Headquartered in Las Vegas, Nevada, Lens.com is an online retail contacts company that was founded in 1995. The company carries a wide variety of brands including Acuvue, Biofinity, Dailies, FreshLook, Proclear, and many others.
Customers can take an online eye exam and order contacts in an easy-to-navigate online experience. The company provides money-back guarantees, 24/7 customer support, and a generous return policy.
Lens.com offers a full refund or a money-back guarantee if the customer is not satisfied. Customers need to contact the company before returning any products, so that proper documentation can be provided in advance.
The company has a 24/7 live chat feature on the website, and customers have said that Lens.com representatives are very supportive and understanding. Especially for online retail, this is a very important aspect for customers who need to be able to ask questions, return items, or get clarification before ordering.
The company offers dozens of popular lens brands, such as Acuvue, Biofinity, and others. Brands can be browsed or viewed by type of product. In addition, the company’s website states more than 15 million products are available. This volume of inventory makes it easy for customers to find exactly what is needed.
By contrast, Hubble Contacts only offers one brand — the company’s self-manufactured Hubble Contacts, which is extremely limiting for customers who may need more than one brand or prefer a wider range of choices.
Lens.com offers two online vision tests, one for contact Rx and another for glasses Rx. With the test being available online, it's a great way for consumers to test their vision from the comfort of their own homes.
Once you take the test(s), a doctor reviews your results and provides you with a new prescription. Your prescription is then sent to you and you can order new contacts or glasses. There is also a money-back guarantee if you are not pleased with your vision test purchase (full refunds are available within 30 days of receiving your prescription).
Lens.com only offers contacts — no glasses, frames, or anything else. Other companies, like GlassesUSA.com and Warby Parker, provide access to glasses as well as contacts. For those that use both contacts and glasses, it is convenient to order both through the same provider. Though Contact Rx and Glasses Rx vision tests are both available on the company website, customers are only able to order contact lenses. This makes insurance billing, reimbursement request, and record-keeping a bit more difficult for customers as they will need to get glasses from a different provider.
Lens.com does not take insurance, as they are considered an “out of network provider” by insurance companies.
However, customers can purchase the lenses and then submit the receipt to their insurance company for reimbursement. It would be wise to check with vision insurance providers before placing an order, to make sure reimbursement is possible.
Lens.com makes that easy to do, by providing contact information for many providers directly on the website.