Infusionsoft fills a niche needed for small businesses. They offer a complete CRM package and email/social media marketing tools for small businesses. Their customer service is friendly and their website is clean. The site does not fully explain all of their features and pricing is only obtained through a consultant. Infusionsoft is entrepreneurial minded and innovative in their offerings. They are based in Arizona and boast over 24,000 active customers.
Infusionsoft offers tools for small businesses to have a full featured CRM and automated marketing program. Infusionsoft brings the highest levels of technology, customer service and friendly CRM and marketing tools to small business.
Infusionsoft works to give small business the service and tools which were previously only available to the largest companies and it is evident in how the company interacts via its website and via their customer service consultants.
As would be expected, Infusionsoft maintains robust social media accounts giving relevant and pertinent information to their customers and those looking for tips in email and social media marketing. Several of the YouTube videos are about one year old, they are relevant. Content is not as frequently uploaded onto YouTube as the other social media channels.
Infusionsoft has multiple ways to contact representatives - via phone, online chat or web form, making it easy to receive assistance.
One can manage their campaigns by using Infusionsoft's full-featured mobile app.
Infusionsoft's features are not fully explained online and to get full descriptions, one must request information from a consultant, which took some time to receive.
Products are presented piece in many ways (3rd party applications like GroSocial and PlusThis), making the product more expensive than it appears upfront. Paying more for social media sharing and surveys doesn't make a lot of sense when other companies offer these services integrated with their products.
Infusionsoft does not currently offer a free trial for their services and is more expensive than their competitors.
They are great for small businesses, but for bigger businesses they just aren't able to keep up and things get messy