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Payne Glasses

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5.8

Overall Score

LAST UPDATED: November 16th, 2023

Payne Glasses was founded in 2017 with a mission to provide complete transparency and the most affordable prices for eyewear online without decreasing the overall quality of each pair of glasses. The company also strives to provide excellent customer service to each customer. With low pricing on eyeglass frames, single vision prescription glasses, bifocals, progressive lenses, basic sunglasses, polarized sunglasses, and more, Payne Glasses has something for everyone.

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The Good

  • Wide Selection
  • Fitting Instructions
  • Frames
  • Lenses
  • Discount Pricing
  • Giving Back

Wide Selection

Payne Glasses offers a wide variety of glasses online in order to fulfill any customer’s needs. With men's eyeglasses, women's eyeglasses, and kids’ eyeglasses, the company offers a great platform for online glasses shopping for the entire family. Additionally, the company offers specialty glasses that may not be found from other online glasses companies. The specialty glasses include:

  • Blue light glasses
  • Prescription goggles
  • Prescription sports glasses
  • Prescription sunglasses
  • Progressive for beginners
  • Progressive with prism correction
  • Multifocal progressive lens designs
  • Light-responsive blue blockers
  • 1.74 high-index lenses
  • Bifocal glasses

Fitting Instructions

Payne Glasses understands that it can be hard for people to understand all the details involved in an eyeglass prescription. Payne Glasses has a page on its website dedicated to educating customers on the basics of ordering glasses online.

If you are struggling to read and/or understand your prescription, a segment of this page explains what all of the commonly used acronyms mean. Some of these include OD, OS, OU, SPH, and CYL.

Once you have made sense of your prescription, you will need to find your pupillary distance (PD). If you have not obtained a measurement of your pupillary distance from your eye doctor or optician, you can do so by following the simple measurement instructions provided online. You will also need to know your face shape and the width of your nose bridge to find the best fit.

Frames

Payne Glasses offers frames for as little as $5.95 with a cap at $26.95. We have found this to be some of the best pricing provided for frames online. Payne Glasses frames are made from a variety of materials including the following:

  • TR
  • Acetate
  • Titanium
  • Memory Titanium
  • Stainless Steel
  • Plastic
  • Mixed Materials
  • Ultem

Important note: The cost of the frames does not include the cost of the lenses.

Lenses

Clear prescription lenses

If you are looking for clear lenses for your new pair of glasses, Payne Glasses has a number of options for you. The standard option is the 1.56 Mid-Index with Anti-Reflective Lenses and is included in the price of the frames. These lenses come with free anti-scratch and 100% UV protection coatings, however anti-reflective or premium oleophobic anti-reflective coatings require additional costs. To upgrade from this lens, you can select the 1.56 Anti-Reflective Blue Blockers for an additional cost. In addition to anti-scratch, 100 percent UV protection,and anti-reflective coatings, these lenses also help to block out harmful HEV blue light.

Payne Glasses also offers 1.59 polycarbonate impact resistant lenses for a small additional cost. Due to its shatterproof nature, these lenses are ideal for children’s or sports glasses. These lenses include 100% UV protection, anti-scratch, and anti-reflective coatings. For a further upgrade, Payne Glasses also offers these lenses with blue light blocking capabilities.

Light-responsive lenses

For those looking for light-responsive lenses, Payne Glasses offers a standard 1.56 Photochromic Digital Free Form Anti-Reflective Lenses. These lenses come with the anti-scratch, anti-reflective, and 100 percent UV protection coatings as well as a brown or gray auto tint when worn in direct sunlight.

The upgraded version of these lenses is the 1.56 Photochromic Digital Free Form Anti-Reflective Blue Blockers. In addition to the aforementioned features from the standard lenses, they come with an additional HEV blue light blocking coating

Sunglasses and tinted lenses

For individuals looking to purchase a customized pair of sunglasses online, the standard 1.56 Digital Free Form Color Tinted Anti-Reflective Lenses cost between $4.95–$41.85 and come in gray, brown, and green.

If you prefer a gradient lens, prices range from $6.95–$45.95 with colors transitioning from dark to light starting at the top of the lenses. For official polarized lenses prices vary from $30.95–$76.90. All of these lenses come with anti-scratch, anti-reflective, and 100 percent UV protectant coating.

Discount Pricing

Throughout the year, Payne Glasses provides a number of different discounts and promotions. During the time that this was written, a 10 percent discount was being offered on the entire site. This applied to both prescription eyeglasses and sunglasses.

Giving Back

One perk that sets Payne Glasses apart from a number of other online eyeglasses and sunglasses retailers is that for each pair of glasses that you purchase, Payne Glasses will manufacture and donate a brand new pair of glasses to someone who is financially not in the position to purchase glasses. Not only is Payne Glasses giving back to the community, but when you buy glasses from them, you are too.

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The Bad

  • You Pay Shipping
  • No Contact Lenses

You Pay Shipping

When ordering glasses online through Payne Glasses, you should know that you will be covering the shipping cost. Other companies in the online eyewear industry provide free shipping and returns. Unfortunately, this is not a service provided by Payne Glasses. If you decide to return your glasses, you will only be refunded 50 percent of the paid value, or you will be given a 100 percent price match for another pair of glasses of equal or lesser value from its online inventory.

No Contact Lenses

Many times those who wear glasses like to have the option to wear contact lenses as well. Payne Glasses does not sell contact lenses online.

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The Bottom Line

If you are interested in ordering glasses from one of the many online retailers in the eyeglasses industry, we recommend that you look at Payne Glasses. Not only does it offer low pricing for high quality lenses and frames, but it provides the same features as the majority of its competitors.

Extensive educational information is available online to make sure that your glasses are the perfect fit. If you are looking for low pricing, this company offers some of the best deals on the online market. Whether you are looking for prescription eyeglasses, prescription sunglasses, or progressive lenses, Payne Glasses has something to fill your need.

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Star Rating

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4.7

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160 Reviews

Review Breakdown

5 grade

84%

4 grade

8%

3 grade

2%

2 grade

2%

1 grade

4%

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robert wolters

I ordered a pair of glasses they arrived I wore them for approximately 2 weeks. I then sent pictures to pain optical to let them know something was wrong with these glasses they were starting to dig a severe gaussian inside of my nose vision was hurting my eyes were hurting and they said that they were making a brand new pair that was a lie they lied they're liars can't trust them not trustworthy in the past I have dealt with them I haven't had many issues however most recent problem is beyond disgusting I cannot believe that the same people are treating people the way they are after prom repeatedly contacting them informing them that I had sent the classes back they at that point three weeks later post that they are now making glasses again 3 weeks after they lied to me and told me they had already made another pair and that they would be sending those when my pair was sent back doesn't sound like you could really trust these people people they are liars liars liars liars can I trust these people they are liars they told me that they had made glasses 3 weeks ago they did not now their site shows up with classes they are liars liars liars liars

7 months ago

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Matthew havrilla Phoenix, AZ

STAY AWAY FROM PAYNE GLASSES! THEY ARE DOUBLE CHARGING YOU FOR BIFOCAL AND PROGRESSIVE LENSES!!!! I noticed this discrepancy when trying to buy a pair of their "FREE" glasses. Which, sincerely, breaks my heart because I was really looking forward to buying many more pairs of glasses from them. I've already purchased Distance and Reading glasses from Payne; If they JUST would have replied to me I would still be a customer. I can't add a pictures here but when trying to order from the "Free Frame of the Day" for Bifocals and Progressives I noticed an appearant doubled charge. On the Bifocal you are charged for both $23.95 for 1.56 Digital Lineless Bifocal Lenses AND $19.95 for B Free Bifocal Lenses. There was no way to get the $27.95 B Free Bifocal Lenses you chose because when you got to checkout you had a total price of $47.85 for the lenses alone. Payne did the exact same thing with the Beginners Progressive Lenses. $23.95 for Progressives No Line Lenses and $19.95 for Easy Adapt Progressive. $47.95 total, no way to get $27.95 lenses as advertised. I figured it was something that I was misunderstanding. Maybe one charge was for the physical lense and another was for a coating or something? But, that does not appear to be the case. I PM'ed them on Facebook because on their Facebook post, in the comments, I noted that the site wasn't working correctly for their free pair yesterday and the only lenses you could pick were $12.95, not FREE as advertised. After checking the site again the next morning I went back to reply that it was now working correctly (you could pick free lenses with the free frames, Progressives and bifocals we're still double charging) ..... But my comments had been deleted from the post!! I PM'ed #Payneglasses to ask them to explain what I was seeing. Unfortunately, I cannot attach screenshots here. But, the ones I have would show that I asked them to explain the appearant double charges I was seeing. I sent screenshots from their ordering page on their website with the two charges highlighted to avoid ANY confusion. I also asked them why my comments about the site not working correctly had been deleted because I had returned to comment that the issue was now fixed. They did not reply to a single PM. Though the messages WERE viewed by Payne Glasses. As well, I went back a few minutes ago to give them one more chance to explain before making this post. I have been BLOCKED by Payne Glasses and I am no longer able to PM them on Facebook. I am not able to comment on their post and my previous glowing review is gone from their page. NONE of this appears to be On The Level. If I was misunderstanding something why not just explain? I messaged Payne for that explaination. I gave them 2 days to reply after viewing my messages. I WANTED this to be a mistake on my part...... But, Payne's actions have made it clear that it was not an error on my part, at all.

1 year ago

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BH Norristown, PA

Price is great. Frames are nice. "not their problem/final sale" seems their go to when they provide shoddy product. "warranty" means you did 1 exchange so all future defects aren't their problem. Customer service chat is useless, most email answers clearly didn't read my question or even offer to resolve my concerns other than "final sale.". If you like lenses where you see blue over 1/3 of the lens because the coating is defective and an outside vendor confirmed same, go for it. Waste of 3 months of my life and my money for useless lenses and offers to have me pay more to fix their error. Buyer BEWARE! Sometimes convenience isn't worth it.

1 year ago

Payne Glasses Logo

Reply from Payne Glasses

Hello. Would you mind providing us with your order number? We'd be happy to look into this.

May. 27th, 2022

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mytechgeek South Orange, NJ

I have been a long term customer - But i got to say the glasses are OK not the sturdiest. But for the price not too bad. The customer service and issue resolution is TERRIBLE - they do not have answers if things go wrong with shipping and you will have to wait (crossing fingers) that your item will arrive (within their 14-21 days) policy. SO if it does not come that is the time they will contact you and work things to resolve the issue. Imagine that - A PAYING CUSTOMER who did nothing wrong would have to wait close to a month before things get resolved - where they could have solved it by just getting a NEW set expedited and shipped. NOW THAT would be CUSTOMER SERVICE.....i guess they missed the memo.

2 years ago

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Shiloh Reno, NV

I am very unhappy with Payne Glasses. The frames are great, both in style and quality, the cases and lens cloths they send with the glasses are very good, however, the lenses are not good quality at all. I ordered a total of 4 pairs of which only 1 pair is usable. The progressive lenses are not measured correctly for the mid and near vision. The AR coating on 2 pairs of distance only glasses ordered are badly crazed and scratched so that looking out of them everything is blurry. Payne is very poor at returning contact when there are problems and has all kinds of company rules which they interpret as denying you a replacement at no cost of glasses that are defective. I've filed a complaint with BBB and Payne has been less than truthful in its response. I went so far as to take the glasses to my Optometrist and got an Eyeglasses Analysis from a Licensed Optician (and I live in a COVID hot spot) which Payne disputes. In part, Payne asserts that badly crazed and scratched AR coatings on glasses lenses do not interfere with vision! Ludicrous. In short, the few bucks I saved ordering from Payne versus a higher rated company has cost me far more money in lost working time, not to mention aggravation, over the past three months. Moreover, the only correctly working glasses I now have are the one pair of mid-vision glasses that Payne delivered on. To add insult to injury they deducted the 8,500 in reward points earned from my purchase from my Rewards account!

3 years ago

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Tad Petrie Westerville, OH

Customer Service is abysmal! They sent me defective glasses. When I called to complain their customer service people hung up on me, they have ignored my emails and phone calls ever since.

3 years ago

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leon Applebaum Cocoa Beach, FL

the second pair of Payne sunglasses were the lenses failed by developing a haze. Payne will not stead by their produce. There sunglass processes is terrible

1 year ago