Founded in 2003, Zenni Optical sells stylish, low-price glasses online for adults and children. All glasses (frames and lenses) are designed and made by the brand. All customer orders are produced by Zenni, with several levels of quality control. The factory ships out 7,000 pairs of prescription eyeglasses to more than 80 countries per day.
Zenni Optical offers over 2,500 styles. Customers can shop by style, face shape, color, and different collection lookbooks. They can also browse by fit measurements like frame width, bridge width, lens height, lens width, and temple arm length.
Users need to submit a current subscription and measure their pupillary distance during the checkout process.
Keep reading for pros and cons, plus Zenni Optical reviews from customers.
Seriously, frames start at $6.95, including 1.50 standard or 1.57 mid-index lenses. With frames, Zenni suggests a common pair cost about $75 with add-ons.
All Zenni frames can either be used for prescription glasses, regular or prescription sunglasses.
While Zenni does not sell contact lenses, the retailer offers more than 2,000 frame styles to choose from. In addition to that, Zenni offers more lens options than some of the other providers.
All lenses have anti-scratch coating, UV protection. Anti-reflective coating is an upgrade, but it only costs $4.95.
Several online eyeglass retailers don’t offer bifocals, but Zenni does. Bifocals start at $17 and progressives start at $27.95.
When browsing through options, it is easy to see high quality, 360-degree views of each pair. You can try on the glasses through the website via the 3D Try On feature with your computer’s webcam.
For each pair of Zenni glasses listed online, there is a wealth of review information from customers, with pros and cons, sizing, and lens tint feedback. This is really helpful. You can also see several images of people with Instagram photos of Zenni frames, so you aren’t just going by the professional studio photos.
Consumers can contact Zenni Optical customer support via phone, email, or live chat. Phone service is available from 5 a.m. to 9 p.m. Pacific. Live chat is even offered 24 hours a day.
Zenni offers a referral program. If you refer a friend, your referral will get $5 off their first order and you will get $5 credit toward your next order.
You can send a gift card through the zennioptical.com site. You have the choice to email the card to the recipient or to print the gift card at home.
Zenni offers a 30-day return policy, which is great. However, it isn’t a free return. You can get a 50 percent refund (minus shipping) or a 100 percent refund to store credit. Returns require contacting customer service for a return authorization number.
Remember, if your glasses arrive damaged or defective, you may have more options. Be sure to contact customer service to discuss.
While other online retailers include free shipping with the purchase of eyeglasses, Zenni Optical charges $4.95 per order for shipping.
Your order will still likely be cheaper than it would be with the free shipping companies, like Warby Parker or Target Optical.
Zenni Optical does not accept vision insurance, although it will accept FSA and HSA credit cards as payment.
However, if your insurance policy has out-of-network benefits, you can get a special invoice from customer service to submit for reimbursement.
Most U.S. orders are delivered in 7–14 business days. That means that it can take about two weeks to get your prescription glasses in the mail after you buy them. Most domestic orders ship from California. Most international orders are shipped from Hong Kong.
Some of the base-level coatings that other online eyeglass retailers provide require the following upgrade fees with Zenni:
In addition to those coatings, shoppers can also choose to add fingerprint-resistant coating for $14.95. This one doesn’t generally come standard with other retailers.
Zenni doesn’t offer lens replacement. Warby Parker covers scratches within the first year, and other providers at least offer protection plans for the first year; however, the cost of a protection plan is more than a pair of Zenni glasses.
With Zenni, it isn’t a risk-free purchase. Even if you return, you have to pay for return shipping, for which you aren’t reimbursed. Additionally, you can only get a 50 percent refund to your original payment method, less shipping. You can get 100 percent less shipping to store credit though.
If you purchase through store credit, you only get a 50 percent refund from then on.
Zenni Optical was recommended to me by a girl at my Optometrist's office and I couldn't believe how great shopping on their website was and the huge selection and inexpensive prices.
cute glasses and deals offered to buyers make getting new frames a breeze and less if a chore
Zenni optical glasses are cheap reliable glasses that ship immediately not even in two days but immediately! Great buy!
Very good glasses with multiple styles to choose from. They have great prices, and wonderful customer service.
I used to buy glasses for two hundred dollars or more. But now I order from Zenni Optical where I can get high quality glasses for low prices that ship right to my door in no time at all. I can pick from an endless list of fashionable frame size and put in my prescription. It’s easy and fast. I would recommend this site to everyone.
I absolutely LOVE my Zenni glasses. They are SUPER durable, and have been through a lot. They barely have scratches. I will definitely be buying through them again.
I order all my glasses from Zenni. Their prices are hard to beat! They are good quality and come pretty quick. The site is also very easy to use!
I Have ordered two pairs of frames from Zenni and love them both. They are lightweight, comfortable and stylish and for the price can’t be beat. A great variety of frames to choose from too.
Lara Leigh Raulston
We will never buy glasses anywhere else! Cheapest glasses with higher quality. My daughter has a cataract and it is important that she have a specific prescription and that isn't a problem at all. Love them!!
We always get eyeglasses with Zenni Optical. There are six people in our family that wear glasses and it has saved us a lot of money getting glasses with Zenni. We refer them all the time to our friends and family.
I love my glasses! There were over 20 pairs in my online cart and it was so hard to choose! They are great quality glasses.
Zenni is a great place to shop for stylish glasses. The price is amazing! I’m a regular customer.
Sister told me about this site and I can't believe I've been buying at my local optometrist! Expensive! This gives you quality glasses at more than half the cost. I like that so that I can change it up - frames and look for myself. Great availability and styles. Fast shipping and works for the price!
My husband and I love using Zenni optical to buy our eyeglasses! The best glasses for the most inexpensive prices! We have purchased over five pairs of glasses between the two of us over the last several years and have loved every pair.
Zenni is amazing! We discovered them a few years ago and it's been amazing for our family! We have five kids that all wear glasses, and that can get expensive. But Zenni is cheaper and has a wider and better selection than other places we have tried.
Loved that I could download my picture and see what the glasses looked like on me, I have such a hard time picking out what looks good in stores, but this made it so easy and crazy cheap!! Great quality!!
So happy I found Zenni! Able to get several pairs of cute and affordable glasses for my teenage daughter for the same price I pay for one pair elsewhere. The website was easy to use and quick delivery.
I loved my first Set of glasses. However my second ended up with a prescriptions too strong. Super cute glasses though!
I’ve always ordered my glasses from zenni! You get such a wide variety for very cheap! Despite being cheap, the glasses are extremely durable and cute! I love this company and plan on continuing to be a loyal customer!
I am a die hard zennis fan. I buy all of my glasses here and they are so cheap that I can get almost 5 pairs every time and they have such fun and cute options, I love it !
Excellent site when you have a 6 family members that wear glasses. The active teens can get reasonably priced sunglasses, the kid that runs into a pole can get a cheap replacement. It's easy to upload the script and pick the glasses
Just ordered glasses a few months ago and very happy with my order. I love that you can try them on online and the arrives quickly!
I ordered a pair of glasses as back-up reading glasses based on Zenni's advertising of quality glasses for less money. The pair of glasses I received are of adequate quality for the money spent. I was a little disappointed that the quality did not match what I expected, however the pair I received are far better than drug store reading glasses. I haven't had any problems with the pair I received, but they don't have a substantial feel to them. Overall, I would probably order another pair, maybe choosing a sturdier frame.
Love my zenni glasses, have started getting my kids their glasses here as well. love the style and selection and the try it on options/
Love Zenni. I order glasses here for my whole family. The pricing is amazing! They also have a great selection.
We have purchased numerous pairs of glasses from Zenni and have been very satisfied with their service. Their glasses are good quality and are very well priced. They are easy to order on-line and their photos and customer service are very helpful in choosing glasses. In the few cases where we have not been satisfied with the look or fit of the glasses, they have been very helpful in securing a refund or replacement for us. Zenni offers a quality product, good service, and great pricing.
I have purchased 7 pair of prescription glasses from Zenni. The glasses always look like the pictures they have online. The prescription has been accurate. They also have great customer service.