Name: Clopay
Rating: 1.7

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bruce Hufnagle Chicora, PA

Bought the heavy duty garage doors with the very costly overlay to look like wood, treated them as instructed, they faded to almost white, installer got no results, ive sent pictures and serial #s to customer service as requested. NO response, ill never recommend these doors to anyone, in fact everyone i know building i tell them my story!

2 years ago

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Barbara Kinsman Toronto, ON

Wall mount garage door switch works but doesn't work. Cold days not working. Unable to get the installer to return to fix the problem. Repeated appointments get ignored. Manually opening closing door so I give it 1-2 stars. Large gaps in the gasket but something I didn't expect. Poor installation from contractors linked to Home Depot.

2 years ago

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Jeanette Overcash Mooresville, NC

This is a terrible company. It took three months to get my garage door with excuse after excuse. The installer, Allen, worked just 3 hours to install the door and refused to complete the installation. There were gaps around the door and the installer would not install the weather trim. We are still waiting on Clopay.

2 years ago

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John Eifler Chicago, IL

ordered a completely standard double garage door on December 12, 2021 and were told April 2022 delivery. Its now June 20th, and neither the dealer or the manufacturer can provide me with a delivery date. In the meantime, they keep 75% of the cost as down-payment. Terrible customer service, never again.

3 years ago

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Mike McDonald Caledonia, WI

Lame excuses , can't deliver on time . Ordered Door in August 2021 , now March 7 delivery . This is 3rd delivery date . 0 Stars should be an option. How can this Company stay in Business . Horrible Horrible Service. Buy Someone else's Door.

3 years ago

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Edwin Janser Halifax, NS

1 panel was dented, no gaskets are provided, track support is not provided. You get what you pay for. I do not recommend this company. If you want to save yourself problems, buy elsewhere.

4 years ago

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Brian Snell London, ON

It would be less than one star if I could, this company blames everything on Covid I ordered an 16x8 garage door from Home Depot Just got an update November 26th is the delivery date, it was ordered on the 24th of June because i could not order it over the phone. I cancelled the order I will find an alternative even if it costs more

4 years ago

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Jamie Neider Kaysville, UT

We have two clopay garage doors and are very happy with the quality as well as the aesthetic on our home.

5 years ago

Reply from Clopay

Thank you for the wonderful feedback. Enjoy your Clopay product.

May. 21st, 2021

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Marinell Newton Shelburne, VT

Bought a door from the Coachmen series. After 7 years the moldings are warping and detaching from the door. The quality of the moldings are cheap plastic and do not fit the door well. The door was over $3000. Stay away from this company!!

5 years ago

Reply from Clopay

Clopay takes pride in their customer service and we apologize we were not aware of these reviews, therefore have not responded in a timely manner. We are always happy to communicate with our end consumers and discuss any issues with our product.
We are available Monday thru Friday 8am to 5pm Eastern Time 1-800-225-6729

May. 21st, 2021

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Anthony C Harrisburg, PA

I am using the steel, classic collection garage door for over 2 years. It runs well and looks great with our house.

7 years ago

Reply from Clopay

Clopay takes pride in their customer service and we apologize we were not aware of these reviews, therefore have not responded in a timely manner. We are always happy to communicate with our end consumers and discuss any issues with our product.
We are available Monday thru Friday 8am to 5pm Eastern Time 1-800-225-6729

May. 21st, 2021

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Lisa Herrin Burleson, TX

Door installed last year; worked great until it didn’t 3 MONTHS AGO. I got about 9 months of use out of this expensive installation. Now I can’t get the time of day. Some one always pleasantly tells me the local installer will be calling to set up an appointment. LIES all lies

7 years ago

Reply from Clopay

Clopay takes pride in their customer service and we apologize we were not aware of these reviews, therefore have not responded in a timely manner. We are always happy to communicate with our end consumers and discuss any issues with our product.
We are available Monday thru Friday 8am to 5pm Eastern Time 1-800-225-6729

May. 21st, 2021

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Dutch

I didn't get to begin the installation on the day scheduled based on the contractors inability to show up at the appropriate time and this is because I wasn't able to communicate with the customer service department.

1 year ago

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R3456 Bismarck, ND

One panel needed to be replaced, and the freight charge alone was $500! I would not recommend this company at these prices. They never responded to me as well. So I assume their customer support is non-existent.

3 years ago

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Nick Loehlein Minneapolis, MN

Ordered my doors in November and still don’t have them and it’s April 26th. Dealer has no idea when they’ll be in. This company is terrible. Cannot talk to live person. I would not order from again.

3 years ago

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Jeff Kuhn Brunswick, MD

Extended wait. Product damaged on arrival. No remediation or attempt to make things right. DO NOT purchase a garage door from them. Terribble customer service Ignore green rab below

4 years ago

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Connie Ellis Columbus, MS

They do NOT honor warranty. Customer service doesn't acknowledge much less reply to emails even when customer has a ticket number assigned by Clopay. Promised phone calls by supervisors do NOT occur. Their grade is F

4 years ago

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JTC Summerville, SC

DO NOT BUY CLOPAY. Worst customer service. I’m a builder and they refuse to sell me a door or panel to repair a door on new construction. Will recommend to all clients DO NOT USE CLOPAY doors!

4 years ago

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Justin Nelson Denver, CO

Zero stars should be an option. They don’t deserve a star. Ongoing month after months delays. At least 5 different ship dates. Zero communication- zero answers. Avoid if you can.

4 years ago Edited September 14, 2021

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Bourbon_and_Cars Albany, NY

very poor customer service sell products they dont have waited over a year for a garage door, was able to build a 8,000 sq foot home but a 16x10 foot door could not be delivered.

4 years ago

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Rich Smith Andover, MA

I was not satisfied with the color of the door compared to what I picked out in the brochure. They offered a resolution and I’m happy now.

5 years ago Edited September 14, 2021

Reply from Clopay

Very please to hear here was a positive resolution. Thank you.

May. 21st, 2021

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BULL RIVERS

Great product! Had a garage door installed at my home 15 years ago and it is still in great shape, top notch!

1 year ago

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MILTON GERALD MARTINEZ NIGAGLIONI

A durable garage door. I have it for over 20 years and is marvelous.

1 year ago

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Eldon Falb Pittsburgh, PA

Can not deliver on a promised delivery date. They will cost you huge $$$ in lost revenue waiting forever.

3 years ago

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Mark Austin Chicago, IL

Spring system was not good , they comapart .

2 years ago

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James Donovan

Does not honor terms of its warranty. Very shady company.

1 year ago