Name: Freedom Debt Relief
Rating: 4.7

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Matt Rivera Central Islip, NY

Not truthful and lack of communication with in the office

5 years ago

Reply from Freedom Debt Relief

Matt, we're sorry to hear about your experience in our program. We strive for Customer Service excellence and we never want our clients to be unhappy. A member of our team will be reaching out to you shortly to discuss your concerns. Thank you for being a valued client of Freedom Debt Relief!

Jan. 22nd, 2021

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Rita Hamilton

I would appreciate more updates on our account

5 years ago

Reply from Freedom Debt Relief

Rita, thank you for bringing this to our attention. We would like to get more detail. Please allow us the opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.

Dec. 23rd, 2020

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Astrid Ruiz

I don't like that I can't not remove a account at any time

5 years ago

Reply from Freedom Debt Relief

Astrid, thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you later today. We truly appreciate your review.

Dec. 17th, 2020

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Gwendolyn Campbell

It’s taking too long to pay off my debt.

5 years ago Edited January 10, 2024

Reply from Freedom Debt Relief

Thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.

Oct. 27th, 2020

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Anonymous

If you miss a payment because you have been laid off or something else, they can throw away the agreement and you have to start all over even if you have paid most of what was agreed upon beforehand. I have lost several thousand dollars because I got laid off during the pandemic and I missed a payment by like 2 days. It is now going to take two years longer than originally stated to get out of the program, it is not a good feeling. When I called originally they were incredible kind and knowledgeable and I made the best decision I could at the time but I no wish had done a little more research.

5 years ago

Reply from Freedom Debt Relief

Hello, thank you for bringing this to our attention. We understand that things will change and we want to address those changes the best we can. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.

Oct. 23rd, 2020

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Lillian ricks

Poor information on what going on with debt

5 years ago

Reply from Freedom Debt Relief

We are very sorry to hear about your experience, Lillian. It's our priority to make sure you are aware of any updates to your program every step of the way. We would like a chance to discuss this matter with you and address any other concerns you may have during this time. A member of our team will be reaching out to you shortly. Thank you for choosing Freedom Debt Relief.

Jul. 7th, 2020

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Tammy

A lot of agents give different info it's not consistent

5 years ago

Reply from Freedom Debt Relief

Hi Tammy! Thank you for bringing this to our attention. We are constantly working on ways to improve our communication with our clients, and we will consider this feedback. Please also know that there is constant change occurring on your account due to negotiations with your creditors. If you would like to discuss this further, please reach out to us at 1(800)-655-6303. Thank you for choosing Freedom Debt Relief!

Apr. 21st, 2020

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Patrricia Steere

I am very dissapointed in the amount of fees you charge!!

5 years ago

Reply from Freedom Debt Relief

Patrricia, we are sorry to hear that you are not satisfied with our service. We understand that the fees can seem a bit much, but if you compare our fees to the 100% of the debt amount plus any interest and additional late/penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt; principal, fees, interest and all. Please call Client Services at (800) 655-6303 if you have any further concerns.

Apr. 18th, 2020

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Butch Hall

I feel I was lied to about contacting creditors

6 years ago

Reply from Freedom Debt Relief

Butch, we are sorry to hear that you feel our communication was not valid. We work everyday to better our clients experiences, and please know that your concerns are considered. If you ever have questions about your accounts please call Client Services at (800) 655-6303.

Mar. 18th, 2020

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terri pinget

they are not helping me on a particular negotiation

6 years ago

Reply from Freedom Debt Relief

We're sorry to hear about your frustrations regarding one of your accounts, Ms. Pinget. Our negotiators take every opportunity to settle the balances enrolled in our program, no matter the situation. We would like an opportunity to speak with you further regarding the mentioned concerns. One of our experienced team members will be reaching out to you shortly. Thank you for choosing Freedom Debt Relief to reach your financial goals.

Mar. 11th, 2020

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Judy Collins

It's taking longer to see anything longer than I thought

6 years ago

Reply from Freedom Debt Relief

Judy, we are so sorry that you feel this way. We understand that waiting for a settlement can be frustrating, but understand that we have our client's best interest in mind. Our negotiators are professionals at what they do and will provide you with the best settlement/ savings possible. If you are concerned about your account please call Client Services at (800) 655-6303, and an agent will be more then happy to assist you! Thank you for choosing Freedom Debt Relief.

Feb. 14th, 2020

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Chris Romeo

Easy to talk to and legal team is fantastic.

6 years ago

Reply from Freedom Debt Relief

Hello, Chris, thank you for your feedback. It is our pleasure to provide you with constant support throughout your debt relief program. Our team of professionals looks forward to further assisting with all of your needs. Please reach out to our client services department or visit your client dashboard at if you have any questions or comments regarding your account. Thank you for being a valued client of Freedom Debt Relief!

Jan. 8th, 2020

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Melody

Moving too slow and negotiations with major creditors is not good! I'm still receiving calls

6 years ago

Reply from Freedom Debt Relief

We are sorry to hear that you are not satisfied with the results the program has provided. A member of our team will be reaching out to you shortly to address your concerns. Thank you for choosing Freedom Debt Relief.

Oct. 29th, 2019

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Charles Loomis

I don't get enough informathion about what is going on.

6 years ago

Reply from Freedom Debt Relief

Charles, we value your feedback. Our team apologizes if you feel you do not get enough information. We do encourage you to keep track of your progress on your Client Dashboard at or contact Client Services with any questions at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.

Oct. 29th, 2019

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Michele dalton

They lied about accounts being covered! Absolutely terrible! They almost ruined my life!

6 years ago

Reply from Freedom Debt Relief

Thank you for sharing your thoughts, Michele. We regret to hear that you are unhappy with the program. All accounts that are enrolled are outlined in your contract for negotiations. A member of our team will be reaching out to discuss your concerns further. Thank you.

Jul. 10th, 2019

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Anonymous

I feel no communication ,it's just not what i thought it would be

6 years ago

Reply from Freedom Debt Relief

Thank you for sharing your feedback. We are sorry to hear you are not happy with the level of communication. Our team is always here to discuss your concerns or provide updates whenever you would like. Client Services can be reached at 1-800-655-6303. You can also check on your program progress 24/7 online on the Client Dashboard located at . A member of our team will be reaching out shortly. Thank you.

Jul. 10th, 2019

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Luis Hernandez oms

Why was i told i would be done in 2020 now2022

6 years ago

Reply from Freedom Debt Relief

Thank you for your review, Luis. On average our program takes 24-48 months to complete depending on settlements with your creditors. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jul. 10th, 2019

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Robert

It does work but they bet you up with fees

6 years ago

Reply from Freedom Debt Relief

We appreciate the feedback, Robert. Thank you for sharing you're able to recognize the benefits of our services. Our settlement fees are calculated based on the law in the state you live in and the amount of your debt. Our fees are also regulated by the FTC (Federal Trade Commission). We are more than happy to further discuss any concerns you may have about our program. Client Services is available 7 days a week and can be reached by calling (800)655-6303 or via email at . Thank you for choosing Freedom Debt Relief to achieve your financial goals.

Jul. 3rd, 2019

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Anonymous

started good but did not end well, they don't do well with time sensitive cases

6 years ago

Reply from Freedom Debt Relief

We're sorry to hear that you've had a negative experience and we'd like an opportunity to review your account with you and hopefully resolve any concerns you may have. Could you please provide us with the contact information associated with your program in a private message and we will have a member of our team reach out to you? Thank you.

Jun. 13th, 2019

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Anonymous

Little diappointed to find out how much you take first

6 years ago

Reply from Freedom Debt Relief

Thank you for providing your feedback. We are sorry to hear that you were disappointed with our fee schedule. We would love the opportunity to speak with you about your account, please message us your contact information so we can discuss your concern. Thank you for choosing Freedom Debt Relief!

Jun. 12th, 2019

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J. Lea Callaway

Not at all positive, why am I still receiving phone calls from credit card companies...

6 years ago

Reply from Freedom Debt Relief

We're very sorry to hear of your frustrations, Ms. Callaway. Rest assure that once we begin to negotiate and settle the enrolled balances, the creditor calls will eventually cease. Until then, we've provided some helpful tips and tools on your Client Dashboard at that speak on how to handle the creditor calls you're receiving. We would also like an opportunity to directly address the concerns you're having at this time. A team specialist will be reaching out to you shortly. We appreciate the opportunity to service your financial needs. Thank you for choosing Freedom Debt Relief.

May. 29th, 2019

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Anonymous

Not happy yet, still waiting for negotiations

6 years ago

Reply from Freedom Debt Relief

We are sorry to hear of your disappointment in the amount of time it takes to negotiate and settle an account balance. Please understand that it takes time for funds to accumulate in the dedicated account from the scheduled monthly deposits. Once a sufficient amount of funding is available, our negotiation process can then begin.

We understand that our newer clients tend to have concerns in the earlier stages of our program. That is why we are available 7 days a week to address these concerns and provide plans of action. If you have any questions regarding your graduation path or your account in general, please reach out to our client services team at (800)655-6303 or via email at . You can also view your graduation path when logged onto your client dashboard at .

Please let us know how we can continue to support you on this journey. Thank you for choosing Freedom Debt Relief to meet your financial goals.

Apr. 8th, 2019

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C D Simion Sr

Wasn't what I was told about the EXPENSIVE FEES BEING CHARGED.

7 years ago

Reply from Freedom Debt Relief

Hello CD Simion,

We’re so sorry to hear you have had a negative experience. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?

Mar. 25th, 2019

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Anonymous Tipton, OK

good but a slower process than I was informed

7 years ago

Reply from Freedom Debt Relief

We appreciate your honest feedback and apologize if the details of our program were not clearly conveyed to you. Each client's experience is different. However, we estimate that a client should she his/her first settlement within the first 4 to 6 months of being enrolled in our program. However, if you have questions about your graduation path, client services is available 7 days a week to assist. We can be reached by calling (800)655-6303 or via email at . Thank you for allowing Freedom Debt Relief the opportunity to service your financial needs.

Mar. 19th, 2019

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Linda Townzen

The creditors are really hounding me after 7 months.

7 years ago

Reply from Freedom Debt Relief

We're sorry to hear you are still receiving creditor calls this far into our program, Ms. Townzen. We imagine this to be extremely frustrating for you. Please know these calls will not continue your entire duration with us. As we settle your accounts, you should receive fewer and fewer creditor calls until they eventually cease all together.

Keep in mind, Ms. Townzen, speaking with the creditors is not a requirement of our program. Being that a balance is owed to them, they do have the right to attempt collection efforts. However, we anticipate the creditor calls will eventually stop.

We are here to support you on this journey! Please feel free to contact client services regarding any concerns you're having. You can also view the helpful videos located on your client dashboard at . These videos specifically speak to how to handle the creditor calls you're receiving.

Please let us know if you have any other questions or concerns we can assist with at this time. Thank you for allowing Freedom Debt Relief the opportunity to service your financial needs.

Mar. 14th, 2019

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rick

the feds are high and the process very slow and also they gave me bad advice on one of my accounts

7 years ago

Reply from Freedom Debt Relief

We're so sorry to hear that you've had a negative experience, Rick. Could you please send us your contact information in a private message so we can have a member of our team reach out to you? We hope to work together to resolve your concerns.

Jan. 17th, 2019

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Jerry Fallat

average because of a lack of communication

7 years ago

Reply from Freedom Debt Relief

Thank you for your honest review, Jerry. We're sorry to hear that you feel like there is not enough communication in regards to your progress but did you know that we have a client dashboard that's available to you 24/7? It's a great tool that you can use to track your progress. We also have a top tier client services team that's always ready to answer any questions you have regarding your account, simply call (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

Jan. 9th, 2019

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37042

Not too good when I needed them the most they let me down and forced me into bankruptcy

7 years ago

Reply from Freedom Debt Relief

We're very sorry to hear that you are disappointed with our company. We always have the best interest for our clients and at the end of the day, we want our clients to become debt free! We never want our clients to feel like they are alone. Please allow us to review your account with you and resolve the concerns you are having. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Dec. 31st, 2018

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Marianne Borders

In the beginning it was great, then it kept changing.

7 years ago

Reply from Freedom Debt Relief

Thank you for your review, Marianne! The program is an estimation of 24-48 months depending on total the debt enrolled. Also when it may feel like accounts are taking too long to reach a settlement, it's due to our negotiations wanting to make sure they get the best settlement for the clients. They don't want to just go off the first settlement the creditor provides because it can still be too high and we want to make sure client is saving fair enough amount on those accounts. We always want to me sure the client sees the difference of how much they saved verses client paying off on their own. Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 6th, 2018

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maryann

they aren't always able to resolve things

7 years ago

Reply from Freedom Debt Relief

We're sorry to hear things have not always been resolved to your satisfactory, Maryann. Please know that we at Freedom Debt Relief are constantly seeking ways to improve our processes and procedures. Thank you for your feedback and know that we are always working on getting better for our clients!

Oct. 24th, 2018

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Jessica Rogers

Don't hear from them as often as I would like to.

7 years ago

Reply from Freedom Debt Relief

We are sorry to hear that you are dissatisfied with the level of communication, Jessica. A team member will be reaching out to you shortly to address your concern. Thank you for your honest feedback.

Oct. 4th, 2018

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Anonymous

Not too good lately slow process on getting closure on my accounts

7 years ago

Reply from Freedom Debt Relief

We're sorry to hear that you're disappointed with the program. We strive to make sure we're providing each client with an update. We would be more than happy to review your account with you and resolve your concerns. Please reach out to our client services department at (800) 655-6303 for further assistance.

Oct. 1st, 2018

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Mine Exeland, WI

Wish it would go faster think fees are a little high

7 years ago

Reply from Freedom Debt Relief

Mine, thank you for your honest feedback! It may feel like you're not getting anywhere but the process is worth the wait! Remember you're now taking a step closer on becoming debt free! We can also go over the settlement fees with you and break down the great savings. Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.

Sep. 18th, 2018

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Misled

Some information is misleading but they were professional

7 years ago

Reply from Freedom Debt Relief

Thank you for providing this feedback to us! We understand the concerns you are having and we would like to review your account and these concerns with you! Please reach out to our client services department at (800) 655-6303 or so that we may further assist you with your account. Thank you for choosing Freedom Debt Relief!

May. 1st, 2018

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Maria Valbuena

trust and very good company for debt relief

8 months ago

Reply from Freedom Debt Relief

Hello Maria Valbuena,

Thank you for taking the time to leave us a review! We’re thrilled to hear that you trust us and are happy with our services. Our team takes pride in helping clients find the debt relief they need, and we’re so glad to be a part of your journey.

Please don’t hesitate to reach out if you need any further assistance.
Thank you for choosing Freedom Debt Relief!

Jul. 3rd, 2025

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Debbie Mcnatt

very helpful no waiting this information

8 months ago

Reply from Freedom Debt Relief

Hello Debbie Mcnatt,

Thank you for taking the time to leave us a review! We’re so glad to hear that you found our service helpful and that we were able to provide you with timely information. We’re always here to support you, and we’re happy to be part of your debt-free journey!

Please feel free to reach out if you need any further assistance.
Thank you for choosing Freedom Debt Relief!

Jul. 3rd, 2025

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Scott Beck

Easy and they take care of everything for you!!

8 months ago

Reply from Freedom Debt Relief

Thank you, Scott Beck, for taking the time to leave us a review.
We’re elated to be able to assist you along your debt-free journey and take pride in making sure our clients feel supported every step of the way.
Thank you for being a valued client of Freedom Debt Relief!

Jul. 8th, 2025

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Linda

The company has been working with me quite successfully.

8 months ago

Reply from Freedom Debt Relief

Thank you, Linda, for taking the time to leave us a review!
We take pride in making sure our clients are supported throughout the process and are thrilled to hear about your success. Please call us at 800-655-6303 if you need any further assistance.

Jul. 8th, 2025

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Brandon Worsham

Great program. Super easy to use and works

9 months ago

Reply from Freedom Debt Relief

Hello Brandon Worsham,
We appreciate you taking the time to leave us a review. Thank you for being a valued client of Freedom Debt Relief.

Jul. 8th, 2025

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Bob Lamb

Nice people to work with. Now just waiting for the debt to be paid off.

9 months ago

Reply from Freedom Debt Relief

Thank you, Bob Lamb, for taking the time to leave us a review.
We’re elated to be able to assist you along your debt-free journey. Rest assured you are in good hands and we're working hard to obtain great settlements on your accounts. Thank you for choosing Freedom Debt Relief

Jul. 8th, 2025

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Jo Anna Apple

Professional, courteous. Great job so far ..thank you

9 months ago

Reply from Freedom Debt Relief

Hello Jo Anna Apple,

Thank you for taking the time to leave us a review and for being a valued client of Freedom Debt Relief!

Jun. 27th, 2025

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Fredrick Blackburne

Brilliance and Successful in the account removal of my Debt

9 months ago

Reply from Freedom Debt Relief

Hi Fredrick Blackburne,

Thank you for your wonderful feedback! We're thrilled to hear about your success and so proud to have been part of your journey. Congratulations on this important milestone!

Jun. 24th, 2025

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Nan

Very happy with this company. Great customer service

9 months ago

Reply from Freedom Debt Relief

Hello Nan,
We're thrilled to hear you're happy with our service. If you ever need anything else, we're always here to help! Thank you for choosing Freedom Debt Relief.

Jun. 23rd, 2025

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Michael Sr

So far im happy ill beable to say more in the end

9 months ago

Reply from Freedom Debt Relief

Hello Michael Sr,
Glad to hear you're happy so far! We’re looking forward to hearing more from you as you progress through the program. We're here to help you. Thank you for choosing Freedom Debt Relief.

Jun. 23rd, 2025

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Nick Taeckens

Just started with them we will see how it goes.

9 months ago

Reply from Freedom Debt Relief

Hello Nick Taeckens,
Thank you for joining Freedom Debt Relief.

Jun. 23rd, 2025

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Shelton Laughinghouse

It is my pleasure to let you know that Freedom Debt Relief has saved my life

9 months ago

Reply from Freedom Debt Relief

Shelton Laughinghouse,
Thank you so much for sharing this with us. We're incredibly grateful to hear that Freedom Debt Relief has had such a positive impact on your life. It's an honor to be part of your journey to financial freedom. Thank you for choosing Freedom Debt Relief.

Jun. 23rd, 2025

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Jay Shouse

I'm pleasantly pleased with the actions they have made.

9 months ago

Reply from Freedom Debt Relief

Hello Jay Shouse,
Thank you for your kind words! We're so glad to hear you're pleased with the progress. We're here to continue supporting you every step of the way. Thank you for choosing Freedom Debt Relief.

Jun. 23rd, 2025

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Christopher Dragula

Good company to work with however the process takes longer than expected.

9 months ago

Reply from Freedom Debt Relief

Hello Christopher Dragula,
We're glad to hear you've had a positive experience working with us. We understand that the process can take time, and we truly appreciate your patience as we work to help you achieve your goals. Thank you for choosing Freedom Debt Relief.

Jun. 23rd, 2025

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Keena G

Gave me rom to breathe again and finally get out of debt

9 months ago

Reply from Freedom Debt Relief

Hello Keena G.
We’re so happy to hear that we could help give you some breathing room and get you on the path to being debt-free. Keep pup the good work. Thank you for choosing Freedom Debt Relief.

Jun. 23rd, 2025

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Mario Leon

I don’t have access to from my laptop, it’s blocked me all the time,

9 months ago

Reply from Freedom Debt Relief

Hello Mario Leon,
I’m sorry to hear you’re having trouble accessing your account from your laptop. Let’s get that sorted out for you! Please reach out to our support team so they can help resolve the issue as quickly as possible. Thank you for choosing Freedom Debt Relief.

Jun. 23rd, 2025