1-800-Get-Lens

• Return Policy
• Simple Ordering and Reordering
• 24/7 Customer Service
• Buy More, Save More Option
• Name Brands

Return Policy

1-800-Get-Lens has a very simple and generous return policy. Not only does it offer free shipping on all returns in the United States, but it also allows unlimited returns on unopened boxes of contacts forever, meaning even if you’ve had them for a long time and end up not needing them, you can still return them.

With glasses, you are given a 30-day window to try them out and see how you like the fit. If you are not satisfied, you can get a free shipping label to send them back. With both glasses and contacts, 1-800-Get-Lens offers a 100 percent money-back guarantee.

Simple Ordering and Reordering

On 1-800-Get-Lens’ website, you can order contacts or glasses in about five minutes. All you need is a prescription from your eye doctor or the box with your contact lens prescription on it. Once you provide that information, you are ready to order your contacts, and the company takes care of the rest. 

As a perk, returning customers can simply reorder from a previous prescription, and can even set up recurring email reminders, so you never have to keep track of when it’s time to order contacts again. 

24/7 Customer Service

1-800-Get-Lens’ customer service representatives are available via phone, email, or live chat around the clock, so even if you remember to place your order late at night or early in the morning and have questions, you can get the help you need.

Buy More, Save More Option

On top of the discounts already offered by 1-800-Get-Lens, you can also save even more by buying your contacts in bulk as a year’s supply. With this option, you also get a free contacts' case.

Name Brands

1-800-Get-Lens offers a large number of name brands for both contacts and glasses. These include Johnson & Johnson, Oakley, Air Optix, Ray Ban, and many more. The company also has a selection of sunglasses available, also from popular brands.

• Insurance
• Product Pages

Insurance

We can’t find any information indicating that 1-800-Get-Lens partners with any insurance networks, so likely, it’s services would be out of network. That being said, you may have options for getting reimbursed through your insurance if you purchase glasses or contacts from 1-800-Get-Lens, depending on your policy. 

Product Pages

Some of 1-800-Get-Lens’ product pages don’t have any content on them, making its website more difficult to navigate and decreasing the quality of the user experience because it takes longer to find what you are actually interested in.