felix + iris

• Free Shipping and Free Returns
• Glasses for the Whole Family
• Quality Materials
• Prescription Lenses
• Lens Coatings
• Free Frame Adjustments
• Simple Pricing
• The Fit Kit
• Glasses Measurements

Free Shipping and Free Returns

Shopping for prescription glasses online can be risky. No matter how hard you try to ensure that all of the information you provide will produce the perfect pair of glasses, there is always a possibility that the eyeglasses will not work for you. In order to avoid frustrations with customers, felix + iris provides customers with free shipping and returns when they purchase eyeglasses online. This simple detail in the felix + iris business builds trust with eyewear customers.

Glasses for the Whole Family

Whether you are looking for men's glasses or women's glasses, felix + iris has the pair for you. You can quickly target a pair that you might like by using the "my style" feature of the felix + iris website. It will help you filter through the collections available online to help you find the perfect pair of glasses for you.

Quality Materials

felix + iris focuses on the details. Each pair of the company’s glasses is made with the best of materials:

• Frames — felix + iris frames can be made of acetate, stainless steel, titanium, or TR-90 depending on the needs of each individual customer. The high-end cellulose acetate frames make an excellent choice for those that experience sensitive skin. The stainless steel frames are sleek, modern, and durable and can be made with matte or polished finishes. The hypoallergenic titanium frames are built for wear and tear and are super lightweight. Most styles come with nose pads for extra comfort. TR-90 frames are made from a combination of metal and plastic and flex and bend to the face shape of the wearer. They make an excellent choice for those who are known for sitting on their glasses.
• Lenses — felix + iris lenses are made from three different materials including polycarbonate, high index, and CR-39. The polycarbonate lenses are the most durable, the lightest, and the thinnest lenses provided by felix + iris. The high index 1.67 and 1.7 lenses are made for prescriptions stronger than SPH+/- 4 and/or CYL +/- 2. The lenses are thinner and lighter than most plastic lenses helping to decrease what is known as the "coke bottle" effect. CR-39 lenses are used when people order non-prescription eyeglasses.

Prescription Lenses

After selecting the frames that you would like for your glasses, felix + iris has a number of prescription lens options in order to fit your specific needs. The following options are available for prescription lenses:

• Single vision prescription — If you are looking for lenses to correct farsightedness or nearsightedness, the single vision prescription lens is for you. This lens has one prescription throughout the entire surface of the lens.
  Progressive — Progressive lenses are a combination of three lenses helping with up-close, intermediate, and far-away sight. Unlike bifocal and trifocal lenses, the progressive lenses do not have a visible line through the lens.
• Bifocal — If you struggle with both nearsightedness and farsightedness, the bifocal is a great lens for you as it is segmented into both types of lenses. A line is visible where the lens is split.
• Trifocal — Similar to bifocals, trifocals are split lenses that help individuals who struggle from nearsightedness and farsightedness. The difference is that there is a third segment to these glasses to help people with their intermediate vision. Lines are visible between each of the three different parts of the lens.
• Readers — Reading glasses lenses are made to help magnify your near vision. Prescription reading lenses can be designed in order to target each of your eyes individually. Customers should be able to comfortably read their favorite book without experiencing eye strain.

Lens Coatings

Digital eye strain can be caused when individuals look at a screen for long periods of time. Other eye strain can occur when people experience sensitivity to the sun. Straining can also occur when eyeglass lenses become scratched and vision therefore impaired. felix + iris offers a number of lens coating options to ensure that eyeglasses and sunglasses maintain spotless lenses while protecting the users’ eyes from natural and man-made elements. The following options are free of charge with the order of a pair of glasses:

• Anti-reflective — The special felix + iris formula helps reflect light away from the eye and reduce glare when driving or looking at a computer screen.
• Scratch-resistant — This coating helps prevent excessive wear and tear.
• UV protection — The light-blocking UV coating works to block harmful rays from the sun and prevent possible vision problems.

Free Frame Adjustments

Though built for durability, it is possible that your pair of glasses form felix + iris may need adjustments made to the frame in the future. If you ever feel that this is necessary, felix + iris offers free adjustments to make sure that your glasses fit you perfectly.

Simple Pricing

To maintain consistency, the felix + iris website provides simple and transparent pricing for all of its merchandise making shopping for glasses online easy:

• Single vision glasses — $119 per pair of glasses
• Progressives — $299 per pair of glasses
• Bifocals — $249 per pair of glasses
• Readers — $89 per pair of glasses

The Fit Kit

Once you have looked through the pairs of glasses available online, you can request to have a fit kit sent to you which allows you to try on your favorite pairs of glasses before purchasing. This kit includes four pairs of glasses for you to try on. Once you have taken a look at them and decided which pair/pairs you would like, you are asked to follow specific instructions in marking up the glasses, helping the felix + iris team to build the perfect pair of glasses for you. After marking up the pair and sending them back (on felix + iris's dime), you can get back online to begin the simple ordering process. With most of your information already available online from when you requested the fit kit, ordering glasses will take just a few minutes.

Glasses Measurements

One risk of buying glasses online is making sure that you get the right size frame. felix + iris sells three different sizes in order to cater to the needs of each customer. The sizes include narrow, medium, and wide fit frames. The narrow frame have a lens diameter less than 50mm. The medium frame has a lens diameter ranging from 50mm–54mm. The wide frame has a lens diameter of 55mm and up.

As you prepare to buy glasses online, it is important to know how wide or narrow your head is as well as your pupillary distance. This usually takes place in eye exams with your optometrist, but can be found by using a basic list of instructions found on the felix + iris website. Once you know the size of frame that you will need, you will need to identify what size nose bridge you will need. If you have a 15mm–17mm nose bridge measurement, you will be looking for glasses with a narrow bridge. If your nose bridge measures between 19mm–21mm, you will want to look for a wide bridge.

• Shipping Delays
• Holiday Closures

Shipping Delays

One challenge that consumers have mentioned with felix + iris is the occasional delays in shipping. Some people have waited for a number of weeks before reaching out to felix + iris customer service to see what happened to their order. Once brought to the attention of customer service, each order has been dealt with professionally, but it has caused mild frustration to some customers whose orders get "stuck" during the mailing process due to what appears to be an internal error.

Holiday Closures

Some consumers have ordered new pairs of glasses for gifts during the holiday season but have not received them on time. This has been attributed to felix + iris closing for various days during the holiday season or struggling to ship products out during this time.