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LAST UPDATED: September 5th, 2022
Pennsylvania State Employees Credit Union was started over 80 years ago in 1933 during the Great Depression. While many people were struggling at this time with their finances, state workers could barely manage to make ends meet. Banks would not lend to state workers as they were viewed as a credit risk and had little to no collateral. That is when 22 state employees decided to take control of their finances and start making a better life for their families and each other. They pooled their money together and had a meager $90 and started Pennsylvania State Employees Credit Union, or PSECU. Today they are a fully functioning credit union and offer various services to their members.

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The Good

  • Easy access to accounts
  • Checking accounts
  • Savings accounts
  • Certificates of deposit
PSECU members are state employees; faculty, staff, students and alumni of the universities within the Pennsylvania State System of Higher Education and Harrisburg Area Community College; Penn State faculty and staff; employees of local governments; employees eligible for membership in the Pennsylvania Public School Employees' Retirement System or the State Employees' Retirement System; select school districts; members of approved associations and employee/occupational groups; and persons in the immediate family or household of a current PSECU member.

Easy Access to Accounts

PSECU is a credit union that is about giving their members account access where it is the most convenient for them. If it's in their living room, backyard, or cell phone. They have apps available for Android and Apple devices that are well designed and rated highly by its users. Using technology, PSECU can give their members around-the-clock access to their accounts using PCs or the telephone. Many PSECU members take advantage of [email protected] online account access. This convenient service allows them to pay bills, transfer funds to pay loans or add money to separate accounts, view (and print) check images, and receive notices that report account activity.

Checking Accounts

PSECU offers checking, savings, and Certificated of Deposits to any of their members; PSECU's goal is to provide members 12 years of age or older with hassle-free, no fee, dividend-earning checking. The benefits of their free checking are basic checks with unlimited check writing, free online statements and check images, free online account access, bill pay services, and credit score services. There is no minimum balance required to earn interest, and there are no monthly service fees or additional requirements to earn the dividend. Their checking accounts earn a .10% APY.

Savings Accounts

PSECU allows their members to save the way they want to. They have a variety of Personal Savings Shares or Money Market accounts to help their members reach their financial goals. Their basic savings account earns a .15% APY on all balances, without any withdrawal penalties. PSECU members can make deposits at any time for any amount into their savings accounts. With the PSECU Savings Shares, you control the structure of your savings. Choose from several pre-established savings shares for an upcoming vacation or holiday, or start making a nest egg. A PSECU member can also choose a federally insured Money Market Share to earn higher dividends.

Certificates of Deposit

PSECU Certificates of Deposit is a safe and easy way for members to invest their money. PSECU offers certificates for various terms and rates. PSECU requires a $500 minimum balance to open and earn dividends and have terms starting at 3 months up to 60 months. They do not have any monthly service fees for their certificates. When a member goes in to create a certificate the rates are declared weekly and fixed for the term of the certificate.
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The Bad

  • Fees
  • Limited credit card options
  • Limited locations
There isn't anything that sticks out as very bad for Pennsylvania State Employee Credit Union. They don't seem to have any bogus monthly account maintenance fees and they don't make you jump through hoops to get those fees waived by pushing you to use their products.

Fees

There were only a few fees that stood out, PSECU charges $5 per account quarterly to receive paper statements. There is a fee for any dormant accounts. If the account has not been used for at least one year but remains open PSECU will assess a $2 monthly fee to that account. To avoid the fee, members can simply make a deposit/withdrawal or contact PSECU. The last fee is for address change. PSECU will assess this service charge if you move and fail to update your new address for the entire previous calendar year, the fee is $10.

Limited Credit Card Options

As of right now PSECU only offers 1 credit card option, it has a low fixed rate but that is about it. There are no other rewards for using their card.

Limited Locations

Lastly, PSECU only has three walk-in branches. Part of their philosophy is "By not spending money on branches, we can give members competitive rates for loans and savings, as well as a host of low or no-cost services." In the long run this is potentially a good thing for their members, however for those who don't use PCs or mobile apps banking with them could be difficult. Besides, compared to other credit unions there are many that have multiple branches in the 50s that offer slightly higher rates.
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The Bottom Line

Pennsylvania State Employees Credit Union has decent rates and no hidden fees, allowing their members to maximize their financials, instead of take away. Compared to other credit unions PSECU is low with their rates for savings and for their Certificates of Deposit. PSECU offers every tool to their members to find success in reaching their financial goals, including well designed and rated apps for Android and Apple devices. PSECU needs to improve on the more important financial aspects before qualifying as a top credit union.
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Star Rating

1.6

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16 Reviews

Review Breakdown

5 grade

13%

4 grade

0%

3 grade

0%

2 grade

6%

1 grade

81%

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Andie Byron

Everyone said how great a credit union is, but I haven't experienced a single benefit from being part of this one. Don't expect a loan unless you don't actually need it. If you so much as missed a payment on your KMART layaway when you were 16, they want nothing to do with you.

2 months ago

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Tracie Raven Hellertown, PA

Worst CU I've ever done business with. Wait times are in excess of 30 mins. A check that was accidentally not endorsed was essentially held hostage. They gave us the run around had us reach out the atm where it was deposited, with no satisfaction. Then forwarded us to the bank that the check was issued by, this was a cashier's check by the way. No satisfaction there. Here to find out that the live check was sitting in their lockbox for over 15 days. They have still not resolved this issue and we just need to check sent back to the issued bank to void & reissue. This is a complete nightmare and the check is for over 4k. Absolutely nightmarish.

4 months ago

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Tez West Chester, PA

I've been a member w/ PSECU for over 25 yrs & have had several auto loans & never had any issue paying off my loans. In Oct 2021 I caught covid and ended up paying my auto loan over 60 days late. I called to pay my auto loan once I realized I hadn't paid it (I hadn't had a car payment for several yrs). Anyway the representative informed me a repossession request had been issued. I was rather shocked bcuz I received no notification. The rep was very rude to me & talked down to me. I paid the nominal past due total amount around $700. The rep informed me the repo request would not b cancelled until payment cleared. (The payment I made w/ her over the phone was done electronically & was immediate.) PSECU reported the incident 3 times to credit bureau. I called back a. Ouple weks later and spoke to a supervisor that didn't care I was a long time member & completed several loans or I had covid. Needless to say I paid off the remaing $7K on my auto loan & will no longer do any business w/ PSECU. It was always inconvenient to make auto payments bcuz they don't have an automated system. Also I always remained on hold 4 long periods when I called customer service. There are also very few PSECU branches. There are a lot better credit unions in PA that provide superior services. There are 340 credit unions based in PA & many federal credit unions. Check out these: #1 is First Commonwealth Credit Union, Police & Fire Federal Credit Union, TruMark, Benchmark, Citadel, Diamond, Ardent, Franklin Mint, Pittsburgh Credit Union, Erie Federal, Philadelphia Credit Union, Navy Credit etc etc etc I recommend people take their business elsewhere for more satisfaction. PSECU treats customers w/ little regard and provide inferior bank services.

4 months ago

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Alan Gallagher

Management leaves much to be desired. We have had an existing Membership Account (Share (Savings). Checking, Home Equity) and recently obtained an auto loan. However, the names on the auto loan were reversed compared to the existing membership account (for ex. Mary & John existing Mmbshp; John & Mary for auto loan) so PSECU created a New Membership Account for the same two people and refuse to combine them. Half tempted to let them re-po the car! Haven't ruled that out yet! In protest I am switching all accounts from digital to mailing; did Not response to the request for Membership Eligibility; and looking into switching to Members1st. In addition to their lack of common sense I had to wait Over an hour to get a live person on the phone. Then her attitude wasn't pleasant.

4 months ago

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Zina Harrisburg, PA

I love this bank for so many reasons. The customer service is outstanding, they always deliver what they promise and they are very forgiving. There were 2 times where I was overdrawn and they forgave me for it. The founders must me Christian! I have all my needs through them. Car loan,mortgage,school loan and credit card. I love ❤️ this bank. Thanks PSECU and all the wonderful employees.

3 years ago

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Chris Bauer Quakertown, PA

Very good credit union. I have had no trouble with them at all. They have loan rates way better than typical banks, and any fees they have are reasonable. I don't know why there are two bad reviews here, I think they were legitimately charged overdraft fees and when PSECU wouldnt refund them they complained here. Simple solution, dont overdraw your account!

4 years ago

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Kareem Frazier Sicklerville, NJ

PSECU is the worst credit union ever. They frozen my account for weeks now for a check I deposited . I comfirmed with them that I deposited the check and the transactions and they have done nothing to resolve the situation. All I get is lip service about them doing their best and make notes and say that they dont know what another person or department discussed with me. They have put my whole life on hold. Do not trust your money with them.

4 months ago

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Nick Garcia Chambersburg, PA

I've never have had a worse experience in getting my Home Equity Loan. With this bank you sacrifice every ounce of customer service and communication for a lower rate. Yes, great rates but what a nightmare my loan process was, it took weeks for anyone to get back with me about a decision, and I have GREAT credit and credit history. I've spent HOURS on hold waiting on support, just to get the status of my loan. I've been cut off time after time after being on hold, noone ever bothers to call back, you have to call back in and wait on hold. This is a shame they advertise to be such a great bank but left me with such a bad experience.

10 months ago

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David Wayne Wills Point, TX

SOMETHING HAS CHANGED. I've been with them for a long time. Credit cards, vehicle loans, and everything, even after I moved out of state. Something has recently changed, and I am no longer a PSECU fan. First off, applying for an auto loan via their web site has hot SO many snags, errors, and redirects, I had to give up and call them. I am told to upload my taxes, for the review. When I go to upload everything, I am informed the max file size is 5M. You have got to be kidding! I decided to fax them in ... then wait .... and wait ... called after two days, and told two more days .... called again today, and was told the manager hasn't reviewed the application yet, and not to expect any activity until next week. It was once a fine institution, and I am sure for some, it still is. However, if this would have been my first experience witt them, I would NEVER have gone back.

3 years ago

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Talia Ruley Carlisle, PA

We joined PSECU to try to get a mortgage. They pre-approved us and we found and got full loan approval. We set a closing date for two months out. They said we would miss closing because the appraisal would not take place until the closing date. We later learned that the appraisal was done two weeks before the closing date, and the seller knew it was done, and thought we were still going to keep the closing date. PSECU held the appraisal report from us until three days after we missed the closing date. The report required several thousand in repairs that were not necessary. We called PSECU twice. The first person said, "I guess you won't get the house." The second person said, "Should I withdraw your loan application now?" It really felt like they tried to make us miss closing date, and annoy the seller so that the seller would put the house back on the market. I didn't understand it until I looked up reviews on PSECU and found all these things about lying, giving loan approvals and then withholding the loan, etc. There is something going on here.

1 year ago

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zatonna dash Philadelphia, PA

The worst bank ever they let somone steal out of my account....somone stole my card and made transactions at a store through credit and PSECU told me I was liable for the charges and that they weren't going to do anything I don't even live we're the person was making charges i was even on the phone with PSECU while they were stopping the person from making more charge...i am in the process of closing my account I can't bank with a bank that allows fraud to happen on a person account DO NOT BANK HERE

1 year ago

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Maria Mansfield, PA

I have had a auto loan with psecu for about 3 years now with a decent rate. I recently tried to trade my vehicle in to get something newer and go through psecu again and was denied, which I was surprised being I was never late or missed a payment with them. Last year I applied for there Visa card and was denied also. I will never use them again or recommend them to anyone everything to do with them is a hassle from applying to making a payment and forget trying to talk to someone you need everything like account number pin etc and then hold !!! Stay away

3 years ago

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Nikki Wilmington, DE

A predatory capitalist bank. Horrible theft. Money was in my account. They took the money that was left which would have covered the fees that were being withdrawn then they charged me multiple overdraft fees back to back in the same day. This cant be legal. Please stay away from this place. Corruption.

4 years ago

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Jay N. Atlanta, GA

WORST CUSTOMER SERVICE EVER! They will have you waiting on hold for almost an HOUR!!!!!!!!!

7 months ago

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Michael donahue

Psecu horrible they overdraft my account which is no way they lie called better buisness burea and in contact with my Laywer

5 years ago

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Cala Tolerico Carbondale, PA

Terrible company. I've never had so much problems attempting to make a payment

2 years ago