Constant Contact started as "Roving Software" in 1995 and today has become one of the most trusted email marketing providers, passing 50,000 customers by 2005. It is focused on and committed to helping nonprofits and smaller businesses succeed in reaching their full potential.
Constant Contact provides email newsletter services, surveys, events, Facebook promotions, and online listings. Companies that are not sure how to proceed in their market can work with Constant Contact to figure out their business's best marketing strategy.
Endurance International Group acquired the company in 2016, and ever since, its mission has been simple: "help small businesses navigate the promise, power, and potential of the web." This review primarily covers Constant Contact's 60-Day Free Trial; consumers interested in learning more about paid subscription options are encouraged to directly contact the company.
Constant Contact is competitively priced in the market and offers services based upon your company's size. Additionally, they offer a 100% money-back guarantee (within 30 days of signing up) and a generous 60-day trial. Their templates not only support up to 50 MB of user image hosting, but they are also mobile-friendly, meaning customers can reach customers of their own almost anywhere. Users can also gain access to Constant Contact's vast image library.
The various basic pricing options are as follows (customers can upgrade to the Email Plus plan at affordable prices):
List sizes that are greater than 10,000 are automatically upgraded to the Email Plus plan.
Customers may also qualify for a 10 percent discount on these prices with the 6-month prepaid option. However, there is a 15 percent discount with the 12-month prepaid option.
Constant Contact offers real-time analysis of your digital campaigns and many tracking features. These tools are easy to use and put users in charge of creating effective and powerful digital marketing campaigns.
The company also features a variety of learning tools on their website. Constant Contact hosts several in-person and free seminars and webinars across the country to acquaint users with their products. And Constant Contact maintains its own social media accounts, allowing customers to easily interact with the company and stay privy to upcoming changes or updates.
Most companies take advantage of donations for tax purposes, but Constant Contact seems to take charity and community giving to a different level. Other than annual charity auctions, yearly corporate donations of over $150,000, and employee-level community service, the company offers free accounts for youth-focused nonprofits. Additionally, all nonprofits qualify for special discounts.
Some of Constant Contact's features are add-ons, which raises the price of the services. Customer service agents felt more like salespeople and were determined to get a sale rather than answer questions during two of three interactions reported by our review team. Phone support is also only available during business hours, so customers running weekend campaigns will have to wait until the following Monday if they run into any problems.
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