Founded in 2014 by husband and wife Randy and Angie Stocklin, felix + iris hit the online prescription eyeglasses industry running. After working extensively with Readers.com, the felix + iris team wanted to change the online prescription eyeglasses shopping experience by creating a platform where customers could view numerous types of eyeglasses and sunglasses and have personalized pairs sent to their homes.
felix + iris is committed to keeping pricing low, personalizing each customer service interaction, and paying attention to even the smallest details. Whether you have a wide, tall, thin, or short face, felix + iris has online prescription eyeglasses and sunglasses options for you.
Shopping for prescription glasses online can be risky. No matter how hard you try to ensure that all of the information you provide will produce the perfect pair of glasses, there is always a possibility that the eyeglasses will not work for you. In order to avoid frustrations with customers, felix + iris provides customers with free shipping and returns when they purchase eyeglasses online. This simple detail in the felix + iris business builds trust with eyewear customers.
Whether you are looking for men's glasses or women's glasses, felix + iris has the pair for you. You can quickly target a pair that you might like by using the "my style" feature of the felix + iris website. It will help you filter through the collections available online to help you find the perfect pair of glasses for you.
felix + iris focuses on the details. Each pair of the company’s glasses is made with the best of materials:
After selecting the frames that you would like for your glasses, felix + iris has a number of prescription lens options in order to fit your specific needs. The following options are available for prescription lenses:
Digital eye strain can be caused when individuals look at a screen for long periods of time. Other eye strain can occur when people experience sensitivity to the sun. Straining can also occur when eyeglass lenses become scratched and vision therefore impaired. felix + iris offers a number of lens coating options to ensure that eyeglasses and sunglasses maintain spotless lenses while protecting the users’ eyes from natural and man-made elements. The following options are free of charge with the order of a pair of glasses:
Though built for durability, it is possible that your pair of glasses form felix + iris may need adjustments made to the frame in the future. If you ever feel that this is necessary, felix + iris offers free adjustments to make sure that your glasses fit you perfectly.
To maintain consistency, the felix + iris website provides simple and transparent pricing for all of its merchandise making shopping for glasses online easy:
Once you have looked through the pairs of glasses available online, you can request to have a fit kit sent to you which allows you to try on your favorite pairs of glasses before purchasing. This kit includes four pairs of glasses for you to try on. Once you have taken a look at them and decided which pair/pairs you would like, you are asked to follow specific instructions in marking up the glasses, helping the felix + iris team to build the perfect pair of glasses for you. After marking up the pair and sending them back (on felix + iris's dime), you can get back online to begin the simple ordering process. With most of your information already available online from when you requested the fit kit, ordering glasses will take just a few minutes.
One risk of buying glasses online is making sure that you get the right size frame. felix + iris sells three different sizes in order to cater to the needs of each customer. The sizes include narrow, medium, and wide fit frames. The narrow frame have a lens diameter less than 50mm. The medium frame has a lens diameter ranging from 50mm–54mm. The wide frame has a lens diameter of 55mm and up.
As you prepare to buy glasses online, it is important to know how wide or narrow your head is as well as your pupillary distance. This usually takes place in eye exams with your optometrist, but can be found by using a basic list of instructions found on the felix + iris website. Once you know the size of frame that you will need, you will need to identify what size nose bridge you will need. If you have a 15mm–17mm nose bridge measurement, you will be looking for glasses with a narrow bridge. If your nose bridge measures between 19mm–21mm, you will want to look for a wide bridge.
One challenge that consumers have mentioned with felix + iris is the occasional delays in shipping. Some people have waited for a number of weeks before reaching out to felix + iris customer service to see what happened to their order. Once brought to the attention of customer service, each order has been dealt with professionally, but it has caused mild frustration to some customers whose orders get "stuck" during the mailing process due to what appears to be an internal error.
Some consumers have ordered new pairs of glasses for gifts during the holiday season but have not received them on time. This has been attributed to felix + iris closing for various days during the holiday season or struggling to ship products out during this time.