LifeSpan is a fitness equipment company based in Utah and founded nearly 20 years ago. Equipment includes cardio equipment, home workplace, and commercial lines. Prices average $700–$2,000, and include innovative features, safety components, and fit a variety of customers needs for working out at home or at the gym.
Consistently winning awards and receiving industry recognition from Runner’s World, Health Magazine, and Treadmill Doctor, LifeSpan is a newer player in the fitness equipment space, compared to other industry leaders like NordicTrack, but has a strong reputation of its own and comparable pricing.
The desk bikes and desk treadmills are innovative and functional for those now working from home. For individuals and families unable to make it to a gym or wanting to get a quick boost of energy without leaving home, LifeSpan products are useful, functional, and can provide access to working out with less hassle.
LifeSpan equipment has technology innovations on higher-end models, like Bluetooth speakers, heart rate sensors, a large and easy-to-use console, and IntelliGuard (a patented safety feature). Conversely, LifeSpan has phased out inclusion of less critical add-ons, like USB ports.
To prevent injury or accident, LifeSpan includes a safety feature, Intelli-Guard, which automatically turns off the machine when a user stops walking for 20 seconds. This is extremely useful to prevent negative outcomes for customers, and keep the equipment intact and functioning properly. Some users have expressed confusion initially when the equipment turns off, but LifeSpan provides an FAQ section to explain various functions, including Intelli-Guard.
There are customer complaints of products malfunctioning or becoming defective and issues especially with the control board. This is a red flag, for sure, and should be carefully evaluated before purchasing.
From reviews, customers note that LifeSpan will send out a technician if there is an issue, as long as the product is under warranty. The warranty includes lifetime on frame and motor, five years on equipment parts, and one year on labor/technician. Multiple reviews complain of the control board going out. If this happens on the warranty’s watch, customers will be taken care of, but afterward may present some challenges. However, even up-and-coming brands like Peloton also have their own customer service issues, especially when facing rapid growth and building out infrastructure while meeting customer demand.
Most newer products with higher end technology perks haven’t been on the market long. The same is true for LifeSpan, meaning that there is a lack of track history as to various features holding up over time.
Bad reviews are, on average between 10 percent to 20 percent of overall reviews. Customer’s reviews in regards to customer service are polarized, either very good or very poor.
Competitors like NordicTrack, Peloton, or LifeFitness, may have better return policies or warranties and retail locations to test out products. This can put LifeSpan at a bit of a disadvantage, as it doesn’t have the geographic presence or resources to compete evenly.