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5.1

Overall Score

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Susan Lound Staples, MN

My father was hospitalized and needed rehab, we found a spot for him close to home and after spending almost a week in the hospital. After waiting almost 3 days to get an answer from them, he was denied because he was "doing better". Of course he would be doing better after almost a week in the hospital. He is 89 years old and now we have to take him home and hope that he can get comparable physical therapy that he would have received at rehab center. So frustrating!!! We will be changing insurance as soon as possible.

2 years ago

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Mike Johnson ,

Worst Company in America!!!!! Managers are rude and unprofessional, you have to basically fight and beg for a consistent schedule (Working 6-7 days a week). They treat their employees like slaves, the pay isn't all that great and after 5 years of employment here still no raise. I would advise anyone not to be fooled with Humana's ability to charm you into thinking that this is such a great company to work for etc, because once they get you in, I'd say after about the 8 month mark they will start to show you their true colors, but you'll just have to see for yourself.

3 years ago

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Tammy Marshall Monroe, OH

before choosing Humana I made sure that all of my medications were on their formulary drug list. And they were. So I chose Humana. However, when I tried to get one of my medications filled, the pharmacy told me it wasn’t covered. Oh great just what I need! My doctor had to write me a prescription for a similar medication that did not work as well. Well I called Humana and I got out my book that lists all of the formulary drugs and in fact my medication IS listed in this book! I even told Humana that. I no longer trust Humana! If you choose Humana you are taking a huge gamble!

3 years ago

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Jim Slatin Henderson, NV

Humana is nothing more than a pencil pusher. They are greedy, and they take money from Medicare, and only pay out a small percentage to healthcare providers. I have a PPO with them that is a disaster. I cannot wait until October to get rid of Humana entirely. And, also, the so-called manager of Humana through Medicare I found out that he gets a bigger percentage of commission. It's unbelievable how bad Humana is. Even my case worker, who works for Humana cannot believe how bad they are. Need I say more?

4 years ago

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Dave Myrtle Beach, SC

Do not fall for there sales gimmicks , I have had Humana now for 2 years . One of the most disappointing insurance companies out there . My drs office will not except there insurance now . They raised my prescription cost without notifying me from $ 31 to 51 for the exact same meds . Let alone I cannot even get one of my meds because the copay is $ 775 a month out of my pocket. So there for I suffer everyday without this medication. Anyone looking into getting this insurance should definitely look elsewhere.

4 years ago

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Dianne Tullahoma, TN

I have been very dissatisfied with Oscar Humana as well as Humana. This is the most disappointing insurance I have ever had in 40 years of Professional experience. I had knee surgery almost 3 months ago and the claim has yet to be resolved. I am very upset. I was required to put down $1500 deposit on the day of surgery and cannot get a refund because Humana has the claim on hold. I have spoken to several representatives at Humana and am no closer to getting an answer than I was 2 months ago. Unacceptable!

5 years ago

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C Small Friendswood, TX

Every time I get a new prescription, Humana always has to ask the doctor questions which prolongs the filling of the medicine. Last time this happen I called them and they said they wanted to question the doctor if this medicine was right for the illness. So rediculas they want to play doctor remotely without seeing a patient. I ended up buying the prescription outright for $13.00!!! Worst insurance I’ve ever had in my life and do not recommend nor did I want to give them the 1 star but this survey required it.

5 years ago

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Anoushka Ahuja Tallahassee, FL

The best in class served whenever had an issue. Humana always helped me whenever I had a problem with my insurance and was willing to work with me. They have great customer service and they are very reasonable.

2 years ago Edited January 24, 2022

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Karen Torino Tallahassee, FL

Humana has horrible deductibles, barely any coverage in my zone, and is expensive. I should not have to pay a $4000 deductible before my appointments start getting covered. It is also very hard to find clinics that work with my form of Humana.

2 years ago

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Carolina camacho

Humana is so great! I did not know much about them until I saw one of the Humana commercials. I have saved so much money with Humana, and I feel safe and protected and their customer service is great!

2 years ago

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Rashida Laumatia Saint George, UT

My parents love Humana. Theyre very helpful and curteous. They’re not after people’s money and the time to reach a live person is fast. Cost is very affordable.

5 years ago

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NT Pleasant Grove, UT

i help my elderly retired father with his insurance and Humana in my opinion over charges the elderly. he is on a fixed income monthly and he pays $139/monthly just for him. His prescription copay for his Diabetes medication is $35/month for each. His copay to see his speciality physicians are $45 and normal office visit is $35. My father has to see his specialists but with all the cost and fixed income he doesn't want to go sometimes because the costs $$ is overwhelming.

5 years ago

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Lesa Burgess Pleasant Grove, UT

Humana was kind of disappointing. I don't feel like Human has quite as good coverage as some other companies for what I was paying. I also don't feel like there were as many doctors who accepted Humana insurance, especially out of state while we were traveling.

5 years ago

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Sarah Bosko Estes Park, CO

Their hospital cash plan was great for us. We paid them for years and when we put in a claim, they paid promptly.

1 year ago

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Anni

I'm not happy with this insurance. I need corrective surgery on my eye lids. They are saying that they have to authorize this. What? It is not cosmetic! Going to leave this insurance company soon as I can.

1 year ago

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Karen Heard Chicago, IL

They offer gym membership and rides to the doctors office. But they decline preauthorization for flexible sigmoidoscopy August 2019. Also my doctor ordered Canasa supp ($3,060.11 for 90 days) which is not covered and the generic mesalamine ($2,013.57 for 90 days) which is not covered

4 years ago

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Denise H. Mona, UT

I have been happy with our coverage with Humana for the most part. However, we have had some frustrations with their customer service at times.

6 years ago

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Zack Salt Lake City, UT

Humana has always been a choice insurance for me. They have great customer service, co-pays and coverage. Couldn't ask for better.

5 years ago

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luna Richardson, TX

their representitves would tell you any lies to just sell their insurance, after you buy they say your plan is not eligible for what you ask for in first place!!

11 months ago

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M Muthusubramanyam Roswell, GA

I had hard time getting my hearing aid claim approved. Finally after my filing a complaint with the Insurance Commissioner, I got it approved.

3 years ago

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Susan

When I have a question.... Humana is right there to take care of it ! A Person!

4 years ago

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William

Excellent experience and company. Pays the bills. Easy to use. Not expensive.

5 years ago

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Ron Durfey Orem, UT

Humana insurance was horrible. I thought I was purchasing health insurance that would take care of me and my families needs but they did not. They rarely covered the costs of my DME needs and seemed like I was paying too much for an insurance that didn't cover much of anything.

2 years ago

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Wilinda Sylvestre Jacksonville, FL

Humana provides amazing medical coverage at a great rate! So helpful and always there for their policy holders!

2 years ago

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Destini Ferguson Tallahassee, FL

My plan offers dental, hearing, and vision. So, its great to be able to go through one insurance company. The copay is also relatively low.

2 years ago

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Amy Boren American Fork, UT

We were on a high deductible plan when my daughter need surgery. I called and had everything pre-authorized for coverage and it was approved. After surgery I was notified that nothing was covered. Luckily I had the Name of the agent and date of the conversation. It ended up being covered but with a fight!! Not a company that I want to be with!!

4 years ago

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Don Boren American Fork, UT

I didn't like the high deductible plan. The deductibles were high and were difficult to meet. I felt like I was just paying out-of-pocket.

4 years ago

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Kristin G Pleasant Grove, UT

While living in Kentucky we had Humana Insurance and loved working with them. Great customer service and benefits!

5 years ago

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Female Problems Delcambre, LA

This is the worst insurance I've ever had! No one in my area wants to be affiliated with them for some reason.

6 months ago

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Jean Mancil

Paid their fair share of medical expenses without me having to call them!

3 years ago

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Candice St. Petersburg, FL

decent deductibles but wish that i didn't have to change pharmacies to get best price

4 years ago

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Judy L Newell Alexandria, OH

Excellent, they have treated me with respect and supportivly.

5 years ago

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Pat

Pretty happy with what I get. Wish coverage for estradial was a lot better, though.

5 years ago

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Leonard Matlaw

Large network of providers, good claims service, excellent prescription plan.

5 years ago

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Jimmy

Satisfied with coverage, service is terrible. Delayed needed Px until I ran out, current medical claim still pending since March 16th, 2018

5 years ago

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Carl J Lundstrom

they do what they say they will do, and do it right the first time

5 years ago

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Bryan Peterson Herriman, UT

I have used Humana as an add on to my insurance. They have been great to work with and give me great coverage.

2 years ago

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Rocio Diaz Tallahassee, FL

Coverage is very limited, especially in rural areas or small towns. They do however cover lots of costs. They are very expensive too.

2 years ago

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Jeff Martin Layton, UT

I got a great price with Humana and it was actually good coverage. Was very impressed with them.

5 years ago

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Suzanne curtis San Mateo, CA

They have excellent customer service. Their site is easy to navigate

3 years ago

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alex soto

Very hard to afford medications . Trying to sell me things I don't need only choice I have in my area

5 years ago

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Gloria Hooper

Great responses and wonderful client care

5 years ago

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Amber Sarmiento

Because of their customer service and the way they take a personal interest .

5 years ago

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Amy N Sandy, UT

Humana customer service has always been helpful and professional.

2 years ago

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Jami Lucas Eagle Mountain, UT

Because if my husbands job, we switched carriers. I struggled to find doctors in my area and was disappointed with the customer service.

4 years ago

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Ann Bailey Lehi, UT

I have Humana for our insurance. They always pay my portion of bills quickly to my doctor.

5 years ago

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Sharon Tomlinson Lindon, UT

They are in collusion with the other major companies, but they have given us good value.

5 years ago

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cami harward American Fork, UT

I have had Humana health care in the past. The price went up a lot so I had to look for a new insurance company

5 years ago

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erika tarke Tallahassee, FL

The workers are super nice, and customer service is great!

1 year ago

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Justin Pleasant Grove, UT

Total sham. They wore me down and I finally stopped fighting for what should have been reimburse. Exactly their game plan.

5 years ago