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Byram Healthcare

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LAST UPDATED: January 15th, 2024

Byram Healthcare was founded in 1968 and (as of 2017) is owned by Owens & Minor, a global healthcare services company that seeks to close the gap between healthcare professionals and individuals in their home. Byram Healthcare delivers healthcare products and services, and specifically offers a wide selection of diabetes supplies that can be ordered online and shipped directly to you.

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The Good

  • Wide Range of Products
  • Helpful Product Filter
  • Diabetes Facts and Education
  • Continuing Education Courses

Wide Range of Products

Byram’s inventory of diabetes products includes the latest technology in the industry, designed to help you manage your diabetes and understand your glucose levels. With over 50 available products, Byram Healthcare hopes to be your one-stop shop for diabetes care.

The company sells all of the following products, and multiple versions/brands of many of them:

  • Test strips
  • Blood glucose meters (BGMs)
  • BGM accessories
  • Continuous glucose meters (CGMs)
  • CGM accessories and related items
  • Sensors for CGMs
  • Transmitters for CGMs
  • Infusion sets
  • Lancets and lancing devices
  • Insulin pumps and related items
  • Reservoirs and cartridges

These products come from an array of well-known brands, including the following:

  • Accu-Chek
  • Ascensia
  • Contour/ContourNext
  • Dexcom
  • Embrace
  • Eversense
  • FreeStyle
  • Guardian
  • Ketostix/Keto-Diastix
  • MediSense
  • MiniMed
  • OmniPod
  • OneTouch
  • Precision

Helpful Product Filter

We found Byram Healthcare’s product filter feature to be easy to use and superior to that of some of its competitors. You can filter by product, brand, manufacturer, or feature on the company’s website, and you can clearly see all the options and how many products are nested in each filter without having to do any searching or navigating from page to page.

Diabetes Facts and Education

To better help you or your loved one better understand a diabetes diagnosis, Byram Healthcare has dedicated a page of its website to answering a lot of common questions about the disease and educating you about relevant facts and key terms.

This section of the website also includes helpful information like healthy goals and target blood pressures to aim for, the amount of exercise people with diabetes should do weekly, the value of annual eye exams for those with diabetes, and much more. If you are new to the world of diabetes care, this page could be a great resource to you.

Continuing Education Courses

Byram Healthcare offers a number of continuing education courses that are meant for nurses, case managers, social workers, certified diabetes educators, and registered dieticians. These courses consist of one hour of continuing education credit, and when applicable, you can receive certificates for more than one profession or credit, in more than one state.

As far as courses specifically related to diabetes care, Byram Healthcare offers all of the following:

  • Essentials of Diabetes Care
  • Insulin Pump Therapy
  • Managing Gestational Diabetes Mellitus
  • Managing Treatment Adherence Issues in Diabetes
  • Type 1 Diabetes: A Review of Current Management Strategies
  • Type 2 Diabetes: Current Management Strategies
  • Continuous Glucose Monitors: State of the Art in Diabetes Care
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The Bad

  • Customer Service
  • Pricing Not Listed

Customer Service

Quite a few Byram Healthcare customers have complained about slow response times and general lack of helpfulness on the part of Byram’s customer service team. They have said that the company doesn’t have a sense of urgency, and some have complained that they’ve gone weeks without necessary supplies because they couldn’t get in touch with anyone at Byram. 

Pricing Not Listed

While Byram Healthcare has a robust product line and a nice filtering system on its website, the company does not actually provide any prices on its site. If you want to know how much things actually cost, you’ll have to request that information by filling out a contact form and listing your questions about pricing in a short paragraph.

This is somewhat of a hassle, and Byram could be more transparent with its pricing to make it easier on customers to compare pricing with other diabetes supply companies. Unfortunately, we are unable to say whether Byram is more or less affordable than its competitors.

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The Bottom Line

Byram Healthcare has a helpful website and a robust inventory of diabetes supplies that you can have shipped directly to your door. 

The company does have some customer service complaints, and its pricing is not readily available, which makes it difficult for us to compare Byram to its competitors in terms of affordability.  

View Best Diabetic Supplies Online Companies

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Joe Giordano Denver, CO

Don't have high expectations for customer service, and don't think they care about their patients. Even when it's their mistake. I had the absolute worst customer service from this company. I refilled my order, Received the incorrect product. But the packing slip was correct. But the product was wrong meaning someone in shipping has no attention to detail, or just cant read. Shipping on my order refill was fast. Placed the order on a Thursday morning and received Friday (the next day). I returned home from work to open my package and discover the wrong item was sent. I tried to contact Byram and their offices were closed. So I had to go without my prescription. Contacted them first thing Monday morning and I was told they will get it corrected and I will have a new tracking number by the end of day. I never received that so Tuesday I had to call again. Tuesday I was told the same thing and yet again had to call Wednesday morning. This time I was not as understanding as the two previous calls. I asked to speak with a manager and was denied that request. I was told that a manager would contact me by the end of day. As you can guess that didn't happen. So come Thursday I called again and they said the replacement was approved. now going on 6 days without my prescription. Thursday evening I received an email and text message that my order has shipped, and will be delivered Monday by 8:00 pm. This company is extremely unprofessional. I never received so much as an "I'm sorry" a call back or any communications outside of me hunting people down. They simply do not care about their customers. I've not had my prescription for 10 days now. something that my life and well being depends on. but it does not matter to them. The name of this company is so perfect. Byram.... They take care of you "By Ramming" you. There's so much more that I would love to say... But I'll save that for a "managers call"

1 month ago

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Joe Kelliher Cambridge, MA

An absolute nightmare. My order for diabetic supplies- which I need to stay alive- still isn't filled after a month, despite near daily calls for the last two weeks, waiting on hold for 20-30 minutes each time. Avoid at all cost.

5 months ago

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Justin Steele

The only reason Byram healthcare is in… The only reason Byram healthcare is in business is because some insurance companies force you to use them in order to get medical supplies. That's it. Nobody would choose to work with this company voluntarily. A little history - I've been a customer getting Dexcom G6 supplies from Byram for the past five years or so. My insurance changed this year, and they also cover supplies through Byram. Shouldn't be an issue, right? Well, I've been trying unsuccessfully now to get my insurance information changed. Their customer service agents will outright lie to you and mislead you to get you to get off the phone or chat with them. I had a woman last week take my insurance information and tell me she would update the site, since their website - for some reason - isn't letting me do this. Well, to my shock and surprise they didn't update the information and now I am left without potentially life-saving medical supplies due to their lack of concern for their customers and their incompetence. Byram Healthcare isn't only a bad company to do business with, they should be investigated for criminal negligence in the US and I will be writing my congressmen about doing just that. Avoid Byram at all costs.

1 year ago

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fred t fett jr Bedford, TX

Terrible customer service. They do not value myself as customer. Abby never returned my call and another person did not. Tool 3 phone calls to place monthly order.

4 months ago

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Andante Palo Alto, CA

Horrible! At this moment I am in a panic because, due to *multiple* repeated mixups by Byram, I have not received supplies and I have ONE INFUSION SET LEFT! I have been trying to reorder for over a couple weeks, and they keep making mistakes! Managers have apologized, but I still have not received supplies. I’m in panic mode and don’t know what to do! Shame on you, Byram, for doing this to someone dependent on you for medical supplies!

2 years ago

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