Freedom Debt Relief
9.9
Overall Score
Verified Customer
Review Source
Leanne Las Vegas, NV
They've just been really helpful and answered all the questions that I had. They're easy to contact. They break down what you're going to do and how you're going to make your payment. They just tell you every step of the way. I like being informed.
6 years ago
Reply from Freedom Debt Relief
We admire your detailed feedback about our program, Leanne. We strive to provide a great experience throughout your graduation of your debt settlement program! Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 1st, 2019
Verified Customer
Review Source
Anonymous Clarksville, TN
Bery helpful and they went right to work on my debt. They've done a very good job and got a settlement for me very quickly. I'm very happy with that decision and I'm really glad that I went with Freedom Debt. I think it's a good company and they take good care of you.
6 years ago
Reply from Freedom Debt Relief
We are ecstatic to hear about your success within the program. We definitely share in your excitement as you become debt free! Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 1st, 2019
Verified Customer
Review Source
Carole A. Salvetti
I am vary happy with how my settlements have been handled. FDR had explained everything to me in the beginning when I first started with them and they have kept their word. I so recommend this company for anyone who is overwhelmed with credit debt.
6 years ago
Reply from Freedom Debt Relief
Thank you for the wonderful review, Carole, and congratulations on achieving settlements! We appreciate your recommendation of our services to others who might need help! Keep up the great work and please reach out to us any time you have questions about your program! You can contact our Client Services team seven days a week by calling (800)655-6303 or or you can chat with us through your client dashboard at . Thank you for choosing Freedom Debt Relief!
May. 31st, 2019
Verified Customer
Review Source
Tober Moderson
It has been an easy process with someone walking you through every step. I have always been able to reach a person to ask questions to and not sat on hold. It can be tough going through this process, FDR makes it reassuring and as stress free as possible. So far the results and forgiven debt has also been outstanding.
6 years ago
Reply from Freedom Debt Relief
Dear Tober,
We appreciate your generous feedback about our company! We truly care about our clients and we work hard to build a relationship with them so they can be as comfortable as possible while in the program. Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
We appreciate your generous feedback about our company! We truly care about our clients and we work hard to build a relationship with them so they can be as comfortable as possible while in the program. Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 1st, 2019
Verified Customer
Review Source
Salye
Freedom Debt Relief has been very helpful and fast on getting things done. Their staff has been great to work with and in less 8 month 2 of my debts has been settled. I would recommend them to anyone needed help. I have had less stress the past 7 months then I have had in the last 5 years thanks to their help .
6 years ago
Reply from Freedom Debt Relief
Congratulations on your success within the program thus far, Salye! We're so excited as you reach a step closer to financial freedom! Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 1st, 2019
Verified Customer
Review Source
Sherrene Jackson
They have done an amazing job dealing with my creditors. When I have any questions, they're more than happy to help, and answer them. I would recommend them to anyone who wants help getting out of debt. You can log in to your account with them and see what is being done. Love Freedom Debt Relief!!
6 years ago
Reply from Freedom Debt Relief
Thank you for your thoughtful review, Sherrene! It’s rewarding to hear such great feedback about our Client Services team. We’re happy to see that you’re utilizing your Client Dashboard! It’s a great tool to use to stay informed of your progress! Keep up the great work and please reach out to us any time you have questions about your program! You can contact our Client Services team seven days a week by calling (800)655-6303 or email . Thank you for choosing Freedom Debt Relief!
May. 31st, 2019
Verified Customer
Review Source
Frank Mendez
My experience with Freedom Debt Relief has been amazing! They are keen in knowing what I want to accomplish in being debt - free and they have been guiding us through the race. They are very personable when it comes to my account it doesn't matter who answers the call.
6 years ago
Reply from Freedom Debt Relief
Frank, we appreciate you taking the time to leave us a review! Our team takes pride in making sure our clients feel supported throughout the process and we're always here for you! If you need assistance, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Aug. 5th, 2020
Verified Customer
Review Source
Sandra
I love it has been stress free since 2017 has long as you do your part with your deposits and response quickly to all notification I love the customers services they are always knowable and helpful ..I can see a light out of the tunnels
6 years ago
Reply from Freedom Debt Relief
What amazing feedback, Sandra. It is absolutely our pleasure to guide you toward a brighter financial future. Your dedication to our process is extremely appreciated, as it allows our negotiators more opportunities to settle the enrolled balances. Keep in mind you can log on to your Client Dashboard at to monitor the progress you're making. Thank you for choosing Freedom Debt Relief. Here's to financial freedom!
May. 31st, 2019
Verified Customer
Review Source
Vanessa Garcia
They have been very helpful with everything and have extremely helped me with not stressing out. They have helped work out away to the point I'm finally paying things off some things have already been in the works and some are almost complete!
6 years ago
Reply from Freedom Debt Relief
We're always happy to lend a helping hand, Vanessa! Your savings are phenomenal and we're looking forward to your next milestone! If you have any questions for us along the way, please reach out to our Client Services team. They can be reached by calling (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!
May. 31st, 2019
Verified Customer
Review Source
Elizabeth Eustis, FL
When I first spoke to them, they were very clear and concise when explaining things so I chose them. They are great at communicating. I have one large account that has had no negotiation on it so I feel a little let down, but other than that I am satisfied.
6 years ago
Reply from Freedom Debt Relief
Thank you for your valuable feedback, Elizabeth. We know the wait on some debts can be challenging, but it takes time for your Dedicated Account to build up to an amount that enables us to begin negotiating. In the meantime, we are creating your custom negotiation strategy. Our team is confident you will be satisfied. If you have any questions or concerns, please don't hesitate to contact Client Services, they can be reached at 1-800-655-6303. Thank you for choosing Freedom Debt Relief!
May. 29th, 2019
Verified Customer
Review Source
Anonymous Hovland, MN
When I have questions, they always get back to me with an answer. The whole experience has been very good. They are very supportive and helpful people. They have regular email communication with their customers. It is a legitimate and viable option for a lot of people.
6 years ago
Reply from Freedom Debt Relief
Thank you for your thoughtful feedback. Our goal is to keep clients at the core of our business model and work to have the best client experience possible. We are thrilled you have been satisfied thus far. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
May. 29th, 2019
Verified Customer
Review Source
Bonnie Cedar Rapids, IA
I was overwhelmed by debt before I signed up. I feel good about the service and I would recommend it to other people in a similar situation. They have always been very helpful and accessible. They have an online dashboard that keeps you updated every day.
6 years ago
Reply from Freedom Debt Relief
Thank you for sharing your feedback, Bonnie. It is wonderful to hear you are using your Client Dashboard to stay up to date. We are looking forward to seeing you 100% debt free! If you have any questions or concerns along your journey, our Client Advocates are here for you. They can be reached at 1-800-655-6303. Thank you for choosing Freedom Debt Relief!
May. 29th, 2019
Verified Customer
Review Source
Jason
A lot of representatives I talk to it's really hard to understand them and it seems like all the representatives are very fluent speaking English. They're very helpful and knowledgeable and don't give me any information that's not real.
6 years ago
Reply from Freedom Debt Relief
We appreciate your feedback, Jason! We are located in sunny Arizona. If you have any questions or concerns regarding your account, please do not hesitate to reach out to our Client Advocates. They can be reached at 1-800-655-6303. Thank you for choosing Freedom Debt Relief!
May. 21st, 2019
Verified Customer
Review Source
George
They've been pretty active with me. Overall I'm impressed with them so far. It's pretty much computer generated and you go to your dashboard and it's nice to hear a voice and a most welcoming representative. They've done everything that they explained what was going to happen.
6 years ago
Reply from Freedom Debt Relief
We are happy to be of service to you, George. Our team takes pride in our friendly service each time you call in. We thank you for your kind words and for choosing Freedom Debt Relief!
May. 21st, 2019
Verified Customer
Review Source
Ervin
They actually care. Every time I have talked to them they are always polite and that's pretty good. I talked to Gary from Freedom Debt Relief and I called and talked to him and he explained the program to me. That's why I selected it. It was outstanding the whole time. I have a little left and another year and I will be debt free.
6 years ago
Reply from Freedom Debt Relief
Congratulations on your progress, Ervin! We're glad to hear your experience with our services has been outstanding! Don't hesitate to reach out to our Client Services department if you have any questions regarding your program, they can be reached at 1 (800) 655-6303 or by emailing . Thank you for choosing Freedom Debt Relief!
May. 21st, 2019
Verified Customer
Review Source
Amanda
I've tried the online chat and it's not very reliable. I prefer to talk to somebody in person. They did send me text message but only when they reached a settlement. They never kept in contact with me during negotiations and that made me a little uneasy. It does take a little bit longer than I would expect. When you think you might graduate, it doesn't necessarily mean anything because sometimes the negotiations take longer.
6 years ago
Reply from Freedom Debt Relief
We appreciate your feedback, Amanda. You can always speak to a real person whenever you please by calling Client Services at 1-800-655-6303. Your negotiation updates will update on your Client Dashboard. We look forward to continuing to serve you as a valued client and would like to thank you for choosing Freedom Debt Relief!
May. 21st, 2019
Verified Customer
Review Source
Lloyd
They are very reliable. You can always get whatever they're going to do to assist you and put you with the right people that you need to talk to and people that help resolve your situation. They do what they say they're going to do.
6 years ago
Reply from Freedom Debt Relief
We appreciate your feedback, Lloyd. We take pride in our reliability and look forward to serving you as our client. If you have any questions or concerns, please contact Client Services at 1-800-655-6303. Thank you for choosing Freedom Debt Relief!
May. 21st, 2019
Verified Customer
Review Source
Anonymous
Every time I called them, I never had a problem getting answered as quickly as possible. I get phone calls and emails sometimes even daily. They're always on point with everything that I need when I need it. I feel very confident that everything's going to get taken care of.
6 years ago
Reply from Freedom Debt Relief
Thank you for your positive feedback! We're glad to hear you feel well-informed regarding the details of your account. Did you know you can also chat with us live when logged on to your Client Dashboard at ? We are just a quick phone call, email or chat away whenever assistance is needed. Thank you for choosing Freedom Debt Relief. Here's to your financial freedom!
May. 22nd, 2019
Verified Customer
Review Source
Katherine Tapia
The customer support is very knowledgeable. They provide excellent customer service. They're very courteous and friendly yet professional. I've been in the program for a very limited amount of time and they've already completed three settlements and have successfully completed those.
6 years ago
Reply from Freedom Debt Relief
Wow, way to go, Katherine! We couldn't be any prouder of your accomplishments in our program. Congratulations on the progress you've made toward your financial freedom! As the journey continues, keep in mind you can monitor your every step by logging on to your Client Dashboard at . Thank you for being the very best part of Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Kristin
They are always very helpful whenever I call them and have a question about whatever it is I'm wondering aloud about. I've never had any major issues so I've always liked customer service. The person I spoke to originally about Freedom Debt Relief was very knowledgeable and knew exactly what they were talking about.
6 years ago
Reply from Freedom Debt Relief
Thank you, Kristin, for complimenting the service that has been provided by your debt consultant and our advocates in Client Services. We certainly want to make sure that our clients have a thorough understanding on what to expect once enrolled in our program. However, we are available 7 days a week to address any questions that come up along the way. You can also chat with us live when logged on to your Client Dashboard at . Thank you for choosing Freedom Debt Relief. Here's to your financial freedom!
May. 22nd, 2019
Verified Customer
Review Source
Jeff
Everything you are able to see online on the client dashboard. This was my first time dealing with any kind of debt relief but to see the results in really motivating. Freedom Debt Relief is an awesome company to work with. I'm glad that I found them.
6 years ago
Reply from Freedom Debt Relief
Thank you, Jeff, for your positive feedback. Great job utilizing your Client Dashboard! This is a great tool to use when monitoring your Graduation Path and the progress you're making toward your financial freedom. Did you happen to see the option to chat with a live advocate? We are just a phone call, email or chat away when assistance is needed. Thank you for choosing Freedom Debt Relief to meet your financial goals.
May. 22nd, 2019
Verified Customer
Review Source
Julie
They are always so pleasant and nice and don't make me feel like I'm the only one on earth that it is in bad financial shape. I get numerous emails from them explaining where my debts are and they keep me well informed. They've already settled one of mine. Every person I have talked to went above and beyond in making you feel comfortable.
6 years ago
Reply from Freedom Debt Relief
This is excellent feedback, Julie. Thank you so much for sharing! It's rewarding to hear you've received nothing but superb customer service from our advocates. We hope to continue this trend during your entire time with us. Keep in mind you can also monitor your progress by logging on to your Client Dashboard at . Thank you for choosing Freedom Debt Relief as a guide to your financial freedom!
May. 22nd, 2019
Verified Customer
Review Source
Doreen
They are very helpful. Any time that I need, I call them right away. They give me the answers. Freedom Debt is an excellent company to deal with. They notify me all the time. They email and given me phone calls. They're a great company and they helped me out a lot.
6 years ago
Reply from Freedom Debt Relief
Thank you for your review, Doreen. Freedom Debt Relief is thrilled to assist you with your accounts and we will continue to support your journey in becoming debt free. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
May. 21st, 2019
Verified Customer
Review Source
Anonymous
I needed to get out of debt and they have helped me out a lot. I'm very pleased with them. Every time you call, you get the response you want. They're always right on top of things and they keep me informed. Freedom Debt Relief is very good, I like the service.
6 years ago
Reply from Freedom Debt Relief
Thank you for complimenting our skillful advocates in Client Services. We are also very glad to hear all of your questions have been answered to your satisfaction! We ask that you continue to reach out to Client Services at (800)655-6303 or via email at with any other questions that come up along the way. Thank you for being the best part of Freedom Debt Relief. Here's to your financial freedom!
May. 22nd, 2019
Verified Customer
Review Source
Anonymous
When you are faced against a bunch of debts, they are willing to negotiate and work with you. When you are in a situation like this with so many debts and one income coming out of one household it shouldn't do that much to your credit score because you're constantly faithfully making your payments in a long time and so forth. They should be able to negotiate with tha credit score, it just makes it look bad.
6 years ago
Reply from Freedom Debt Relief
Hello, and thank you for sharing your honest feedback about our services. We understand that the hit on y our credit can seem a bit intense. However, after a settlement is completed you will be able to see that reflected in your credit. We can assure that you will be pleased with the plan we have to resolve your debt. If you are ever concerned about your account please call Client Services at (800) 655-6303.
Aug. 6th, 2020
Verified Customer
Review Source
Charlene
They are very knowledgeable and they answer my questions without any hesitation and they were concerned with me getting myself out of debt. When you go into liquidation with the creditors, they're unable to waive our court costs.
6 years ago
Reply from Freedom Debt Relief
Thank you, Charlene, for your phenomenal review of Freedom Debt Relief! We look forward to successfully assist you through the remainder of your debt relief program. Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Kenneth
They kept me informed with everything that was going on on my behalf. They seem to have a lot of negotiating skills with creditors and they were prompt with notifying me of any action settlements and things like that so I'm very satisfied with them.
6 years ago
Reply from Freedom Debt Relief
We appreciate your feedback, Kenneth. Our team has built strong relationships with many different creditors which give Freedom Debt Relief a unique ability. We thank you for being a client and look forward to seeing you 100% debt-free. Please let us know if you have any questions or concerns, you can reach out Client Advocates at 1-800-655-6303. Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Tammy
I think the customer service has been very helpful when I had questions and things like that. The guy who helped me when I first joined the program I thought was very helpful and he went above and beyond. When you join the program, the accounts go up in price and they charge you according to when you pay off the bill and they take their commission off of what the bill has become as opposed to what it was before when you started. For the most part I'm happy with the progress and the service I am receiving.
6 years ago
Reply from Freedom Debt Relief
Thank you for sharing your experience, Tammy! We take pride in our negotiation ability so even if an account grows we save the most money possible for our clients. Fees are pre-determined and unchanging through your entire program, they are based only on the amount you enroll, not what they grow to. If you have any questions or concerns, please reach out to our highly trained advocates at 1-800-655-6303. Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Marsha
They're very courteous and very knowledgeable. They answer the questions and take the time and are patient. They have very very good customer service. They keep their promise and tell you step by step what they want to do and they do exactly that. The person who signed me up, Jeremy, was very knowledgeable and he was very very helpful.
6 years ago
Reply from Freedom Debt Relief
Thank you for sharing your positive experience with your Debt Consultant, Marsha! We will support you all the way into your future of financial success. Don't hesitate to reach out to our Client Services department if you have any questions along the way, they can be reached at 1 (800) 655-6303 or by emailing . Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Mary
I felt very confident from the way they talked. They were very professional and we needed assistances and I didn't want to file for bankruptcy. The customer service is always available and I get answers every time I call them. They always solve my problems. They are just very helpful and kept me informed of what was going on.
6 years ago
Reply from Freedom Debt Relief
We're so glad we can support you through your journey to financial success, Mary! We're always here for you if you ever have any questions regarding your program. Don't hesitate to reach out to our Client Services department, they can be reached at 1 (800) 655-6303 or by emailing . Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
James
They seem like they care. They helped me out tremendously. Whenever I had a situation, I called them and they answered it and they solved the situation for me. They've been really helpful and up front with me and giving me all the information that I need to accomplish my goals of getting my debt taken care of and I appreciate them a lot.
6 years ago
Reply from Freedom Debt Relief
We appreciate your feedback, James. Our company's business model is based on care, for both our clients and employees. We are looking forward to seeing you debt free! Please reach out to our Client Services department if you have any questions or comments regarding your account at 1 (800) 655-6303 or you can log into your Client Dashboard at . Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Anonymous
Freedom Debt Relief really helped me with my credit card obligations. They follow up and I already have less debt and in fact, I'm almost graduating from the program. The associates were very friendly and very helpful. They really explained things well about transactions that were going on.
6 years ago
Reply from Freedom Debt Relief
That is great to hear! We look forward to putting you through our graduation process and seeing you 100% debt-free. If you have any questions or concerns please don't hesitate to contact Client Services, they can be reached at 1-800-655-6303 or via email at . Thank you for allowing Freedom Debt Relief to guide you to your debt free future.
May. 22nd, 2019
Verified Customer
Review Source
Philip
They were very understanding and they were very excellent in helping me. They were just very easy to work with. You're kind of kept in constant contact with where you are and paying off negotiations with the creditors. They took care of the creditors when I couldn't.
6 years ago
Reply from Freedom Debt Relief
We're happy to partner with you in your journey to financial success, Philip! We will always reach out with important updates regarding your creditors. Please don't hesitate to reach out to our Client Services department with any questions regarding your account. They can be reached at 1 (800) 655-6303 or by emailing . Thank you for choosing Freedom Debt Relief!
May. 21st, 2019
Verified Customer
Review Source
Tammy
Freedom Debt was friendly and they did exactly what they said they were going to do. If I ever had any questions or needed help, they were always very friendly and helped me right away. They always informed me every step of the progress that they've made by keeping in contact via email.
6 years ago
Reply from Freedom Debt Relief
Tammy thank you for your review. Our clients are our top priority and ensuring that you feel appreciated and respected is the main goal. Thank you for trusting us and allowing us to help you on your path to financial freedom. if you ever need our assistance please call Client Services at (800) 655-6303. Have a great day!
Aug. 6th, 2020
Verified Customer
Review Source
Jeff
They've explained everything and every time I call them for any help, they've been there real quick for me and worked through things with me. They keep things up to date on the dashboard. They're really good at documenting exactly where I'm at in progress and how much I've saved and everything. It's been working real well.
6 years ago
Reply from Freedom Debt Relief
This is great to hear, Jeff. Freedom Debt Relief is happy to explain our program thoroughly and we will continue to keep you updated with any new information on your account. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Stella Auxier, KY
Any time they negotiated anything, they sent me notifications immediately. I have the opportunity to accept them or ask them to go back to the table and they give me monthly updates via email. I've been able to close quite a few debts through their negotiations. I still have one that we are just working on.
6 years ago
Reply from Freedom Debt Relief
Thank you for your feedback, Stella. We over overjoyed to have negotiated so successfully on your account and look forward to completing the last one so you can be 100% debt free! If you have any questions or concerns please contact Client Services at 1-800-655-6303. Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
William Middletown, NY
They are very attentive. They let you know everything in order for you to know what's going on. They're always there when you call in. They are quick. They tell you flat out that you can get down to a certain number and that number was exactly on the money. I feel very pleased and happy about it.
6 years ago
Reply from Freedom Debt Relief
Thank you for your positive review, William. Freedom Debt Relief cares about your journey in becoming debt free and we will continue to keep you updated. We wish you the best through your completion. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Samuel Marblehead, OH
Very often as they settling or have an offer for settlement, they would call and request our permission, they did a wonderful job. They consolidated it and made it easier for use to gain and recover from our debt. All the people that I had contact with was very patient and very understanding and they were never rude.
6 years ago
Reply from Freedom Debt Relief
We're glad we can be by your side on your journey to financial success, Samuel! We're here for you every step of the way and will always keep you informed as we settle your accounts. Don't hesitate to reach out to our Client Services department if you have any questions along your journey they can be reached at 1 (800) 655-6303 or by emailing . Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Mary Anne
They've been helpful every time I asked or had any questions. They had an answer for me right away. They were very on top of communicating with me on how the progress is on my payment. They've been really helpful and the process has been really helping me with my monthly payments. They are very direct with how they communicated really well.
6 years ago
Reply from Freedom Debt Relief
This is wonderful to hear, Mary Anne! We thank you for trusting us to resolve your debt and will be with you every step of the way. You can keep track of your progress and authorize settlements at . Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Peggy
Sometimes they are in contact with me and other times it doesn't seem like they are. I saw a couple of different times, or at least one charge card, it could have turned out a lot better than it did. Instead of having to pay over a length of time, they were getting so much a month and it was going to take like two years to pay it off. I couldn't understand that.
6 years ago
Reply from Freedom Debt Relief
Thank you for your review, Peggy. Our negotiation strategies are created for your benefit and implemented so we can negotiate on as many of your accounts at once. If you have any questions or concerns, please don't hesitate to contact Client Services, they can be reached at 1-800-655-6303 or via email at . Thank you for allowing Freedom Debt Relief to guide you to your debt free future.
May. 22nd, 2019
Verified Customer
Review Source
Felicita
I feel the communication is always on point and consistent. They are persistent in trying to achieve results and working with me. I was nervous, but the agent that I consulted with gave me the confidence to believe in Freedom Debt Relief.
6 years ago
Reply from Freedom Debt Relief
Thank you so much for your positive review, Felicita. Freedom Debt Relief is very glad to take control of your debt and we will continue to help you become debt free. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Teri
They're pretty punctual. They get back with you on anything if you call. I've never called and they haven't been able to help me with the question. Freedom Debt helped me reduce my debt tremendously in the couple years that I've been in the program.
6 years ago
Reply from Freedom Debt Relief
The entire Freedom Debt Relief team is here for you every step of the way, Teri! We will continue to support you throughout your journey with us towards financial success. Please reach out to our Client Services department if you have any questions along the way, they can be reached at 1 (800) 655-6303 or by emailing . Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Robin
Every time I call, they've been more than helpful. They were phenomenal and set up my account in the beginning. They've done a wonderful job for me. They've gotten my debt down to a manageable amount and got everything paid off very quickly.
6 years ago
Reply from Freedom Debt Relief
We're so glad we can be here to support you, Robin! We are confident you will soon obtain financial freedom! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Victor
They've always answered all my questions. They are very courteous. Overall, very good customer service. I've had no problem with them and they've always handled my account very well. They've always kept me up to date with any changes and they helped me out and recommended a good lawyer.
6 years ago
Reply from Freedom Debt Relief
We appreciate your review, Victor. Freedom Debt Relief has your best interest in mind and we will answer any question you have. We are proud of your experience so far and we wish you the absolute best! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Roxan
I only had to actually contact them once regarding an account that has been paid off and it's still showing progress on my Freedom Debt Relief dashboard. I know they're working on it. They seem to be very knowledgeable as far as the whole program. I just feel that they're doing a very good job and trying to settle my debts for me.
6 years ago
Reply from Freedom Debt Relief
Thank you for sharing your review, Roxan. Our highly trained Client Advocates are experts in debt settlement and we are very excited to see you debt free! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Anonymous
They are very easy to work with. Their customer service is good. I'm happy with the program. I think they raised their fees may be a little high but I don't know if that's the going rate or not but I don't like having to pay high fees.
6 years ago
Reply from Freedom Debt Relief
This is great feedback! Freedom Debt Relief is very happy to take control of your debt and you definitely made the best decision in becoming debt free. We do our absolute best to provide the lowest possible fee in comparison to the interest on your credit cards. We are confident you will become debt free soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Shelia Brasher Decaturville, TN
Very knowledgeable, friendly, and helpful staff! I have been with Freedom Debt for a while and I feel very secure and safe with my financial assistance being handled by Freedom Debt. They have been wonderful to work with on my debt problems.
6 years ago
Reply from Freedom Debt Relief
Thank you for the amazing feedback! We are very glad to hear, Shelia, that you have enjoyed your interactions with our Client Services team. Please know we are always happy to assist you with any questions or concerns that come up. Remember, you can view the details of your account at anytime by logging onto your Client Dashboard at . Thank you for choosing Freedom Debt Relief to meet your financial goals!
Apr. 29th, 2019
Verified Customer
Review Source
Hollie T Petrillo
My experience With FDR has been great so far It's slow going in the beginning with all those unpleasant phone calls. But once you're in the program for a while things really begin happening. Recently I saw a big jump in my credit score needed it, make me feel new again glad I made the choice Tj o give FDR a call
6 years ago Edited January 10, 2024
Reply from Freedom Debt Relief
Hello, Hollie! We appreciate you taking the time to leave us a review! Our team takes pride in making sure our clients are supported throughout the process and we're always here for you. If you have any questions, please call us at 800-655-6303. Thank you for being a valued client of Freedom Debt Relief!
Nov. 24th, 2020
Verified Customer
Review Source
cameron minnis
Overall I was satisfied with the service I received from FDR. I would have liked to have been better informed on the consequences of when my creditors sell/cancel my debt, and how a 1099-C affects me. I'm not sure if FDR could have helped prevent the cancellation of debt by better communicating with my creditors. Debt cancellation sounds good, but it doesn't always have the most desired effect on future credit score.
6 years ago
Reply from Freedom Debt Relief
Thank you for your honest feedback, Cameron. We sincerely apologize if these possibilities were not shared with you in detail. Yes, the creditor(s) may decide to close any revolving credit accounts that are enrolled in our program. Keep in mind the the purpose of enrolling into our program is to resolve the debt you currently have and develop habits to prevent a large accumulation of debt again in the future. Therefore, having an open line of credit enrolled in the program defeats the intended goal.
In some cases clients may receive a 1099C, which requires them to pay taxes on their forgiven debt. However, it is possible to avoid declaring the forgiven debt if a person meets the IRS's definition of liabilities exceeding assets at the time of settlement. Since FDR is not a tax consultant, we strongly encourage you to please contact your tax advisor if you have further questions about the options available to you.
Thank you for choosing Freedom Plus as a guide to your debt-free future.
In some cases clients may receive a 1099C, which requires them to pay taxes on their forgiven debt. However, it is possible to avoid declaring the forgiven debt if a person meets the IRS's definition of liabilities exceeding assets at the time of settlement. Since FDR is not a tax consultant, we strongly encourage you to please contact your tax advisor if you have further questions about the options available to you.
Thank you for choosing Freedom Plus as a guide to your debt-free future.
Apr. 16th, 2019
Verified Customer
Review Source
George Brown
In June I will be Debt free from loans, credit cardds and just poor judgmennt on my part. Its been It's nearly 4 years since I started the program and in 2 months I will have completed my program to be Debt free. I'm now looking for a new home to buy.
6 years ago
Reply from Freedom Debt Relief
Congratulations, George! We are very proud of your accomplishments in our program. You have done a terrific job remaining dedicated to the process. We cannot thank you enough for sharing how you've benefited from our service. Thank you for choosing Freedom Debt Relief to meet your financial goals. Happy house hunting!
Apr. 16th, 2019
