JustLenses is an online provider of contact lenses, operating since 2000. The company provides access to multiple brands, styles, and types of contact lenses and can be ordered and shipped using a website ordering system. Just Lenses is known for its hard-to-beat discounted pricing, undercutting nearly all competitors in the market.
Just Lenses’ listed price is almost always lower than any competitor. This is a huge benefit for customers who are budget conscious and sensitive to pricing as a key priority.
The company has a large selection of contact lens brands and styles. Brands include Acuvue, Air Optix, Biofinity, Dailies, Proclear, ULTRA, and many others. It is easy to browse brands and products in several locations on the website.
The company offers free returns for unopened and unexpired contact lenses. Customers are asked to call and speak with a customer service representative to get an RA Number before sending products back. Because customers' prescriptions and needs may vary from year to year, the ability to return contacts that do not fit or provide accurate vision is so important, and Just Lenses gets that.
The listed price is cheap, but the company charges a $7.95 shipping fee for even one box of contacts. Rush shipments can cost even more. There is also a 6 percent handling fee charged per transaction.
Other brands like 1-800-Contacts are well known for providing free shipping, whether through discounts or a minimum order volume. Customers should add up all included charges on an order before comparing prices across the board.
The company’s website interface is outdated and difficult to navigate. The font is also small and difficult to read. It is noticeably less modern than other competitors in the space, and compared to other websites in general. Just Lenses could definitely make some investments into the site’s look and feel.
Many customers have complained that customer service reps are not helpful and there are often delays of five to seven days before an order is shipped.
With other companies like Lens.con offering 24/7 customer support, this is something Just Lenses could improve to be more competitive in the market and support customers more effectively.