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5.1

Overall Score

LAST UPDATED: November 30th, 2023

Humana is a well-known health insurance provider. Humana was founded in 1961 in Kentucky. Over the years, Humana has grown. In addition to health insurance, Humana offers dental, vision, and life insurance.

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The Good

  • Five Dental Plan Types
  • Great Website

Five Dental Plan Types

There are five Humana dental plans, each offering different kinds of benefits:

  • Dental Value
  • Dental Loyalty Plus
  • Dental Preventive Plus
  • Dental Savings Plus
  • Complete Dental

Humana’s Dental Value plan covers preventive services 100 percent after the copay. It also offers discounts when patients receive dental services from an in-network provider that are as high as 25 percent. There are no waiting periods.

Humana’s Dental Loyalty Plus plan offers in-network dental coverage for 100 percent of preventive care, 40-70 percent of basic services, and 20-50 percent of major services. The percentages increase to the maximum indicated at the third year of being on the plan. There are also no waiting periods.

Humana’s Dental Preventive Plus plan offers 100 percent coverage for preventive services and 50 percent coverage for basic dental care after the deductible is met. It also provides in-network discounts for major dental work, like oral surgery. There is only a six-month waiting period for basic services.

Humana’s Dental Savings Plus plan does not have any waiting periods. It covers cleanings and exams at 20-40 percent. It also allows its members access to in-network discounts for basic, major, and orthodontic services. It even has discounts for prescriptions. This plan offering is great for those looking at dental savings plans instead of more traditional dental plans.

Humana’s Complete Dental plan offers the most comprehensive coverage. Preventive services are covered at 100 percent. Basic services are covered at 80 percent after the deductible is met. Major services are covered at 50 percent once the deductible is met. There are waiting periods of six months for basic services and one year for major services. These waiting periods can be waived with proof of prior insurance.

Great Website

Customers can receive quotes, view dental benefits and plan availability, and find in-network dentists on the Human website. Since many of Humana’s dental discounts are only available in-network, this is a useful tool.

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The Bad

  • State to State Variability

State to State Variability

Plan availability varies depending on your location. It is easy to see what Humana offers in your state on the Humana website.

Premiums also vary. Interested consumers can receive online quotes of what they must pay for a plan on the Humana website.

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The Bottom Line

It is important to take care of your dental health because it impacts other aspects of your overall health. Humana has good dental plan options, which makes it easy for customers to find quality dental coverage or a great discount plan that fits their budget.

Be sure to check Humana’s dental network if you already have a regular dentist. It’s also important to see what Humana offers in your state and the premium costs available.

Humana is a reliable insurance provider and customers can sign up for a health plan in addition to dental insurance.

View Best Dental Insurance Companies

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Star Rating

3.3

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57 Reviews

Review Breakdown

5 grade

37%

4 grade

19%

3 grade

11%

2 grade

5%

1 grade

28%

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Russ Hamstring Lake Havasu City, AZ

Dental insurance is a must in life today. The cost of procedures is huge if you don't have it. Humana Dental works great for me and they cover a great many things so I don't have to worry about being covered. Be it a tooth ache or cleaning, they never let me down. Thanks!!

2 months ago Edited September 11, 2023

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Michael Purdum Chagrin Falls, OH

Humana dental is atrocious. They started to denying my claims stating out of network provider. My dentist is still listed on their website as in network provider. Have been attending to dispute claims for months. Customer service can’t answer anything. I’ve asked to speak with a supervisor multiple times and they tell me it could take 24-48 hours. However nobody ever calls me back. I may in process of filing a complaint with state

3 weeks ago

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Tariq Hill Woodland Hills, CA

Absolutely horrible customer service. I was hold for over an hour, when the automated line said it would be a 15 min hold. During the course of my 10 minute call I was hung up on. I'm employer calling on behalf of my employee, this should never happen.

4 weeks ago

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Lundy Sparks Foley, AL

My dentist got my crown preapproved by calling Humana. Crown was put on, claim was denied. I'm now in my 5th month of trying to get Humana to cover the claim. In one of the many calls with them, the agent asked me to send my policy verbiage to her to show where the crown was covered...I did. Disturbing they can't find their own documentation, online on their system like I can, but OK, they finally apologized and told me it would be paid. They even acknowledged preapproving the work with my dentist! A month later, the dentist still hasn't been paid. Humana AWOL and now asking me to file a grievance to get it paid, which I did. Six weeks later, no response to the grievance. Humana is a big behemoth of a company who doesn't have any process for doing what their supposed to do, systems that don't tell them what they cover, and people who promise to contact you in 2-3 days who don't. I'll be changing providers, to ANYBODY else.

2 months ago

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Marilyn Baker West End, NC

Humana dental is no good I make excuses that not to pay every time you get customer service each one of them tells another lie

6 days ago

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Bridget Doonan Fort Wayne, IN

Don't waste your money. Over last 2 years they continue to find reasons to deny your dental claims. You don't even get insurance discount rates. I have been stuck with over $6,000 in preventative dental care for me and my granddaughter. Please, please use another company.

1 month ago

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Keon Malone Dover, DE

Tried asking for a supervisor to help solve a problem that has been an issue for more than 6 months. As soon as they would transfer me and put me on hold they would hang up the call. Now the claim that has to be done within a 12 month span has less that 4 months for them to see all the corrections they have made. Would not recommend this insurance to ANYONE

2 months ago

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MFER Plymouth, MI

Beware: We signed up for Humana Dental Smart Choice on the AHCA Marketplace. IT WAS A MISTAKE! After 4 phone calls over 2 days, I finally was able to reach someone I could understand and that could understand me, to conclude the plan highlights listed for Humana on the Marketplace search, IS VERY MISLEADING AND HIDES CLEAR DENTAL PROCEDURES THEY DO NOT COVER. In the highlights, it says Maximum Out of Pocket is $375 per person. Not until you dig far down into the details can you find WRITTEN VERY CONFUSINGLY that this does not apply to root canals, bridges and crowns. It turns out, this insurance plan does not cover those in any possible way. Even though, I would consider those dental procedures and you would consider those dental procedures, Humana does not consider those dental procedures. Thus a $1100 crown repair I needed is not reduced, limited or affected in any way by this Humana Dental coverage plan, we wasted money on.

3 months ago

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Robert Horn II Pahrump, NV

Humana saved us a lot of expense when my wife had to have a bridge and several crowns fixed and replaced. The in-network dentist just happened to be one we already used.

3 months ago

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Ashley D Tallahassee, FL

Humana pays for everything for my dental. I get my teeth cleaned every 6 months and have a normal dental checkup every once in awhile and I pay for nothing. Just recently, I was told I needed to get my wisdom teeth taken out and humana has outlined the plan and costs for the surgery and consultation and I still pay nothing. Dental care can just be so expensive and on top of all the other stuff people have to pay for, some people may have to just cut that aspect out completely. To have an amazing dental insurance like Humana pay for such expensive things is great. I believe Humana definitely has the best dental care.

2 years ago

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Amanda George IL

I used Humana for several months and wish I never did. I signed up for coverage over the phone and was given my monthly rates and then when I went to my doctor after confirming with Humana they cover that doctor I was told they didn't. I felt manipulated.

5 months ago

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Darleen

Decent insurance and accepted at a lot of places.

1 month ago

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Raul P. Los Angeles, CA

HUMANA THE WORST INSURANCE COMPANY, I DON'T RECOMMEND IT, THEY DO NOT APPROVE OF WHAT THEY PROMISE WITHIN THEIR SERVICES,

1 month ago

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June Pitsley Sanford, NC

I spoke with a Humana Dental customer service representative yesterday (3/21/23) and he told me the approval for the predetermination for a crown was good forever even though I asked if it was good for 30, 60, or 99 days. My dental office also called Humana yesterday and was told the predetermination was only good for 3 months . Humana reps don’t know what they are doing!

8 months ago

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Jim Peltier Albuquerque, NM

I have Humana DEN 377 plan and while my plan covers Periodontal Maintenance (Cleaning) my claim was rejected because I had my cleaning before the 94 day waiting period between Periodontal Surgery and my Cleaning. In some fine print in some obscure document this information is written. Nothing about this in the documents that I received. I will NEVER Trust Humana again to pay for what they say they will cover!!!!!!!!!!!

8 months ago

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Bridget Walker Gulfport, MS

Humana dental is one of the best dental insurance plans that you can get on a budget. They have great coverage all the way from a checkup to a root canal. You can't go wrong with Humana.

1 year ago

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Prayer Partner Jacksonville, FL

My insurance company closed and Humana bought their policies. OMG what a mistake. We had GREAT insurnce with Delta Care and Humana can't hold a camera to them. No copay for off visits, now $15. $20 to the specialist, now $40. Humana did call me to see how I liked the specialist who pulled my tooth and I told them he was okay. When they asked what my copay was I told them $50 and that's when I found out it should only be $40. She called them while I held on the phone and they said that extra $10 was for rubber gloves, glasses or face shields, anything they use on only one patient. And a portion goes towards lab coats. I went back to my PCP dentist for my consult on what to do next and they charged me $129 on my way out. I told them I didn't pay for consultations and they said this was an extended consult. And they want me to get a deep cleaning. With my insurance (Humana) its $700....that's my copay. No thank you. I changed dentists.

1 year ago

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Syl North Port, FL

Both of my parents have a good experience with Humana. Their insurance cover dental. The dental coverage allowed 2 cleanings a year and some common dental procedures that are enough for both of them. They are happy with their coverage.

3 years ago

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Bobblehead Houston, TX

I have this service for free through the military and I must say that this company is great. I have had no problems with this company. Very easy to use their website to view claims too.

3 years ago

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Brayden Ibert Houston, TX

Humana dental insurance is accepted at many places near me and pays a decent amount towards the cost of routine and non-routine dental care. Their website and customer service numbers are easy to use and helpful.

3 years ago

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Eddie Rios Ogden, UT

Humana is absolutely first rate for dental insurance. They have us the lowest annual premiums and had good acceptability at most dental offices. Worth the effort to get Humana as my dental insurance provider.

3 years ago

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Kaitlyn Rios Ogden, UT

I found Humana dental insurance to be comprehensive and economical. They also have great customer service experts to help get services covered and billing is made easier with their assistance.

3 years ago

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Carlos Agosto

In my work he give too used because he change the plan and this cover more for my doctor and medicine sweet !!!!

5 months ago

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David Adrian Morales Weslaco, TX

I like Humana. Decent coverage and providers. Easy to use. Not overly expensive. Good customer service.

6 months ago

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Eva Deram Leesburg, IN

One of your sales representative sold me a supplemental dental plan for $40 a month. He said that the additional coverage would be $2,000. To avoid any misunderstandings, I had him repeat “ADDITIONAL “ coverage. When it came time to pay, Humana simply said “Sorry “, the “Additional “ coverage is not really additional, it replaced what you originally had. The are standing by a dishonest sales rep, Steve G, and to this day, they have not paid the increased coverage. Be careful when you are dealing with Humana

1 month ago Edited November 20, 2023

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J W Richmond, TX

Humana Dental was a terrible experience. After waiting the required almost two month waiting period and waiting for time for a cleaning, I tried to schedule with the HMO Dentist they signed me up with only to receive no return calls after 3 attempts. After Humana agreed to let me bypass the waiting period for a dentist change, Humana signed me with 2 other Dentists that would also not accept the Humana HMO Dental. No Dentists in our area accept it and we paid 8 months of premiums before learning this due to their waiting periods and fraudulent online provider list.

1 year ago

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WalMart Shopper Jacksonville, FL

My company changed dental insurance coverage for their employees and why they picked Humana, I'll never know. The copays were high, the reps weren't the friendliest people I'd ever talk to, the dentist charged me an extra $10 copay to cover the cost of his clear glasses and rubber gloves and who knows what else. The consultation was supposed to be included but when I left the office and they said $129, I asked about the "no deductible" clause and was told this was more of an extended appointment. I still have the insurance but also purchased my own since the company was paying for Humana.

1 year ago

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seanth57 Columbus, GA

I am currently using this company for my health care insurance coverage, customer service is excellent, my claims are easy to file.

2 years ago

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Harish Kumar Kothasunku Nashville, TN

I took Humana dental policy for deep cleaning. They promised me for 100% coverage but when I went to the clinic, they told me I can get some discount(20%) but will not cover 100%. I called Humana to cancel my policy, again they promised me for a full refund including one-time payment and canceled my policy. But I never got my refund. I called them again, they are rude and doesn't answer our questions. I really had the worst experience with Humana with the dental service and customer Service.

4 years ago

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T. White

Prices are reasonable. Need to communicate with their customers . Send out more information about claims when they are filed , letting the customer know how much they as re going to pay or not pay.

4 years ago

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Gayle Jorgensen American Fork, UT

I don’t care for dental insurance because I think they charge too much and never pay good enough. I chose them because I was able to get an inexpensive policy and it only covers exams and minimal of other so I guess they are as good any

1 year ago

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Karen Torino Tallahassee, FL

Humana dental insurance has allowed me to find dental locations near me with no problems. I am able to get regular cleanings and I have the ability to fix any dental issues I may have.

3 years ago

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Rosann Stanko Logan, UT

My husband had Humana for awhile, but it was discontinued in the area where we lived, so he had to go to another company. The costs were comparable to other companies’ plans, though.

4 years ago

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Todd Martin Nicholasville, KY

As for dental insurance, horrible! We used the Humana "compdent" plan. They did not pay my provider for 2 months, so he had to drop them. Very few dentists around will work with them. Our workplace had to change insurance companies.

3 years ago

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Bryan Peterson Herriman, UT

Humana has been great for my dental insurance. They coverage they give me is great. I feel likey payments for services are lower because I use Humana

1 year ago

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Bob Benzing Diamondhead, MS

For health care I believe they are the best! Always trying to help the consumer. They always have and are ready to answer any question

3 years ago

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Mikayla Ralston Pensacola, FL

They took over managing Tricare Reserve Select from Health Net Federal. They are very easy to work with, but overall, it hasn't been as convenient as dealing with Health Net.

3 years ago

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Jim Bullhead City, AZ

They are great at covering your visits but if you need a pre approved service they are slow.

1 year ago

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Dawn R

Good Dr.''s, prices are fair, good value, wish the price of dental work wasn''t so expensive and there were more low cost places for the poor to go

4 years ago

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Sharon T. Fort Lauderdale, FL

Not always good but have to pay each time after services. Insurance doesn't cover much of any service

4 years ago

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Gwen Scott-Roddey Cincinnati, OH

Have not had a bad experience with the company giving me everything that I need as far as my health is concerned

3 years ago

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Rocio Diaz Jacksonville, FL

Great coverage. No need for referrals. Only complaint is that the prices are hefty and many doctors and clinics do not take it.

3 years ago

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Connor Farmington, UT

Humana helps a lot of people get insurance through cheap plans. They have plans for any type of lifestyle and are easy to get ahold of.

4 years ago

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Angel

So far great. Customer service is good and I wish they would get rid of automated phone system

4 years ago

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Kerry

Fairly new.But so far it is a good dental co.Very good plan i chode.

4 years ago

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Rocio Diaz Tallahassee, FL

Coverage is not great. Pricing is extremely high and they don't even cover the claims. They don't have a large variety of providers on their network either.

2 years ago

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Johnson Smithfield, UT

I love the variety of providers Humana offers and they have always been quick to process my claims.

3 years ago

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tanesha jackson Antioch, CA

I have this provider through my job and it is good for me and it pays alot of my services

3 years ago

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Caleb Warren Norcross, GA

The coverage is great, the price is decent, accepted by most dentists, and the copay isn’t too high either

3 years ago

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Tony Riverton, UT

Had Humana dental insurance a few years ago. While coverages are good if you have a lot of dental issues, we found it not worth the money.

4 years ago