Eversource is a New England-based deregulated energy company, providing power and natural gas to customers in New Hampshire, Massachusetts, and Connecticut. With a high-level of community involvement, Eversource strives to be top-of-mind with its customers and other residents in its service areas. The company offers financial assistance, provides pivotal home solutions, and handles property damage claims and energy theft reports, with an emphasis on helping customers avoid energy scams that have begun to emerge in the New England area.
For customers who choose to take control of their energy use, Eversource's Energy Savings Plan can be a good option to maximize savings and help reduce energy use. This online tool utilizes some basic information, provided by the customers, and then builds out a customized plan for them to help save energy and save money. With this Energy Savings Plan comes additional options such as use of the Green Button, which provides usage history and can help customers adjust their energy usage habits. Most of the Energy Savings Plan is educational in nature, with data being accessed via the customer login panel on the Eversource web app.
While this is not exclusive to Eversource, customers are able to choose their own energy supplier. With this option, customers who are willing to do their research and some extra legwork can ensure that they are receiving the best electric and natural gas rates available in their service area. Eversource continues to be the retail face of a customer's utilities, but the energy source simply changes, with the energy supply and transmission being paid for by the customer through Eversource and on to the specified provider. For customers who choose not to utilize this option, Eversource will continue to purchase energy for them at optimized rates that adhere to local legislation.
Traditionally, Eversource was six different companies working together. Those six companies merged into what Eversource is today, and with that merger comes what they claim to be the "Best Reliability Ever." In 2011, Eversource had an average of 12.1 months between interruptions. In 2015 that number increased to 16.6 months, an improvement of 37%. Eversource claims to offer 99.98% reliability for its electric and natural gas delivery to a customer's home.
Eversource seeks to provide reliable energy at a fair price. The company does not, however, provide rates that are marginally lower than its competitors. Rather, customers will pay relatively the same amount as they would with one of Eversource's competitors.
With the recent acquisition of DONG Energy (50% ownership), Eversource has started to integrate renewable energy sources into its energy plans. These renewable energy sources are not yet fully accessible or distributed, which can be a deal breaker for more energy-conscious customers. Solar services are offered through a third-party distributor who will outfit a customer's home with solar panels and self-sustaining energy; however, solar energy is not fully utilized in energy plans, with wind beginning to be integrated in Massachusetts.
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