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4.2

Overall Score

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Derek Sutherland

Regence online support is a very frustrating service. I am often locked out of my account and unable to get in contact with any phone support as their hours are poor. I would not use regence if I were the purchaser.

9 years ago

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Jennifer Perry Providence, UT

After marginally covering a bill, to which they only applied their "allowed" amount to deductible and out if pocket costs, they sent me a bill asking for money back. I'm not the only one they have done this too.

9 years ago

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Mark Park City, UT

We currently have health insurance through Regence. And we have been very pleased. Customer service is also great!

5 years ago

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JS Alpine, UT

So far no complaints. We’ve been with the company for about 4 months and they have been great to work with.

6 years ago

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David Wilbanks

They don't really cover prescription drugs, even if they are preventative. When my employer switched to them, it was basically a pay cut.

1 year ago

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Z Idaho Falls, ID

They wouldn't cover my counseling, so I lost my therapist, and then fell back into a deep suicidal depression. Thanks alot.

4 years ago

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Kelly Warren Szymanski Hood River, OR

Regence will not cover my diabetic medication Januvia until my deductible is met. This medicine is over $400 per month.

9 years ago

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Samantha Grabert Salt Lake City, UT

Used them for several years, customer services was decent didn't have any issues.

4 years ago

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Jon Scoresby Saratoga Springs, UT

It was good to have Regence. We switched insurance providers and Regence picked up where we left of with our Drs.

6 years ago

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Amanda Freeman Salt Lake City, UT

contracts with a wide variety of doctors and hospitals - plenty of options. Decent customer service

7 years ago

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Jennifer Salt Lake City, UT

Accepted at a lot of places and covers my therapy.

4 years ago

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Paul Chung Olympia, WA

Overall a bad insurance company as they do not help in any way with costumer service.

2 years ago

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Bob Seattle, WA

Worst website, doesn't work, links take you nowhere. Mystery how they even survive.

8 years ago

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Lu

Horrible, I wish my company had other option.

1 year ago