Name: T-Mobile
Rating: 1.8

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Lisa Burkhart Littleton, CO

I have been with TMobile for almost 11 years. Their coverage isn't the greatest but I only travel a few times per year and generally it's to major markets or overseas where my cellphone wouldn't be working anyway so I was willing to live with that. Recently I had an experience at a store that is making me shop around. My Iphone stopped working. I PAY for an extended warranty for full replacement but they wouldn't give me a phone they said they had to have one shipped. I was ok with that because it was going to be overnighted. Two days later the phone didn't come so I called the store to find out what was going on. I was told they couldn't tell me anything over the phone, I had to come in or call the 800 number. The 800 number said they couldn't accept my call at that time so to call a retail store. I'm not sure if it was because I was calling from Skype because I had no phone. So I call the store back and the person on the other end named Jordan literally hangs up on me. So I drive all the way down to the store and Jeremy says "its in procesing" and walks away from me. What does that mean? He says "that it hasn't shipped yet" I ask him why and he rudely says "I have no idea, I can have the manager call you" Call me on WHAT? I have NO PHONE!! So he begrudgingly hands me the store phone so that I can call the 800 number and I find out that the phone is back ordered. The manager on the phone asks to speak to the store associate so I tell Jeremy that the manager wants to speak to him to find out the number of their store. He throws the phone down on the counter and writes it on a post it note and refuses to pick up the phone. I have never been treated that rudely especially not where I have been a ten year customer. There are better companies out there and don't buy a warranty because it's only honored at their convenience.

10 years ago

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Chris Deer Park, NY

Very good value for price. I just wish phone prices would come down a bit, but that doesn't look like it'll happen anytime soon. T-Mobile's voice and text coverage is excellent, but there are many rural areas that still have EDGE coverage which is slow!

10 years ago

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Ronald Hewitt East Longmeadow, MA

TMobile has been a good company for me. When I needed help they financed a phone for me. The gentleman in their store was very helpful showing me how to use all the bells and whistles on the phone and politely answers my questions. Customer service has also been very helpful when I needed to call them (like when my phone was stolen.)

10 years ago

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Brett Houston, TX

Been with TMobile a long time. They aren't perfect, and they don't have the widest coverage, but when they work, they work well. More than adequate especially considering the price, and features included. Traveling is awesome and a big deal for me. Works very well overseas. Generally, I have found their customer service good, especially when you push the issue. I'll stick with them as long as they say the present path.

10 years ago

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Phalda Morris Jacksonville, FL

I currently have T-Mobile as my cell phone provider and I think they are a great company. I have great coverage wherever I go and their unlimited services is very affordable. They also have good deals for new customers looking to upgrade their phone.

3 years ago

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Bambie Alley Orlando, FL

I switched from AT&T to T-Mobile about 3 years ago and have been very pleased with the service that I have received. I had an issue with my phone once so I took it to a T-Mobile store and they could have not been nicer to help me resolve the problem. Service has been great so far!!!

4 years ago

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Tom Okerlund Henderson, NV

We’ve had T-Mobile for several years and are very happy with their fast and reliable 5g coverage and in store customer service. We recently upgraded one of our phones and the in store staff was knowledgeable and spot on in making the upgrade smooth and easy. We have the 50+ program that is reasonably priced and includes great options.

4 years ago

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Randie S. Edmond, OK

Scroll to bottom of review for summary! Background: Been with Sprint since 2018 so I've merged into T-mobile, I guess. I received a SIM kit in the mail which switched me to T-mobile's network. Cool. Received a notice in the mail stating my insurance coverage/pricing/providers were being switched to T-mobile. Cool. I deleted all of the Sprint apps from my phone since I'm running on T-mobile services now. Went to pay my bill on the T-mobile app last night and it literally sent me to the Play Store to download the MySprint app. Why, you ask? Because I am a Sprint customer! WHAT?!?!?! That makes no sense to me, but whatever. Go to Sprint.com and pay my bill, all good. Since I wouldn't use the T-mobile app for anything besides bill pay, I decided to delete it. Only... ...I CAN'T!! For whatever reason, I'm not ALLOWED to disable or uninstall T-mobile. I can only uninstall updates (which by the way were auto-enabled without my permission). I feel I should be able to have my phone and all it's contents the way I want to have it. Especially if I'm paying for the services on it! Despite all this, my service has been uninterrupted and has been great! Summary: 1. App is not useful to me. 2. I am forced to keep the app. 3. I had to disable auto-updates on the app that I never authorized in the first place. 4. I've had no issues with the network itself, so there's that.

4 years ago

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Anita Brooks Denver, CO

We switched from AT&T to T-Mobile when they merged with Sprint and they paid off my phone. It was very easy at their store. They have very knowledgeable staff. They transferred all my contacts and everything. The most important thing of all is my monthly phone bill went down a lot for the same service I was getting before.

4 years ago

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Canutillo High El Paso, TX

I like the fact that I can walk into any T-mobile store, and not feel like I'm in a used car dealership. Seems employees are well trained and cordial. I also like that they provide military discounts, and free texting/internet on AA flights.

4 years ago

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Brittney Mac Gregor Louisville, KY

I have to say, out of all the cellphone carriers I have used, T-mobile is my favorite. They have the best coverage in my opinion. I am currently using a lifeline phone service but am getting ready to switch to T-mobile. The only downfall in my opinion is the price. Although their coverage is excellent, many other companies that use and resell their network offer a better price for the same coverage, such as walmart family mobile.

4 years ago

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Becky Winter Springs, FL

I have never had a problem with T-Mobile. If I have a question I can go to there Chat on there website and get it answered in just a few minutes. It’s easy to pay my bill on there website as well. Never have I ever had no service or interrupted service. They’re awesome!!

4 years ago

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Jeff Dallas, TX

I loved their old CEO John Legere. I love the value of T-Mobile. I love that when T-Mobile tells you a price, it is THAT price. They don't dream up a bunch of ridiculous fees like every other carrier does. But man.....their actual cellular service is ghetto. My wife and daughter changed over to T-Mobile and I stayed with AT&T. We travel all over the United States and my wife's T-Mobile service is pathetic. No service, dropping calls in certain locations etc. Their maps are not accurate. We keep a spare iPhone with us and switching to that phone had the same results. If you live in a major city and never go further than a 10 block radius of your home, you might be all good with T-Mobile. But if you absolutely must have dead on reliable cellular service no matter where you are, you need to have one phone using Verizon and the other one using AT&T. We are switching my wife to Verizon ASAP. My AT&T service has been excellent.

4 years ago

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Moses Cosom Darlington, SC

There are very few issues I've experienced in the decade of service. the limited times I've had to utilized customer service have been extremely pleasant and efficient. the store representatives are excellent trained and make the in-store experience almost preferrable over the telephone or online assistance.

4 years ago

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E Jester Baltimore, MD

I like T-Mobile because I've been with them for over 17 years. I don't like purchasing a new phone because it increases the cost and one never gets any deals. The so-called Tuesdays app doesn't help me because it's geared towards younger people. I would rather have monthly fees waived to acquire discounts on the service. I love my unlimited calls, text but since the merge, the prices could be better considering the pool of customers.

4 years ago

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Carlie Sami Pensacola, FL

I have stayed with T-Mobile for over 8 years, I've always had consistent great service. I was pleased when they came out with the 55+ program, I immediately enrolled and am saving even more money. There is no need for me to change providers because I already have what I need.

4 years ago

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Anthony Bishop Charlotte, NC

I have been a T-Mobile customer for about 10 years and have been satisfied. However, quality of service is very dependent on the particular office I have utilized. Cell phone coverage is dependable and vast. The cost of my senior plan is excellent. I recently subscribed to their internet service. It is reasonably priced and reliable.

4 years ago

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Donna G Schultz Grove, OK

I went in to T Mobile last time my iphone broke, just to check them out. They had a special for Seniors so I was going to sign up. The salesman offered me a demo phone to try in my rural area to make sure I liked it. That's when I found out that only Verizon works in our area. The salespeople were GREAT, Honest and really went out of their way.

4 years ago

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Bill Newman St. Marys, GA

Before T Mobile merged with Sprint the cell service was very sketchy. It has improved dramatically over the past few years. T-Mobile's prices are far better than the Verizon price I used to pay. The senior plan is $55 per month for 2 phones, unlimited plan. Amazing!

4 years ago

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HonestOpinion Mesa, AZ

Value for what you pay is unbeatable. No other company can even come close to offering what T-mobile offers for the rate they offer. Only downside is that T-mobiles reach is not as extensive as other companies as we've been places where our friends with other carriers have service and we don't. So check the obscure places for their coverage chart before signing up. Otherwise it does ok.

4 years ago

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Cbblighthouse Atlanta, GA

Great service. Good selection of devices and services. From first bill if you have a question call or drop by a store. They will explain the bill to you. This is also a good way to catch any errors they may be charging you. They are nice to work with.

4 years ago

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Mike Cape Coral, FL

I have been a T-mobile customer now for 4 years, and have been super pleased with their service, calls very rarely drop and no other provider can beat the rate that I am getting for two phone, unlimited everything. Even tethering has been super fast when I have need to use it.

4 years ago

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Terse Detroit, MI

I love the new services better now I did not like the old routine of T-Mobile the prices then were just outrageous. Today prices are more convention and more down to earth for customers now. They offer more quality of life products the newest IPhones and lower prices .

4 years ago

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G Kerth Portland, OR

I recently became a T-Mobile customer and it has been a bit rocky. I was promised a straight across exchange for my IPhone if I switched from AT&T. At first I was sceptical and spent a great deal of time, texts, and calls with the rep to absolutely confirm this was the case. Since then, I have had to call multiple times and tell the new agent the same story. A bit frustrated. They have all been very respectful, understanding, and eager to help so I will provide kudos for the customer service. Lastly, the connections are not always the best and at times the delay is so annoying, I almost don't bother calling. I just hope this gets fixed soon!

4 years ago

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Ingrid Benedict Tucson, AZ

I have been a T-mobile customer for over 10 years. I recently moved to another state, needed to get a new phone and the nearby office was very helpful. Love the senior discount and service. See NO need to change to any other carrier. Ingrid

4 years ago

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Dana Miller Marietta, GA

I purchased a Family Plan for my daughter, my mother and myself. I have enjoyed my new iPhone 11... Love the many features of the phone and still learning all the amazing things it does. My call to customer service for Q & A are always efficient and easy to get a resolution. We had our contract for 6mos and so far, so good!!

4 years ago

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Sowmith Aurora, IL

Greatest customer service experience compared to my experience with AT&T. Good things about T-mobile is network, price and Hot spot with the post paid plans. We do no have to play extra for hot spot. I have been with Tmobile since 3 years and planning to continue as long as it serves well.

4 years ago

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Mo Reece Young Sr Columbus, OH

T-mobile has always provided me with great service especially through the pandemic when times got hard but they were very understanding and I will ever switch. Im not happy they merged with Sprint but im happy tmobiles in charge of things lol

4 years ago

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GN Seattle, WA

T-Mobile offers the most straight-forward billing (no hidden fees and unrecognizable charges like many of the competitors) and was one of the first to offer a truly unlimited talk and data plan. The downside of T-mo has been their sometimes spotty service in certain areas. As long as they continue to expand their network, they will continue to be great.

4 years ago

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Kyle Hinton Scottsville, KY

I switched to T-Mobile after being an AT&T customer for over 15 years. What a wonderful change it was. The customer service is unsurpassed. The devices are top notch and the coverage is hand in hand with AT&T. My bill went down over 20% and I have more features plus free Netflix.

4 years ago

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JAMES FLETCHER Woodbridge, VA

I signed up for the military 55+ unlimited plan. It was a great plan, the price was excellent and the coverage was great. Unlike some othe companies, their price included all taxes and fees, no hidden cost. I was also very impressed with their customer service team. They are the best. Highly recommend them.

5 years ago

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aoelberg Nacogdoches, TX

I like T-Mobile a lot. They offer better billing options than other cell carriers and are up front about their costs. They never once lied to me about what I would get. They did not seem to be out just to make their money. The store associates as well as the customer service over the phone was always extremely helpful. I will most likely be switching back to them very soon.

5 years ago

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Michelle Rancho Cucamonga, CA

I personally have T-mobile for myself and my son. I also have a business account with them. They are by far the most helpful and low cost cellular company around. I am always shocked to hear what others are paying for the same services and devices that I am. It is sometimes double.

5 years ago

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Felisa N. San Diego, CA

I have been with T-Mobile for a few years and I love doing business with them. They have great customer service and they are a very reliable network to work with. I have been getting offers to switch to a different provider but no way for me to switch. I love their service.

5 years ago

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emad serry Houston, TX

Actually it worth each penny you pay. customer service is great also the technical support is great . the technical support helped me when i was at mother land and the my line did not work overseas they called me and connected the line to one of the local networks there

5 years ago

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Debbie Jackson Medford, NY

Love love love T-Mobile. Switched from Verizon because my monthly bills were out of control. The amount they charged for unlimited data was ridiculous. Now with T-Mobile I’m paying $100 less per month and have everything I need.

5 years ago

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Peggy Downes Minneapolis, MN

The customer service has been incredible. We have been customers since before it was even T-Mobile - 1995!! They always seem to be ahead of the curve on innovation with pricing, data packages, etc. And the coverage has gotten so much better over the years. We especially like the ease of using when out of the country.

5 years ago

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Jennifer Alonso Asbury Park, NJ

Tmobile was great we were with them for years, reliable service, great customer service, and fair prices. The only disappointing feature is that they only offer upgrade or promotions to new customers not their own. We recently switched to sprint to take advantage of the new customer phone promotions knowing that tmobile was merging with them within a month. So technically we are now with sprint and tmobile. Its annoying we had to jump through hoops like that just to upgrade our phones.

5 years ago

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Dawn M Tucson, AZ

So far just had contact with customer service online Except for one person, the rest have be EXCEPTIONAL - explain information clearly, patient, thorough, reasonable wait to get a response. We are switching from Verizon to T-Mobile for price and service. And.. if you are 55 and over, there are great deals!

5 years ago

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Dalila C. Santa Ana, CA

I have been with t mobile for over 6 years now. I like the customer service they provide. Employees are always friendly and knowledgeable of all the product and or service questions I have and resolve my issues (if I have any) quick. They are worth the money and have great coverage! Highly recommend.

5 years ago

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Jimena Gamboa La Feria, TX

This is by far the best cellphone company I have had. I love that I get free stuff on Tmobile Tuesdays every week. The customer service team is amazing and always answers any questions I may have. I dont think I will leave Tmobile any time soon, if ever!

5 years ago

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Tomas Miranda Orlando, FL

T-Mobile has awesome family plans, a great service network and the latest phones available. My immediate family as well as cousins and other extended Family members have been enrolled with this phone service for multiple years and plan on doing so for years to come.

5 years ago

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SaVedra O'Neal Kansas City, MO

I have been a T-Mobile customer for many (8) years now and will continue to be a customer. I have tried other companies so my opinion is not just one sided. The only thing I can say is in the past they have at least twice had an issue with the network being out. I believe they have a great selection of phones and devices. And they always give out great deals from time to time. Their customer service is amazing! And they always ask for feedback

5 years ago

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MissHmong95 Utica, MI

Not too bad of the service, but pretty expensive. I wish it was a good service where ever I go, but it's not. I pay 210.00 for 2 phones with unlimited everything, but sucks that when you go to places that doesn't have service it don't work, like I went camping it didn't work. My aunt has AT&T and she had service everywhere she went. That's what I want and she paid more cheaper than I do. She has 4 phones and pay $200.00.

5 years ago

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Dali Dallas, TX

Definitely the best value for your money, especially for the unlimited family plans. I was paying an outrageous amount of money on overage fees with another service provider, AT&T, before I switch my cell phone service over to TMobile.

5 years ago

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Brandy Tallahassee, FL

OMG, where do I start? I love the customer service with this company and also their great pricing for their plans. Also, the installment plans that they have are very helpful. Overall 10/10. Sometimes the phone signal and LTE can be a little slow but a small price to pay for wonderful service.

5 years ago

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Msindoni Pembroke Pines, FL

I have been a T-Mobile customer for over a decade. I'm satisfied with my service and absolutely love my service plan which is perfect for my needs. I also look forward to T-Mobile Tuesday every Tuesday to score some freebies.

5 years ago

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Janan Grange Pleasant Grove, UT

We switched from T-Mobile from At&T and it has been great. AT&T was getting so expensive and we got new phone and a great deal with T-Mobile. There are a few parts of town where our phones don't work because of coverage but I know that's typical for most plans.

5 years ago Edited February 16, 2022

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Makya Love Sun Valley, CA

I love having T-mobile so much and if anything is wrong with my phone i go right in and they have the best service. they get it fixed and the service through t-mobile is so good i almost always have service!! 10/10 recommended!!

5 years ago

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janice pan ,

The customer staff is so friendly. The 2 agents we talked to were so kind and helped us find the best way to get switched over and even if that meant for us to wait a little, to change, it was a nice change from the hard sells. The easy switch over and less cost is not really that easy and not that much less expensive, but will do it just for the service.

5 years ago