Aetna Logo
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LAST UPDATED: January 26th, 2021

Aetna is a well-established and trusted health insurer. It also offers disability insurance to small groups. Its policy features are competitive for the industry, including access to an absence management system and support resources for employees preparing to return to work. It even offers assistance with applications for Social Security Disability Insurance (SSDI).

The biggest advantage of choosing Aetna is the ability to integrate case management if you also have health insurance through Aetna.

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The Good

  • Small Group Policy Options
  • WorkAbility® Absence Management System
  • SSDI Application Assistance
  • Health and Disability Case Management Integration

Small Group Policy Options

Aetna offers short- and long-term disability insurance to small group employers. These policies include several perks, like professional consultation, employee access to a Behavioral Health Unit (BHU), and vocational rehabilitation consultants.

The support available to employers and employees as they address disability and recovery is common for the industry.

WorkAbility® Absence Management System

Employers also benefit from Aetna's WorkAbility® Absence Management System. Through the online portal employers can manage employee absences. Specific functions and features of the system are not available online.

SSDI Application Assistance

Aetna also offers free assistance to employees applying for Social Security Disability Insurance (SSDI) benefits. If a hearing is required, the insurance company reimburses the fees for representation. This assistance helps you access additional help and support as you recover from disability.

Once you receive SSDI benefits, you'll have to reimburse Aetna for any overpayment of insurance benefits.

Health and Disability Case Management Integration

If your employer offers both disability and health insurance through Aetna, you can benefit from having a single case manager for the health plan and disability aspects of their case. The ability to work with one point of contact is convenient and helps reduce communication stress.

The integration program is HIPAA-compliant.

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The Bad

  • Undisclosed Individual Disability Insurance Options
  • Insufficient Customer Reviews

Undisclosed Individual Disability Insurance Options

While Aetna offers great information about its group disability insurance offerings, it either does not carry or does not disclose disability insurance policies available to individual buyers.

If you're buying a disability insurance policy for yourself, you may need to consider other disability insurance companies.

Insufficient Customer Reviews

Best Company has not received many Aetna disability insurance reviews. Aetna's low review count on BestCompany.com makes it difficult to have insight on the customer experience with disability insurance. 

However, Aetna is a well-known company and has established itself as a reliable health insurer. Its user star-rating in health insurance is high for the industry.

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The Bottom Line

Since Aetna has an insufficient number of reviews on BestCompany.com, we can't make a recommendation based on the customer experience. However, Aetna is a reputable company with competitive offerings.

If you're trying to insure a small group, Aetna is worth investigating further.

However, if you're buying your own policy, you may need to find another disability insurer.

View Best Disability Insurance Companies

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