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Payne Glasses

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5.3

Overall Score

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Andrea zengerski Buffalo, NY

I got my glasses within a week! Very happy, just a lot bigger than I thought it would be, and it was hard for me to adjust myself, but finally got them to fit my face properly. Love them!

3 years ago

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Fayleen Collamore ,

I have ordered from Payne glasses three times and very pleased with price, quality and promptness of shipping! I do recommend to people when asked where to get good glasses online,

3 years ago

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Lauren Smith Curtis Bay, MD

I LOVE THIS COMPANY! The selection of glasses is fabulous. The ease of ordering online was fantastic. The shipping speeds phenomenal. The mobile website was a little cumbersome, but manageable.

3 years ago

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Margo twiggs Livingston, MT

I have ordered 3 pair of glasses so far, and am totally satisfied!! They are of great quality, very fashionable & affordable!! The quality is amazing!! I’ve gotten so many compliments on them too!!

3 years ago

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Peggy Henderson, NV

Just wanted to thank you for the service, quality and promptness of my glasses. I really like them and they fit well. I was skeptical at first to order online but had a very good experience. Thank you again.

3 years ago

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julian cruz Brownfield, TX

Payne is such an amazing company. I've ordered dozens of pairs of glasses through them and I've been blown away by the quality and durability of their glasses, especially for the price!

3 years ago

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Netherfield Butler Rio Vista, CA

Good pricing, and they re-made glasses for me that did not turn out right. However, the second pair were still a bit off, but I don't think it was their fault. Something with the prescription got lost in translation. This may be a built in problem with the whole "glasses by internet" business.

3 years ago

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BeMo Marathon, FL

Love that this is "one stop shop". Great value for price! Great instructions on how to measure too and thank you for sending a ruler for my follow up glasses... I have recommended you to family and friends.

3 years ago

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Robin Varnes Pekin, IL

This is the best, most economical, awesome customer service company!! They take care of everything! I have multi focal lenses and still have never spent over $175.00 for glasses! LOVE THEM!!

3 years ago

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Betty Isaak Green Forest, AR

This was my second order from Payne Glasses. I ordered 2 pairs of progressive lens glasses. The prescription was perfect and frames are beautiful. The order arrived faster than expected. I will definitely order again!

3 years ago

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Kathy Rust New Bern, NC

I have ordered several pair of glasses from Payne Glasses. They have always been exactly what I expected and arrived in a timely manner. Best of all you can’t beat the price!

3 years ago

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Jack Fuller North Weems, VA

Completely excellent. Original order was stuck in the USPS system. Payne immediately started a remake. Got the first order and then ordered sunglasses. Both were PERFECT!!!!

3 years ago

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Christie ,

I love both pairs I'm completely satisfied and will be purchasing more glasses soon. Im in love with my new glasses and still cant get over the price.i would highly recommend to anyone !!!!

3 years ago

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Dorothy N. Reilly ,

I've been a regular customer of Zenni. They do a good job, but takes a long time to actually get them. Took just over a week and the quality is great. Thank you. Also you have more choices

3 years ago

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Anita F Castaneda Fort Worth, TX

The glasses are good and the price was good. However, the first pair had to be redone and I was asked to send pictures with and without the glasses and with a credit card on my face and they were able to determine the correct measurement. I would recommend you do that for the first pair and save us all time and money

3 years ago

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Cynthia Humphrey Wichita Falls, TX

My first pair if glasses were perfect. The next time was a nightmare. They absolutely could not get my progressives right, even though the prescription had not changed. The glasses they sent gave me a headache after a few minutes. After sending pictures back and forth and sending a copy of my script and three attempts, I finally gave up. Like another customer they had the audacity to suggest it was my prescription, but my glasses made a a retail store using same prescription are perfect. The customer service was horrible. I was in tears dealing with them. The kicker...to cover yourself for their possible mistakes, you have to pay extra for your glasses up front or expect to only get a 50% refund.

3 years ago

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Misty Peoples Blue Springs, MO

Stylish fràmes to choose from and fits me so comfortable I just love them. And they were so cheap and affordable yet fashionable. I just love this service it has really improved my life

1 year ago Edited June 15, 2023

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Matthew havrilla Phoenix, AZ

STAY AWAY FROM PAYNE GLASSES! THEY ARE DOUBLE CHARGING YOU FOR BIFOCAL AND PROGRESSIVE LENSES!!!! I noticed this discrepancy when trying to buy a pair of their "FREE" glasses. Which, sincerely, breaks my heart because I was really looking forward to buying many more pairs of glasses from them. I've already purchased Distance and Reading glasses from Payne; If they JUST would have replied to me I would still be a customer. I can't add a pictures here but when trying to order from the "Free Frame of the Day" for Bifocals and Progressives I noticed an appearant doubled charge. On the Bifocal you are charged for both $23.95 for 1.56 Digital Lineless Bifocal Lenses AND $19.95 for B Free Bifocal Lenses. There was no way to get the $27.95 B Free Bifocal Lenses you chose because when you got to checkout you had a total price of $47.85 for the lenses alone. Payne did the exact same thing with the Beginners Progressive Lenses. $23.95 for Progressives No Line Lenses and $19.95 for Easy Adapt Progressive. $47.95 total, no way to get $27.95 lenses as advertised. I figured it was something that I was misunderstanding. Maybe one charge was for the physical lense and another was for a coating or something? But, that does not appear to be the case. I PM'ed them on Facebook because on their Facebook post, in the comments, I noted that the site wasn't working correctly for their free pair yesterday and the only lenses you could pick were $12.95, not FREE as advertised. After checking the site again the next morning I went back to reply that it was now working correctly (you could pick free lenses with the free frames, Progressives and bifocals we're still double charging) ..... But my comments had been deleted from the post!! I PM'ed #Payneglasses to ask them to explain what I was seeing. Unfortunately, I cannot attach screenshots here. But, the ones I have would show that I asked them to explain the appearant double charges I was seeing. I sent screenshots from their ordering page on their website with the two charges highlighted to avoid ANY confusion. I also asked them why my comments about the site not working correctly had been deleted because I had returned to comment that the issue was now fixed. They did not reply to a single PM. Though the messages WERE viewed by Payne Glasses. As well, I went back a few minutes ago to give them one more chance to explain before making this post. I have been BLOCKED by Payne Glasses and I am no longer able to PM them on Facebook. I am not able to comment on their post and my previous glowing review is gone from their page. NONE of this appears to be On The Level. If I was misunderstanding something why not just explain? I messaged Payne for that explaination. I gave them 2 days to reply after viewing my messages. I WANTED this to be a mistake on my part...... But, Payne's actions have made it clear that it was not an error on my part, at all.

1 year ago

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BH Norristown, PA

Price is great. Frames are nice. "not their problem/final sale" seems their go to when they provide shoddy product. "warranty" means you did 1 exchange so all future defects aren't their problem. Customer service chat is useless, most email answers clearly didn't read my question or even offer to resolve my concerns other than "final sale.". If you like lenses where you see blue over 1/3 of the lens because the coating is defective and an outside vendor confirmed same, go for it. Waste of 3 months of my life and my money for useless lenses and offers to have me pay more to fix their error. Buyer BEWARE! Sometimes convenience isn't worth it.

2 years ago

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Reply from Payne Glasses

Hello. Would you mind providing us with your order number? We'd be happy to look into this.

May. 27th, 2022

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mytechgeek South Orange, NJ

I have been a long term customer - But i got to say the glasses are OK not the sturdiest. But for the price not too bad. The customer service and issue resolution is TERRIBLE - they do not have answers if things go wrong with shipping and you will have to wait (crossing fingers) that your item will arrive (within their 14-21 days) policy. SO if it does not come that is the time they will contact you and work things to resolve the issue. Imagine that - A PAYING CUSTOMER who did nothing wrong would have to wait close to a month before things get resolved - where they could have solved it by just getting a NEW set expedited and shipped. NOW THAT would be CUSTOMER SERVICE.....i guess they missed the memo.

2 years ago

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joan pratt Phoenix, AZ

My experience with Payne has been very good. Easy to order and easy to get any issue resolved. This is the third time I've ordered and they have great looking glasses.

3 years ago

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Mylene Bitangcol Woodbridge, VA

My first order was wrong, I made a mistake. I returned it and they fixed it right away. I receive my 2 new pair of eyeglasses today. They are so perfect!

3 years ago

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Dana Nelligan Morristown, TN

I am amazed that your eyeglasses are so affordable and so stylish! I love my new eyeglasses so much that I ordered 3 pair. The processing time was quick.

3 years ago

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Amie Neiling Elwood, IN

I really like the frames that I have ordered, but unfortunately I can't really wear them because there is something off in one of the lenses. I provided my current prescription but one side is not quite right, which stinks because I really do like them.

3 years ago

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Yvonne Evergreen, CO

They have a wonderful customer service and technicians. They worked with me and wanted to make sure we got it right. I love the Drivers lens. Thank you for everything.

3 years ago

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Tim Bailey , VA

Great glasses at an excellent price. This is the second year in a row Payne has come out the price winner for my glasses, and I have been very pleased with both pairs.

3 years ago

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Rodney J Collins Russellville, AR

I have ordered a couple of pairs of Glasses and they have always been great and affordable! Thank you for putting out a great product and easy to use website!!

3 years ago

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Paul Powell Eugene, OR

I had to change my frames because my wife didn't like them. Payne glasses made this process very easy. Thank you very much. The customer service is aweaome.

3 years ago

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Rachel St Louis, MO

I have bought two pairs of glasses from them, and both have exceeded my expectations. I have a unique rx, and they did an awesome job with both glasses.

3 years ago

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Dr. San Tosh Salt Lake City, UT

Fake promises/advertising to trick people to buy. Before buying, it was said "3 to 5 business days to prepare the glasses and 14 to 21 days for standard shipping". As of today its 6th business day and my item is still enroute to their warehouse/shipping etc. If you have 1 or 2 months to wait, may be a good buy. Still hasn't recieved the product to comment on the quality. Till now the costumer service is very bad.

3 years ago

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Reply from Payne Glasses

Hi Dr. San Tosh! We are so sorry to hear this. Our total turnaround time for glasses is 14-21 days which includes production time as well as shipping time. We do not see any prior communication between you and our customer service team. Would you be able to provide us your order number so we could look further into this? Thank you!

Dec. 14th, 2020

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Marie Parker Hampton, VA

frames were super nice everything worked out was perfect for me! I would order again. Just Amazing The one thing could change would be getting eye glasses sooner to you.

3 years ago

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Shiloh Reno, NV

I am very unhappy with Payne Glasses. The frames are great, both in style and quality, the cases and lens cloths they send with the glasses are very good, however, the lenses are not good quality at all. I ordered a total of 4 pairs of which only 1 pair is usable. The progressive lenses are not measured correctly for the mid and near vision. The AR coating on 2 pairs of distance only glasses ordered are badly crazed and scratched so that looking out of them everything is blurry. Payne is very poor at returning contact when there are problems and has all kinds of company rules which they interpret as denying you a replacement at no cost of glasses that are defective. I've filed a complaint with BBB and Payne has been less than truthful in its response. I went so far as to take the glasses to my Optometrist and got an Eyeglasses Analysis from a Licensed Optician (and I live in a COVID hot spot) which Payne disputes. In part, Payne asserts that badly crazed and scratched AR coatings on glasses lenses do not interfere with vision! Ludicrous. In short, the few bucks I saved ordering from Payne versus a higher rated company has cost me far more money in lost working time, not to mention aggravation, over the past three months. Moreover, the only correctly working glasses I now have are the one pair of mid-vision glasses that Payne delivered on. To add insult to injury they deducted the 8,500 in reward points earned from my purchase from my Rewards account!

3 years ago

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Michelle W Coraopolis, PA

I ordered for the first time today from this site actually. It was amazing how easy it was. I love that I can create a "saved frames" list for the ones I may want in the future. It's like a wish list of glasses.

4 years ago

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Jim Goddard North Las Vegas, NV

Price, but more important for the third time Payne got it right. Progressive is spot on.

7 months ago

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Kris Coush Brazil, IN

Love Payne glasses!!!!! They are the cheapest online store for all your glasses needs. Totally amazing!! Highly recommended

1 year ago

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Jill Stanton Minneapolis, MN

I love my glasses! The price was incredible, the frames beautiful, and the shipping/service was quicker than I expected.

3 years ago

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cynthia dunn Chelsea, MA

I love my glasses. And their prices are excellent. I have never had a problem, and I have always received my glasses pretty promptly. Thank you

3 years ago

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Marco Tosi Mundelein, IL

Payne Galsses is a top notch company and I will recommend it to others. The glasses are also a very good quality and the staff is A ++.

3 years ago

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cindy cooper Jessup, MD

Would just like to say I am very pleased with your service! I made a mistake ordering and you very graciously corrected it in a timely manner.

3 years ago

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Sue Freie Lawton, OK

Love my new glasses. they arrived quickly and are perfect. will definitely be ordering again very soon. thank you again.

3 years ago

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Allison Smith ,

I bought these safety glasses because they are required at my job. Now I can wear one pair of stylish glasses that suit the purpose.

3 years ago

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glinda stavrou Willimantic, CT

I would give them hire if I could! Best customer service ever! Katie and Sara are amazing and very quick with responding.

3 years ago

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Damon Himes Pittsburgh, PA

Payne has inexpensive, but quality glasses. Shipping was pretty fast and the customer service team helped me very politely.

3 years ago

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Colby

You can order basketball goggles and have your prescription put in them. The have several styles to choose from, decent prices!

11 months ago

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CHARLENE STERLING Winter Haven, FL

I love it they fit perfect .And I also had ordered glasses for my granddaughter,she look so cute in them.

3 years ago

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Gayle Crick-White Columbia, TN

Great frames! Great prices! Great sales! A little slow on delivery, but that has not been a problem for me.

3 years ago

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Stephanie Strickland Manassas, VA

Super simple ordering experience, quality glasses, extremely affordable...!! I have ordered at least 10 pair

3 years ago

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Lori Broach Crawfordville, FL

Best affordable glasses ever! I got pretty frames with no line bifocals that fit perfectly for the cost of a nice top.

3 years ago

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Keily Romero Mesquite, TX

Had a great experience. We loved our glasses. They are of great quality and the pricing is so reasonable. Will definitely use Payne glasses again.

3 years ago

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Cheyenne Kookesh Angoon, AK

I love it, it’s the perfect sports glasses. Just pair it was some anti fog spray and it’s perfect

3 years ago Edited September 14, 2021