sofas on the floor in the design center has a seam on the arm approx. 4” from the back. It’s hard to notice on their sofas because of the fabric they used, but my sofas have the same seams and they looked awful! My designer told me that Bassett uses a machine to calculate the most cost effective way to cut the fabric (saving money); therefore, most sofas have seams in that location. Too bad their prices do not reflect that cost savings! I was in contact with the store constantly on how to resolve this issue. They assured me they would make it right and wanted to make me happy but that “it was a process”. The other issue I have is that every single time they told me I would hear from them later in the week, I never did. I was always the one that would have to call and check on the status of my complaint/claim. Finally, after 2 weeks I called and asked to speak with the store manager, Karen. She never returned my call, but later that day I got an email from DruAnn, the customer care specialist, asking me to come in and reselect fabric for 2 new sofas. I never did find out what the findings of their “process” were. Their best guess is that it was the fabric I chose (which by the way is still hanging with the other fabrics as an option for upholstery). At this point, I lost faith in Bassett and did not feel good about working with them or getting any furniture from them. Luckily, Bassett wanted to cut ties with me too because I was extremely particular. They took back my sofas and refunded all my money, except the $200 delivery fee. I’m writing this review in hopes of saving someone else the trouble and stress of going through what I went through. If I would have read a review like this, I would have avoided Bassett or at least gone in knowing what to expect.

I bought the extended ardently, they laughed at me. Nantucket dining furniture is made ofMDS no hardwood as we were led to believe. Despite using table clothes with placemats and tributes there are with spots scattered across all surfaces. A picture fell about 18 inches and knocked a large piece of the top off, this is how we able to confirm the product received was not the product purchased. The top of the table and buffer are a mess need to be replaced. They are not what we paid for and we’re told it was made of hardwood. The extended warranty was never honored.