Freedom Debt Relief
9.9
Overall Score
Ned Clark Los Angeles, CA
I was initially Pleased with Freedom Debt Relief (FDR)'s reputation and `Industry Footprint' as a large, responsible & effective Debt Negotiating Company - because doing this requires both Knowledge and Skills which I don't possess - and don't have the time to LEARN- much less spend handling these issues myself...I need to devote my waking hours to trying to keep my Tiny Family Business ALIVE.
But over the last 12 months (corresponding with the COVID Pandemic), that satisfaction has been turned-into Angry Frustration by a SERIES of "Panic Situations" - ALL traceable to a mix of FDR's lackadaisical handling of documents & phone calls, as well as Ineffective Communication not just between FDR & myself, but between FDR & Debt-Holders - and even FDR and the "Legal Partner" which THEY (FDR) `Set Me Up With'.
A GALLING example: In 4thQ 2019, I received an EXCELLENT Settlement Offer from CitiBank to clear $4,300 in card debt for $1,188.00; I made a Full Report to FDR, and presumed it had been `handled'...that is, until 1stQ 2021 - when FDR expected me to THRILLED' that they'd JUST Negotiated settlement wit the SAME Bank - for $3,660.00 (THREE TIMES AS MUCH AS THE ORIGINAL OFFER!).
Now I've been Served with a SECOND Civil Lawsuit from DISCOVER's Collection Lawyers for the FULL / Original amount on the card - PLUS new Court Filing Fees - all because FDR `Fiddled while Debts Burned' for FOUR MONTHS re; over a prior Power-of-Attorney under a Negotiated Settlement. When my Business Income COLLAPSED due to California's (Necessary) COVID Shut-Downs, I'd sought a few "Financial Hardship Wavers" with FDR to reduce- or skip their bi-monthly Debits from my bank; the only problem was, FDR FAILED to advise the Debt-Holder OR my "Legal Partner" (National Litigation Law Group) of the situation...which triggered the Debt-Holder to "Terminate the Agreement for Non-Compliance" - oh, and with NO personal contacts about the `Problem' NLLG DROPPED my Representation...by email. Now DISCOVER's Collection Lawyers want 100% of the Original Debt PLUS new Fees for their Collections Actions.
So, W.T.A.H. am I Paying Freedom Debt Relief to (1) NOT do Their Job, and/or (2) Force ME to have to `Do FDR's Job' of contacting the Debt-Holder & FDR's Legal Partner to correct- and work-around FDR's "Errors & Omissions"?
4 years ago
Reply from Freedom Debt Relief
We appreciate you voicing your concerns regarding your recent experiences, Mr. Clark. This is not our intervention by far. We prefer our clients to feel well-supported, especially during challenging times such as these. An account specialist will be reaching out to you shortly concerning the matter. Thank you for choosing Freedom Debt Relief as your guide to financial freedom.
Apr. 13th, 2021
Gary Hall Jacksonville, FL
They lied to me told me the only fees I would pay were the monthly fees that came out of my deposits now I find out I have to pay a percentage of what my debt was on top of those fees I also settled one of my own debts and now they are charging me a percentage for doing their job They are super slow at getting anything done and will not communicate with you unless you harass them Totally do not recommend this debt relief company find an honest one Don't be like me and get stuck with this trash Because now no matter what I have to pay them the fees even if I cancel myself out of the program They didn't tell me any of that either They are a bunch of liars if I could have gave them 0 stars that's what I would give them
5 years ago
Reply from Freedom Debt Relief
We are disheartened to hear how frustrated you are with the costs of using our program, Mr. Hall. Yes, we do collect a settlement fee. However, our settlement fees are not charged nor collected until we've reduced the amount owed to the creditor and the first payment has been accepted toward the terms of the agreement. We are more than happy to explain the details of your account in greater detail. An account specialist will be reaching out to you shortly concerning the matter. Thank you for allowing Freedom Debt Relief the opportunity to serve your financial needs.
Apr. 6th, 2021
Karen Leader Savannah, MO
Finally a chance to get out of debt with the help of some very knowledgeable and pleasant people. It was rough at first but now on the right track to freedom.
5 years ago
Reply from Freedom Debt Relief
Hello, Karen! Thank you for taking the time to leave us a review! Our team takes pride in making sure our clients are supported throughout the process and we'll always be here for you. If you need any assistance, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Apr. 6th, 2021
Edward Diaz Tampa, FL
For the moment they are doing a great job, I am very impressed with the result.
Still have a long way to go, but so far everything is looking great as they promised.
5 years ago
Reply from Freedom Debt Relief
Thank you, Edward, for taking the time to leave us a review! Our negotiations team works hard to make sure our clients meet their goal of becoming debt-free and we'll always be here for you. If you have any questions, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Apr. 6th, 2021
Kim Purkey Colorado Springs, CO
Have cut my debt in half and are always extremely helpful and were very accommodating during my struggles with being unemployed due to COVID. Si glad I signed up
5 years ago
Reply from Freedom Debt Relief
We appreciate your amazing feedback, Kim! It's always great to hear clients share how pleased they are with our service efforts. Remember to log into your Client Dashboard for important communications and updates. Thank you for being the best part of Freedom Debt Relief!
Apr. 5th, 2021
Teresa Johnson Snow Hill, MD
Everyone is super nice but I have not received the expected savings because of settlement fees, monthly fees & now I am entering a new agreement with Consolidated Plus which I will have to pay even more interest and fees. Then there are taxes on savings not considering fees.
5 years ago
Reply from Freedom Debt Relief
We appreciate you for voicing your concerns regarding your account, Ms. Johnson. Our program payments are often much lower than the required monthly minimum from creditors, even when accounting for our fee. The good news is that if you can afford the monthly program deposit, our fees are already included in that amount. We wish you the absolute best as you continue your financial journey. Thank you for allowing Freedom Debt Relief the opportunity to serve your financial needs.
Apr. 5th, 2021
John W Las Vegas, NV
I signed up and enrolled nearly $15,000 of debt with FDR. I was told that it would take a minimum of 6 months for my first settlement. I even deposited $3,500 into my dedicate account within the first two weeks and had another $3,000 on the way before I cancelled my program.
They settled one account from Bank of America (original balance $750) for $450.00. Add on the 25% fee they charge per debt ($194.00 for this account) which only saved me $106. I could have settled myself and actually paid $300 per the bank rep I spoke with. This would have saved me an additional $350.
Had I let them settle all my debts, say at 50% I would have paid $7,500. Add on their 25% fee of $3,750, I would have paid a total of $11,250 to settle $15,000 in debt.
I did it on my own and settled $15,000 of debt for $6,125, saving me $8,875.
So two suggestions:
1) If you don't have a decent amount of money to throw at your creditors like I did, go with the FDR program. However;
2) If you have a little extra that you can use, do it yourself and save a considerable amount of money.
5 years ago
Reply from Freedom Debt Relief
We appreciate you for taking the time to share your feedback with us, John. We agree that our program is not the best solution for every debt situation. However, real-life data shows that the Freedom Debt Relief program has helped many consumers. We wish you the absolute best in all your financial endeavors. Thank you for allowing Freedom Debt Relief the opportunity to serve your financial needs.
Mar. 30th, 2021
Philip Nguyen San Jose, CA
It’s been a smooth and effortless experience working with the team at FDR! The folks in the home are all pleasant, professional and helpful! I coins to be more happier!
5 years ago
Reply from Freedom Debt Relief
Philip, we appreciate you taking the time to leave us a review! Our team takes pride in providing world-class customer service to our clients and we look forward to your continued success. If you have any questions, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Mar. 10th, 2021
Donna Blackwell Florence, MS
Freedom Debt Relief is doing a good job of resolving my debt but it seems like it is taking a long time. So far they have only resolved one but they keep working to resolve the rest. Thanks FDR.
5 years ago
Reply from Freedom Debt Relief
Hello, Donna! Thank you for taking the time to leave us a review! Rest assured our negotiations team is working hard to negotiate your debts and we're always here for you. If you have any questions, be sure to call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Mar. 10th, 2021
Jane E Cutaiar Kennett Square, PA
I like that they took care of everything. When I was sued by one of the credit card companies, I just scanned the documents, emailed them and that was it.
5 years ago
Reply from Freedom Debt Relief
Hello, Jane! Thank you for taking the time to leave us a review! We're elated to hear that you are pleased with our services and we're glad to be able to assist you. If you have any questions, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Mar. 5th, 2021
Pipersix6 Minneapolis, MN
They flood you with Auto Dialer calls and send emails that you can't reply to or use to communicate with. No different than a creditor. I have invested over 8,000 into the program than when I asked to discuss my concerns they canceled saying I did not make my deposit which is not true, I never missed a deposit. They base their settlements on the charge-off amount plus interest since the date of the last payment. This is just wrong. A percentage of an amount that the creditor did not declare as a loss? FDR also claimed they would handle a 1099 if I received one. They did not do so. I plan to sure!
5 years ago
Reply from Freedom Debt Relief
Hello, thank you for bringing this to our attention. We would like an opportunity to speak with you about the mentioned concerns. One of our experienced representatives will be reaching out shortly.
Thank you for the review and your comments are greatly appreciated.
Thank you for the review and your comments are greatly appreciated.
Mar. 2nd, 2021
Lito ,
As FDR member, I'm very pleased for how they are taking care of my enrolled accounts. All my inquiries have been fully informed in a timely manner.
Great service!
5 years ago
Reply from Freedom Debt Relief
Terrific feedback, Lito! Making sure our clients feel well-supported is our number one focus. Thank you for the confident feedback. Keep up the excellent work, and thank you for choosing Freedom Debt Relief as your guide to a brighter financial future!
Feb. 23rd, 2021
Vicky C Worsham Powhatan, VA
I've never been in this position before so I didn't know what to expect. They have been very helpful explaining the steps that they will take. What I can expect to happen over time.
5 years ago Edited September 14, 2021
Reply from Freedom Debt Relief
Vicky, thank you for taking the time to leave us a review! Our negotiations team works hard on resolving your debts and we're always here for you. If you have any questions, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Feb. 13th, 2021
Gabor Szovati Visalia, CA
So far they have managed to help me get my credit back on track while reducing the burden of my existing debt. The diminishing stress is a great thing!!!!
5 years ago
Reply from Freedom Debt Relief
Thank you for your kind review, Gabor! We're glad we could help you out in your time of need. We're here to support you every step of the way. If you have any questions, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Feb. 15th, 2021
Sunset Los Angeles, CA
Very helpful and friendly! They were informative to know step by step the process which made me very comfortable. And donna was in contact with me if i had any questions
5 years ago
Reply from Freedom Debt Relief
Thank you for sharing your amazing experience with us, Sunset! We're here for you every step of the way. If you have any questions, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Feb. 15th, 2021
Nieto Yumul San Francisco, CA
Doing Job Well Done And Appreciate for everything Take good care My Problems especially My Credit I”m Speak less so Doing Good Job Thank so much FDR
5 years ago
Reply from Freedom Debt Relief
Amazing feedback, Nieto! It is our pleasure to provide a service that leads you to a brighter financial future. Thank you for choosing Freedom Debt Relief as your guide to financial freedom. Here's to a successful journey.
Feb. 5th, 2021
Joseph Suarez Turlock, CA
They helped me save thousands of debt. Got my settlements lowered, and will finish paying off my debt in a year or so compared to 5 or 6 down the road
5 years ago
Reply from Freedom Debt Relief
Joseph, we appreciate you taking the time to leave us a review! We're ecstatic to hear about your savings in our program and we look forward to you becoming debt-free. If you have any questions, be sure to call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Jan. 29th, 2021
Erin Jandoe Prairieville, LA
FDR has provided great support and service in getting my life back on track by resolving encumbering debt that I was otherwise looking at 30+ years to pay!
5 years ago
Reply from Freedom Debt Relief
Thank you, Erin, for taking the time to leave us a review! We're elated to hear about your experience with our team and we're always here for you. We look forward to you becoming debt-free and if you have any questions, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Jan. 22nd, 2021
Ronny Ballinger, TX
FDR and their representatives were knowledgable, patient and very nice when dealing with me and my lack of knowledge. I whole heartedly recommend them and their services.
5 years ago
Reply from Freedom Debt Relief
Hello, Ronny! We appreciate your amazing feedback regarding your experience! Our team takes pride in providing world-class customer service to our clients and we're always here for you. If you need assistance, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Jan. 14th, 2021
Albert Wozniak Sunderland, MA
Freedom has been on schedule to deliver as promised. I'm a little concerned about my free falling credit score but have been assured that it will bounce back relatively soon.
5 years ago
Reply from Freedom Debt Relief
Thank you, Albert, for taking the time to leave us a review! Rest assured that our team is working hard to resolve your debts and we look forward to you becoming debt-free! If you have any questions, please call us at 800-655-6303. Thank you for being a valued client of Freedom Debt Relief!
Jan. 14th, 2021
Colanne Puckett ,
They work very hard to help you they have settled one case for me. I'm so grateful for freedom debt Relief. They are Truly Truly Amazing ALWAYS there to Help you😔❤️
5 years ago
Reply from Freedom Debt Relief
Thank you, Colanne, for taking the time to leave us a review! Our negotiations team works hard to settle your debts and we're always here for you. Please call us at 800-655-6303 if you have any questions. Thank you for choosing Freedom Debt Relief!
Jan. 12th, 2021
Katherine ,
Starting the process was easy and customer service was very polite and knowledgeable. I haven’t started paying yet, but I know this will be a process I will be happy with.
5 years ago
Reply from Freedom Debt Relief
We appreciate you sharing with us today, Katherine. Welcome to the family we are thrilled to serve you and assist you with your financial goals. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Jan. 5th, 2021
Scott Workman ,
I felt like a huge weight was lifted off my shoulders when Freedom Debt Relief took over. My contact, Marri, was great. I got my first settlement with in two months!
5 years ago
Reply from Freedom Debt Relief
Congratulations, Scott, on your first settlement. Way to go! We are thrilled to be your financial solution to debt-relief. Please let us know how we can continue supporting your every step! Thank you for choosing Freedom Debt Relief. You can do this!
Dec. 23rd, 2020
Lila San Juan,
I think it has been a good decision being Freedoom Debt Relief one of their client lowering all my debts on my credit cards , i would highly recommend them
5 years ago
Reply from Freedom Debt Relief
Thank you for taking the time to share with us, Lila. We deliver complete customer satisfaction. We are here every step of the way and strive to help you save money and time. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Dec. 23rd, 2020
Connie Montana South Bend, IN
Just had my first debt agreement, but was wondering why the two smallest debts didn't get resolved first. Those would have made me feel more relief as they are the ones that call me daily. Will be trying hard to increase my deposits so my debts get paid faster.
5 years ago
Reply from Freedom Debt Relief
Connie Montana, thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.
Dec. 17th, 2020
philippa heang North Hollywood, CA
Freedom Debt Relief has given me a new life.. I was able to resolve most of my debt within 1 year. It was easy and I didn't really have to do anything.
5 years ago
Reply from Freedom Debt Relief
Thank you for taking the time to share with us, Philippa. We strive to assist you and provide a means to help you save money and time. We are thrilled to hear about the success you have so far. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Dec. 17th, 2020
Hortensia Daniel Scottsdale, AZ
Everyone was very professional and explained things in great detail. Made me feel confident of finally getting a solution to help me resolve my debt.
5 years ago
Reply from Freedom Debt Relief
We appreciate you sharing with us today, Hortensia. We strive to provide our clients with quality customer care. We engage with our clients and find options to help them achieve their goals. We are thrilled to part of your journey. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Dec. 15th, 2020
Daniel Eubanks ,
So far my experience has been very positive. I am very appreciative of all the help and advice that I have received from all members that I have been in contact with.
5 years ago
Reply from Freedom Debt Relief
Thank you for your thoughtful review, Daniel. We are thrilled to hear about your success. You have been a great client and we thank you for taking the first step to resolving your debt. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Dec. 12th, 2020
Celine Ontario, CA
Easy to work with, very compassionate and listens well to client needs and work to gather the best resources and supports to help clients meet their financial needs. I couldn’t be happier.
5 years ago
Reply from Freedom Debt Relief
It is rewarding to hear such great feedback about our Client Services team. Celine, we strive to assist our client and we are thrilled you took the first step to resolve your debt with us. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Dec. 11th, 2020
Colin H Nashville, TN
Good about negotiating for you BUT charge extremely high fees for each settlement. By the time you pay the fee that is charged you are not saving very much money. For example on a loan that had an original amount of $2,000 they negotiated it down to $1,000 but also charged me a $500 settlement fee. When using this program your credit score will drop drastically, I suggest working with creditors on your own or using a company that charges a small monthly fee.
5 years ago
Reply from Freedom Debt Relief
We are sorry to hear you are disappointed with our service efforts at this time, Mr. Colin, and appreciate you voicing your concerns regarding your account. Please consider the fact that our service offers a proven solution at an affordable monthly cost that helps our clients pay down their entire debt; principal, fees, interest, and all, even when considering our settlement fees. Please let us know how we can support your financial journey. Thank you for choosing Freedom Debt Relief.
Nov. 30th, 2020
Cav Napoleonville, LA
Very inconsistent and the dashboard provided to clients is useless. It’s not kept up to show progress.
The first settlement that was accomplished was void and now I owe more on the second settlement then I did on the first.
Grad date is a moving target.
5 years ago
Reply from Freedom Debt Relief
Cav, thank you for bringing this to our attention. if you have not already, let have you call our Customer Service line to confirm if the progress on our end is matching on the dashboard. Please be aware that until each account is negotiated and the confirmed resolution date is resolved the graduation date will be an estimate. That varies because our clients can make an additional deposit which could potentially speed up the timeline and that's just one variable that affects the graduation date. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Nov. 30th, 2020
Mary Seibert Pittsburgh, PA
All excellent and good. Everyone I speak with his kind and informative!!! I feel the support from everyone in my anxiety as I try to await resolution to my debts.
5 years ago
Reply from Freedom Debt Relief
Thank you for taking the time to share with us, Mary. We care for our clients and provide current information about the program. We are here 7 days a week anxious to address any need that arises. We look forward to your coming success. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Nov. 10th, 2020
Veronica Vienna, VA
Many of my debts were held until the debts were increased so much, that afterward after they claim debt relief on a debts, with their fees counted in, you end up paying more. Plus the companies that you end up negotiated send you a 1099 for debt cancellation and you owe taxes like income. I was asked time and time again to get one of their associated “loans”! I ended up selling my home and giving them an extra 10k to excelerate the program. The money sits there, not getting any interest instead of my bank. They also charge you a fee to send a check of $10. Each time they mail a check. Funny they were doing this for a $14. Monthly debt for 8 months. Beware! I still have two debts that have not resolved and the cash is there to pay them in full. They just want their fees!
5 years ago
Reply from Freedom Debt Relief
Veronica, thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.
Nov. 9th, 2020
jake williams New York, NY
Average, was great in beginning, but I was offered a loan about a year in from a sub company and they were very rude. I tried reaching back out and contacting freedom debt relief but my complaint and attempt fell on deaf ears. I would of given a higher mark if they actually responded to me.
5 years ago
Reply from Freedom Debt Relief
Jake thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.
Nov. 3rd, 2020
Larry W Underwood Orlando, FL
Calling Freedom Debt Relief was the best thing I ever done. I now have all my debt behind me and I'm ready for a new start. Thank you Freedom Debt Relief!!
5 years ago
Reply from Freedom Debt Relief
Larry, thank you for those kind words. We strive to provide quality customer care throughout the program. We are thrilled to see the success with a fresh start. Congrats and thank you for choosing Freedom Debt Relief.
Oct. 23rd, 2020
Lisa Balsan ,
I have mixed feelings. In the beginning I thought it was a really good program, but I'm not as sure now. I don't like that it takes so long to negotiate which is jacking up the balances, so I really don't see where the savings is. I also don't like the search for new debt and there should be an option to turn that off.
5 years ago
Reply from Freedom Debt Relief
Thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.
Oct. 27th, 2020
Sks1969 Carlisle, PA
I feel this is a shady company. When you Ask questions they will never answer you. They beat around the bush. You would think that the better deals they make with the companies for lower pay back means that you would have to pay less. But it really just means they’re making more money! When you try to raise your payment amounts on the app it gives you a payoff date that is not accurate.
5 years ago
Reply from Freedom Debt Relief
Thank you for taking the time to leave us a review. We would like to discuss your concerns with you. Please contact Client Services at 800-655-6303 at your earliest convenience. Thank you for choosing Freedom Debt Relief!
Oct. 20th, 2020
Tammy Halvorson , WI
How fast and knowledgeable everyone is, was very easy to get started. Everything is going on a timely fashion. Glad I made the choice to go this direction.
5 years ago
Reply from Freedom Debt Relief
Amazing feedback, Tammy. We understand that finances can take awhile we are so happy our processes were efficient, easy, and understandable. We are here every step of the way and we look forward to the coming success. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Oct. 19th, 2020
kevin wooden Philadelphia, PA
So far it has been great. Alittle frustrating because of how long it takes but I understand and freedom debt has been awesome and helped me understand the process
5 years ago
Reply from Freedom Debt Relief
Thank you for leaving us a review, Kevin! We understand the urge to want to settle your accounts as quickly as possible. Rest assured, as long as you continue staying committed, we'll be able to get you to a debt-free future in no time! For updates concerning your graduation path, please reach out to Client Services at 1(800)655-6303 or support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief to assist you on your journey to financial freedom!
Sep. 29th, 2020
Larry Twyman Washington, DC
The representatives were very helpful providing good suggestions of how to handle situations like constant phone calls and letters from various debt collectors.
5 years ago Edited September 14, 2021
Reply from Freedom Debt Relief
Thank you, Larry! We are so happy we could provide you with exceptional service while helping you to keep your creditors negotiated and settled. Feel free to lean on us and to reach out to Client Services at 1(800)-655-6303 if you need assistance handling your creditors. Thank you for being a valued client of Freedom Debt Relief!
Oct. 4th, 2020
Kevin Law Norwich, NY
she was really very helpful, pleasant, friendly. She was the nicest . She helped me with everything I never to get done plus more. scale from 1 to 10. She was. 10 1\2😊
5 years ago
Reply from Freedom Debt Relief
Thank you, Kevin! We are so glad we could provide you with a helpful and friendly service. It's rewarding to receive such positive feedback from our clients and to know we are making a difference in their life! Do not hesitate to reach out to Client Services if you ever have any questions at (800) 655-6303. Thank you for being the best part of Freedom Debt Relief!
Oct. 4th, 2020
Deborah ,
No one returns my phone calls and one of the debt settlements was for five yeas. I was told I would be done within 3 to 4 years. The funny thing is five-year settlement is for $1399.00. I call numerous times about this concern although I approve it because I was feel pressured. I am thinking about cancelling because I am not happy with the service i am receiving and the false intentions.
5 years ago
Reply from Freedom Debt Relief
Thank you for expressing these concerns with us, Deborah. Please understand your graduation path is an estimated time frame based on the negotiations done on your behalf with your creditors. We will work hard to get you to a debt-free future as soon as possible, however, we would like the opportunity to discuss the details of your account more in-depth. This is why one of our team members will be reaching out to you for additional information at this time related to your program. Thank you for allowing Freedom Debt Relief the opportunity to serve your financial needs.
Sep. 17th, 2020
Mark Gomes Merced, CA
I'm getting my debt paid down I have a graduation date 2023 and I love it we were drowning in debt and they saved us💯👍🤠
We love you Freedom Debt Relief thank you
5 years ago Edited September 14, 2021
Reply from Freedom Debt Relief
Hello, Mark! Thank you for taking the time to leave us a review. Our team works hard on reducing your debts and we're always here for you. If you have any questions, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Sep. 9th, 2020
Listentome Tucson, AZ
I am not happy just finding out about the settlement fees after I have been in the program for a year. Now all of a sudden I start getting settlements when I was told it would be 4-6 months and nothing about being charged 25% of the beginning balance of my accounts. Those fees and the amount of repayment is high for one and very low for another not happy about this at all. Out of the almost 3K saved in my monthly deposits over half has gone to fees for the program.
5 years ago
Reply from Freedom Debt Relief
We sincerely apologize if you feel we were not transparent concerning our settlement fees. Yes, we do take a fee. However, only after we've successfully reduced the balance owed to the creditor. If you would like to learn more about how the fees are structured, please give us a call at 1(800)655-6303 or you can chat with us through your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Sep. 8th, 2020
Sharise Lytle Bolivar, MO
Freedom Debt Relief has made a believer as they have integrity and assisted me so fast. Love the communication and ease of the app as well. Thank you.
5 years ago
Reply from Freedom Debt Relief
Thank you, Sharise, for taking the time to leave us a review! Our team takes pride in providing world-class customer service to our clients. If you have any questions, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Aug. 29th, 2020
Dayna Young Allen, TX
DO NOT ENROLL WITH THIS COMPANY. I was sued twice by creditors while in the program and ended up paying more than my original debt. I enrolled with them because I had debt from helping my father pay his medical bills. He has since passed away. I was with them for 3 years and had to defer my monthly deposits twice due to my father being in the hospital and taking a leave of absence from work. One of my settlements during one of these months had a payment of $10 per month for the first 10 months. When I deferred my deposit that month, FDR did not send the $10 payment because they said I didn't have the funds. I did have the funds and the worst part was they still took out $500 that same month for their fees on another settlement. I was sued by the creditor because the settlement went null and void due to the non payment of the $10 and I ended up paying more than the original debt. The second time I was sued was on one of my settlements that was supposed to be paid off. I had paid all of my settlements and called to "graduate" from the program. I was then told that the last payment on one of my accounts was rejected from the creditor. FDR told me they sent the payment, twice to the creditor and it was rejected both times. Obviously I asked why and I was told it was being sent to their escalation dept. I called and called and was never given an answer. In Jan. of this year, 2020, I was served with papers that I was being sued by a collection agency. FDR never did their part to find out why this had happened and the creditor sold the account to a collection agency. I found out all of this on the day I was served with the lawsuit. I lodged a complaint with the Better Business Bureau and was recently in touch with someone at FDR regarding this issue. They came back with, we have found that you didn't have the money your account to make that last payment. I then asked them, if I didn't have the money in my account, why did you send 2 payments to them? I have yet to get an answer. The bottom line with FDR is this . . . if you are enrolled and have any kind of life altering situation (my dad having open heart surgery which led to my leave of absence from work) and have to defer a deposit, FDR doesn't care. I have all the bank statements from my dedicated account showing I had enough money to make the settlement payments during the two months I deferred the deposits and they still let my settlements go null and void. I have had to pay more money to my creditors by enrolling with FDR than I would have if I had just paid the accounts off on my own. And, the customer service is useless. When you call with any kind of issue, you have to tell whoever answers your call the whole situation again. You can never get the same person on the line, so needless to say, I have spent hours upon hours re-stating my question/problem. The standard response is, we are sending this issue to our escalation dept. and someone will get back to you. I don't think they even have an escalation dept. because in all of this time and the 2 major issues I've had, I've NEVER spoken to anyone. No one has ever called me back and I was blindsided by a lawsuit from a collection agency, not even from the original creditor. Again, do not sign up with them. I'm writing this review to hopefully stop anyone else from going through what I have. It's not only the money but the anguish I suffered from a company who can get away with anything and not care one bit how it affects their clients. As long as they collect their settlement fees and all the other fees charged, it's all okay. I have fees on my bank statements for $10, $3 etc. for FDR to send a check to a creditor. Every month they sent a payment, the charge stated on my statement said, $3 for paper check sent or $10 for express payment sent. Why was it sent express?? This was every month for most of my settlements. All of it is just maddening. Just FYI, I HAD TO click on 1 star for the review as it wouldn't let me put 0 stars.
5 years ago
Reply from Freedom Debt Relief
Thank you for taking the time to leave us a review, Dayna. We're sorry to hear about your experience and we would like to discuss this with you. A member of our team will be reaching out to you shortly to discuss your concerns. Thank you for choosing Freedom Debt Relief!
Aug. 25th, 2020
Regina Neff Hopewell Junction, NY
Every customer rep is very friendly and knowledgeable and was able to answer my questions right away. I always have a great experience each time I call.
5 years ago
Reply from Freedom Debt Relief
Regina, thank you for your thoughtful review. Our years of experience allow us to answer your questions. Each interaction we strive to make it easy and understandable. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Aug. 25th, 2020
Andrea Tencza Seneca, SC
Everything was going along fine, and Freedom From Debt settled 4 of my accounts. The last account was a problem. I was not aware that I had to appear in court, and I don't know who appeared in my behalf. It was settled for the full amount, over $29,000 + interest !of medical debt. I NEVER would have agreed to that, but since I had signed a POA, I gave FFD the right to act for me. It would have been better for me if I had gone to court to give my side of the story. I paid for legal representation, and I feel betrayed. Calls to my "advisor" did not help. So, do your research to find out what debt relief companies have the best rating.
5 years ago Edited September 14, 2021
Reply from Freedom Debt Relief
Andrea, thank you for bringing this to our attention. Please allow us to reach out to you so we may the address the mentioned concerns. Thank you for choosing Freedom Debt Relief.
Aug. 25th, 2020
Manny Lujan Sedalia, MO
The program was great until I cancelled it due to costs. I called to close my account a few days before they withdrew the monthly fee of $254 from my bank. The lady I spoke with said she closed it. On payday I checked my account & FDR withdrew the $254. I called a second time & a man closed my account & said the $254 would go back into my bank acct. on the 20th - It didn't - I called a 3rd time asking for my $254 plus whatever was left in my dedicated account. The lady told me that FDR had to contact my creditors due to negotiations & they would need to listen to my recorded audios about cancelling before they could reverse the transaction. According to my agreement, I can cancel at any time without penalty & get what's owed to me. The agreement also stated that upon cancellation, FDR would immediately stop all interaction (HAVE NO CONTACT) with my enrolled creditors. So why was I told I had to wait another 7 days so FDR could make a decision about reversing the $254 withdraw? I called again to ask about my money & the lady hung up on me & sent me to the survey. I tried again & another lady told me that it looked as though my issue was being resolved because my dedicated account balance was ZERO! That I should look at my bank account again because the transaction was reversed. Here I am on the 22nd & have yet to receive my $254 or the money that already in the dedicated account!!! Aug the 17th was the $254 withdraw date. I called to cancel on the 14th, then again on the 18th, again on the 20th, the 21st and today is the 22nd... and to this day... I have NOT received MY MONEY!! I am so angry with FDR & would appreciate if SOMEONE could explain this to me. When I try calling the system no longer has me as a client, but I was still able to log on to my dashboard as of yesterday, the 21st... WHAT THE ****? I just want my money back ... It's been tough as it is & I really can't afford what this program has cost me!
No Thanks FDR
Manuel Lujan
Sedalia, MO
5 years ago
Reply from Freedom Debt Relief
We are very sorry to hear about your experience, Manuel. It is never our intention to put our clients in further hardship when dealing with us. We understand why this would be frustrating for you, and we would like the opportunity to discuss this more in-depth. Please know a member of our team will be reaching out to you shortly. Thank you for choosing Freedom Debt Relief.
Aug. 25th, 2020
Pauline Franklin Paris, TX
It was a pleasure working with Freedom,customer service was always courteous. Sorry that I am not able to continue at this time. Look forward to working with you in the future.
5 years ago
Reply from Freedom Debt Relief
Hi Pauline! We are sorry you aren't able to continue with us at this time, but we do thank you for taking the time to share your feedback with us. We know that hardships arise, which is why we will be here whenever you need us in the future. We are always happy to assist! Thank you for allowing Freedom Debt Relief the opportunity to serve your financial needs.
Aug. 18th, 2020
