Name: Freedom Debt Relief
Rating: 4.7

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Kenneth McClenny Humble, TX

The information as it was given to me was so redundant that it confused me. My biggest concern was that at the onset it was detailed to me that the process would take 12 to 24 months. I heard this over and over and over again. Then when I committed to the service it changed to 44 months! All I wanted was the truth from the beginning. This one fact made the whole experience terrible. I do not like marketing and sales ploys to get me to buy a service or product. Because debt relief was needed, I committed to this in spite of the above mentioned example. Don't mislead me, don't lie to me and do not misrepresent the truth!

8 years ago

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George Santos Jacksonville, FL

Customer service was excellent. Made me feel confident that it will work out which in my case I do hope it all works out simply because I've been a similar situation during a divorce.

8 years ago

Reply from Freedom Debt Relief

Thank you for taking the time to leave us a review, George! We are happy to hear that you are pleased with our services! We are here to support you every step of the way, so please do not hesitate to contact us have any time you have questions or concerns! We can be reached at 1(800)655-6303 or by email at Support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Sep. 2nd, 2020

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Amans Delite Westbury, NY

In the initial conversation Dana did not categorically state that the fee that Freedom Debt relief takes is 25% of the original debt. All that is stated is that "our fee is built into the amount you pay monthly, so their is no extra payment." So to get debt free you are paying 75% of the debt, not the 50% for which they settle. It is still better than having to pay 100% of the debt but the fee seems EXORBITANT. I only became aware of this when I asked the reason that the debts were not settled in full if I could clearly see that I had accumulated enough money to pay the settlement offer in full. I have settled 2 of the 6 accounts that I originally enrolled in the program myself and working to do so with the rest of them.

8 years ago

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KIm McClanahan

Lloyd was the most kind and understanding man I every spoke with in my time of need. He deserves a 20 not a 10. I look forward to speaking again with him in the future.

8 years ago

Reply from Freedom Debt Relief

Thank you for sharing such positive feedback, Kim! Our goal is to have our clients feel welcomed so they can feel comfortable and confident with us! We are here to support you every step of the way, so please do not hesitate to contact us have any time you have questions or concerns! We can be reached at 1(800)655-6303 or by email at Support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Sep. 2nd, 2020

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tracy brown

nasty bunch of people at least the ones which I have had to interact with........all very polite, but it ends there........they refuse to reply to feed back mail or do not care to reply, months go by that you pay them a huge percentage of your monthly income, but YOU did sign up for that is there position......when you are attempting to re-arrange your monthly payment to FDR trying to get a dollar about, you know, something a little lower........there position you signed up for this and now it is what it is.........if you are not satisfied then cancel/terminate your deal with them.......and with that you may or may not receive your thousands of dollars which you faithfully put into your dedicated account to pay off your bills........they take it all in and thus far never pay any out..........or for that matter never so much as contacted your creditors with the information that FDR will be to go to company to get them a fair and reasonable timely settlement ...........zip, nada, nothing, and because FDR refused to, or simply did not contact my creditors, the amount origionally owed to them may have increased 25-30 percent with the late fees and penatlys which they have added, not to mention that my credit score in 6-7 months went from 800 to 550.........at the moment I could not buy a taco on credit......and the credit I did have, was terminated by them........and thus thanks to me getting myself into this situation, yea like I deserved this heart attack, or my HVAC at my home was destroyed by normal wear and tear and age, and the un insured driver sans license to legally drive smashed in my a truck stopped at a red light, bla bla bla my problems, which I attempted to get a reverse mortgage on my home, but no help there either, my place is valued at less than $50 thousand which is the minimum, and so ....... enter FDR taking over my problems and then months of them providing no leadership or communication with my creditors.......or with me...........maybe I will get my money returned and maybe I wont............FDR has got me at a huge disadvantage at the moment.........

8 years ago

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Kathleen Stanford Raymore, MO

Greg made a very difficult situation much easier. This was a very hard decision to make and Greg walked me through it step by step. I would definitely recommend to anyone.

8 years ago

Reply from Freedom Debt Relief

We love your feedback, Kathleen. We are so proud Greg further assisted you while enrolling into Freedom Debt Relief because we want you to become debt free. We have your best interest in mind and we would love to see you recommend our program to your friends and family. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jan. 16th, 2019

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Irvin A Kingston, TN

I signed up today and i feel better already. Chris S was so helpful and understanding. He was professional and explained everything to me. He was very patient with me.

8 years ago

Reply from Freedom Debt Relief

Thank you for sharing your feedback with us, Irvin! We are happy to hear that you are pleased with the service you've received! We are here to support you every step of the way, so please do not hesitate to contact us have any time you have questions or concerns! We can be reached at 1(800)655-6303 or by email at Support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Sep. 2nd, 2020

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Jody G Houston, TX

Sounded great, but not as promised. Great salesman, but disappeared after FINALLY (way longer then expected) another department settled my debt. One company filed against us, which he said "never hsppens", and we were threatened to have to appear in court. Thank GOD they work with a law firm, and I recommend you pay the $12 or so a month with them. I settled 2 cards myself, and they took the savings credit! They tell you they start working on your account right away, but truth is, you have to start putting your bimonthly huge payments into a trust account. Then, they have to wait months for you to first, fall very delinquent on every account, so like a minimum of 3 to 6 months, and then, they tell you when you ask why they have not settled anything yet, that you do not have enough in your trust account for them to settle some of the larger accounts! In the end they offer you a Consolplus loan, "if you qualify, " meaning I guess none of your auto drafts were returned. Catch is its at like 22% and they t we ll you it wipes them sll out at once and speeds the process. Worst part, I was told they'd tell me how to fix my credit report to accurately show the accounts were settled, so paid In full. Nobody could answer that after it was all done. Then my eager to help salesman never returned another email. Biggest regret ever. I have talked to others since then, and should've contacted creditors myself, or used another company. TERRIBLE, more stressful than original bills. Why try money back after its all been done, your credit is almost 200 points lower, and you wouldn't be able to pay agreed settlements without them? Where Do You Go then???

8 years ago

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Jennifer

Services were explained precisely and any questions that came up were, and I'm sure that will come up are, conviently a phone call away and answered qucikly.

8 years ago

Reply from Freedom Debt Relief

Thank you for your great review, Jennifer! We're pleased to know that you're well informed of your program and should you have any questions along the way, please don't hesitate to contact our client services team. They can be reached at (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

Jan. 16th, 2019

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Sabrina Lovely

Steven L was very persistent in getting me enrolled in the program and I am actually so grateful he did. Working with him was a pleasure and I'm looking forward to getting started.

8 years ago

Reply from Freedom Debt Relief

Thank you for taking the time to leave us a review, Sabrina! We are happy to hear you chose us to assist you in resolving your debt! We are here to support you every step of the way, so please do not hesitate to contact us have any time you have questions or concerns! We can be reached at 1(800)655-6303 or by email at Support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Sep. 8th, 2020

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Dan Ford

After applying for a loan with Lending Club, I was recommended by AmOne and I was connected to Ms. Dorothy K and she was helpful in getting me enrolled in your program.

8 years ago

Reply from Freedom Debt Relief

We're happy to have you on board, Dan! We're looking forward to helping you reach your financial goals! Also, should you have any questions regarding your account, please don't hesitate to contact us at (800) 655-6303 or log onto your client dashboard at . Thank you for choosing Freedom Debt Relief!

Jan. 15th, 2019

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Jeremy Maze San Jose, CA

Shaun L was very good at explaining the program and making me feel comfortable with my decision . I will definitely recommend Freedom Debt Relief to my friends and family !

9 years ago

Reply from Freedom Debt Relief

Thank you for sharing your feedback with us, Jeremy! We are happy to hear that Shaun was able to assist you and make you feel welcome and comfortable! We are here to support you every step of the way, so please do not hesitate to contact us have any time you have questions or concerns! We can be reached at 1(800)655-6303 or by email at Support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Sep. 10th, 2020

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Brad

So far so good! They have help me solve my debt problem. And as of November 2016 Lived up to what they agreed on. All my debt would be reduced on avg. of 45% and paid off within 48 months - if not sooner.

9 years ago

Reply from Freedom Debt Relief

Thank you for taking the time to leave us a review, Brad! We are happy to hear that you are pleased with the program! If you ever have any questions or concerns, please do not hesitate to contact us at 1(800)655-6303. Thank you for being the best part of Freedom Debt Relief!

Sep. 10th, 2020

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Dianne Merritt Richmond, VA

I signed up with Freedom Debt Relief a month ago.I did what they said when the welcome package came.I sent my creditors the page changing my phone number and e-mail to theirs.But instead of my creditors calling,texting or e-mailing FDR.I continued to get calls,texts and e-mails from my creditors.All my creditors have told me they will not work with FDR.When I notified FDR they tell me they do work them.Since signing up with FDR the calls etc. from my creditors have gotten worse.I talked to FDR yesterday 3 times and got the same bs from them,The last person I talked to suggested I change my phone number and e-mail to stop them from contacting me.They told me it could take 4 to 6 months for them to negotiate with my creditors.I asked why it would take them that long,they couldn't tell me.I asked them why if I went to a bankruptcy lawyer or Credit Counseling of Virginia they could stop my creditors from contacting me.Again all I got was they negotiate with my creditors.They are a rip off do not trust them.

9 years ago

Reply from Freedom Debt Relief

Hello Dianne,

We’re so sorry to hear you have had a negative experience. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?

Nov. 20th, 2018

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Brenda Brooklyn, NY

Freedom Debt Relief personnel are always available to help with concerns/questions. Enrolled for a few months and have already approved one settlement with a creditor. I feel that I am on my way to really managing my debt.

9 years ago

Reply from Freedom Debt Relief

Hello Brenda! Thank you for sharing your feedback with us! Congratulations on your savings! We love to hear about our client's success! Keep up the great work, and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling 1(800)655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Sep. 10th, 2020

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yolandia eubanks

Everyone has been wonderful to work with but it is very overwhelming to know know exactly what you need to do when the creditors are contacting you and and what you should do.

9 years ago

Reply from Freedom Debt Relief

Hello Yolandia! Thank you for providing your feedback with us! We are happy to hear that you are pleased with our service, and we are here to assist every step of the way! So if you ever have any questions or concerns, please do not hesitate to reach out to us for answers. We are available seven days a week and can be reached at 1(800)655-6303. Thank you for choosing Freedom Debt Relief for your financial needs!

Sep. 10th, 2020

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Lois Longmire Baltimore, MD

November, 2016 I have nothing but great service. From my first call in August, 2016 to now. I would recommend calling them if you need help with your debt!

9 years ago

Reply from Freedom Debt Relief

Thank you for taking the time to leave us a review, Lois! We are happy we can be of assistance to you to reach your goal of becoming debt-free! Keep up the great work, and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling 1(800)655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Sep. 10th, 2020

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John & Neyomi Duncan Tampa, FL

We entered the program in February and 1 account has been settled and are in the process of another account being settled. Whenever we call they always take the time to answer our questions.

9 years ago

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kathy Lynn, MA

Not much progress, and my credit rating is blown, I thought this would help, but so far it hasn't made much progress. Only 1 account settled?? Not sure why and the one that was - was not reported as settled as agreed to the Credit Bureau... Hoping the next months things start to happen. I've sent out letters not to call me but deal with Freedom and I still get phone calls.??

9 years ago

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albert lohse Aledo, TX

Freedom Debt Relief has been so beneficial to me and my wife and has taken the stree level off of us. FDR has a great program and we highly recommend this...

9 years ago

Reply from Freedom Debt Relief

We appreciate your great review, Albert! Not only do we provide debt-relief, we provide stress relief! Congratulations on your savings and please don't hesitate to contact when you have questions regarding your account. Simply call (800) 655-6303 or log onto . Thank you for being a part of Freedom Debt Relief!

Jan. 4th, 2019

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Melissa Boys Ranch, TX

One of the worst choice I have ever made. The steps they tell you to follow to cancel, mean nothing. I cancelled within 24 hours (they give you 72 hours) of signing up, I even called the consultant that I signed up with to make sure and I was told that "it was all cancelled and handled". Then, they still drafted my bank account! I had to call twice to get actually get a refund. I speak to 5 different people and finally the last gentleman that WAS able to help me, tells me that that my agreement was never even cancelled. 8 business days after my money was taken, I received a refund, however it was not the full amount. Ridiculous!

9 years ago

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Esther Pryor Chipley, FL

The issue on Debt Resolution through Primerica was not solved. It is a program that is being discontinued. No big deal if you'll can settle all of my accounts.

9 years ago

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bruce groves Clinton Township, MI

I have been trying for months to access the client dashboard and I still can't access it. I think you could be more prompt in replying to e mails. So I am not very positive with customer service. Also you removed money from my account on the wrong day which put me in a bind.

9 years ago

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Cheryn Brewer Twentynine Palms, CA

I don't like the fact that no one person handles my case. Whenever I call I get someone different and have to start at the beginning and explain my situation before we can get to the current issue. I asked them 15 months ago to start negotiations with a particular company that was willing to cooperate but they ignored it and went with a different company. Now I am being taken to court by that company. When I call to try and deal with this situation I have to explain it all from the beginning to bring them up to speed and it gets very annoying. And they are not at all helpful in legal matters and now it's "not their problem"!

9 years ago

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S.G Sugar Land, TX

I am no longer with Freedom. I was with these people 4 months and they tried to make a settlement with one creditor. I got 2 different settlements. I tried calling these people no response and I e-mailed these people no answer. Before I cancelled with Freedom they should have made the one payment but they did not. I had to make the payment. For 4 months I paid in almost 2000.00 and I was lucky to get back some of it. I am on a fixed income and this hurt. Social security does not pay much for me to have lost this, The creditors that I talked to had not been contacted the 4 mos. I did good when I called my creditors myself. Freedom is for some people but it was not for me.

9 years ago

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Merritt Cortello Lakeland, FL

I am happy with the progress we are making, but I left a message on my dashboard and no one ever responded. When I called customer service (Blanca, I think), she had me email her the information I had received concerning a settlement. I got a return email saying she had received the information, but I have not heard anything since...

9 years ago

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Renae Siemek Denver, CO

I have been very pleased with Freedom Debt Relief and how my debt is a priority with the company. When I have a concern, I can call or email and my concerns are addressed promptly. Good job!

9 years ago

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Donna Griffin Luling, LA

This has been the most stress free and professional experience under the circumstance I am going through.. This has been such a blessing for my family.. Thanks sooo much..

9 years ago

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Gene Thurow Phoenix, AZ

My wife and I want to thank the staff at Freedom Debt Relief for an awesome job on getting us out from under a big rock. We are very pleased with the whole process.

9 years ago

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Laurie Montanye Las Vegas, NV

I am glad to hear there are some people that got help from this company... My experience was horrible.. I paid 939.00 per month for almost a year... I knew my unemployment would not support that much of a payment so I had asked for a lower payment and run it a little longer... They DROPPED me because I would not be successful if I could not meet that large payment. End result, they received 8900.00 from me and paid NO ONE.. I ended up with 2 judgements because they did not try to negotiate to pay anything and a few of the creditors worked with me and I ended up paying less than the discount I was promised by Freedom Debt... I was not able to get anyone to give me any information about the funds they received... So, to my knowledge they paid no one on my behalf and they are 8900.00 richer for it... I believe in Karma.... I do not recommend this company... Creditors are not the demons they want you to believe...

9 years ago

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nelson bermudez Daly City, CA

all the staff of freedom debt relief are very courteous, helpful to clients and very knowledgeable in their work. I will for sure recommend FDR to my friends.

9 years ago

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Richard D Aliso Viejo, CA

Freedom Debt Relief is an amazing Company. They all work as a Team. They are kind, and recognize real hardship. I highly recommend this highly professional Team.

9 years ago

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Jennifer H Maple Grove, MN

A smooth, easy process with so much help along the way! The people I have dealt with are friendly, professional and nonjudgmental! Thank you for that!

9 years ago

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Bob Molino Arlington, VA

Freedom is a good company. Gets expected results and service. Accredited, however, does not honor its claim to keep in touch and help with any problems you may have with Freedom. A useless appendage.

9 years ago

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Riley Bourdon Detroit Lakes, MN

They have been great to work with. I lost my job and they allowed me to pay what I could to keep the process going until I found a new job. They have settled one of me accounts already after 8months.

9 years ago

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Roberto Kingman, AZ

Every thing that was agreed upon has progressed per our agreement. Things have gone so much better for my wife and myself since you took over our debt problems. Keep up the good work. Thank you so very much.

9 years ago

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Jason Godwin

We have not been able to check out progress online tidied to the fact that your website is constantly down! It is SUCH an inconvenience! But we are satisfied with the company just NOT your website!

9 years ago

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MARY ANN ARCHER Minneapolis, MN

I have had an excellent experience with FDR with the exception of some faxed docs that seemed to vanish into thin air. The personnel have been unfailingly courteous and patient and have provided answers to my questions.

10 years ago

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Neil D Cowling Westland, MI

I would rate it higher, however, I have only been in this for three months with one settlement out of 13. I am happy with the progress and with the courtesy I have encountered when I have a question. Another result is a significant decrease in spending on a tight budget. My counsel to others is that one persist and be patient.

10 years ago

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Jennie Sharp Cleveland, OH

I'm pleasantly surprised how quickly they got my first settlement. I have not had to deal with any of my creditors. They truly have made this a painful process.

10 years ago

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Larry Strope Athens, PA

I have found FDR to be a reactive company. The only things they have done for me (to date) were the direct result of an action on my part, nothing proactive on their part.They are taking money from my 'escrow' account and calling it a "bank monitoring fee". Banks I've worked with have always paid me interest for my deposits, FDR uses a bank that charges me to deposit. I have yet to get a clear, concise answer from any of their phone reps. (One I had to spell their own email address to). The claim to not receive papers and emails, when I have proof they have. Based on my current situation with FDR, I'd say the biggest mistake I've ever made.

10 years ago

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Vicki Young Miamisburg, OH

I have also been having problems logging into my client portal. I just gain access to my account today. I signed up on 7/16/2015 and just now gain access. I am starting to get very frustrated with all the phone calls from creditor that they have promised will stop. They told me that they have sent letter to all my creditors, but I am started to doubt it.

10 years ago

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Louis Romano Saint Johnsville, NY

Care about my concerns and they act accordingly. After just a couple of short months, they have already negotiated my first settlement. Great to work with.

10 years ago

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Jamie W Dallas, TX

At the beginning of the program, I had a great experience with Freedom. Towards the end I saved enough money to pay off the remaining balances. So I called in April 2015 and asked for a payoff, I submitted the funds to pay off all the debt. After a few weeks I called back and they said that they were paying off the debts and had a few scheduled in May. So, I called back in June and they did not have enough money in the account to pay off all the accounts. The agent asked if I could send in a little extra to make sure it was covered and anything extra would come back to me. I was a little upset but I sent a additional draft. Now while all of this was happening, they had stopped automatic draft until they started again in Aug. I was really upset because I was told they were not going to take any more money. I called them again, this time real upset, they said that they needed more money and they took it from the draft. I told them they had gave me 2 payoffs amounts and I was wanting a full refund on what they drafted from my account. Well, they said that a Manager would call me but they never did. So, today I checked the website and it said all accounts have been paid. I called them and asked to close the account. They said it would take a few days to get it processed. Well, we will see if this is over! I will be reporting their doing to the Better Business Bureau after I get refunded. In all I feel like was was punished for paying off early and they wanted to make up some of that money. I would not recommend anyone from using them because of the problems I've had since April.

10 years ago

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Cesar Ramirez Houston, TX

We have been enrolled for 9 months now and so far we are dissapointed. Everytime we call in we get a different person that seems to not be familiar with our account. We have faxed and emailed paperwork numerous times and even though we have confarmation that they received it, they can never find it. We have paid over 4,000 dollars so far and they settled one account for a little over 2,000 dollars and somehow we only have 481 dollars left on our account. Would not recommend this company unless they do something to turn things around for us, if they do I will repost review. I feel most of the reviews here are fake and mine is the only one written by a real customer.

10 years ago

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karen Las Animas, CO

You have been awesome and very helpful so far.Everybody has been nice that I talk to and takes the time to explain everything. Thanks for all the hard work. Karen

10 years ago

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David Longview, TX

Energetic and motivated consultants that genuinely work to understand and resolve problems. Not a hint of judging me, just sincere efforts to get it resolved.

10 years ago

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Cheryl Bellefonte, PA

Awesome, they have really helped me. I have been in financial debt since November 2014. One of my debts had been resolved. Everyone there is amazing, kind and patience.

10 years ago

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Dee Denver, CO

I have been with the program going on three years. I am very disappointed in how long all of this is taking. I can guarantee you that if I had known what I know today I would not have gone with this company. At first they were great and that's how they want you to see them. But just wait! Furthermore they are terrible communicators, and some of their CS reps are down right rude. They lied to me and failed to follow up with a situation after I made several attempts to ask them to follow up. I was told that they were in contact with the lawyer who was threatening me, but come to find out they never even made contact until I was threatened with garnishment...then all of sudden they were on top of it and pretended to be my hero! Yes I did get a couple of debts cut down...but not what I expected. It also has taken way over the amount of time they had originally told me it would take. Overall, I would not recommend this company.

10 years ago

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Summer Little Rock, AR

Been in the program since Jan, 1 of 7 accounts resolved. I wish I knew more about what else was going on with the other accounts.The site always says in negotations. Really? ok tell me more. customer service is a little hit and miss. but always pleasant. Its not good speaking to somone who has to read through your file to answer a question, and when you call back later for more information your given a completly different answer from a completly different person. It gets a little confusing. Im still keeping my fingers crossed all this goes smoothly, and this company does as it adverstises.

10 years ago