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You’ve likely heard of Citi, or Citigroup, which owns and operates Citibank and offers services in investing, lending, banking, and other monetary needs. What started in 1812 as the City Bank of New York has expanded dynamically into this well-known global company. Its services are available in 160 countries and to more than 200 million customers.
While Citigroup as a whole has a 200-year history, the company has been involved with healthcare financing for over 16 years alone. Their primary product for this is the Citi Health Card.
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Citigroup has a well-established reputation and literally centuries of experience. Since the company was initiated in the early 1800s, it has had plenty of time to develop into a global company and to benefit from the expertise of its workers throughout the years. Citi is a well-known brand and, as a bank, offers a variety of services. In many ways, this makes them a trusted partner for your healthcare financial needs.
Even though Citigroup hasn't offered the Citi Health Card for all the time it has been in business, this has still been an available option for well over a decade. In other words, the Citi Health Card is no longer a new, untested product. It has been provided for over 16 years.
One of the best things about the Citi Health Card is flexibility. As a patient, you can use this card in a variety of industries-orthodontia, vision treatments, even veterinary procedures-as long as your treatment costs are within your credit limit and the provider is within Citi's network. To their credit, however, Citi has a network of thousands of healthcare providers.
Here are the features you'll love about this card:
In short, the Citi Health Card stands out for its flexibility, lack of fees and convenient online feature to verify providers in the network. This makes your life as a patient much easier.
Considering how experienced Citigroup is, you would expect more from this company in terms of accessible information and customer service resources. In these two areas, the company is lacking and the Citi Health Card is a subpar option.
For one thing, Citi is quite vague about the interest rates they charge. They provide some basic information about pricing plans that providers may offer, but they don't clearly lay out all of the payment plans, monthly payments, differing interest rates, and hidden fees. This alone is a red flag because interest rates can be the main disadvantage of using a credit card, even in healthcare financing.
In addition, one restriction with the Citi Health Card is that customers can only pay off the balance online rather than in person. So if you use the card to pay for a treatment at a doctor's office, you can't pay part of the bill while at your appointment; you have to manage the card solely online.
The following aspects are other potential sources of frustration:
In broader ways, this company presents frustrations to potential customers. For example, their website is not very informative and patients might benefit from more detailed FAQs sections and especially upfront information about pricing. In addition, Citigroup is first and foremost a bank and not a healthcare lending agency, and that makes the Citi Health Card just one of the products-not necessarily a priority or a main focus for the company.
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They increased my interest rate to %29. I never missed any payment and I have been paying every month twice the minimum amount. Rip off. and the funny thing is that they did send a letter with increasing the interest but how, yes, term and condition is changed please review. and if in case you look, there is 20 pages of smallest font and some where in between they say, the interest rate is increased.
I did not realize that when I did not pay of this bill in the specified time, that would be charged the same amout that I was billed for. i would warn anyone not to be suckered into getting this card. A big ripoff.
The citicard is horrible. Please if you can, avoid it
Not an honest service for customers. They billed me before I had my first dental treatment, plus a late fee was added. They refused to remove the fees.
This is the worse card ever never get it customer servo is useless and they don't care about its customers