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Coinbase

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Author: Kaitlyn Short

LAST UPDATED: September 10th, 2022

Coinbase is a mission-driven cryptocurrency company based in San Francisco, California. With nearly a decade of experience connecting buyers, sellers, and traders in the brave new world of cryptocurrency exchange, Coinbase has an impressive track history in building value for customers, generating more than $500 million in funding and processing over $2 billion in revenue. The company’s ambitions include creating an open global financial system, and appears to be well on the way to doing so.

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The Good

  • User-Friendly Platform
  • Convenient Purchasing 
  • Security and Insurance

User-Friendly Platform

Coinbase’s online platform is easy to navigate. There is an in-depth FAQ page with extensive information about digital currencies, trading, and other topics. For customers who are digital currency beginners, it is a good option to become familiar with buying and trading, so taking advantage of CoinBase’s educational materials will be useful to you. There is also an online chat for further questions, and the company has good reviews for customer service, which adds to the overall beneficial user experience. 

Convenient Purchasing

Coinbase allows customers to sync up bank accounts for ease of purchasing digital currency. U.S. customers can also use debit or wire transfers, depending on the size of transaction; and international customers outside the United States are unable to use bank or wire options. Unfortunately, platforms like Paypal, Venmo, CashApp, and others are not accessible for purchasing, which may limit some customers in any location.

Security and Insurance

Coinbase provides industry leading security as well as insurance. The insurance only covers funds they are holding in case of a security breach or if the company is hacked. This does not cover customers’ own digital currency if a password is lost or forgotten. 

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The Bad

  • Waiting Period for Funds Transfer
  • Limited Cryptocurrencies
  • High Transaction Fees

Waiting Period for Funds Transfer

In order to avoid fraud, there is a three to five day waiting period to make sure funds clear when purchasing digital currency. For those looking to trade digital currency, this waiting period can be problematic. 

Limited Cryptocurrencies

There are new cryptocurrencies popping up all the time. Coinbase only supports about 40 right now, and there are at least 4,000 available. For customers wishing to connect to the larger database of options, Coinbase may not be extensive enough for this approach. However, for beginners or customers focused on specific options that Coinbase does offer, this may not be an issue. On the other hand, Gemini and eToro don’t offer as many as Coinbase does, so this may reflect more on the industry progress than on failures within the company.

High Transaction Fees 

Coinbase has a schedule of fees, starting at $.99 per transaction under $10 and this raises incrementally to $2.99 to transactions between $50 and $200. Coinbase also charges a spread of about one-half of one percent (0.50%) for cryptocurrency purchases and cryptocurrency sales (this spread can vary depending on market fluctuation). Other providers may have a different set of fees that are more preferable for customers. For example Kraken offers slightly lower fees, especially at lower volumes.

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The Bottom Line

Coinbase is a solid option for new or advanced buyers in the cryptocurrency market. Particularly for customers who don’t mind paying a little higher fees in order to access an easy-to-use platform that is well supported, Coinbase meets if not exceeds industry norms. Protections such as insurance, security, and customer support are in place, as well as educational materials to help newbies navigate the unknowns of the cryptocurrency market. It’s as good as any of the other platforms, for getting started or making a splash investing in this space. 

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Star Rating

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4.2

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127 Reviews

Review Breakdown

5 grade

57%

4 grade

18%

3 grade

15%

2 grade

6%

1 grade

4%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Review Source

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Lyn Okemos, MI

I was actually happy with Coinbase and really liked their learning opportunities and incentives. My account was hacked and I was not able to talk to a person about concerns I had. I had to change all my passwords and open a new bank account. I would have been content to chat or have an email exchange about this, but it was not available. Now I am afraid to enter their site again.

3 years ago

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Christina Cranshaw Needles, CA

Im giving them no stars if thats possible. They take money from your bank account with out authorization. Ive never been able to authenticate on their website so they wont give me access to the money they stole from me. They have no phone support what so ever. Ive sent close to 20 emails and trouble tickets to them over the last year trying to gain access to my account or recieve a refund of the $100+ of mine that they have. All I get is system email from them saying someone will contact me but they never follow through. Avoid this company if you like your money.

3 years ago

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Queen Shavy Miami Beach, FL

I am having a problem with my account and it's been a very frustrating experience trying to get assistance. I've spoken to 4 agents and all of them just keep repeating the same attempts at solutions, knowing that I already tried those solutions unsuccessfully. I don't know how or if I'll ever get my account in order.

3 years ago

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Robert Page Houston, TX

If I was you I tried tornado or El Toro because coinbase locks me out of my account for no reason won't let me do learning iron and I've been trying to get money back out of that website for years would recommend it to anybody

3 years ago

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PISSED OFF CUSTOMER Covington, VA

Didn’t underStand how to use crypto and they didn’t explain it to well. Their app wasn’t user friendly.

3 years ago Edited August 8, 2022