LensCrafters is an American eyeglass provider. It has over 800 store locations nationwide where customers can visit the eye doctor for an eye exam and try on glasses. It also sells contact lenses, sunglasses, and glasses online, with over 750 frame styles to choose from.
Frames and lenses are available for adults and kids, from the following well-known brands:
Keep reading for pros and cons, plus LensCrafters online shopping reviews.
LensCrafters offers free ground shipping. Processing takes 7 days, but then shipping is an additional 5–7 days. So, you can expect to receive your glasses within 12–14 business days. There are a couple of paid shipping options if you want to get them sooner.
Returns are free via a prepaid shipping label.
LensCrafters uses a 30-day return policy for online purchases. Customers should contact customer support for a free prepaid shipping label. You can even get a full refund.
Not all online eyeglass retailers will offer to accept health insurance. LensCrafters accepts the following vision insurance plans online:
You can purchase without having to submit an insurance claim form via the Lenscrafters website.
You can also use your out-of-network benefits at LensCrafters, but you may have to submit a receipt to your provider.
Customer support is available via email, phone, mail, and chat. It is always helpful to have lots of options when it comes to contacting customer service.
While you benefit from shopping at a well-known retailer with great service policies, these are more expensive, designer frames. They cost more than most in-house brands from direct to consumer sellers like those offered by EyeBuyDirect, Zenni Optical, and Warby Parker.
Frames range between $69–$535 and, depending on lens options, it can cost an additional $129–$658. So, a pair of glasses with prescription lenses can range between $198–$1,193.
Some online retailers offer thousands of styles to choose from. At LensCrafters, there are fewer than 1,000 options to shop.
Lens crafters has great customer service. The glasses I got through them were good quality.
LensCrafters is a great organization online. They provide great discounts. I like the styles they have available. And the service to buy new lenses and frames is quick. They have new glasses delivered very quickly. Just awesome.