Firmoo Optical offers glasses for adults and kids. The online eyeglass retailer was founded in 2009 and only sells its self-branded glasses. The site offers over 800 styles to choose from.
The highest priced prescription eyeglass frames on firmoo.com are $39, and that is including standard index 1.50 lenses. If you do need extra lens coatings or upgraded lenses, it will cost more.
New customers qualify for a $4.95 pair of glasses with single vision 1.50 index lenses. The discounted pair has to be chosen from a special page, and if you need upgraded lenses, you can still get a discount, but there will be additional prices for different lenses.
If you have at least 100 Instagram followers, you may even qualify for a $1 first pair.
U.S. customers can get free shipping for orders over $39 with the code FREESHIP. Just remember that if your order costs less than $39, you will also have to pay for shipping:
• $5.95 for standard shipping (6-10 business days)
• $12.95 for express shipping (5-7 business days)
One benefit of the Firmoo website is that each pair of glasses has its own product review section, so customers can see additional photos of people wearing the glasses and share a first-hand product review or upload a photo with each pair of eyeglasses.
Customer service is available via phone, email, live chat, and Facebook. Phone support is daily 7 a.m. to 5 p.m. Pacific, and live chat is available daily from 7 a.m. to 6 p.m.
Firmoo offers a 3-month warranty on defects on its eyewear. It doesn’t cover customer damage or wear and tear. However, if they are damaged in shipping, you can either get a full refund or have them replaced.
Each online glasses order is eligible for a one-time exchange/return. Shipping fees apply.
It can take a little while for your Firmoo Optical glasses to be delivered after you complete the ordering process.
Packages are only shipped after a processing time of 2–11 business days. The more complex your lenses are, the longer it will take.
After you place your order, it will take a couple of weeks before you get them.
While Firmoo offers an online try-on by uploading your picture, this isn’t really a good indicator of size. But, you can always return your glasses within 30 days if they don’t fit.
Users can cancel their order before it starts processing. However, as Firmoo glasses are made to order, cancellations requested after it starts processing, then there is a $4.95 fee.
Firmoo doesn’t accept any vision insurance plans for payment. If you want to use your insurance benefits to purchase glasses at an online optical store, you may want to look for another place to shop.
Amy Christian Las Vegas, NV
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