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Paul Davis Restoration

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LAST UPDATED: October 27th, 2023

Founded in 1966, Paul Davis Restoration is a full-service property emergency service and restoration provider with more than 300 independently operated and owned franchises throughout the United States and Canada. 

Property damage can be devastating for a family or business and restoration or reconstruction of properties can be complex. Paul Davis Restoration strives to streamline restoration and reconstruction services by providing multiple services through one point of contact, cutting costs, and minimizing disruption. 

The company's residential and commercial restoration services include the following:

  • Water and flood damage restoration
  • Fire and smoke damage restoration
  • Wind and storm damage restoration
  • Trauma and biohazard clean up
  • Mold remediation
  • COVID-19 services

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The Good

  • Emergency Response
  • History of Innovation
  • Quality Assurance Department
  • Training and Certifications
  • Commitment to Sustainability

Emergency Response

In cases of property damage, timely remediatory action by a restoration company is critical. All Paul Davis Restoration franchisees are ready to respond to crises through their 24/7 hour services. The company promises to have a first contact within 30 minutes and arrive at the property within hours. Once onsite, Paul Davis Restoration provides prompt assessments and immediately mitigates further damage.

History of Innovation

With over 50 years in the property damage emergency services and restoration industry, Paul Davis Restoration has provided breakthroughs in technology such as computerized estimates and new water damage assessment and monitoring technology. MICA, the company's web-based monitoring tool used in water damage reparations, takes efficient and accurate data during the drying process and makes it available for insurance clients through a simple dashboard.

Paul Davis Restoration also uses thermal imaging that assesses water damage and leaks without having to tear down drywall or pull up carpet, cutting on costs and saving time. This technology is also used to provide more photographic evidence and justification of repairs to insurance adjusters. Generally, damaged soft content items such as clothes, blankets, and leather goods have been cleaned through dry cleaning. Paul Davis Restoration avoids the dry cleaners with its cost-efficient advanced washing systems that use effective, environmentally friendly detergents to restore food-grade quality clean items. 

Quality Assurance Department

Reputable property emergency service and restoration companies will work closely with insurance companies on a client's behalf, reducing stress in a difficult situation. Paul Davis Restoration has a Quality Assurance Department staffed with experienced restoration insurance professionals that provide clients assistance in collecting data, writing and reviewing estimates, and negotiating with insurance adjusters.

Training and Certifications

Clients who select Paul Davis Restoration as their property emergency service and restoration company have the reassurance that their property is in experienced hands. To ensure the highest standard of quality service, Paul Davis Restoration franchise technicians must complete training through IIRC (Institute of Inspection, Cleaning, and Restoration Certification) courses. Paul Davis Restoration's training facility, located at its headquarters in Jacksonville, Florida, provides the best-in-class training through its IIRC approved "flood" house, training modules, and various restoration courses.

Commitment to Sustainability

Paul Davis Restoration uses green cleaning products. The restoration and reconstruction company is dedicated to reducing its environmental impact by using more natural ingredients. Property owners concerned with the cleaning products' contents can check out Paul Davis Restoration's ingredient disclosure statement to learn more. 

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The Bad

  • Preferred Vendor Program

Preferred Vendor Program

It may not be in a property owner's best interest to use their insurance company's preferred providers when selecting a property emergency service and restoration company. Insurance companies want clients to use preferred providers because the insurance company has special pricing arrangements with preferred providers. 

As a preferred provider, the restoration company will try to keep the prices low to maintain the partnership. This pricing arrangement may affect the amount of work and money a client gets in their insurance claim. Paul Davis Restoration has a national business development team that works to become preferred vendors with insurance companies.

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The Bottom Line

Paul Davis Restoration has fifty years of experience in the property emergency services and restoration industry. Through its history of innovation and state-of-the-art training certifications, clients have the reassurance that their property will be minutely taken care of from the assessment through its restoration or reconstruction. 

Paul Davis Restoration takes additional stress off of a client by working with insurance companies on clients' claims and providing multiple services through one contact point. We recommend asking if Paul Davis Restoration is a preferred provider with a client's insurance company and how that may affect a claim before hiring.

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Star Rating

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4.3

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99 Reviews

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5 grade

68%

4 grade

11%

3 grade

8%

2 grade

3%

1 grade

10%

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Talia Dodd

We had a water line break and flood our laundry room 3 days before I was induced with twins. Paul Davis came out very quickly to help mitigate the flooding and start the demo/clean up. Unfortunately we had to leave our house and stay somewhere else. We weren’t able to come home until a little over a week later and the laundry room was still demolished. The repairs hadn’t been done yet. This is where the ball was dropped big time. Repairs/Rebuild wasn’t started until over a month later. There was a massive gap in our exterior doorframe, about 3 inches, where mice we’re coming through and getting into our house. I was very upset especially because we had newborns in the house. Several phone calls and emails later we finally had someone come out and look at the house for the repairs. Our water line break was 7/7/19 and repairs didn’t even start until after 8/14/19. It was absolutely unacceptable.

3 years ago

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Tracee Salt Lake City, UT

Experience has been a huge headache that I have ended having to manage and take extra effort in order to get any progress made in getting a simple job completed. It's not yet completed. I have had to take a lot of time out of my work day in order to get any kind of answer or progress on getting the job completed. Flooring was installed over pieces of cardboard that were on the floor and I've had no bathroom sink and not able to use my bedroom for 2 months now.

3 years ago

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Reply from Paul Davis Restoration

Tracee, I'm really sorry that your experience has been frustrating. We have been working through a backlog of jobs with COVID pausing everything for two months and it's just been crazy. But I'm really sorry that this hasn't run more smoothly. I'd love to chat and see if there's anything that I can do at this point to help resolve the situation. Our goal is to do great work and have happy customers.

Sep. 2nd, 2020

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Larry

They didn't put the flooring that we requested and agreed upon because they hadn't ordered in time. The job they did on the kitchen floor is pathetic. It sticks up all over the place with the tiling. It's about the worst tiling job you could imagine. The cleanup was good initially, but the work afterwards was poor. Made a mess in the house. Poor clean up.

3 years ago

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Fran Resinger

I wouldn't leave any star's but you have to. The clean up crew were great. It was the sub contractor Scott that I would never let come to my home Ever!!! He left paint on all light and plug outlets on light fixtures and bathroom cabinet's. When he did sanding instead of closing doors he left them open and everything in the utility room was filled with dry wall dust. It took me 2 weeks to wipe down everything. If it wasn't for Dustin M who came and painted and cleaned the paint up that Scott got all over.

3 years ago

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Reply from Paul Davis Restoration

Fran: I'm really sorry that you had a poor experience with one of our subcontractors. That's never good. We work hard to vet them and most we have used for years and years. Although once in a while there's a hiccup. I'm glad that Dustin was able to get everything squared away for you although I'm sorry that it took longer and was frustrating along the way. Thank you for letting us get it all fixed up for you.

Sep. 2nd, 2020

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Tami Endow

Only one dept treated me right...the first. Billing has double billed me, replacement of sheetrock forgot me for two weeks, carpeting 4 weeks and they had to come back because they forgot tack strip. Oh yes gas left for extra 1.5 days missed my appt. Ozone machine he forgot to deliver to my house. Garage stink like cigarette smoke. Unpacking...can't find hardware. Blew breaker on freezer lost food....want me to go on?

3 years ago

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Jennie Peterson

Unsatisfied has to end up firing them because they were so horrible. Months went by our project didn't get done and I believe they were ripping our insurance company off and taking a huge profit making us choose cheap products to guarantee they made $

3 years ago

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Reply from Paul Davis Restoration

Jennie: Something certainly sounds really off here. I'm really sorry that things moved slowly and you were frustrated. We have been grappling with COVID issues which has slowed everything down and frustrates us as well. Regardless, I'm really sorry that it was so frustrating. We are always working to improve, especially during difficult times like these.

Sep. 2nd, 2020

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Anonymous

The work has been very slow. Complete lack of communication with the homeowner. Total disregard for my home and the work performed has been shotty.

3 years ago

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Stacia Covington Ogden, UT

Poor project management. Lack of communication. Poor work quality.

3 years ago

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Reply from Paul Davis Restoration

Stacia, I'm sorry that you had a poor experience with us. I'd love to connect sometime to get more details so that I can figure out where things went wrong and we can work to improve our processes and even more consistently have happy customers.

Sep. 2nd, 2020

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J

No communication, inconsistent, created more issues then were there originally.

3 years ago

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Rich Skaggs Layton, UT

They never showed up or took care of anything.

3 years ago

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Reply from Paul Davis Restoration

Rich: I'm sorry that things fell through. I'm not sure what happened but if you still need any assistance, please reach back out. We'd love to take care of whatever disaster you're dealing with.

Sep. 2nd, 2020