Cigna vs MetLife

Alice Stevens
Alice Stevens | Senior Editor

If you're looking for group disability coverage to offer employees, MetLife and Cigna are both good options. Both companies offer short-term and long-term disability insurance. Cigna offers a few more support programs to assist employees through recovery like case management. However, if you're interested in salary continuance programs or administration service only, MetLife is the better option.

Cigna logo
#3 Cigna
7.2 Overall Score
3.2
starstarstarstar_halfstar_border
(11)
MetLife logo
#8 MetLife
Insufficient Reviews
0
starstarstarstarstar
(0)

Overview

Cigna

MetLife

Time In Business
Time In Business
228 Years
152 Years

Ratings

Cigna

MetLife

Overall Score
Overall Score
7.2 of 10
2.4 of 10
Review Score
Review Score
3.2
starstarstarstar_halfstar_border
0.0
starstarstarstarstar
Value for Money
Value for Money
2.7
starstarstar_halfstar_borderstar_border
0.0
starstarstarstarstar
Quality of Product or Service
Quality of Product or Service
2.6
starstarstar_halfstar_borderstar_border
0.0
starstarstarstarstar
Customer Service
Customer Service
2.6
starstarstar_halfstar_borderstar_border
0.0
starstarstarstarstar
Company Trustworthiness
Company Trustworthiness
2.6
starstarstar_halfstar_borderstar_border
0.0
starstarstarstarstar
Likely to Recommend
Likely to Recommend
4.9 of 10
0.0 of 10

Reviews

Cigna

MetLife

Number of Reviews
Number of Reviews
11
0
Review Breakdown
Review Breakdown
3.2
starstarstarstar_halfstar_border
5 star
27%
4 star
27%
3 star
9%
2 star
9%
1 star
27%
0.0
starstarstarstarstar
5 star
0%
4 star
0%
3 star
0%
2 star
0%
1 star
0%

Reviews for Cigna

Helpful Favorable Review

starstarstarstar_borderstar_border

Myken

January 17th, 2021 Salt Lake City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

We have Cigna insurance through my husbands employer. I do like how helpful they have been when I've called with questions or concerns. I don't like that they aren't accepted at the facilities closest to me or that they force me to fill prescriptions through their Home Delivery Pharmacy.


Helpful Critical Review

starstar_borderstar_borderstar_borderstar_border

Dezarre Davidson

January 17th, 2021 Chesapeake, VA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Cigna have been very difficult to work with. They use too be helpful now they are just added stress when you are client that need the assistance. I have had doctors more than one to indicate my medical condition that they already been paying me one for over 15 months I get new diagnosis added an then they denied my claim. I have appeal my claim server also times still out of work and they decided not to continue to pay me on my claim. If they don’t want to go by what your doctor or doctors are sending in then they need to provide doctors for their clients to see then. Cause they basically saying the doctors you see is not good enough for them. They need a better medical board review panel.


Reviews for MetLife

Helpful Favorable Review

None Available

Helpful Critical Review

None Available

The Final Word

MetLife's group short-term and long-term policies offer incentives for returning to work and allow employees to adjust benefit periods when signing up. For employers looking for other options, MetLife also offers salary continuance and administrative services only. It has separate products and services to support healthy living at work.

Cigna also offers group short-term and long-term disability. Its policies include vocational and active case management to support employees as they recover. Policyholders can also benefit from participation in Cigna Healthy Rewards® discount program, My Secure Advantage™, and Life Assistance ProgramSM.

Cigna Healthy Rewards® offers access to discounts on products and services that support health.

The My Secure Advantage™ program offers 30 days of free financial planning and 25 percent discounts on tax preparation and attorney fees.

The Life Assistance ProgramSM offers access to in-person counseling services, 30 minute legal or financial consultations, and 24/7 phone consultations.

The breadth of Cigna's support programs for disability policyholders makes it an excellent choice for employers looking for ways to support employees through difficult times. If you're looking for simpler solutions, like administrative services only, MetLife is a good choice.

top choice

Cigna
View Profile