Name: DebtWave Credit Counseling
Rating: 4.7

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Scott Russo Waterbury, CT

Everyone associated with the sign up process was very helpful and knowledgeable. All of my questions were easily answered. Excellent customer service and great a great service!

8 years ago

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T. Palmer Woodbury, NJ

Customer service was great! JoJo helped me understand everything needed to set up a credit card consolidation plan to help me become debt free! I appreciate all of your help! I would not have known how to do this on my own.

8 years ago

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Bo Jones Fort Wayne, IN

Great customer service. Our rep was able to work with our schedule, was very friendly, and did an excellent job getting our stuff together. Looking forward to getting this burden off our shoulders!

8 years ago

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Kaye Lupo Waycross, GA

Rebecca was great, most helpful, was so patient and understanding, explaining all the workings of the plan!! I can not wait to get started and become debt free!!! Rebecca is my guardian angel

8 years ago

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Al Goudreau Springfield, NH

We went with debtwave in 2011 as they came recommended by another highly reputable company. We had a 4 and a half year pay down plan. All was well until the end. We contacted the company verbally and through live chat on several different occasions. We tried to arrange to pay off our account a month early because the remaining balance on our account was so small, that we tried to avoid paying the monthly service fee for the last month. After at least 10 times contacting this company, they still refused to get the account paid off despite telling us that it would be taken care of. Then they tried to charge us the service fee for the last month. They eventually agreed to waive the fee, but only after having to argue with them. Apparently they are set up to discourage early pay offs in order to get their monthly service fee. As a lesson to debtwave, I hope that you realize that the difference between a positive review and a negative review is a very fine line. Because of this incident, I would hesitate to recommend this company to anyone else

8 years ago

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Frank Vancouver, WA

I hade a very good experience with a coustomer service representative.She was very polite. I got very clear explanation how's the program works. I hope the future will be same smooth and averything will works out well. Thank You DebtWave

8 years ago

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Terry Xenia, OH

Was very skeptical at first but they got all but one account to give interest rate reduction. All but the highest balances have now been paid in full and my credit score has risen many points

9 years ago

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Cally Sleight VA

Jo Jo was very easy to talk to and I appreciated all of her knowledge. This system to help me be debt free is greatly appreciated. I would suggest this to friends that need this assistance like I did.

9 years ago

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Kathleen Garaudy Covington, LA

I was very pleased that the process was so painless. It helped that Jo-Jo was so knowledgeable and efficient in retrieving information. I am looking forward to my new relationship with DebtWave.

9 years ago

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Latoya CA

Jo Jo really just made me feel so comfortable and made me feel like the top priority. I talked to other companies and they get right to money. Jo jo took the time to ask me about my personal debt and just was amazing.

9 years ago

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Ralph & Adair Banta Plymouth, IN

We just got started on this program. So far everything has been a good experience. Giliane, our contact person / counselor was very informative and helpful. Getting started was easy. We should have done this long ago!

9 years ago

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Nancy/Robert Gremchuck Yucaipa, CA

Jo Jo Sanchez was amazing! I wish we would of know of you before. But all is taken care of now and we are thoroughly relieved. Thank you, thank you. I would definitely recommend you to anyone who needs your service!

9 years ago

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Ethel Weir Norwich, NY

Debt Wave Personnel were always so readily accessible,willing to answer my questions or solve any problem I might have . I would recommend this service to anyone needing this kind of help.

9 years ago

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george & susan shaw Pawlet, VT

the process was great. jojo was very helpful and patient. she was very detailed in every thing that was going to happen. she explained every thing very well to us. great experience. thank you.

9 years ago

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Sonia Villa El Paso, TX

The representative (Monica) was extremely helpful and very thorough in her explanation of your program. She made it easy for me to understand the program and explained the various options.

9 years ago

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Dawn Hensley Ozark, AL

Thank you Rose for helping resolve my payday debt issues. This will help me out so much. I have learned a lesson also. Thanks for making this an easy transition and making it easy for me to understand what will happen and what benefits I will receive by using Debt Wave.

9 years ago

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Geneva Yeary Quinlan, TX

Debt Wave was a life saver for me. I have referred several people to them. I am just a year away from being debt free. I never thought that would happen and my credit score is very good.

9 years ago

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Beth Dercole Birmingham, AL

JoJo is great. Very good experience with her. My only complaint is that I tried to get started a few other times, but no one would get on with the process and get me going. They wanted to drag it out into several phone calls and I wanted to get signed up immediately. It has taken months to get this plan put into action.

9 years ago

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keith p Bristol, RI

very helpful, 3 and half years to eliminate my debt, you can also add one time extra payments if you choose also, which I did , and they are very helpful when you call also....10 rating all day!

9 years ago

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Eddie Mark Jr. Stockton, CA

I was happy that most of my debts were able to be handled and because of DebtWave I will have more money on my card and I'll be out of debt in two years or more. Thank you DebtWave.

9 years ago

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Frances Vega West Orange, NJ

Jo-Jo Sanchez has been a godsend. I look forward to working with her on getting me debt free. It's really nice to work with someone who knows and understands where I'm coming from and what I'm going through.

9 years ago

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Darrell Lucas Vista, CA

It's been a positive experience. I'm nearing the end of my commitment, and not only have been able to get out from under a lot of old, bad debt, but was able to get a mortgage. :)

9 years ago

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maria alexeeva Reno, NV

Great customer service! Very fast and efficient, all questions were answered promptly and overall experience with DebtWave so far has been really good.

8 years ago

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Jasmine Alviso, CA

JoJo is AMAZING! Her customer service skills are top notch and she made the process painless and easy for me! It almost felt like talking to an old friend!

8 years ago

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Katherine Lutz Lodi, NJ

Jo Jo *** was excellent in providing customer service to myself. Very professional and understanding of my situation and very helpful. Will definitely recommend this company.

8 years ago

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Anabelle Buynay Mililani, HI

Jojo was very helpful and understanding. Very informative and explained every step of the process clearly. I'm very thankful to have had a wonderful experience.

8 years ago

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Rusty Rasmus Storm Lake, IA

JoJo was very thorough on explaining options, consequences, and perks of different avenues we could use to resolve our debt. I would recommend them to anyone.

9 years ago

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joan van kuren Auburn, CA

Jojo was very understanding and explained everything in detail ,I was very happy with the outcome and highly recommend your company to my friends and family

9 years ago

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Jamie Wilmington, NC

Spoke with customer service who was very helpful and understanding with everything. Answered all of my questions, and rep was very delightful to talk to.

9 years ago

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Tracie Moore Lawndale, CA

Jo Jo was/is awesome to work with! Very patience and understanding, kind hearted and honest. She is very knowledgable with her job. Thank you Jo Jo for all your help!

9 years ago

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Andrea L. Mastrobattista Basking Ridge, NJ

Giliane Guerrero was my Certified Credit Counselor. She did a great job throughout the enrollment process and answered all of my questions. Thank you, Giliane!

9 years ago

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gordon gentile Woodland Hills, CA

Jo Jo was a thrill to work with , walked me thru whole process and made it easy for me. would relay this to any friend i have that needs this help. thank you.

9 years ago

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Chad Price Simpsonville, SC

The customer service person was complete, knowledgeable, helpful and took care of everything in one short phone call. Excellent follow up and over all experience.

9 years ago

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jOLENE MacDonald Rockford, IL

Jo-Jo was awesome to work with - very sympathetic to my issues and needs. Didn't make me feel like a complete loser as so many that I have talked to in previous months

9 years ago

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Pamela R Morgan Bradenton, FL

My experience could not have been better. Very personable while still showing professionalism throughout the conversation.

7 years ago

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Aileen

I had a great experience with Rebecca. She was nice and very helpful. She knows what to say and helps me all the way through the process. Im very thankful for all the help.

7 years ago

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Paul Jenkins Washington, MO

Rebeca Perez was so nice in helping me with my transactions. It's nice when someone so nice is there to help and I thank her so much!!!

7 years ago

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Albert Jalbert

Absolutely a great person to deal with, made a difficult situation easy to get thru. I wish there more people like her in the world.

7 years ago

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Le Huynh

Rebecca was great! She answered all my questions and concerns. She help me understand what was going on. She was awesome !

7 years ago

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Wendy Seibert

Jo Jo the customer service rep was amazing She was so help I will recommend this company to everyone. Sincerely Wendy Seibert

8 years ago

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Brian Piscataway, NJ

Worked with Rebeca who was very patient and understanding, even when I wasn't. I appreciated her calm demeanor and thorough help to get this process going.

8 years ago

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Joan Valley, AL

Everyone was great friendly & very informative. They treat u with respect, they understand everyone goes though a hard time. It was nice relief

9 years ago

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Ana Lebanon, NJ

JoJo was extremely patient and professional as well as kind and understanding. I will definitely recommend Debt Wave and JoJo.

9 years ago

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cindy wilson Encinitas, CA

both giliane, and jose, were excellent help to me, and very patient since I'm hard of hearing and they made sure I heard what I needed to.

9 years ago

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Kimberly West Gardendale, AL

We were very happy with the help given to us. She was patient, kind, and helpful. We feel good about the entire experience.

9 years ago

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Ray Pader Pittsburgh, PA

Giliane was great on the phone and a super help. Extremely nice. Hope everyone at your company is that nice and knowledgeable.

9 years ago

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Juanita hughes Des Moines, IA

JoJo was very easy to talk to and made the process very easy. I was pleased to know that I will be free of the payday loans in 9 months.

9 years ago

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Kathleen Lockney Worcester, MA

Monica was professional, well spoken, knowledgeable, friendly and easy to talk to - I found this experience pleasant and pain-free.

9 years ago

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Cyntnia Gardner San Antonio, TX

Monica was very polite and made me comfortable when talking to her. Monica made a hard decision a easy one. Thanks Monica!!!!

9 years ago

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J Jones Astoria, NY

I would like to thank Debtwave I'm months away from being debt free I would recommend them to everyone in need. The best decision I made!

9 years ago